Bag was snatched right in the lobby with two staffs present! I was asking for help to call the police right away and first offer was to give me the police station address and was told to report it myself!
Comment from Hotel Management
Jul 29, 2016 by E. García - Community Manager - Ayre Hotel Caspe, Hotel Management
Dear Kenneth, we are deeply sorry about what are you sharing with us. Our staff is prepared to do what we've got in our hands to offer any possible assistance. The normal procedure, according to police suggestions, are to redirect the guest to the police station to make the report. Anyway, as I reported in other review you made, we are at your entire disposal of anything you might need in assistance for this traumatic issue. Greetings,