Get an overview of this hotelFamily-friendly hotel with restaurant and outdoor pool


This family-friendly Barakaldo hotel is located in a shopping district, within 1 mi (2 km) of Bilbao Exhibition Centre, Teatro Barakaldo, and Hospital Universitario Cruces. Estadio Nuevo Lasesarre and BIK are also within 3 mi (5 km).

Hotel Features

A restaurant, an outdoor pool, and a bar/lounge are available at this hotel. WiFi in public areas is free. Other amenities include a coffee shop/café, a seasonal outdoor pool, and a business center.

Room Amenities

All 203 soundproofed rooms feature free WiFi and minibars. For a bit of entertainment, guests will find flat-screen TVs with satellite channels, and other amenities include room service and separate bathtubs and showers.

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3.9 out of 5
87% of guests recommend
4.2 Room cleanliness
4.2 Service & staff
3.8 Room comfort
4.1 Hotel condition
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Good location for ferry

3 out of 5
Posted Aug 31, 2016
Although the hotel is a typical Novotel - so good alround and helpful staff - there was an odd smell just about everywhere! We initially thought it was cigarette smoke in the air conditioning. We left the windows open and the air did improve but late at night it was unpleasant - best guess is smelly drains ... We didn't complain as we literally only slept in the room, showered and left; a quick stopover on the way back to the uk! I'd be reluctant to stay again though if it was the same...
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3 out of 5
Posted Feb 10, 2015
Good hotel for family. Rooms are very small though.
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Good for town, metro and ferry

4 out of 5
by from Willerby, East Yorkshire
Posted Jul 23, 2014
We stayed at this hotel twice during our stay. Close to ferry and 15 minutes to the metro. Avoid expensive breakfast. Excellent secure car park, spacious and linked to the hotel by a lift.
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Porr location and declining service

1 out of 5
Posted Apr 30, 2014
Pros: See above. A very disappoinitng stay.
Cons: See above. A whole load of things
Location: San Sebastion is 1 hours drive. Bilbao 15 mins by metro.
4 days stay in this hotel in April. Started OK, although the location is not good. A good 15 mins walk to the metro and a hard to find car park. Which is also expensive, but there is no other option. On street parking looked risky, although Spanish guests did park on the road. Non smoking room, but a smell of cigarettes and cigarette burns on the chair and carpet. Day 3 - no black tea bags at breakfast! And served cold poached eggs - sent back and got luke warm eggs. Day 4 - no butter at breakfast and I gave up trying to find the (male) Spanish cook to cook some eggs. None on display. He insisted on speaking Spanish to us although we made it clear that we did not understand. For clarity - during the week the other cook (female) was excellent and very friendly (days 1 and 2). Day 3 - a terrible smell of drains from the shower. I cannot recommend this hotel to anybody.
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Visiting Bilbao

5 out of 5
by from London
Posted Sep 16, 2013
Pros: The friendliness and help by staff members
Cons: Parking charges. You suppose to pay for security, but .... not almost twice
Location: If you wish to save on parking, the back road (the same one for entry to hotel parking) is free of charge, if you get the place :)
Lovely hotel, convenient place for short visit or shopping trip. If you are interested to get to Bilbao downtown, you just need to contact reception for supporting map, guidance on metro and friendly explanation on how to get there and back. It is actually very convenient place and only small effort needed - around 20 minutes walk to metro station.
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Good value

5 out of 5
by from London
Posted Sep 3, 2013
Pros: Spacious & comfortable, friendly staff, swimming pool, excellent buffet breakfast included.
Cons: It was a little further than expected to metro, but it would be difficult to do anything to improve that!
Location: As above. We didn't explore the local area which seems to be largely residential.
Very enjoyable stay, we wanted somewhere convenient for town centre but not right in the middle, so we could enjoy the fiesta & get away when we wanted.
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Good value for a family stay

5 out of 5
by from Lancaster, Lancashire, UK
Posted Aug 18, 2013
Pros: Overall good value for easy access to Bilbao
Cons: Not much, could maybe do with more games etc in kids area, but hardly a negative point really.
Location: Great for metro access, local town not highly recommended but plenty of restaurants within 5-10 minutes walk.
Really helpful staff, very good room, great food in hotel though plenty of restaurants nearby. Well located for metro into Bilbao (10 minute walk). Good swimming pool easy to access and with lifeguard there all the time. Safe, pleasant children's room close to reception and bar. Easy access to a park across the road . Easy to recommend; good value all round.
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Excellent for an out of town location

4 out of 5
by from London, UK
Posted Apr 27, 2013
Pros: Food, three course menu of the day only 19 Euros
Cons: Nowhere else to go in the evening, which was less of a problem when you are tired from sightseeing
Location: Very convenient for Bilbao Exhibition Centre but 10 min walk to station, buses were much nearer. Metro excellent and only 10 E for a 10-trip ticket
Food was excellent and very reasonable cost, staff lovely and helpful and the hotel clean and comfortable. Hotel 10 minutes from the excellent metro which is very cheap but little else in the vicinity in terms of restaurants but lots of supermarkets and outlet stores nearby.
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Fits 3 comfortably in a room... not 4!

4 out of 5
by from London, UK
Posted Sep 2, 2012
Pros: Usual Novotel high standards. Free Wifi (getting to be normal thankfully)
Cons: High restaurant prices for kids - and that they seemed to want to charge 17 euros to watch the TV as the whole films and TV came as a package.
Location: Bit out in the sticks near a shopping centre that was closed when we were there. OK for transiting through as we were.
Book with confidence for 3 to a room. Novotel always meets a certain standard but I would not book this again as a room for 2 adults and 2 children. On booking, it doesn't give any clear indication that the sofa bed would be comfortable for one but not 2 children. Restless night's sleep. I didn't quite follow the TV thing as it implied that access to the TV was part of an all-in package including films and porn for 17 euros which, to watch only the BBC news, is a little steep! I might have been wrong but didn't risk turning it on. Secure parking for 12 euros is not cheap but gives peace of mind. Families on a budget might plan to eat down the road as the hotel restaurant is pricy. Out of the hotel's front door, turn right past McDonalds (please!) and there is an excellent roast chicken and chips place.
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quick stay

3 out of 5
by from Fir Tree, County Durham DL15, UK
Posted Jan 18, 2012
Pros: Close to port and train station to city centre
Cons: No restaurant
Location: Industrial
Arrived at weekend, no restaurant available leaving early and no breakfast before 0800, not happy
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Novotel Bilbao Exhibition Center

Hotel Amenities

Hotel Amenities

Novotel Bilbao Exhibition Center features an outdoor pool and a children's pool. The hotel offers a restaurant and a coffee shop/café. A bar/lounge is on site where guests can unwind with a drink. Public areas are equipped with complimentary high-speed wireless Internet access.

Business-related amenities at this 4-star property consist of a business center and meeting rooms. This family-friendly hotel also offers a terrace, an arcade/game room, and multilingual staff. Onsite parking is available (surcharge).

  • Pool sun loungers 
  • Year Built 2005 
  • Number of buildings/towers - 1 
  • Bar/lounge 
  • Restaurant 
  • Business center 
  • 24-hour front desk 
  • Total number of rooms - 203 
  • Arcade/game room 
  • Number of floors - 7 
  • Elevator/lift 
  • Breakfast available (surcharge) 
  • Coffee shop or café 
  • Dry cleaning/laundry service 
  • Pool umbrellas 
  • Luggage storage 
  • Meeting rooms 8 
  • Multilingual staff 
  • Terrace 
  • Self parking (surcharge) 
  • Conference space size (meters) - 300 
  • Children's pool 
  • Outdoor pool 
  • Television in common areas 
  • Free WiFi 
  • Outdoor seasonal pool 
  • Wedding services 

Family Friendly Amenities

  • Family Hotel  
  • Outdoor pool  
  • Children's pool  
  • Free Wi-Fi  
  • Soundproofed rooms  
  • Arcade/game room  
  • Playground on site  


Available in all rooms: Free WiFi

Available in some public areas: Free WiFi


Self parking (surcharge)

Room Amenities

  • Sofa bed size 
  • Daily housekeeping 
  • Iron/ironing board (on request) 
  • Air conditioning 
  • In-room climate control (air conditioning) 
  • Minibar 
  • Coffee/tea maker 
  • Private bathroom 
  • Free toiletries 
  • Hair dryer 
  • Bidet 
  • Separate bathtub and shower 
  • Desk 
  • In-room safe 
  • Phone 
  • Electric kettle 
  • Satellite TV service 
  • Soundproofed rooms 
  • Room service (limited hours) 
  • Connecting/adjoining rooms available 
  • In-room climate control (heating) 
  • Flat-panel TV 
  • Free WiFi 
  • Blackout drapes/curtains 
  • Down comforter 

Where to Eat

Buffet breakfasts are available for a surcharge and are served each morning between 7:30 AM and 10 AM.

Restaurante Novotel - This restaurant specializes in Mediterranean cuisine and serves breakfast, lunch, and dinner. Guests can enjoy drinks at the bar. A children's menu is available. Open select days.

Room service (during limited hours) is available.


Start your morning with a buffet breakfast, available each day from 7:30 AM to 10 AM for a surcharge. You can order up room service during limited hours.

Nearby Things to Do

An outdoor pool and a children's pool are on site.

The recreational activities listed below are available either on site or nearby; fees may apply.

  • Surfing/boogie boarding nearby 
  • Sailing nearby 
  • Playground on site 


If you have requests for specific accessibility needs, please note them at check-out when you book your room.

  • Accessible bathroom 
  • Roll-in shower 
  • In-room accessibility 

Hotel Policies


Check-in time starts at noon

Check-in time ends at midnight


Check-out time is noon

Payment types

Children and extra beds

  • Children are welcome.
  • Kids stay free! Up to 2 children 15 years old and younger stay free when using existing bedding.


  • Pets allowed for an extra charge of EUR 21 per pet, per day
  • Restrictions apply
  • For more information contact the property at the number on the booking confirmation

You need to know

Extra-person charges may apply and vary depending on property policy.

Government-issued photo identification and a credit card or cash deposit are required at check-in for incidental charges.

Special requests are subject to availability upon check-in and may incur additional charges. Special requests cannot be guaranteed.

Hotel Registry Number - Nº HBI01189

No rollaway/extra beds available

No cribs (infant beds) available

Additional policies and fees may apply when booking more than 7 rooms. For more details, please contact the office using the information on the reservation confirmation received after booking.


Optional extras

The following fees and deposits are charged by the property at time of service, check-in, or check-out.
  • Fee for buffet breakfast: EUR 14.80 per person (approximately)
  • Self parking fee: EUR 13 per day
  • Pet fee: EUR 21 per pet, per day
The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

Hotel Name

  • Novotel Bilbao Exhibition Center Hotel Barakaldo
  • Novotel Exhibition
  • Barakaldo Novotel
  • Novotel Barakaldo
  • Novotel Bilbao Exhibition Hotel Barakaldo
  • Bilbao Exhibition Center
  • Novotel Bilbao
  • Novotel Bilbao Exhibition Center
  • Novotel Bilbao Exhibition Center Barakaldo
  • Novotel Bilbao Exhibition Center Hotel

We should mention

Cash transactions at this property cannot exceed EUR 2500, due to national regulations. For further details, please contact the property using information in the booking confirmation. Up to 2 children 15 years old and younger stay free when occupying the parent or guardian's room, using existing bedding. Only registered guests are allowed in the guestrooms. The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation. Guests can arrange to bring pets by contacting the property directly, using the contact information on the booking confirmation (surcharges apply and can be found in the Fees section).