Nice hotel, but need to work on the basics.
Posted Feb 27, 2017
Firstly, I want to say that the hotel is lovely and in a fantastic location. My room was spacious, had two balconies and a beautiful view for miles. However, on arrival I found the customer service to be rather disappointing. The lady behind the desk was handling a complaint, and was creating quite a negative vibe. Another man came behind the desk to help and I found him quite abrupt and rude and the service was slow. You almost felt like an inconvenience to them, and lets just say, when you're paying nearly £300 a night, you expect more. I arrived in my room and was thrilled, but then I was very disappointed to discover that the toilet wouldn't flush (and had water coming out of the button!?) and my shower wasn't working at all. Maintenance arrived promptly, and after coming and going three times (which meant I had to stay in the room waiting for 45 minutes) the problem was rectified. Would I recommend it? Yes, BUT only if the price was reduced.