The Good and the Not so Good
Posted Sep 26, 2016
We just returned home after 3 weeks in Spain. Our last stop was Barcelona, with 4 days at the Gallery Hotel.
The Good: - good location for walking in a very upscale area. Overall a nice 4* property. Our bedroom (superior) was very spacious with a nice view (4th floor). The most comfortable bed of our entire trip. We stayed at 7 different 4 + 5 star properties. Certainly the best selection of toiletries at any of the hotels with all the usual plus a cologne and a small roll on deodorant.
The not so good : - when we got off the elevator for the 4th floor, there was a bad smell from the carpet, like old urine. I told the front desk EVERY day, but nothing was done. SHAME ON THEM. On checkout, the clerk started to ask if we had anything from the mini bar (which was very well stocked with soda, juices, beer, wine, liquor, olives, candy) he stopped himself saying he didn’t need to ask because we were in a superior room and the mini bar was complimentary for us!! We were not told at check in nor does it say anything on their website. Needless to say, I was not pleased to be told that.