Front of property

Reviews of Hotel El Palace Barcelona

5 out of 5
Hotel El Palace Barcelona
Gran Via de les Corts Catalanes 668, Barcelona

Reviews

9.6

Exceptional

Rating 10 - Excellent. 684 out of 802 reviews" "
Rating 8 - Good. 73 out of 802 reviews" "
Rating 6 - Okay. 26 out of 802 reviews" "
Rating 4 - Poor. 7 out of 802 reviews" "
Rating 2 - Terrible. 12 out of 802 reviews" "

9.8/10

Cleanliness

9.6/10

Staff & service

9.4/10

Amenities

9.6/10

Property conditions & facilities

9.6/10

Eco-friendliness

Reviews

2/10 Terrible

lilia, houston

Traveled with partner
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
The bedroom smells like drainage There was a leak on the toilet We forgot the AirPods and called to ask about them and no response The room was terrible the view terrible the carpet dirty
Stayed 3 nights in Mar 2024

10/10 Excellent

JOSE

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent service!
Stayed 5 nights in Mar 2024
Response from Guest Relations Team on Mar 23, 2024
Estimado José.Nos gustaría agradecerle mucho por compartir sus maravillosas calificaciones sobre su reciente visita en El Palace. Esperamos darle la bienvenida de nuevo en un futuro próximo. Atentamente,

10/10 Excellent

Sarah

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Fabulous hotel excellently run by helpful, efficient and polite staff. A beautiful building with an interesting history. Palacial and very comfortable. Food was fantastic as was the service. We had three breakfasts and two evening meals all were great. This is the place to come for a special treat to feel special and worth every penny. No hidden charges.
Stayed 3 nights in Mar 2024
Response from Guest Relations Team on Mar 21, 2024
Dear Sarah,Thank you for sharing with fellow travellers such wonderful comments abour your experience in El Palace, we are truly delighted to know that you enjoyed of a fantastic evening with us.We look forward to welcome you back very soon.Sincerely,

10/10 Excellent

Angela

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is one of the best hotels we have ever been to in Europe. Everything was perfect. The attention to detail is unbelievable. If you like an old-world feel with modern senses then this is your hotel.
Stayed 3 nights in Mar 2024
Response from Guest Relations Team on Mar 19, 2024
Dear Mrs. Faccenda,We are elated to receive your positive feedback, since nothing makes us more joyful than knowing that we have achieved our main objective, which is no other than the satisfaction of our guests.Looking forward to meeting you in the nearest future.Sincerely,

10/10 Excellent

William

Liked: Cleanliness, staff & service, property conditions & facilities
Excellent property with great location. Service was excellent.
Stayed 5 nights in Mar 2024
Response from Pablo Aldemira on Mar 12, 2024
Dear William,Thank you so much for sharing the feedback of your stay with us, we are delighted to know that you had a wonderful stay with us, and we hope to welcome you back very soon.Best Regards,Pablo AldemiraDirector of Rooms

10/10 Excellent

TOM

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent services and great location
Stayed 4 nights in Feb 2024
Response from Guest Relations Team on Mar 3, 2024
Dear Tom, We would like to thank you very much for sharing your wonderful ratings and comments with us regarding your recent stay. We are elated to receive your positive feedback since nothing makes us more joyful than knowing that we have achieved our main objective, which is no other than the satisfaction of our guests. Looking forward to meeting you in the near future. Sincerely,

10/10 Excellent

Mikhail

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Loved it
Stayed 4 nights in Feb 2024
Response from Guest Relations Team on Feb 22, 2024
Dear Mikhail, We would like to thank you very much for sharing your wonderful ratings and comments with us regarding your recent stay. We are elated to receive your positive feedback since nothing makes us more joyful than knowing that we have achieved our main objective, which is no other than the satisfaction of our guests. Looking forward to meeting you in the nearest future. Sincerely,

10/10 Excellent

GALINA

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location, great service, beautiful hotel
Stayed 3 nights in Feb 2024
Response from Guest Relations Team on Feb 22, 2024
Dear Galina, We would like to thank you very much for sharing your wonderful ratings and comments with us regarding your recent stay. We are elated to receive your positive feedback since nothing makes us more joyful than knowing that we have achieved our main objective, which is no other than the satisfaction of our guests. Looking forward to meeting you in the nearest future. Sincerely,

10/10 Excellent

Nitay

Stayed 1 night in Feb 2024
Response from Guest Relations Team on Mar 21, 2024
Dear Nitay,Thank you for sharing with fellow travellers such wonderful ratings about your experience in El Palace. We are truly delighted to know that you enjoyed of a fantastic evening with us.We look forward to welcome you back very soon.Sincerely,

10/10 Excellent

Khaled

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent service by the staff
Stayed 1 night in Feb 2024
Response from Guest Relations Team on Feb 7, 2024
Dear Khaled, We are happy to know you enjoyed your stay with us.It is our pleasure to know that our team has reached the main goal, which is no other than the satisfaction of our guests ‘needs.Rest assured that we shall be encouraged by your testimony to continue working to offer our clients our best and most accurate service at all times. We continuously strive to meet our guests’ needs and expectations and we are very happy to hear that in your case we have reached our goal.We hope to welcome you back in the near future.Sincerely,

10/10 Excellent

Patrick

Liked: Cleanliness, amenities, property conditions & facilities
All the staff were really friendly rooms were spacious and spotless I would highly recommend this hotel Thank you
Stayed 3 nights in Jan 2024
Response from Guest Relations Team on Jan 29, 2024
Dear Mr. Patrick,We would like to thank you very much for sharing your wonderful ratings and comments with us regarding your recent stay with us. We are elated to receive your positive feedback regarding the rooms and our staff, since nothing makes us more joyful than knowing that we have achieved our main objective, which is no other than the satisfaction of our guests.Looking forward to meeting you in the nearest future.Sincerely,Amal Al NaimiGuest Relations Department

10/10 Excellent

Alan, Oakland

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is a wonderful 5* hotel. The property and the rooms are elegant. (Prior to the current ownership, this used to be the Ritz Carlton.) The staff is extremely helpful. Our room was comfortable and well lit. The internet connection was good (although with intermittant delays, probably due to network congestion). The location is good - walkable to most places that you want to go, without being in a noisy, congested area. I've stayed here before and plan to stay again whenever I'm in Barcelona. Very pleased.
Stayed 3 nights in Jan 2024
Response from Guest Relations Team on Jan 16, 2024
Dear Alan,Thank you for taking the time to share your feedback on your recent stay at El Palace. We are delighted to hear that you had a wonderful experience and that you appreciate the elegance of our property and rooms.It's always rewarding to know that our staff's dedication to providing excellent service did not go unnoticed, and we are pleased to hear that they were extremely helpful during your stay. We apologize for any intermittent delays in the internet connection, and we appreciate your understanding regarding possible network congestion.We are glad to know that you found your room comfortable. Our central location, offering convenience without the noise and congestion, is indeed a key feature that many of our guests appreciate.We look forward to welcoming you back to El Palace and ensuring your future stays continue to be as enjoyable as this one.Sincerely,

10/10 Excellent

Elaine

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Fantastic property. Classically beautiful with great room and dining room that are elegant, warm and intimate all at once. It is easy to imagine lounging comfortably in one of the sumptuous couches, or enjoy a romantic dinner or have a drink at the bar. Speaking of romantic, the opulent Amar restaurant is a must for a special occasion or a great meal. The wine list and cuisine are first rate, and the service is of the highest order. Great service is a feature of the entire hotel, from the attentive concierge crew to the room service team. There is a clear sense that they want to be of service and are good at it. Location is ideal as well, situated as it is within easy walking distance of La Rambla, Pl Catalunya, and manageable walk to Sagradia Familia and the Montjuic complex.
Stayed 4 nights in Dec 2023
Response from Guest Relations Team on Jan 9, 2024
Dear Elaine,We would like to thank you very much for sharing with us your wonderful reviews of his recent visit to The Palace.It is a pleasure for us to know that our team has achieved the main objective, which is none other than satisfying the needs of our guests.We hope to welcome you again in the near future.Sincerely,

10/10 Excellent

Sondeep

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 3 nights in Jan 2024
Response from Guest Relations Team on Jan 9, 2024
Dear Mr. Sondeep,We would like to thank you very much for sharing with us your wonderful reviews of his recent visit to The Palace.It is a pleasure for us to know that our team has achieved the main objective, which is none other than satisfying the needs of our guests.We hope to welcome you again in the near future.Sincerely,

2/10 Terrible

RUXIAN

Stayed 2 nights in Dec 2023
Response from Guest Relations Team on Jan 17, 2024
Dear Ms. Ruxian,We are happy to know you enjoyed your stay with us at El Palace Barcelona and to read your wonderful feedback.It is our pleasure to know that our team has reached the main goal, which is no other than the satisfaction of our guests ‘needs.We hope to welcome you back soon.Sincerely,

10/10 Excellent

Mohd

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful gorgeous property with very friendly staff and in the middle of action ! Highly recommended
Stayed 3 nights in Dec 2023
Response from Guest Relations Team on Dec 24, 2023
Dear Mohd,We are happy to know you enjoyed your stay with us at El Palace Barcelona and to read your wonderful feedback. It is our pleasure to know that our team has reached the main goal, which is no other than the satisfaction of our guests ‘needs.We hope to welcome you back at the nearest future.Sincerely,

8/10 Good

zena, San Diego

Traveled with partner
Liked: Cleanliness, staff & service, amenities
Stayed 2 nights in Dec 2023
Response from Guest Relations Team on Dec 23, 2023
Dear Zena,We are happy to know you enjoyed your stay with us at El Palace Barcelona and to read your wonderful feedback. It is our pleasure to know that our team have reached the main goal, which is no other than the satisfaction of our guests ‘needs.We hope to welcome you back in the near future.Sincerely,

10/10 Excellent

Ran

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The best hotel in Barcelona in my opinion
Stayed 3 nights in Dec 2023
Response from Guest Relations Team on Dec 19, 2023
Dear Ran, We would like to thank you very much for sharing your wonderful ratings and comments with us regarding your recent stay at El Palace through Expedia.It is our pleasure to know that our team has reached the main goal, which is no other than the satisfaction of our guests ‘needs.We hope to welcome you back at the nearest future.Sincerely,

10/10 Excellent

Justin

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
And overall wonderful experience
Stayed 1 night in Dec 2023
Response from Guest Relations Team on Dec 7, 2023
Dear Justin,We are happy to know you enjoyed your stay with us at El Palace Barcelona and to read your wonderful feedback. Thank you for choosing El Palace Barcelona and sharing your experience with us.We hope to welcome you back at the nearest future.Sincerely,

10/10 Excellent

Mark

Stayed 3 nights in Dec 2023
Response from Guest Relations Team on Dec 9, 2023
Dear Mr. Grant, We would like to thank you for sharing your wonderful review with us regarding your recent stay.We are happy to know you enjoyed your stay.We hope to welcome you back in the near future.Sincerely,

10/10 Excellent

Sheena

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Incredible hotel with excellent amenities. The hotel staff were excellent. Can’t wait to go back and stay there again. One of the best hotel experiences
Stayed 5 nights in Nov 2023
Response from Guest Relations Team on Dec 7, 2023
Dear Sheena,I would like to thank you for sharing your wonderful comments with us regarding your recent stay at El Palace through Expedia.It is wonderful to hear you enjoyed the level of service of our staff. Nothing makes us more joyful than knowing that we have achieved our main objective, which is no other than the satisfaction of our guests.We would be delighted to welcome you back to El Palace, should you return to Barcelona soon.I remain at your entire disposal.Sincerely,

10/10 Excellent

Keijiro

Stayed 3 nights in Dec 2023
Response from Guest Relations Team on Dec 24, 2023
Dear Mr. Keijiro,We are happy to know you enjoyed your stay with us at El Palace Barcelona and to read your wonderful feedback. It is our pleasure to know that our team has reached the main goal, which is no other than the satisfaction of our guests ‘needs.We hope to welcome you back at the nearest future.Sincerely,

10/10 Excellent

Rolando

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent staff, beautiful property, terrific location.
Stayed 3 nights in Nov 2023
Response from Guest Relations Team on Nov 29, 2023
Dear Mr. Sineneng,We would like to thank you for taking the time to share your wonderful review and comment on her recent visit to El Palace.We hope to welcome you back soon.Sincerely,

10/10 Excellent

Lei

Traveled with family and small children, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Perfect for families! We loved the amazing service and the super sweet welcome for us. Everyone was so friendly—it felt just like coming home!
Response from Guest Relations Team on Nov 29, 2023
Dear Mrs. Pan,We appreciate you taking the time to share your wonderful review and comment regarding your recent stay with us.We hope to welcome you again on many different occasions.Sincerely,

10/10 Excellent

Nelly

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
.
Stayed 2 nights in Nov 2023
Response from Guest Relations Team on Nov 21, 2023
Dear Mrs. Aghili,We would like to thank you for taking the time to share your review regarding your recent stay at El Palace. We are looking forward to hosting you again soon.Sincerely,

10/10 Excellent

Carol, CHESHIRE

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful hotel, staff were very responsive and couldn't do enough for you!
Stayed 4 nights in Nov 2023
Response from Guest Relations Team on Nov 21, 2023
Dear Mr. Dicarlo,We would like to thank you for taking the time to share your fantastic review regarding your recent stay at El Palace. We are looking forward to hosting you again soon.Sincerely,

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Nov 2023
Response from Guest Relations Team on Nov 15, 2023
Dear Guest,We are happy to know you enjoyed your stay with us and to receive your wonderful review. It is our pleasure to know that our team has reached the main goal, which is no other than the satisfaction of our guests ‘needs. We hope to welcome you back in the nearest future. Sincerely,

10/10 Excellent

Thomas

Traveled with group, Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Beautiful property! Service was excellent and especially enjoyed breakfast and tea!
Stayed 4 nights in Nov 2023
Response from Guest Relations Team on Nov 15, 2023
Dear Mr, Goss,We are happy to know you enjoyed your stay with us at El Palace Barcelona and to read your wonderful feedback about our service and gastronomic offer.It is our pleasure to know that our team have reached the main goal, which is no other than the satisfaction of our guests' needs.We hope to welcome you back at the nearest future.Sincerely,

10/10 Excellent

JAMES, Boca Raton

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was exemplary! So accommodating and kind.
Stayed 1 night in Nov 2023
Response from Guest Relations Team on Nov 14, 2023
Dear Mr.Acernese,We thank you for taking the time to share your wonderful review regarding you recent stay at El Palace.We hope to welcome you again very soon.Sincerely,

10/10 Excellent

James

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A wonderful hotel and the only hotel for us in Barcelona.
Stayed 1 night in Nov 2023
Response from Guest Relations Team on Nov 13, 2023
Dear Mrs. Varavallo,We thank you for taking the time to share your wonderful review of our property.We hope to welcome you again very soon.Sincerely,

10/10 Excellent

Robert

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
they were wonderful and accommodating with and extra night that was needed due to a cancelled flight. they got us a cab at 4 am... they gave us champagne. the maid came in at night and tidied the room. the food was great!
Stayed 1 night in Nov 2023
Response from Guest Relations Team on Nov 8, 2023
Dear Mr. Robert,We would like to thank you very much for sharing your wonderful ratings and comments with us regarding your recent stay at El Palace.It is our pleasure to know that our team has reached the main goal, which is no other than the satisfaction of our guests' needs.We hope to welcome you back in the nearest future.Sincerely,

10/10 Excellent

Marcin

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 6 nights in Oct 2023
Response from Guest Relations Team on Nov 1, 2023
Dear Mr. Marcin, We are happy to know you enjoyed your stay with us and to read your wonderful feedback. It is our pleasure to know that our team has reached the main goal, which is no other than the satisfaction of our guests ‘needs.We hope to welcome you back in the nearest future.Sincerely, Guest Relations Team

10/10 Excellent

Alba

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very good property
Stayed 4 nights in Sep 2023
Response from Guest Relations Team on Oct 26, 2023
Dear Mrs. Jebara, We would like to thank you very much for sharing your wonderful ratings and comments with us regarding your recent stay with us. We are elated to receive your positive feedback since nothing makes us more joyful than knowing that we have achieved our main objective, which is no other than the satisfaction of our guests. Looking forward to meeting you in the nearest future. Sincerely,

10/10 Excellent

George

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent
Definitely worth the money, the facility is spotless super clean, and the staff very friendly
Stayed 4 nights in Oct 2023
Response from Guest Relations Team on Oct 24, 2023
Dear Mrs. Suarez, We are glad to know you enjoyed your visit to El Palace Barcelona and to read your wonderful feedback. It is our pleasure to know that our team have reached the main goal, which is no other than the satisfaction of our guests ‘needs. We hope to welcome you back in the near future. Sincerely,

10/10 Excellent

Heidy

Liked: Cleanliness, staff & service, property conditions & facilities
Perfect
Stayed 4 nights in Sep 2023
Response from Guest Relations Team on Oct 22, 2023
Dear Mrs. Pereira, We are happy to know you enjoyed your stay with us at El Palace Barcelona and to read your wonderful feedback.We highly value your opinion as it is very rewarding to receive a positive impression from our guests especially regarding our staff and decor. Nothing makes us happier than knowing that we have achieved our main objective, which is none other than the satisfaction of our customers.Sincerely,

10/10 Excellent

Bruce

Stayed 8 nights in Oct 2023
Response from Guest Relations Team on Nov 10, 2023
Dear Mr. Hauck,Thank you very much for leaving us your rating. We are pleased to know that you enjoyed El Palace during your last visit.Looking forward to welcoming you again very soon.Sincerely,

10/10 Excellent

Amy

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Sep 2023
Response from Guest Relations Team on Nov 8, 2023
Dear Mrs. Amy,We would like to thank you very much for sharing your wonderful ratings and comments with us regarding your recent stay at El Palace.It is our pleasure to know that our team has reached the main goal, which is no other than the satisfaction of our guests' needs.We hope to welcome you back in the nearest future.Sincerely,

10/10 Excellent

Tiffany

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel was beautiful and the staff were exceptional but the bed was hard as a rock and very uncomfortable.
Stayed 2 nights in Oct 2023
Response from Guest Relations Team on Oct 16, 2023
Dear Mrs. Martin, We are happy to know you enjoyed your stay with us at El Palace Barcelona and to read your wonderful feedback.We highly value your opinion as it is very rewarding to receive a positive impression from our guests especially regarding our staff and decor. Nothing makes us happier than knowing that we have achieved our main objective, which is none other than the satisfaction of our customers.However, we are sorry to hear that the comfort of the beds did not meet your expectations. We want to assure you that we will take it into account to improve it.We are looking forward to hosting you again in the near future.Sincerely,

10/10 Excellent

Brian

Stayed 3 nights in Oct 2023
Response from Guest Relations Team on Nov 4, 2023
Dear Mr. Murphy,We would like to thank you for sharing your wonderful ratings regarding your recent stay with us. We are elated to read your positive feedback regarding our accomodations and hotel location. On the other hand, we are sorry to hear our breakfast was not up to par with what you had envisioned. Rest assured your comments have been taken into account to make amends. We hope to welcome you back at the nearest future. Sincerely,

10/10 Excellent

Uldis

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean and nice
Stayed 3 nights in Sep 2023
Response from Guest Relations Team on Oct 12, 2023
Dear Mr. Dzerkals,Thank you for taking your time to leave this wonderful message. We are pleased to read that you enjoyed the service offered at our Hotel El Palace.We hope to welcome you again very soon.Sincerely,

10/10 Excellent

desmond

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Unique hotel with lots of history. Awesome breakfast, great location, welcoming staff, overall a great experience
Stayed 3 nights in Oct 2023
Response from Guest Relations Team on Oct 7, 2023
Dear Mr. Desmond,We are happy to know you enjoyed your stay with us/your visit to El Palace Barcelona and to read your wonderful feedback. It is our pleasure to know that our team have reached the main goal, which is no other than the satisfaction of our guests ‘needs.We hope to welcome you back at the nearest future.Sincerely,

10/10 Excellent

Natalia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Love this hotel!
Amazing property, great location, wonderful staff. We had the premier double suite and it was super spacious with two bathrooms. It was perfect!
Stayed 3 nights in Sep 2023
Response from Guest Relations Team on Oct 5, 2023
Dear Mrs. Schvenke, We would like to thank you very much for sharing your wonderful ratings and comments with us regarding your recent stay at El Palace.We are elated to receive your positive feedback, since nothing makes us more joyful than knowing that we have achieved our main objective, which is no other than the satisfaction of our guests.Looking forward to the pleasure of personally meeting you during your next visit, We remain at your entire disposal.With kind regards,

10/10 Excellent

Nicholas, Abu Dhabi

Stayed 2 nights in Sep 2023
Response from Guest Relations Team on Oct 22, 2023
Dear Mr. Bahr, We are happy to know you enjoyed your stay with us at El Palace Barcelona and to read your wonderful feedback.We highly value your opinion as it is very rewarding to receive a positive impression from our guests especially regarding our staff and decor. Nothing makes us happier than knowing that we have achieved our main objective, which is none other than the satisfaction of our customers.

10/10 Excellent

victoria

Traveled with family and small children, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It’s nice, clean and convenient!
Stayed 3 nights in Sep 2023
Response from Guest Relations Team on Oct 2, 2023
Dear Victoria;We would like to thank you very much for sharing your wonderful ratings and comments with us regarding your recent stay with us. We are elated to receive your positive feedback since nothing makes us more joyful than knowing that we have achieved our main objective, which is no other than the satisfaction of our guests.Looking forward to meeting you in the near future.Sincerely,Guest Relations Team

10/10 Excellent

Sally

Stayed 3 nights in Sep 2023
Response from Guest Relations Team on Oct 16, 2023
Dear Mr. Legarreta, Thank you very much for taking the time to share your review.We will be happy to welcome you again if you return to El Palace in the near future.Sincerely,

10/10 Excellent

Sally

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Loved the place and personnel
Stayed 3 nights in Sep 2023
Response from Guest Relations Team on Sep 30, 2023
Dear Sally,We are happy to know you enjoyed your stay with us at El Palace Barcelona and to read your wonderful feedback.We highly value your opinion as it is very rewarding to receive a positive impression from our guests. Nothing makes us happier than knowing that we have achieved our main objective, which is none other than the satisfaction of our customers.We hope to welcome you back at the near future.

8/10 Good

Michelle

Traveled with partner
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
We have stayed here twice. The problem is the property is getting very run down. The staff is outstanding but unfortunately, the hotel property needs a major overhaul. Expedia was not very upfront on the condition of the property.
Stayed 3 nights in Sep 2023
Response from Guest Relations Team on Sep 21, 2023
Dear Michelle, We would like to thank you very much for sharing your ratings with us regarding your recent stay at El Palace.We are very sorry to read that your visit did not meet your expectations since we pride ourselves on delivering exceptional service to our guests.We would like to assure you that we look into your comments and we will do everything possible to improve.We remain at your entire disposal.

10/10 Excellent

Michelle

Traveled with partner
Liked: Cleanliness, staff & service, amenities
Very attentive staff. The room was continually tidied throughout the day.
Stayed 2 nights in Sep 2023
Response from Guest Relations Team on Sep 11, 2023
Dear Michelle, Thank you very much for taking the time to share your wonderful review. We will be happy to welcome you again if you return to our city in the near future. Sincerely,

10/10 Excellent

Alena

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very clean, very friendly place.
Stayed 2 nights in Sep 2023
Response from Guest Relations Team on Sep 11, 2023
Dear Alena, Thank you very much for taking the time to share your wonderful review. We will be happy to welcome you again if you return to our city in the near future. Sincerely,

10/10 Excellent

Anush

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great and safe location Very clean Professional staff
Stayed 6 nights in Sep 2023
Response from Guest Relations Team on Sep 9, 2023
Dear Mr. Anush,We would like to thank you very much for sharing your wonderful ratings and comments with us regarding your recent stay at El Palace through Expedia,Rest assured that we shall be encouraged by your testimony to continue working to offer our clients our best and most accurate service at all times. We continuously strive to meet our guests’ needs and expectations and we are very happy to hear that in your case we have reached our goal.Looking forward to the pleasure of personally meeting you during your next visit, I remain at your entire disposal.Sincerely,