Ratings based on 595 Verified Reviews

3.8 out of 5
78% of guests recommend
4.0 Room cleanliness
4.1 Service & staff
3.9 Room comfort
3.7 Hotel condition
Expedia Verified Reviews
4 out of 5
Recommended
for Everyone
by A verified traveler

Conveniently located

Posted Nov 17, 2017
Although my room was clean it smelled of smoke something terrible.
1 out of 5
by A verified traveler

Bed bugs

Posted Nov 15, 2017
I found bed bugs in my room.... when I asked for a refund I was told no that they inspected the room and nothing was found.. I actually gave them a bed bug in a cup!!!!!
Comment from Hotel Management
Nov 17, 2017 by Anna N, Hotel Management
I am very for your experience. The hotel procedures are to check the room before issuing a refund to make sure the bug came from the hotel. Unfortunately, movie theaters, restaurants, other public places have these bugs. In conclusion, we found no traces in the room.
4 out of 5
Recommended
for Everyone
by A verified traveler from Mt. Washington, Ky.

Good hotel close to amenities

Posted Nov 10, 2017
Nice hotel. Friendly staff, variy nice room, outside hotel/grounds could use improving. Inside is very nice. Quiet for the most part. Rooms could use some minor repairs. Continental breakfast is good, but needs added choices. Close to dozens of places to eat/shop.Huntington mall is next door. But, it's a strip mall with small stores and a couple eateries. Not your typical shopping mall. Overall, not a bad place to stay for a couple nights. I'd stay there again. Rating wise: 3.85 out of 5.
Comment from Hotel Management
Nov 14, 2017 by Anna N, Hotel Management
Thank you very much. I am glad you enjoyed your stay.
3 out of 5
by A verified traveler from lehighton pa

Posted Nov 8, 2017
Cons: fix what i commented on above
screws on manual door lock were almost completely pulled out. drain in tub was loose
Comment from Hotel Management
Nov 14, 2017 by Anna N, Hotel Management
I am sorry for the issues you had. Thank you for your business.
5 out of 5
Recommended
for Everyone
by A verified traveler from Far away

Nice and comfortable

Posted Nov 1, 2017
I absolutely loved it. It was cozy and the staff were wonderful. If I needed anything all I had to do was ask and BOOM!!! It was done. By far the best hotel in barboursville by a landslide. I would recommend this place to anyone who wants a comfortable stay with no worries.
Comment from Hotel Management
Nov 6, 2017 by Anna N, Hotel Management
Great! I am so happy your stay was wonderful. Thank you for your feedback.
5 out of 5
Recommended
for Everyone
by A verified traveler from Kentucky

Nice hotel, easy to get to

Posted Oct 17, 2017
Lots of shopping and good restaurants nearby. Hotel was clean and comfortable.
Comment from Hotel Management
Oct 23, 2017 by Anna N, Hotel Management
Thank you. I hope you enjoyed your stay and time in the city.
5 out of 5
Recommended
for Everyone
by A verified traveler from kentucky

Love the towels. They were thick and plush.

Posted Oct 17, 2017
Came in really late after a ling day and the frint desk was still super nice and willing to get us all set.
Comment from Hotel Management
Oct 23, 2017 by Anna N, Hotel Management
Thank you. I am glad you enjoyed everything.
4 out of 5
Recommended
for Everyone
by A verified traveler from Birmingham, AL

Nice hotel close to food and shopping

Posted Oct 10, 2017
Pros: Location
Location: Huntington Mall and surrounding shopping. Blenko Glass is a short drive.
Nice hotel close to lots of different restaurants and shopping. They always seem to be busy when we stay but staff are friendly and helpful. We really like the breakfast and the rooms are always clean.
Comment from Hotel Management
Oct 13, 2017 by Anna N, Hotel Management
Thank you for your business.
4 out of 5
Recommended
for Everyone
by A verified traveler

Great stay but meh breakfast

Posted Oct 1, 2017
Although the room was pleasant, the breakfast food was cold, and the danish, croissants and eggs were stale. Very disappointing to start the morning.
Comment from Hotel Management
Oct 4, 2017 by Anna N, Hotel Management
I am very sorry the breakfast food was not good. Thank you for letting me now.
5 out of 5
Recommended
for Everyone
by A verified traveler from Beckley, WV

Nice hotel close to nice restaurants.

Posted Sep 11, 2017
I had a very good experience with my stay A A AT Best Western. The staff was courteous and helpful. My room was clean and the bed was very comfortable.
Comment from Hotel Management
Sep 15, 2017 by Anna N , Hotel Management
Thank you .