I was traveling with my mom and we ordered a twin room, at first receptionist took us to the other building and showed us a 4sqm room with double bed,then after we asked for a twin beds,we went back and got the same size room,but with 2 beds(but the space between them was about 30cm),we were very tired to complain,but the room looked nothing like on the photos!there was no daylight,dark and dusty place..I've got a severe allergic reaction there (I believe from the dust)..The location is great and staff was nice,but I won't recommend it..
Comment from Hotel Management
Dec 8, 2016 by CIUDAD CONDAL, Hotel Management
Dear Elena, good day! for what you are saying, I guess you have booked a double economic room. As per clearly indicated in our profile, all double economic rooms have 1 double bed only (no twins). We are in an historical building, so we have entrance for 2 different street numbers, the room you have booked was in 253 entrance (while the main reception is in 255), we show you the room (that oviously is not a 4sqm, but 11sqm), and even you do not have the right for a twin room as per the room you have booked, we try to do our best, as we have availability and we gave you a twin room without an extra charge. We have many years of experience, and although we immediately detect the customers (believe me ... we see it!), Sometimes we are surprised by their lies ... Dust? Allergies ?. We have had clients who have to travel with vital assistance machines for their day to day, and believe me ... no one has claimed anything about problems with the dust.
Of course, everyone is free to comment, but ... if you knew the things we see in hotels ....