Posted Nov 1, 2016
I booked a standard room with partial sea view. I arrived at the hotel at which time they insisted that both of us provide our passports and that they must retain a copy for their records although I made the reservation and already paid for it online and provided my credit card for any incidentals, a government issued document. Of course I had no choice but to comply or forfeit my reservation of which they would not refund my money but my partner refused.
We go to our room on the ground floor and open up the door to the balcony only to be facing the parking lot, perhaps if I stand on a ladder I would get the sea view we paid for. I immediately contacted the front desk as I refused to stay in this room even if for one night. With reluctance we were upgraded to a room that had sand granuals in the bed. I complained about this also and was told the room was repaired and had not been used in a week so they do not understand how this could happen. Perhaps, if the room was inspected prior I wouldn't feel that it was punishment for complaining about the room and the issues at check-in.
Needless to say, we were not impressed considering the ratings this hotel has. Hopefully your experience will be better.