Hotel is Great, Beautiful, but room are too hot!
Posted Jan 20, 2017
It was our second visit at Kempinski Grand Arena Hotel, Bansko. Is a very good Hotel, perfectly located if you are looking to access the mountain to ski/snowboard, no other Hotel will beat it. Very nice Hotel, food is great, staff very well trained, no complains.
The only one issue we have in both visits is the heat of the Hotel - too hot!!, we just can't sleep at nights. Asked the staff to fix it, they said the whole Hotel is set at the same temperature, so, the only solution we found to make it at nights was to open up a little some windows. Outside was -6 degrees, so, you can imagine after after a few hours the room was freezing. So, we spent every night of our stay and all night long waking up feeling too hot, opening window, waking up freezing, closing window and so on.
If they would fix this hot rooms issue, we would say the stay was perfect.
Comment from Hotel Management
Jan 23, 2017 by The Team of Kempinski Hotel Grand Arena Bansko, Hotel Management
Thank you for you feedback, which is highly appreciated and we will forward it to the respective departments. We are delighted to hear that generally your stay has been satisfying and that you've enjoyed it for a second time in our property.
We have already taken notes and we always look forward to welcoming you back as our valued guest!
The Team of Kempinski Hotel Grand Arena Bansko