The only thing that was 5 stars is the staff. Very polite, very gentle. Especially Kostadin.
The spa is too small and it was very dirty. Only hamam was working and the temperature was too low.
The indoor swimming pool is very small and there was no daily light it was too dark. The furniture is old , rooms are ok but they look old too. The restaurant is ok and the food was tasty.
So if you go there expect 3 stars hotel!! Is too far from 5 stars and even more far from luxury
Comment from Hotel Management
Sep 24, 2016 by General Manager, Hotel Management
Thank you for staying at Premier Luxury Mountain 5* Resort. We totally respect your opinion and for us each opinion it is countable and important too. Unfortunately, for you, we did not meet your expectations. And we feel very bad for this, because we have been trained to cover the need even to most demanding guests. I keep that you enjoy our food and restaurant, room you found it spacious, and of course our staff with preference to our Butler service - Kostadin or Dinko. About size pool, i just can say that the architect plans came out from Hotel size and rooms. Hamam works as you ve mentioned correctly, but just for your records also sauna and steam bath as well as. For us your next visit it is challenge to change your opinion and we are here to make it for special and ideal vacation of five stars.