Ratings based on 981 Verified Reviews

4.3 out of 5
94% of guests recommend
4.4 Room cleanliness
4.4 Service & staff
4.2 Room comfort
4.3 Hotel condition
Expedia Verified Reviews
4 out of 5
Recommended
for Everyone
by A verified traveler

lovely helpful staff, nothing was too much trouble

Posted May 15, 2017
Cons: more lay flat sun beds by the pool, I am disabled and needed to lay flat, but only 4 beds were available, and often these were taken.
loved the welcome champagne, the lovely sweets on the reception. The pool and pool bar was lovely with great service for drinks and snacks. Advice from reception on where to go, and help with booking trips/shows was invaluable. A short stay but made very special by the staff and facilities.
Comment from Hotel Management
May 16, 2017 by David Torres., Hotel Management
Dear Guest, Thank you very much for your comment about the hotel, it is a pleasure to hear your kindly words. It would be a pleasure to welcome you back, Yours sincerely,
5 out of 5
Recommended
for Everyone
by A verified traveler

Very good location and friendly staff so helpful

Posted Apr 19, 2017
Great location excellent freindly and helpful staff
Comment from Hotel Management
Apr 20, 2017 by David Torres., Hotel Management
Dear Guest, Thank you very much for your comment about the hotel, it is a pleasure to hear your kindly words. It would be a pleasure to welcome you back, Yours sincerely,
4 out of 5
Recommended
for Everyone
by A verified traveler

Great hotel

Posted Mar 7, 2017
Hotel staff were so friendly and helpful, they couldn't do enough for you. It is in a great location and very clean.
Comment from Hotel Management
Mar 8, 2017 by David Torres., Hotel Management
Dear Guest, Thank you very much for your comment about the hotel, it is a pleasure to hear your kindly words. It would be a pleasure to welcome you back, Yours sincerely,
3 out of 5
by A verified traveler from ny, ny

Hotel needs maintenance

Posted Feb 24, 2017
Extremely small triple room, beds left no room to move around the room. Dust and dirt under the beds, hidden by bed skirts. Called management about it, two supervisors came, looked embarassed, said thank you and left. No apology, no discount, no complimentary anything... Nothing special about our experience here. Staff at receptiom desk very friendly and pleasant. Find a better place to stay!!!
Comment from Hotel Management
Feb 26, 2017 by David Torres., Hotel Management
Dear Charlotte , Thank you very much for your comment about the hotel, I would like to let you know that we followed up on your comments, to make sure these inconveniences do not happen again. It would be a pleasure to welcome you back to our hotel for you to notice the improvements. Sincerely,
5 out of 5
Recommended
for Everyone
by A verified traveler from Miami Beach

Very nice hotel. Great amenities and location

Posted Feb 23, 2017
Perfect location, very central with easy access to any public transportation and close to attraction. Front Desk Staff is very helpful.
Comment from Hotel Management
Feb 25, 2017 by David Torres., Hotel Management
Dear Stephan , We really appreciate your great review about our hotel. We are really glad you enjoyed your stay in Barcelona and we hope to see you very soon. Kind regards from all the team, Sincerely,
5 out of 5
by A verified traveler

This traveler left a rating score only Posted Feb 14, 2017 on Hotels
3 out of 5
by A verified traveler

This traveler left a rating score only Posted Jan 19, 2017 on Hotels
3 out of 5
by A verified traveler

Central

Posted Jan 10, 2017
Hotel was ok but rooms need maintenance Gym was poor Hotel staff was ok
Comment from Hotel Management
Jan 11, 2017 by David Torres., Hotel Management
Dear Guest, It is a pleasure to hear your comments about the hotel, Every opinion helps us to provide better service for our guest. Once again thank you very much, Sincerely,
5 out of 5
by A verified traveler

This traveler left a rating score only Posted Dec 29, 2016 on Hotels
4 out of 5
Recommended
for Everyone
by A verified traveler from Wales (UK)

Nice hotel excellent location

Posted Nov 21, 2016
Small room at back, Hotel was in a great location, close to la rambles and bus stop right outside. Slow service at the bar and nothing happening on top terrace (this might be seasonal) also disappointed when member of reception wouldn't phone for my pick up times going home, however tried again later with another member of staff who did phone for me and was very helpful, also a big shout out to the lad in reception who was very helpful. Small maintenance problem in room (blocked sink and bad smell) but they sorted it in no time. Watch out for pick pocketers who took a shine on my partners gold chain, picked on the wrong two women tho!! Recommend the camp nau, hop on hop off red bus and the magical fountains show Would I go again....no, not for us and found everything very expensive however now ticked off our list
Comment from Hotel Management
Nov 21, 2016 by David Torres., Hotel Management
Dear Gemma , Thank you for commenting about your stay at H10 Casanova. We appreciate your suggestions in order to improve our service. Thank you again and I hope to welcome you again,