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Reviews of Gran Derby Suites Hotel, a Small Luxury Hotels of the World

4 out of 5

Reviews

8.8

Excellent

Rating 10 - Excellent. 237 out of 463 reviews" "
Rating 8 - Good. 176 out of 463 reviews" "
Rating 6 - Okay. 34 out of 463 reviews" "
Rating 4 - Poor. 11 out of 463 reviews" "
Rating 2 - Terrible. 5 out of 463 reviews" "

9.0/10

Cleanliness

9.2/10

Staff & service

8.8/10

Amenities

8.8/10

Property conditions & facilities

9.0/10

Eco-friendliness

Reviews

8/10 Good

Ruslan

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Apr 2024
Response from José Luis Fernández, General Manager on Apr 10, 2024
Dear Ruslan,Thank you for sharing your kind review.We are delighted that everything met your expectations during your stay with us and that you appreciated our high standards.We look forward to welcoming you again soon.Best wishes,José Luis Fernández, General Manager

10/10 Excellent

Kettia

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Jan 2024
Response from José Luis Fernández, Director general on Jan 31, 2024
Estimada Ketti,Muchas gracias por la reseña sobre su excelente estancia en nuestras instalaciones.Es con gran satisfacción que le agradecemos por su reseña en la cual destaca nuestro excelente servicio e instalaciones, ideales para un merecido descanso.Esperamos su próxima visita con ilusión. ¡Hasta pronto!José Luis Fernández, Director general

10/10 Excellent

David

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed for 3 nights. Personnel was great! All of them. They were really helpful and always willing to help and sorry I can not name them but I treat with a few members of their team and all of them were polite and helpful. Location I find was great. It was relatively close to main attractins of the city. Rooms were cleaned and quiet.
Stayed 3 nights in Jan 2024
Response from José Luis Fernández, General Manager on Jan 29, 2024
Dear David,Thank you for this kind review.We are thrilled to hear that our team members made a positive impression with their helpful and polite nature. Our location's proximity to the city's main attractions is indeed one of the aspects our guests appreciate the most, and we're glad you found it convenient. Your commendation on the cleanliness and tranquility of our rooms reaffirms our commitment to providing a serene environment for our guests to relax in.We all hope to welcome you back in the future.Best wishes,José Luis Fernández, General Manager

10/10 Excellent

Ivan

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great hotel!
Response from José Luis Fernández, General Manager on Feb 12, 2024
Dear Ivan,Thank you for sharing your experience with us.We are delighted to hear that we met your expectations; this positive feedback inspires us to continue upholding our high standards.We look forward to welcoming you back for another excellent stay. Warm regards,José Luis Fernández, General Manager

10/10 Excellent

Lisa

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff and facilities were very impressive. Even tried out the swimming pool in November. Disappointed with the road works that were happening right outside the hotel. We were not told about them and they were directly underneath our window. Work started at 7:45 am which woke us up.
Stayed 4 nights in Oct 2023
Response from José Luis Fernández, General Manager on Nov 4, 2023
Dear Lisa,Thank you for taking the time to review your stay with us.We are delighted to hear that you were impressed with our staff and facilities, and that you even enjoyed the swimming pool during your stay. Our hotel takes pride in providing a wide range of amenities, including the shared pool, for our guests to enjoy.We apologize for the inconvenience caused by the road works outside the hotel. We understand how important a peaceful environment is for our guests, and our hotel is known for its quiet location on an almost pedestrian street. Unfortunately, we were not aware of the road works schedule in advance, and we are sorry for the disturbance it caused during your stay. We appreciate your feedback and will take it into consideration for future improvements.We hope to welcome you back again.Best regards,

8/10 Good

Allyn

Liked: Cleanliness, staff & service, property conditions & facilities
The staff was helpful and considerate. The best perk was that our room was ready mid morning when we arrived! The bed was very uncomfortable and there is no restaurant/bar.
Stayed 3 nights in Oct 2023
Response from José Luis Fernández, General Manager on Nov 2, 2023
Dear Allyn,Thank you for sharing your feedback about your recent stay.We are delighted to hear that our staff was helpful and considerate, and that you appreciated the early check-in upon your arrival.We are sorry to hear that you found the bed uncomfortable. Our hotel offers various types of rooms with different bed options, and we would have been more than happy to assist you in finding a more suitable option for your comfort. We have two restaurants on-site where guests can enjoy market-fresh Catalan cuisine. Additionally, drinks are served in the pool area from 9 am to 5 pm.We hope to have the pleasure of welcoming you back. Best regards,

6/10 Okay

iraklis

Traveled with family
Liked: Cleanliness, property conditions & facilities, room comfort
Very Comfortable beds Spacious Clean Dark Rooms with no view
Stayed 4 nights in Oct 2023
Response from José Luis Fernández, General Manager on Oct 27, 2023
Dear Iraklis,Thank you for reviewing your recent stay.We are delighted to hear that you found our beds very comfortable and appreciated the spacious and clean rooms. Our team works hard to maintain a high standard of cleanliness and comfort for our guests.We understand that you were not satisfied with the view from your room. Our hotel offers a variety of room types with different views, including garden views. In the future, please feel free to request a room with a specific view, and we will do our best to accommodate your preferences. We apologize for any inconvenience this may have caused during your stay.We hope to have the opportunity to welcome you again.Best wishes,

10/10 Excellent

Neelima

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Oct 2023
Response from José Luis Fernández, General Manager on Oct 26, 2023
Dear Neelima,Thank you for sharing the review of your stay.We are pleased that we were able to meet your expectations.It would be a pleasure to welcome you back in the future. Kind regards,José Luis Fernández, General Manager

10/10 Excellent

Karen

Traveled with group, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great property. Friendly staff.
Stayed 1 night in Sep 2023
Response from José Luis Fernández, General Manager on Oct 3, 2023
Dear Karen,Thank you for taking the time to let us know your opinion of your recent stay.We are all thrilled that you enjoyed every aspect of your stay and that our team members added to this experience positively.We look forward to welcoming you back on a future visit.Kind regards,José Luis Fernández, General Manager

10/10 Excellent

Karen

Traveled with group, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The experience at the Grand Derby was phenomenal. The front desk staff went above and beyond for ensuring we had a comfortable stay.
Stayed 1 night in Sep 2023
Response from José Luis Fernández, General Manager on Oct 3, 2023
Dear Karen,Thank you very much for this kind review of your stay.We are thrilled to hear that our front desk staff went above and beyond to ensure your comfort during your stay. Our team is dedicated to providing exceptional service, and it is wonderful to know that their efforts made a positive impact on your visit. We take pride in our well-maintained hotel and the wide range of amenities we offer, including our contemporary art collection and comfortable rooms.Once again, thank you for your kind words and high ratings in all aspects of your stay. We truly appreciate your feedback and look forward to welcoming you back in the future.Kind regards,

10/10 Excellent

Dale

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Front desk outstanding.
Stayed 1 night in Sep 2023
Response from Manager on Sep 23, 2023
Dear Dale,Thank you very much for this kind review.It's great to know that our team's efforts in providing excellent service were recognized during your stay.We look forward to seeing you again soon.Best regards,

10/10 Excellent

Dale

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Sep 2023
Response from Manager on Sep 15, 2023
Dear Dale,Thank you for this kind review.We are pleased that we were able to meet your expectations.We hope to welcome you back in the future.Best wishes,

10/10 Excellent

Fernando

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very nice hotel
Great hotel close to Barcelona Sants train station
Stayed 5 nights in Aug 2023
Response from Manager on Sep 9, 2023
Dear Fernando,Thank you for your review.We are thrilled to hear that you found our hotel to be great and appreciated its proximity to Barcelona Sants train station. It's fantastic to know that you were satisfied with the cleanliness, condition, service, and comfort of our hotel.We look forward to seeing you again in the future.Best wishes,

10/10 Excellent

Jeanne Olivia, Saipan

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
The suite was perfect for our party of 3 and the staff was wonderful. There was construction in front of the hotel (hence the 4 stars for area around the property) but it was located in an area with plenty of restaurants, shops, etc. I thoroughly enjoyed the stay and hope to be able to stay at another Small Luxury Hotel.
Stayed 1 night in Aug 2023
Response from Manager on Sep 4, 2023
Dear Olivia,Thank you for taking the time to share your experience.We are delighted to hear that our suite was ideal and that our team provided a wonderful service. It's also great to know that you enjoyed our convenient location with plenty of restaurants, shops, and other attractions nearby. We apologize, however, for the construction in front of the hotel, but we appreciate your understanding and are glad it did not significantly impact your stay.We do hope to welcome you back in the future.Best wishes,

10/10 Excellent

zaid

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
amazing to say the least very clean, friendly staff and perfect location
Stayed 1 night in Aug 2023
Response from Manager on Aug 31, 2023
Dear Zaid,Please accept our sincere thanks for this kind review.We are thrilled to hear that you found our hotel to be very clean and appreciated our friendly team. Our team works hard to maintain a high standard of cleanliness and service, and your words are truly appreciated.It's also great to know that our perfect location added to the enjoyment of your stay.We look forward to seeing you on your next visit to our hotel. Best wishes,

10/10 Excellent

Manuel

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Aug 2023
Response from José Luis Fernández, General Manager on Aug 28, 2023
Dear Manuel,Thank you for taking the time to share your opinion with us.We are delighted to know that we met your expectations; this positive feedback inspires us to continue upholding our high standards.The whole team hope we have the pleasure of seeing you again on another occasion. Kind regards,José Luis Fernández, General Manager

6/10 Okay

Ali

Disliked: Property conditions & facilities
Stayed 5 nights in Aug 2023
Response from Manager on Aug 30, 2023
Dear Ali,Thanks for taking the time to provide feedback about your time at our hotel.We do carry out maintenance whenever necessary to keep our rooms up to date, however, we have noted your comment and will be considering it.It would be a pleasure to have you return in the future.Kind regards,

8/10 Good

Arnold

Liked: Cleanliness, staff & service
Stayed 5 nights in Aug 2023
Response from José Luis Fernández, General Manager on Aug 26, 2023
Dear Arnold,Thank you for such a positive review.We are pleased that everything met your expectations during your stay with us and that you appreciated our high standards.We look forward to welcoming you back for another memorable experience.Best wishes,José Luis Fernández, General Manager

10/10 Excellent

Michael

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Family stay
We stayed in a family suite after getting off a cruise and the 2 bedroom with 2 bathroom was spacious and clean! The layout was unique and the breakfast was delicious!
Stayed 2 nights in Aug 2023
Response from Manager on Aug 22, 2023
Dear Michael,Thank you very much for this positive review.We are delighted to hear that you found our family suite spacious, clean, and comfortable. Our unique layout and well-appointed rooms are designed to cater to the needs of our guests, and we're glad they met your expectations. It's also great to know that you enjoyed our delicious breakfast offerings.The whole team hope we have the pleasure of seeing you again on another occasion. Kind regards,

10/10 Excellent

Gayle

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Easy trip from airport to hotel. Staff friendly and welcoming. Fantastic room for family of 3. Spacious, clean with comfortable beds. Well served by public transport.
Stayed 3 nights in Aug 2023
Response from Manager on Aug 15, 2023
Dear Gayle,Thank you for your kind review of your recent stay at our hotel.A message of satisfaction from a recent guest is always a reward and incentive for our team to continue upholding the standards expected of us.We are delighted to know you feel you have found a home away from home in Barcelona.We look forward to welcoming you back for another memorable experience.Best wishes,

10/10 Excellent

Agustina

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Jul 2023
Response from Manager on Jul 25, 2023
Dear Agustina,Thank you for this great feedback about your recent stay.We are glad you had an enjoyable stay, our team members take great pleasure in going that extra mile for our guests to make sure they have a memorable experience with us.We look forward to seeing you again on your next stay.Best wishes,

10/10 Excellent

Alex

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Great stay in one of the duplex rooms with my two teens!
Stayed 3 nights in Jul 2023
Response from Manager on Jul 5, 2023
Dear Alex,Thank you for positively reviewing your time at our hotel.We are delighted to hear that our hotel met your expectations and that your stay with us was a comfortable one. This will encourage the team to continue upholding our high standards.The entire team look forward to welcoming you back for a future visit.Kind regards,

10/10 Excellent

Nikolay

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Great hotel. Nice and spacious room. Very friendly and helpful stuff. Highly recommend
Stayed 3 nights in Jun 2023
Response from Manager on Jul 2, 2023
Dear Nikolay,Thank you for this positive feedback.We are delighted to hear that you had a comfortable stay and appreciate your kind comments about our team who work hard to ensure that we deliver the best service and always meet your expectations.We hope to welcome you back soon.Best wishes,

10/10 Excellent

Melissa

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
We loved our stay here. We had a luxurious, beautiful room at a very reasonable price. Our room had a patio terrace attached that was as big as the hotel room. The bed was exceptionally comfortable. The shower was PHENOMENAL. I can't describe how relieving it is to sit under a huge, generous rainfall shower head after a full day of flying. The staff was friendly and helpful. It's not in the hustle and bustle of the city, but we loved that because it was so peaceful at night, and it was only a ~10 Euro taxi ride to wherever we wanted to go. Thank you for the wonderful memories, Gran Derby Suites!
Response from José Luis Fernández, General Manager on Jun 29, 2023
Dear Melissa,Thank you for taking the time to let us know your opinion of your recent stay.We are thrilled to hear that you enjoyed your stay with us and found our rooms to be luxurious and beautiful. Our aim is to provide a comfortable and relaxing environment for our guests, and it's wonderful to know that you appreciated the patio terrace attached to your room. We take pride in our comfortable beds and phenomenal showers, and we're glad that these features enhanced your stay. Our team strives to be friendly and helpful, and we're pleased that you found this to be the case. We're also glad that you appreciated our peaceful location and found it convenient for exploring the city.We look forward to welcoming you back on a future occasion. Best wishes,

10/10 Excellent

Joseph P

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 10 nights in Mar 2023
Response from Manager on Mar 20, 2023
Dear Joseph,Thank you for taking the time to review your stay.Your kind words about our team are much appreciated and encourage us to continue maintaining our high standards of service.We hope to welcome you back in the future.Best wishes,

10/10 Excellent

MohammadGhasem

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
good service for this price. extended my stay for two more nights there.
Stayed 3 nights in Jan 2023
Response from José Luis Fernández, General Manager on Jan 30, 2023
Dear Mohammad,Thank you so much for your positive feedback following your stay.We are delighted that everything met your expectations during your stay with us and that you appreciated our high standards.We hope to see you again soon. Best wishes,José Luis Fernández, General Manager

10/10 Excellent

Barkley

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
2023 trip
Hotel is fabulous with a straightforward 25-30 min walk to famous areas but plenty of restaurants within 10 min walk. Very nice rooms and staff were all nice to work with.
Stayed 4 nights in Dec 2022
Response from José Luis Fernández, General Manager on Jan 9, 2023
Hi there,Thanks for reviewing your visit.We are pleased that you enjoyed staying at our hotel and that our team were attentive to your needs.It is nice to know that you enjoyed a comfortable stay and were pleased with our decor, as well as the high standards we strive to uphold.We look forward to welcoming you back soon. Kind regards,José Luis Fernández, General Manager

10/10 Excellent

Mengmeng

Response from José Luis Fernández, General Manager on Mar 7, 2023
Dear Guest,Thank you for your kind review.We are pleased that we were able to meet your expectations.We all look forward to seeing you again in the future. Best regards,José Luis Fernández, General Manager

8/10 Good

John

Liked: Cleanliness, staff & service, room comfort
Stayed 6 nights in Nov 2022
Response from José Luis Fernández, General Manager on Nov 16, 2022
Dear John,Thanks for your rating of our hotel.We are glad that this was to your satisfaction.We would love to know how we could have improved your experience with us.We hope to welcome you back for a return visit. Best regards,José Luis Fernández, General Manager

10/10 Excellent

Matti

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Fresha and clean.
Very nice hotel. Calm, quiet and in a good neighbourhood. The rooms where very big by Barcelona standards. The bathroom very fresh and great towels and evevn a bath tub.
Stayed 3 nights in Oct 2022
Response from José Luis Fernández, General Manager on Oct 25, 2022
Dear Matti,Thank you for your kind review of your recent stay at our hotel.We are delighted to know that you had a peaceful night's rest and that the high standards we set ourselves met your expectations.It is also pleasing to hear that you were happy with the feeling of space in your room and appreciated your bathroom's amenities.It would be an absolute pleasure to welcome you again in the future. Best regards,José Luis Fernández, General Manager

8/10 Good

ADRIAN

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great apart from the Wifi!
We only stayed one night before flying home after visiting family a couple of hours outside of Barcelona! We were able to check-in early which was great! Room was lovely with a Jacuzzi bath! Comfortable beds! The only negative was the awful Wifi........It was so slow and continuously dropped out! This problem alone would probably stop me from booking here again!
Stayed 1 night in Oct 2022
Response from José Luis Fernández, General Manager on Oct 9, 2022
Dear Stefano,Thanks for sharing your point of view.It's great to know you enjoyed your stay with us and appreciated the comfort of your room. However, we apologise for any issues with the WiFi; please don't hesitate to inform us while on-site, as we would have been more than happy to have our technician look into this.We hope to welcome you back for an improved stay.Best wishes,José Luis Fernández, General Manager

10/10 Excellent

Johanne

Stayed 1 night in Oct 2022
Response from José Luis Fernández, General Manager on Oct 9, 2022
Dear Johanne,We would like to thank you for you rating so highly your recent stay.We are delighted you had a great stay.Thank you again.We look forward to welcoming you back. Best regards,José Luis Fernández, General Manager

10/10 Excellent

Rolando

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel was beautiful and cozy. It met all of our expectations. The staff was A and offer many suggestions for dining, transportation, and laundry recommendations and they were spot on. Will definitively stay again in the future.
Stayed 3 nights in Sep 2022
Response from José Luis Fernández, General Manager on Oct 5, 2022
Dear Rolando,Thank you for this kind review.We are delighted that you had such a memorable stay with us and appreciate your kind comments about our team who work hard to ensure that we deliver the best service and always meet your expectations.We look forward to seeing you again on another occasion.Best wishes,José Luis Fernández, General Manager

10/10 Excellent

David

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very helpful staff - good location and very nice room. Great breakfast.
Stayed 2 nights in Sep 2022
Response from José Luis Fernández, General Manager on Sep 27, 2022
Dear David,Thank you for this positive feedback.We aim to provide a memorable experience with our high standards and quality service and are delighted that we met your expectations.We will be sure to let our team members know how much of an impact they made on your experience.We are glad that our location was ideal for your needs and to know that we helped start your day off on the right foot with our tasty breakfast buffet.We look forward to seeing you again.Best regards,José Luis Fernández, General Manager

10/10 Excellent

Dianne

Traveled with group, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location to be staying. Was able to get onto the hop on hop off bus right around the corner. Cozy cafes all around. Amazing staff. Would definitely stay again.
Stayed 1 night in Sep 2022
Response from José Luis Fernández, General Manager on Sep 13, 2022
Dear Dianne,Thank you very much for your recommendation.We are delighted to hear that we met your expectations. Our team members always work hard to create a memorable experience for our guests, and feedback like this inspires us to keep up the good work.We are happy that you found our location to be so suited to your needs.We look forward to welcoming you back on a future visit.Kind regards,José Luis Fernández, General Manager

10/10 Excellent

Ivan

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great hotel!
Stayed 5 nights in Aug 2022
Response from José Luis Fernández, General Manager on Aug 16, 2022
Dear Ivan, Thank you for this positive feedback. We are delighted that you had such an enjoyable stay with us. We hope to welcome you back. Best wishes, José Luis Fernández, General Manager

6/10 Okay

Rubens Gennaro

Stayed 5 nights in Aug 2022
Response from José Luis Fernández, General Manager on Nov 15, 2022
Dear Rubens Gennaro,Thanks for your rating of our hotel.We are sorry that not everything was to your satisfaction.However, we would love to know what would have made your stay even better.We look forward to welcoming you back. Best regards,José Luis Fernández, General Manager

4/10 Poor

Natalia

Traveled with family and small children
Disliked: Amenities, property conditions & facilities
We can hear every time that any room near to us open the tap or flush the toilet for at least a couple of minutes with a really strong noise. If you can not rest properly in a 4 start hotel, the rest of things doesn't matter at all. And we were in a junior suite, no regular room so I can not imagine how would be in the others...
Stayed 1 night in Aug 2022
Response from José Luis Fernández, General Manager on Aug 11, 2022
Dear Natalia, Thank you for taking the time to share your feedback. We're sorry to hear that you were disturbed during your stay and wish that we'd known while you were here; we ask that you inform us of any concerns immediately so we make take the appropriate action. Your comfort is a top priority and we are always eager to assist. We certainly hope that we can welcome you back again. Best regards, José Luis Fernández, General Manager

10/10 Excellent

Nadia

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice
Nice little hotel. Very comfortable. Enjoyed our two night stay. Nice pool to enjoy after a long days walk.
Stayed 2 nights in Aug 2022
Response from José Luis Fernández, General Manager on Aug 10, 2022
Dear Nadia, Thank you for taking the time to review your stay. We are delighted that you had such a memorable stay with us and appreciate your kind comments about our team who work hard to ensure that we deliver the best service and always meet your expectations. We all look forward to welcoming you back in the future. Kind regards, José Luis Fernández, General Manager

8/10 Good

Sorin

Liked: Staff & service
Stayed 4 nights in Jul 2022
Response from José Luis Fernández, General Manager on Aug 8, 2022
Dear Sorin, We would like to thank you for sending us your rating. We are glad that this was to your satisfaction. A private message with further details would be gratefully received. We look forward to welcoming you back. Best regards, José Luis Fernández, General Manager

10/10 Excellent

Per Erik

Stayed 1 night in Jul 2022
Response from José Luis Fernández, General Manager on Jul 14, 2022
Dear Per Erik, Thanks for this great rating! We're happy to hear we hit the mark for you. Thank you again. Best regards, José Luis Fernández, General Manager

10/10 Excellent

Bonita

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The room was quite big, was cleaned once in the 3 nights. (I think they may have left it too late the second time it should have been cleaned) But good service, big rooms, would recommend
Stayed 3 nights in Jun 2022
Response from José Luis Fernández, General Manager on Jul 4, 2022
Dear Bonita, Thank you for taking the time to share your feedback. It is always a pleasure to receive positive feedback from our guests and we are glad that you appreciated the comfort of your room. Rest assured that we have passed on your comment to our housekeeping department however, we urge our guests to make us aware of any issues while on-site so that we may take immediate action. We look forward to welcoming you back in the future. Best wishes, José Luis Fernández, General Manager

4/10 Poor

Robert

Liked: Cleanliness
Disliked: Room comfort
Problem with sounds
I got a room where the plumbing and water pipes were so loud they woke me up in the morning and kept me up since 7am
Stayed 1 night in Jun 2022
Response from José Luis Fernández, General Manager on Jul 2, 2022
Dear Robert, Thank you for taking the time to share your feedback. Please accept our apologies for the inconvenience that you experienced during your stay.; we regret you did not make us aware of any issues while on-site so that we might have had this checked. We have informed our maintenance who will be looking into this. We hope that you will allow us the opportunity of providing you with an improved stay in future. Best wishes, José Luis Fernández, General Manager

10/10 Excellent

Maud

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A really nice and well located hotel.
Stayed 3 nights in Jun 2022
Response from José Luis Fernández, General Manager on Jun 13, 2022
Dear Maud, Thanks for reviewing your recent stay. We aim to provide a memorable experience with our high standards and quality service and are delighted that we met your expectations. We will be sure to let our team members know how much of an impact they made on your experience. We look forward to welcoming you back. Kind regards, José Luis Fernández, General Manager

10/10 Excellent

Jamie

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great stay and good service
Great stay. Staff was friendly and helpful.
Stayed 1 night in May 2022
Response from José Luis Fernández, General Manager on Jun 10, 2022
Dear Jamie, Thank you for taking the time to review your stay. Our dedicated team always aims to give the best experience to all our guests and it is rewarding for us that you appreciated the high standards we set ourselves. We would be glad to have you return for another memorable stay. Best wishes, José Luis Fernández, General Manager

8/10 Good

Robert

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jun 2022
Response from José Luis Fernández, General Manager on Jun 7, 2022
Dear Robert, Thank you for taking the time to rate your stay with us. We are glad that this was to your satisfaction. However, we would love to know what would have made your stay a perfect one. We look forward to welcoming you back. Best regards, José Luis Fernández, General Manager

10/10 Excellent

Jen

Stayed 2 nights in May 2022
Response from José Luis Fernández, General Manager on Jun 7, 2022
Dear Jen, Many thanks for this high rating. We are glad we were able to meet all your requirements We look forward to welcoming you again. Best regards, José Luis Fernández, General Manager

10/10 Excellent

Larry

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in May 2022
Response from José Luis Fernández, General Manager on Jun 7, 2022
Dear Larry, Thanks for taking the time to send us a great rating. We are glad we were able to meet all your requirements Again, thank you very much. Best regards, José Luis Fernández, General Manager

10/10 Excellent

Adrienne Palmieri

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The most beautiful and relaxing scent welcomes you to the lobby and room putting you at ease quickly that this is a well cared for place. Everyone at the front desk is very helpful and warm.
Stayed 3 nights in May 2022
Response from José Luis Fernández, General Manager on Jun 11, 2022
Dear Adrienne, Thank you very much for this kind review of your stay. Our dedicated team always aims to give the best experience to all our guests and it is rewarding for us that you appreciated the high standards we set ourselves. We can't wait to see you on your next visit! Kind regards, José Luis Fernández, General Manager

10/10 Excellent

Juan C

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 7 nights in May 2022
Response from José Luis Fernández, General Manager on May 25, 2022
Dear Juan, Thanks for taking the time to send us a great rating. We are very pleased you had a perfect stay. Again, thank you very much. We look forward to the pleasure of seeing you again in the future. Kind regards, José Luis Fernández, General Manager