Fantastic hotel with superb facilities
Posted Nov 3, 2016
We are struggling to find fault with this hotel. On arrival we were made to feel very welcome by the staff, and appreciated the glass of chilled champagne whilst we checked in. The front desk staff were very efficient and knowledgeable, and Johanna in particular was extremely personable and helpful. We enjoyed the breakfast, which had a good selection of food served buffet style, with the option of ordering freshly cooked food from the kitchen. My husband dressed inappropriately on the first day and thought it was chilly, but I disagreed. We were lucky enough to have gorgeous weather and so sat outside on a couple of mornings, which was fabulous. It was my birthday during the stay and the staff brought me a small beautiful cake with chocolate inscribed personal lettering, and then later on a bottle of Cava arrived together with handmade chocolates and strawberries dipped in white chocolate as a surprise. The hotel is part of an American chain, and boy don't they know how to deliver good service (Americanism intentional)! What was also refreshing was that unlike many 5* hotels I have stayed in, the staff didn't expect tips continually which made us more relaxed and less anxious about asking for assistance. We will be returning.