Ratings based on 172 Verified Reviews

3.6 out of 5
73% of guests recommend
4.2 Room cleanliness
3.0 Service & staff
4.1 Room comfort
3.9 Hotel condition
Expedia Verified Reviews
4 out of 5
Recommended
for Everyone
by A verified traveler from Yonkers, New York

Out of the way Nice surprise

Posted Apr 16, 2017
at first se were put off by the neighborhood but later found it to be very safe and convenient. lots of markets and restaurants. Alexis, the caretaker is the prototypical charming Frenchman who will do anything to please.
Comment from Hotel Management
May 3, 2017 by MKT Manager, Hotel Management
Hi, Emilio. Thanks so much for your words :D
2 out of 5
by A verified traveler from Australia

Posted Nov 2, 2016 on Wotif
Pros: Did not stay there, hotel refused to refund.........................................................
Cons: The date was incorrectly booked through an internet glitch as it was booking the incorrect date twice and I then ensures it had said 14th October. I am aware that the booking was non refundable, but the hotel was inflexible.
Comment from Hotel Management
Nov 15, 2016 by MKT Manager, Hotel Management
Dear, Guest: I really feel what happened but as you say there are reservations that are not refundable. To make a reservation you have to go through several screens, enter payment data ... so, even if it is an extricate cancellation policy, all non-refundable rates work like this. For that we have other types of flexible rates, to be able to cancel in cases like cancellations of flights or similar. I'm sorry again.
3 out of 5
by A verified traveler from Southampton,UK

absolute nightmare check in..otherwise lovely

Posted Sep 2, 2016
Pros: Comfy,clean,spacious apartment.
Cons: Check-in, contact with hotel, some sort of welcome pack-including wifi passcode and local info.
Location: Just around corner from metro, and local supermarkets and restaurants. Walking distance (with 2 children!!) to sagrada familia.
On arrival to hotel we couldn't even get through main door...eventually another guest let us through..we proceed to check in computer which wouldn't check us in...2 20min phone calls later, both rung out ,we were pretty fed up -we had travelled a whole day with young, excited,tired children. after an hour, the housekeeping lady phoned a different number to our given number, and got us through to a helpful english-speaking lady who got us in!..it was now an hour and a half after we arrived!! The actual apartment was lovely, comfy, clean and spacious. air-con was much appreciated after long day sightseeing, and en-suite shower was lovely. The location was good, just around corner from metro, local supermarkets and restaurants and short walk to sagrada familiar. Unfortunately, we had a small issue with toaster tripping electrics, and we were a bit disappointed that there was no hotel info provided-which included lack of free wi-fi password and how to check out!! (again we had no way to speak with hotel to allow them to rectify these issues-no answer to phone) ....a welcome pack including wifi passcode and perhaps some local info could be helpful and someone on the end of the phone!...a few issues let this place down.. a great shame.
Comment from Hotel Management
Sep 5, 2016 by MKT Manager, Hotel Management
Dear, Kayleigh: of course the first thing I do is apologize on behalf of all equipment by checkin process that you had. Really, my sincere apologies. We are working hard to make the entrance to the apartment is autonomous and why we are devoting time to optimize it but it is true that there may still be some setback like that you endured. However, in this impasse of time, we have some alternatives that do not sin remote computer as apaertura but I understand that is not perfect. As for the communication we are also catching up, from the building of Sant Pau can contact our other establishment of the Sagrada Familia by dialing 200 from the fixed to the apartment and the immediate response by social networks. On the other hand I am glad that the experience inside the apartment was optimal, and be sure that your suggestions we are going to take into account to improve information to the guests' arrival and get that experience is optimal. Sinceramete would love to vovlieran within a few months to see the fruits of the work we are currently doing. Greetings from Barcelona
5 out of 5
Recommended
for Everyone
by A verified traveler from U.K London

best hotel ever

Posted Jul 28, 2016
Pros: Everything
Cons: Maybe more dishwasher tablets at least 5
Location: the location is perfect. metro nearby, many restaurants and more. the vibe of the area is very good
The hotel was absolutely amazing. When we came back from roughly a 8 hr tourism of Barcelona it was the best feeling to come back to a air-conditioned rooms. The Wi-fi was fast for all of us to use and receive messages.
Comment from Hotel Management
Aug 9, 2016 by MKT Manager, Hotel Management
Hello, Rebecca: Thank you very much for your words, It is a pleasure to have guests who enjoy the property and the city, we hope you come back soon: D We have worked hard so that you have high speed so glad you were able to enjoy it. Best Regards
1 out of 5
by David

IT IS APARTMENT, NOT HOTEL

Posted Jul 3, 2016 on Hotels
This is NOT hotel. It is apartment. No person on-site to give the key or to give any other service. When I arrived the door to the building was locked. I had to call the number they put on the door and then they gave instructions how to open the door. The AC didn't cool the apartment and it was like being in sauna. there was no soap in the bathroom. If you are young WITHOUT kids you may try and like it. For me it wasn't fun:)
Comment from Hotel Management
Aug 22, 2016 by General Manager, Hotel Management
Hi, David: firstly my apologize. It´s true, we are not a hotel, we are serviced apartments. I really feel that all was not well so I would like that on his return to Barcelona tell us to enhance their perception. A greeting.
1 out of 5
by A verified traveler

Barcelona City Trip Castro Residence

Posted Apr 5, 2016
Unable to access apartment until someone let me in (15 mins) waiting outside, automated check in machine was broken. I had to dial an international number for call centre to direct me to a safe box to get our room key, but only after they needed an additional hotel tax to be paid of 1.98 Euro that was not included in my Expedia booking. Room was good and well equipped, but woken up at 6am with people shouting outside, who also could not get in to the apartment. Concept ok, but systems need to work. This was too painful. I've seen subsequent charges to my credit card of £32, and no idea to what they relate!!. Avoid.
Comment from Hotel Management
Aug 11, 2016 by MKT Manager, Hotel Management
Very good: Thank you for using your time to write: Sorry if entry was not perfect, thanks to comments like yours have improved the system and we have a plan B infallible. Besides the call center 24h do not doubt that we also call or use whatsapp which is free. Really, I hope you come back to prove we can do better. Thanks again.
4 out of 5
Recommended
for Families
by Jamie S.

Great location and apartment!

Posted Oct 21, 2015 on Orbitz
Great location. Steps from metro, bus and taxi. Apartment was clean and had everything we needed! Cleaning staff was excellent. Only complaint was checking in. Inconvenient and confusing. I would stay there again. Highly recommend!
1 out of 5
by Barry W.

horrible

Posted Oct 19, 2015 on Orbitz
there was no one there, it was supposed to be high tec but it failed on a grand scale
5 out of 5
by A verified traveler

Excellent hotel, facilities and service.

Posted Sep 5, 2015 on Hotels
Excellent hotel, facilities and service.
Comment from Hotel Management
Aug 11, 2016 by General Manager, Hotel Management
Thanks! I hope to see you soon!
2 out of 5
by A verified traveler

Posted Jul 19, 2015 on Hotels
Didn't provide room keys and no one would come and give them too us but instead they said we'd have to ring them each time we wanted to be let in and they'd electronically open the door. We weren't having that so after hrs of asking for keys they spat out of some machine the following morning. Good train near by but no where near the centre to enjoy everything
Comment from Hotel Management
Aug 19, 2016 by General Manager, Hotel Management
Hello: thank you for your comments. The good side of all this is that once all comments like yours made to improve the computer system input; so I would like to come back with us to see the improvements. As well as arrangements and changes of furniture. Really thank you and see you soon.