Famous 5* Hotel not quite as expected
Posted Apr 21, 2017
This hotel comes with many recommendations over numerous websites, this one included. However, the proof is in the eating as they say. Once there, various issues arise that really needed addressing for a 5* Delux Hotel.
First, noise starting at 8am, waking us up every single day. Some of the noise is outside their control, but the majority during our stay was to do with the Maintenance of the hotel and was certainly within their control. Second, room cleanliness could have been better as for example, all the shelving in the room had thick layers of dust and we even found a fake eyelash on the floor of the bathroom! Third, I do feel that mention of the fact it was a good healthy 25 minute walk to the Gothic Quarter should have been included in the hotel Info. Reception told me it was a 10 minute walk!! Four, unbelievably one of our pj's went missing on the only morning we asked for room service! Five, I felt the bathroom in this room at least, needed some TLC, ie. Regrouting, etc.
It's a nice looking Hotel but please be aware that it is a distance from most of the main attractions and it's one of the noisiest hotels we have stayed in. Others are more convenient and similar money.
I did mention most of these issues, except the missing clothing as we forgot (not that important), to the reception who didn't really seem that interested.
Overall a decent 3/5. Not good enough for a 5*GL.