Ratings based on 18 Verified Reviews

They paid and stayed. We double-checked.
4.7 out of 5
83% of guests recommend
4.7 Room cleanliness
4.6 Service & staff
4.4 Room comfort
4.8 Hotel condition
Expedia Verified Reviews
They paid and stayed. We double-checked.
4 out of 5
by David from Sheffield

Posted Mar 25, 2016 on Hotels
Great hotel, friendly staff, breakfast buffet was excellent. Rooms could do with a thorough clean, wi-fi is free however operates slowly in the room.
5 out of 5
by A verified traveler

Posted Mar 5, 2016 on Hotels
Es ist schade dass in nächster Nähe vom diesem guten Hotel diverse Neubauruinen stehen. EU Fördergelder sei Dank!!!!!!
Comment from Hotel Management
May 21, 2016 by Manager, Hotel Management
Dear Guest, Thank you for choosing Premier Luxury Mountain 5* Resort. We are so happy that we ve met your expectations and we made your stay so unforgettable. We highly appreciate your comment and your care for our brand prestige within our property. Well., we are updating our appointment for the summer where all are so beautiful, close to nature, breathtaking view, indoor use facility and refreshing cocktails. Best Regards.
5 out of 5
by Milen

Posted Feb 7, 2016 on Hotels
Comment from Hotel Management
Apr 16, 2016 by Manager, Hotel Management
Dear Guest., Thank you for choosing Premier Luxury Mountain 5* Resort. We are so glad that we make your stay so unique, special and full of unforgettable memories. We are looking forward to see you very soon back for another amazing Premier Stay!!! Kindly Regards.
3 out of 5
by A verified traveler from Frankfurt, Hessen

Top Service But Not 5 Stars Hoel Facilities

Posted Jan 6, 2016
We stayed in Premier for 5 days between 28.12 till 02.1.16. The staff was very friendly and highly professional which made us very happy with the overall service. However, the facilities the hotel offers are by no means 5 stars class. We booked a double room which was announced on the Expedia website with 40 sqm but it was 25 sqm at best - we could hardly open our both suitcases and had to jump over them 5 days during our stay. There was free w-lan in the entire hotel but in the rooms it hardly ever worked. There were absolutely no free sockets in our room apart from the bath so to recharge our cell phones we had to unplug the phone and the lamps in the room. The room was not well isolated, so whenever the people next door smoked on the balcony, our room was full of smoke as well. The housekeeping was only selectively exchanging towels or refilling the shampoos, lotions, etc. The spa was nice with an outdoor jacuzzi and we had really great massages, but the spa is clearly too small for the size of the hotel and it has no recreational/ relaxing area - there are only 5-6 sun-chairs around the pool which were always packed! It was also annoying that in 80% of the cases the lady at the spa told me she cannot give us any towels because they are being washed - would advise management to plan better - we have never experienced that in any other 5 star hotel. All in all - next time we go to Bansko, we won't stay in Premier.
Comment from Hotel Management
Jan 18, 2016 by Manager, Hotel Management
Dear Tereza., Thank you for choosing Premier Luxury Mountain Resort 5*. Unfortunately we did not meet your expectations through your feedback and we feel so sad for that. You stayed in one of renovated room 427 and the total sq. meters are between 32-40 based architect plans, for Standard Double Room as your reservation was. We do not promote something that it is not exist because we are honest with our guests and always we want the best value for You! About Internet, you are completely right and from Monday we start to upgrade it. In Reception desk you can ask for extra sockets( availability even in 230w or 120w) depending of guest nationality. Inside the room according Bio/eco cleaning system we follow the procedures as sign refers to. If you put it down in bathroom we collect them otherwise not. Bath amenities again depending the guest use we change it daily. At least we are happy that you found Staff and overall services excellent. We are wishing you Happy New Year and even you still continue to visit Bansko it is good news for us. Warm regards.
5 out of 5
by Borjan from Skopje

Premier Bansko

Posted Oct 20, 2015 on Hotels
Excellent, very clean hotel with a very friendly staff. We only had breakfast, but it was great. The hotel restaurant Amvrosia is a must try. Highly recommended!
Comment from Hotel Management
Jan 2, 2016 by Manager, Hotel Management
Dear Sir/Madame, Thank you for visited Premier Luxury Mountain 5* Resort. We feel so happy that we made your stay so incredible, unique and unforgettable it. The customer care and the value for money are the elements that we focus on behalf of our guests. We updating our appointment very soon especially within winter days. Kindly Regards.
5 out of 5
by ATHANASIOS from Σέρρες

Εξαιρετικό

Posted Oct 3, 2015 on Hotels
Εξαιρετική επιλογή. Μείναμε στις 26/9 για ένα βράδυ, και μείναμε απόλυτα ευχαριστημένοι. Ευγενέστατο προσωπικό, ο Έλληνας manager κ. Δρεττάκης μας υποδέχτηκε αλλά και μας αποχαιρέτησε στη reception..Μεγάλο δωμάτιο, πεντακάθαρο με ωραία θέα-μας περίμενε μάλιστα και μία φιάλη κρασί μαζί με φρούτα κλπ κατά την άφιξή μας. Η τηλεόραση διέθετε Ελληνικά κανάλια, μέχρι και Novasports. Πλούσιο πρωινό σε μπουφέ, με συνεχή ανανέωση. Οι χώροι του spa πολύ καθαροί.
Comment from Hotel Management
Jan 2, 2016 by Manager, Hotel Management
Αξιότιμε Κύριε Αθανάσιε, Μεγάλη μας χαρά που σας φιλοξενήσαμε στο Premier Luxury Mountain 5* Resort. Η γνώμη σας μετράει και χαιρόμαστε ιδιαίτερως που συναντήσαμε τις προσδοκίες σας. Ελπίζουμε να σας ξαναδούμε σύντομα και να έχετε ακόμα μία αξέχαστη διαμονή. Σε λίγες μέρες ξεκινάει το μεγαλύτερο Γαστρονομικό Φεστιβάλ σε όλη την χώρα και αξίζει να το γευτείτε και να το βιώσεται. ΜΦΧ.
4 out of 5
by Elizabeth from Boston

Reasonable hotel convenient for skiing

Posted Aug 12, 2015 on Hotels
We enjoyed our stay in Bansko. The hotel was fine. The location is probably good for skiing but was not ideal for enjoying the town in the summer. Also a reasonable walk to the gondola. The room was nice and comfortable. We had a suite with a mountain view, which was nice. We did have a few minor issues. The first night the ceiling light in the bedroom would not completely turn off, which made it hard to sleep. They fixed it promptly the next day. The housekeeping was not ideal for a 5 star hotel. For example, the nice fruit basket and water which was provided for us when we arrived was never picked up- the plates were left half used on the table for the entire three day stay. Soaps were not replaced when used, and the room was not tidied. Other than those issues, we enjoyed our stay.
Comment from Hotel Management
Oct 17, 2015 by Manager, Hotel Management
Dear Sir/Madame, Thank you for visited Premier Luxury Mountain 5* Resort. We highly appreciated your time to post the important for us,feedback during your stay within Premier Luxury. We take it very seriously and already we work on that for better results and improvements. On the other hand, our philosophy is to treat our guests like to feel it their home and the value for money it is our purpose, because we respect All of our guests who prefer us. Next time please visit the 'new' and renovated A La Carte Amvrosia with variety of meat selection and very big wine list! Kindly Regards.
5 out of 5
by Thomas from Alvesta

Posted Aug 8, 2015 on Hotels
Fantastisk. Bra frukostbuffé och spaavdelning
Comment from Hotel Management
Oct 17, 2015 by Manager, Hotel Management
Dear Thomas, thank you for your nice comment and thank you for choosing our hotel for your holidays. We are very pleased to hear that you enjoyed the spa and the breakfast. We look forward to see you again soon!
5 out of 5
by A verified traveler

Posted Jul 21, 2015 on Hotels
Comment from Hotel Management
Jul 31, 2015 by Manager, Hotel Management
Thank you for choosing Premier Luxury Mountain 5* Resort. We are very glad that we have met your expectations. We are looking forward to see you very soon back. Warm Regards, Hotel manager
5 out of 5
by robert from Birmingham

We loved this hotel

Posted Jul 10, 2015 on Hotels
loved this hotel and can't say enough of how friendly and helpful the hotel staff were including the manager who went out of his way to make sure we enjoyed our stay they will definitely be seeing us again .
Comment from Hotel Management
Jul 29, 2015 by Manager, Hotel Management
Thank you for visited Premier Luxury Mountain 5* Resort. We are so happy that we have met your expectations. We are looking forward to see you very soon back. Greetings,