+`Good location - overpriced, tired apartment
Posted Nov 4, 2014 on Hotels
We arrived at approx on a Sunday evening & had to go to a separate location to pick up a key from a safe.
At the apartment the key wouldn't open the door. While we were hanging about on the stairwell, a family renting from the same company arrived. They said the same thing had happened to them!
The maintenance guy came with a new set of keys which worked first time. It was then too late to go out to enjoy our first night.
The apartment was clean but furnished cheaply. The shower room was very mouldy & needs completely refurbished. The shower head attachment was broken, so you had to hold it up.
The beds were also very uncomfortable. We had to pay to get bed linen & towels. There was no soap or enough toilet roll. We didn’t expect to visit the local supermarkets for necessary supplies!
There was a safe. This was difficult to open & then stopped working the day b4 we were leaving with passports inside. We called the company but hadn't sent anyone by lunchtime, so went to their office as worried abt getting passports. It took > an hour to open it. It was clear that there were previous issues with it.
Location is good, central & possible to walk to most sights.
Given the cost, I expected a better, not for them to save a few Euros to provide basics.
The maintenance guy & staff were friendly & helpful. It’d be useful to give info about local shops & restaurants.
I wouldn't recommend this as you can better for the same cost.
Comment from Hotel Management
May 16, 2015 by Ana, Hotel Management
We are sorry to know that your experience with us was no positive.
We always provide all the information about how to pick up the keys, the office is in calle marques de barbera 27, and guest is always informed about that, we always offer also the option to send our taxi driver to pick you up with the keys, and drive you to the airport.
About the technical issue, we have a 24 hours service, if you would had called us we would had gone inmediately.
We appreciate your nice comments about our staff.
If you decide to stay with us again I will make sure that your stay with us is as pleasent as it should be.
Thank you very much for your time