Ratings based on 24 Verified Reviews

4.6 out of 5
96% of guests recommend
4.8 Room cleanliness
4.7 Service & staff
4.5 Room comfort
4.7 Hotel condition
Expedia Verified Reviews
5 out of 5
Recommended
for Everyone
by A verified traveler

Best in Bansko

Posted Feb 16, 2017
Expensive but you know what you're paying for. Many others at a similar price but few with the same quality.
Comment from Hotel Management
Feb 16, 2017 by KHGAB, Hotel Management
Dear Valued Guest, Thank you for staying with us and for sharing your opinion. We are delighted to know that you have enjoyed your experience at Kempinski Hotel Grand Arena Bansko and you have distinguished the high quality of services that we provide. We always look forward to welcoming you back! Regards, Carsten Seubert General Manager
5 out of 5
Recommended
for Everyone
by A verified traveler from San Jose, Costa Rica

Hotel is Great, Beautiful, but room are too hot!

Posted Jan 20, 2017
Pros: Hotel is beautiful, view too, clean rooms, very well decorated, food is really good, SPA is awesome!
Cons: Room are too hot (at winter at least).
Location: Location is just perfect. You get out from Hotel door and gondolas are right there. No need to walk, ski rental are all over the place.
It was our second visit at Kempinski Grand Arena Hotel, Bansko. Is a very good Hotel, perfectly located if you are looking to access the mountain to ski/snowboard, no other Hotel will beat it. Very nice Hotel, food is great, staff very well trained, no complains. The only one issue we have in both visits is the heat of the Hotel - too hot!!, we just can't sleep at nights. Asked the staff to fix it, they said the whole Hotel is set at the same temperature, so, the only solution we found to make it at nights was to open up a little some windows. Outside was -6 degrees, so, you can imagine after after a few hours the room was freezing. So, we spent every night of our stay and all night long waking up feeling too hot, opening window, waking up freezing, closing window and so on. If they would fix this hot rooms issue, we would say the stay was perfect.
Comment from Hotel Management
Jan 23, 2017 by The Team of Kempinski Hotel Grand Arena Bansko, Hotel Management
Dear Dorian, Thank you for you feedback, which is highly appreciated and we will forward it to the respective departments. We are delighted to hear that generally your stay has been satisfying and that you've enjoyed it for a second time in our property. We have already taken notes and we always look forward to welcoming you back as our valued guest! Best regards, The Team of Kempinski Hotel Grand Arena Bansko
3 out of 5
by A verified traveler from Lancashire

Overly child friendly

Posted Jul 21, 2016
Pros: Location close to gondola, vihren bus stop and direct walks using the main ski slope. The staff, everyone at least smiled-well done.
Cons: Have distinct smoking areas away from food tables. Have a good look at health and safety in respect of children using facilities.
Location: Close to gondola, vihren bus stop and direct walks using the main ski slope. Sita Cale hill fort worth a trip. lots of good restaurants in old town.
We stayed for seven nights on B&B, the hotel and staff are wonderful being friendly but professional. The city view rooms would currently include closed supermarket and building site views if you have a room at that end of the hotel, whilst the mountain views also look onto the pool and outside restaurant tables so suffer from noise from those areas. The main area of concern is health and safety with very young children and even babies using the indoor and outdoor jacuzzis with no requirement for waterproof nappies. During our stay the ban on children using the spa area (saunas, steam rooms and snow room) was relaxed at lunchtime. We were out walking so it didn't interfere with our enjoyment but it must do others and the possible health implications of allowing children in these environments cannot have been considered i.e. body surface area to mass ratio. On a positive note the breakfasts are excellent with a wide variety of options we loved the baked croissant which was like a hot custard with pain au chocolate baked on top.
Comment from Hotel Management
Jul 27, 2016 by Kempinski Hotel Grand Arena Bansko, Hotel Management
Dear Mikey, Thank you for taking the time to share feedback of your recent stay at Kempinski Hotel Grand Arena Bansko. We regret to learn that you have had concerns about the safety of the children on property. We always strive to provide constant supervision at the kids’ pool and playground, in order to be of assistance and guidance to our young guests. Rest assured that we take similar constructive feedback very much at heart, which is why all your comments will be communicated to the relevant departments for an immediate follow-up and improvement. As to your remark about our restaurants, herewith we would like to note that the outdoor outlets are considered smoking areas in our property. On the other hand, we are glad that you appreciated the advantageous location of our hotel and we are happy to hear your positive impressions of our lavish breakfast buffet. We are looking forward to having you again as our valued guest in the near future! Kind Regards, Carsten Seubert General Manager
5 out of 5
Recommended
for Everyone
by A verified traveler

Great ski hotel

Posted Jan 24, 2016
A great experience hope to return next year. Out door pool and hot tub were great after a day on the slopes
Comment from Hotel Management
Jan 25, 2016 by Kempinski Hotel Grand Arena Bansko, Hotel Management
Dear Valued Guest, Greetings from Bansko and thank you for the nice review you have shared with us and your fellow expedia.com travellers! I am more than delighted to hear that you have experienced a great stay at our hotel. I also could not agree more with your comment regarding our outdoor spa facilities- it is indeed ​a true​ pleasure to relax in a warm pool and Jacuzzi outdoors after an exciting day up on the slopes. ​Thank you for you patronage and we are sincerely looking forward to having you again as our guest hopefully next year! ​With warmest regards, Carsten Seubert General Manager​
5 out of 5
Recommended
for Everyone
by A verified traveler from Sofia, Bulgaria

Absolutely wonderful!

Posted Nov 23, 2015
Pros: A great place for a quality vacation.
A great staff making you feel at home, incredible quality of restaurants and lobby bar, swimming pools, etc, perfect service and room view, great location, beautiful interior. One of the best Kempinski hotels in Europe.
Comment from Hotel Management
Nov 30, 2015 by Kempinski Hotel Grand Arena Bansko, Hotel Management
Dear Elisaveta, We would like to thank you for the fantastic review you have shared on expedia.com about Kempinski Hotel Grand Arena Bansko- the only member of the Kempinski family in Bulgaria! Thank you for your kind words of appreciation for both our staff and hotel facilities. It is indeed with great pleasure to learn that we have managed to provide you with a truly remarkable stay. We are grateful for your patronage and are very much looking forward to the next opportunity of welcoming you back! With warmest regards, Carsten Seubert General Manager
5 out of 5
Recommended
for Everyone
by A verified traveler from London

Bansko relaxation at its best!

Posted Sep 5, 2015
Pros: Everything. Breakfast on the patio. Great pools to relax in.
Cons: Can't think of anything.
Location: Hiking in Prin National Park is most recommended. Head up in the Gondola or drive up to Vihren and then get your hiking boots on!
Excellent facilities. Excellent location next to the start of the Gondola that allows easy access to the ski resort and wilderness beyond. You can either cycle or walk through the forests around the hotel or head up to Vihren and into the Pirin National Park. Bansko has plent of places to eat. The hotel has indoor and out door pools, jacuzzis to relax those weary muscles at the end of a day of hiking, an excellent morning breakfast spread, and restaurants if you so wish to eat in the hotel. Rooms are clean, specious and modern. Staff attentive. No complaints. Hopefully head back there again.
Comment from Hotel Management
Sep 8, 2015 by Kempinski Hotel Grand Arena Bansko, Hotel Management
Dear Nigel, Thank you very much for taking the time to write such an excellent review regarding your stay at Kempinski Hotel Grand Arena Bansko this summer. We are very pleased to hear that you had a truly remarkable experience with us and that you enjoyed all of our hotel facilities. Our team is daily striving to ensure the best luxury service to our guests and there is no greater reward than knowing that our efforts have been appreciated. We are sincerely hoping to welcome you back for another rewarding vacation in the picturesque resort of Bansko! Best regards, Carsten Seubert General Manager
5 out of 5
Recommended
for Everyone
by A verified traveler

Great 5 star hotel next to the mountains.

Posted Aug 10, 2015
Great service and the hotel staff were excellent. Great facilities and ideal for both winter or summer holidays.
Comment from Hotel Management
Aug 12, 2015 by Kempinski Hotel Grand Arena Bansko, Hotel Management
Dear Guest, Thank you for taking the time to share comments of your recent stay at Kempinski Hotel Grand Arena Bansko. We were happy to read that you were distinctly pleased with the service of our staff, which is an absolute reflection of our top priority here at the hotel – to offer our valued guests superior service with utmost care and a personal touch! We pride ourselves with being an all-seasons hotel resort, offering a variety of facilities and activities for guests to enjoy year-round. We are looking forward to meeting you again in the nearest future! Warm regards, Carsten Seubert General Manager
5 out of 5
Recommended
for Everyone
by A verified traveler from London

Posted Mar 11, 2015
Greta experience, perfect distance to the gondol. Spa was fantastic.
Comment from Hotel Management
Mar 13, 2015 by Kempinski Hotel Grand Arena Bansko, Hotel Management
Dear Guest, Thank you for choosing Kempinski Hotel Grand Arena Bansko for your latest ski vacation in Bansko! You kind words of appreciation regarding our location, spa facilities and your overall experience at the hotel give us all great pleasure. Moreover, they motivate us to strive to furthermore enhance the value of the luxury product and services, which we offer to our treasured guests. We are sincerely looking forward to your next visit! With warmest regards from the winter capital of the Balkans, Athanassios N. Manos General Manager
5 out of 5
Recommended
for Everyone
by A verified traveler from Er

Perfect hotel and stuff.

Posted Feb 9, 2015
Was a great holiday with Kempinsky grand arena Bandko.
5 out of 5
Recommended
for Everyone
by A verified traveler from Toronto, Canada

My favorite hotel in all of Bulgaria!

Posted Sep 21, 2014
Pros: The location is simply fantastic - the view is unobstructed to the mountain. It's super quiet yet very luxurious.
Cons: I chose to self-park my rental car and each time I would leave the hotel I had to warn the reception to lift the parking gate. Automation?
Location: Hike to the Pirin mountain peak called Vihren. From the chalet, it takes 5.5 hours to go up and back down. It is well worth it!!
We stayed in an outstanding corner suite which had a large balcony with a fantastic view towards the mountain Pirin. All windows in the room can be opened which is great. The room was massive and had a dining table and area too. The bathroom was outstanding and massive with both a shower cabin and bathtub. The hotel offers a wonderful breakfast buffet where staff will also prepare you unlimited omelets, egg dishes, crepes, espressos, champagne, freshly squeezed juices, etc. This hotel is truly on a world-class scale!