Ratings based on 29 Verified Reviews

4.4 out of 5
92% of guests recommend
4.7 Room cleanliness
4.7 Service & staff
4.6 Room comfort
4.4 Hotel condition
Expedia Verified Reviews
3 out of 5
by A verified traveler

Famous 5* Hotel not quite as expected

Posted Apr 21, 2017
This hotel comes with many recommendations over numerous websites, this one included. However, the proof is in the eating as they say. Once there, various issues arise that really needed addressing for a 5* Delux Hotel. First, noise starting at 8am, waking us up every single day. Some of the noise is outside their control, but the majority during our stay was to do with the Maintenance of the hotel and was certainly within their control. Second, room cleanliness could have been better as for example, all the shelving in the room had thick layers of dust and we even found a fake eyelash on the floor of the bathroom! Third, I do feel that mention of the fact it was a good healthy 25 minute walk to the Gothic Quarter should have been included in the hotel Info. Reception told me it was a 10 minute walk!! Four, unbelievably one of our pj's went missing on the only morning we asked for room service! Five, I felt the bathroom in this room at least, needed some TLC, ie. Regrouting, etc. It's a nice looking Hotel but please be aware that it is a distance from most of the main attractions and it's one of the noisiest hotels we have stayed in. Others are more convenient and similar money. I did mention most of these issues, except the missing clothing as we forgot (not that important), to the reception who didn't really seem that interested. Overall a decent 3/5. Not good enough for a 5*GL. C
5 out of 5
Recommended
for Everyone
by A verified traveler from australia

Lovely hotel - great location

Posted Apr 18, 2017
Pros: Location ambience staff
Cons: More reasonable in house food & drink & laundry prices in an area where all this is available a few steps away
Location: Great very nice not too crowded & convenient to all attractions
Wonderful staff - room expensive but perfect but breakfast extra & very expensive - drinks on lovely terrace also three times that charged at good cafes
Comment from Hotel Management
Apr 21, 2017 by Cesar Royo - Guest Relations Manager, Hotel Management
Dear Rob, It is always a pleasure to receive positive comments and we truly appreciate you taking the time to send this to us. We are very pleased to know that you enjoyed your stay with us, and we hope to be able to welcome you again in the future. I personally will make sure our staff receives your compliments. Kind regards,
5 out of 5
Recommended
for Everyone
by A verified traveler from toronto, canada

Great hotel - close to everything!

Posted Mar 19, 2017
Very nice hotel, great rooms with beautiful beds. Walking distance to most things including tons of restaurants on las ramblas. Very convenient with super friendly staff.
Comment from Hotel Management
Mar 21, 2017 by Cesar Royo. Guest Relations Manager, Hotel Management
Dear Mr. Harper, Thank you kindly for your review! It is such a pleasure to hear that you and your wife enjoyed your stay with us! Our location is conveniently close to shopping areas, dining, and attractions making it a prime destination. We are highly looking forward to your next visit to Barcelona and we hope to see you again soon! Warmest Regards,
5 out of 5
Recommended
for Everyone
by A verified traveler

Fantastic staff

Posted Mar 17, 2017
Made our Barcelona stay even more special. Great job to all at hotel
Comment from Hotel Management
Mar 17, 2017 by Cesar Royo - Guest Relations Manager, Hotel Management
Dear guest, We are very pleased to know that you enjoyed your stay with us, and we hope to be able to welcome you again in the future. Best regards,
5 out of 5
Recommended
for Everyone
by A verified traveler from USA

A Great Place to Stay in Barcelona

Posted Mar 10, 2017
Pros: The architecture, staff and room are all outstanding.
Cons: Obviously, with the current renovation you cannot fully appreciate the building.
Location: Conveniently located on the prime shopping street, Passeig de Gracia and a nice walk or short cab ride from all of the main attractions.
Located on Passeig de Gracia this classic structure houses a wonderfully run hotel with knowledgeable and efficient staff. The rooms are nice and well equipped and the lounge is a wonderful place to rest your feet and have a cool drink. The facade of the building is being renewed so you do not get the full splendor of the architecture today but I am sure in the future it will be better than ever.
Comment from Hotel Management
Mar 10, 2017 by Cesar Royo - Guest Relations Manager, Hotel Management
Dear Tom, We highly appreciate your comments and we are very pleased you enjoyed your stay with us. Thank you for taking the time to write to us, it is fulfilling to receive such wonderful comments. Let me informed you that as being a Monument building, in order to preserve it we are obliged to make a regular cleaning in our facade. We hope to be able to welcome you again in the future after the cleaning in our facade or before. Best regards from Barcelona,
5 out of 5
Recommended
for Everyone
by A verified traveler from New Jersey

Top notch.

Posted Feb 25, 2017
5 star service and location. Unfortunately the building was undergoing maintainence and was completely covered in scaffolding. The staff went above and beyond. We can reccomend without hesitation.
Comment from Hotel Management
Feb 25, 2017 by Cesar Royo. Guest Relations Manager, Hotel Management
Dear Mr. John, We are honored that you chose to stay with us when you were in Barcelona. We are very pleased to know that you enjoyed your stay with us, and we hope to be able to welcome you again in the future. Best regards,
4 out of 5
Recommended
for Everyone
by A verified traveler from boston

Well situated hotel in high end district

Posted Feb 19, 2017
Hotel undergoing exterior renovation.Staff superior-helpful,knowledgeable and enthusiastic.Standard room a bit smaller but luxurious bed and linens. Would recommend if looking for a great hotel near fine shopping
Comment from Hotel Management
Feb 20, 2017 by Cesar Royo - Guest Relations Manager, Hotel Management
Dear guest, Thank you for taking the time to tell us about your stay at Hotel Casa Fuster. We highly appreciate your positive comments about our staff and we appreciate for taking the time to write to us. Let me informed you that as being a Monument building, in order to preserve it we are obliged to make a regular cleaning in our facade. We hope to welcome you back in our property soon. Kind Regards,
5 out of 5
Recommended
for Couples
by A verified traveler from Hastings UK

everything you'd expect from a 5 star hotel

Posted Feb 17, 2017
Pros: the friendly attentive staff and the luxuriant rooms.
Cons: we travel a lot and are used to an inclusive buffet breakfast,there is a charge of around 27 euros which is a little steep.
Location: It's well located for all usual sightseeing places..getting around's cheap easy by metro and taxis are also reasonable.
The staff are totally committed to ensuring that you have a great stay and could not do enough for you.. always pleasant and attentive...if you're travelling light (as we were on a short break) don't worry about toiletries as the bathroom's got EVERYTHING! exempt deodorant!...with matching his and hers slippers and bathrobes...we love Barcelona and with future visits we cannot think of anywhere else we'd prefer to stay!!...already looking forward to coming back.
Comment from Hotel Management
Feb 17, 2017 by Cesar Royo. Guest Relations Manager, Hotel Management
Dear Nick and Chris, Thank you for taking the time to share your feedback! We are so delighted that your experience with us was so wonderful! Our goal is to make all our guests feel special, welcomed and comfortable when they walk through our doors. We strive to ensure that our guests receive the royal treatment they deserve especially when staying with us. We have taken good note of your suggestion for the breakfast price, we are glad to hear your remarks. We would love to welcome you back again to stay with us in the near future. We look forward to your next visit! Kind regards,
5 out of 5
Recommended
for Everyone
by A verified traveler

Superb hotel

Posted Feb 8, 2017
Greatly located hotel in Barcelona, friendly and helpful staff. Amazing hotel rooms overlooking Barcelona segrada familia, 2 mins walk from the metro station. Hotel food of high quality - highly recommended. Would stay here again!
Comment from Hotel Management
Feb 9, 2017 by Cesar Royo - Guest Relations Manager, Hotel Management
Dear guest, It is always a pleasure to receive positive comments and we truly appreciate you taking the time to send this to us. We are very pleased to know that you enjoyed your stay with us, and we hope to be able to welcome you again in the future. I personally will make sure our staff receives your compliments. Kind regards,
5 out of 5
Recommended
for Everyone
by A verified traveler from New York

Luxury hotel in the center of Barcelona.

Posted Feb 4, 2017
Perfect location, very friendly and helpful staff, wonderfu breakfasts, clean and comfortable rooms
Comment from Hotel Management
Feb 4, 2017 by Cesar Royo - Guest Relations Manager, Hotel Management
Dear Genny, We thank you for taking the time to give us feedback about your stay with us! It is always a pleasure to receive positive comments about our service, as we work every day to improve it. We hope to welcome you back in our property soon. Greetings from Barcelona,