My first Hilton
Posted Jan 20, 2017
Hotel wasn't too crowded. Room 1st floor and was not disturbed by outside noise. Stain on carpet that did not get removed and not enough hangers. Left note for cleaning person but was not acted upon. On other matters, spoke to reception a number of times who dealt with my issues admirably e.g. lost key, safe not working and facilities information. Gym OK, mostly machines and dumbells, however, not on the 6th floor as mentioned in their in room directory. Did suggest they have an orientation meeting for new guests as I felt I did not properly make use of what was available.
Comment from Hotel Management
Jan 28, 2017 by MaureenC, Hotel Management
Thank you for taking the time to provide comments on your stay. We are happy to hear you enjoyed your room environment and regret there were concerns with other incidents. It is our intention to provide a hassle free, enjoyable experience and we are sorry for all that occurred. Thank you for your suggestion on providing guest information.