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Some staff member were not good. Not helpful. Very first day found small glass pieces in the room because bathroom glass door was broken halfway hanging. Glass pc went on my daughter's feet we showed them. They didnt feel to be bothered and was told that they will clean it. Again we came back late night and glass pcs were there at 11pm and they said we can chage your room now. We said its too late will put towels on the floor. Then they had a a big group checked in almost 100 people and 20 to 30 kids. Kids were running around in the lobby and every floor playing hide n seek.make loud noices at midnight. We called 3 times that can you please tell them to stop and even kids were knocking the doors and run away at midnight. Staff said we cannot do anything because big group checked in. Had no choice to leave the hotel that late. Next morning we had a flight to catch.. very bad experience. Even tjey said if you park here will charge you. I said give me few minutes to unload the bags.
Suleman
Stayed 2 nights in Mar 2024
Response from Front Office Team on Apr 3, 2024
Dear Suleman,Despite this last experience with us has not been to his liking, we hope that we will have the opportunity to receive you again in SB BCN Events Hotel on your next visit to Castelldefels. Best regards,
This is a beautiful hotel. With modern decor and cozy yet comfortable rooms. I loved the memory foam pillows. The breakfast blew me away with the wide selection they had. Friendly staff that made you feel welcomed. Loved this place and would come back in the future.
Zoe
Stayed 2 nights in Mar 2024
Response from Front Office Team on Mar 12, 2024
Dear Zoe,Thank for writing a very positive comments about our hotel, we are excited to know that you had a memorable experience with us. We look forward to welcoming you again at Hotel SB BCN Events on your next visit to Castelldefels.Best regards,
Unfortunately, the connectivity with WiFi was bad - at least in the bedrooms. Otherwise, the rest was good - including the fact that there was a shuttle to attend the event - MWC Barcelona 2024
Philippe
Stayed 5 nights in Feb 2024
Response from Front Office Team on Mar 5, 2024
Dear Philippe,Thanks for leaving your comment about our hotel; your opinion helps us to improve every day.We look forward to welcoming you again at Hotel SB BCN Events on your next visit to Castelldefels.Best regards,
10/10 Excellent
Marc
Feb 28, 2024
Marc
Stayed 1 night in Feb 2024
Response from Front Office Team on Mar 22, 2024
Estimado Marc,Muchas gracias por su puntuación, nos alegra saber que ha pasado una agradable estancia con nosotros.Esperamos verlo de nuevo pronto.Atentamente,
Dear Bradley,Thank for writing a very positive comments about our hotel, we are excited to know that you had a memorable experience with us. We love to receive soon in our hotel.Best regards,
Staff was great, easy communication everyone was able to speak English well. Restaurant had great food!
Micauly
Response from Front Office Team on Feb 26, 2024
Dear Micauly,Thank for writing a very positive comments about our hotel, we are excited to know that you had a memorable experience with us. We look forward to welcoming you again at Hotel SB BCN Events on your next visit to Castelldefels.Best regards,
Dear Guest,Thank for writing a very positive comments about our hotel, we are excited to know that you had a memorable experience with us. We look forward to welcoming you again at Hotel SB BCN Events on your next visit to Castelldefels.Best regards,
2/10 Terrible
HASEEB
Jan 27, 2024
HASEEB
Stayed 5 nights in Dec 2023
Response from Front Office Team on Feb 12, 2024
Dear Haseeb,Thank you for writing your experience at our hotel, these comments help us to improve every day. Despite this last experience with us has not been to his liking, we hope that we will have the opportunity to receive you again in SB BCN Events Hotel on your next visit to Castelldefels. Best regards,
Dear Maryelys,Thank you for your score, we are pleased that you enjoyed our hotel.We hope to welcome you again in Hotel SB BCN Events in your next visit to Castelldefels.Best regards,
8/10 Good
Roy
Jan 10, 2024
Roy
Stayed 7 nights in Dec 2023
Response from Front Office Team on Jan 26, 2024
Dear Roy,Thank you for your score, we are pleased that you enjoyed our hotel.We hope to welcome you again in Hotel SB BCN Events in your next visit to Castelldefels.Best regards,
8/10 Good
RaShonda
Dec 25, 2023
RaShonda
Stayed 4 nights in Dec 2023
Response from Front Office Team on Jan 26, 2024
Dear RaShonda,Thank you for your score, we are pleased that you enjoyed our hotel.We hope to welcome you again in Hotel SB BCN Events in your next visit to Castelldefels.Best regards,
Friendly front desk staff and clean rooms. Late check in available!
Brandi
Stayed 1 night in Nov 2023
Response from Front Office Team on Nov 28, 2023
Dear Brandi,Thank for writing a very positive comments about our hotel, we are excited to know that you had a memorable experience with us. We look forward to welcoming you again at Hotel SB BCN Events on your next visit to Castelldefels.Best regards,
We spent 3nights it was really nice. But the problem was in the morning when we went for our breakfast. We did not know it was a buffet. The staff did not tell us so we went in sitting down waiting to be served food but no one was coming to us until everyone in the restaurant left we were like we haven’t eaten but the staff were looking at us like what’s wrong with these people. Until one of the staff came from the other side and asked what happened and we explained to he apologised to us and say it was a misunderstanding. But the next day we were okay. Everyone was happy. Apart from that little mistake it was okay.
Bode
Stayed 3 nights in Oct 2023
Response from Front Office Team on Nov 28, 2023
Dear Bode,Thank you for writing your experience at our hotel, these comments help us to improve every day. Greatly regret that our staff has not met the expectations since our goal is to provide good service to our customers, we feel deeply that this time our service was not up to your expectations.Please accept our sincere apologies for the inconvenience caused.We love to receive you again and show that the occurrence of your last stay with us are isolated cases.Best regards,
The room looked a bit better on the photos. We were probably located in an older part of the hotel. Some malfunctions here and there but no big deal. WiFi in the room was kinda slow and kept disconnecting. Once you got out of the room it was okay. AC worked well. Great location, very close to stores like Lidl and the Castelldefells beach is so close you can just take a walk. Bus stop very nearby, train station requires a walk but still very close.
Dawid
Response from Front Office Team on Nov 28, 2023
Dear Dawid,Thank for writing a very positive comments about our hotel, we are excited to know that you had a memorable experience with us. We look forward to welcoming you again at Hotel SB BCN Events on your next visit to Castelldefels.Best regards,
The breakfast buffet was outstanding and the employees service excellent. I can recommend this hotel.
William
Stayed 2 nights in Oct 2023
Response from Front Office Team on Nov 28, 2023
Dear William,Thank for writing a very positive comments about our hotel, we are excited to know that you had a memorable experience with us. We look forward to welcoming you again at Hotel SB BCN Events on your next visit to Castelldefels.Best regards,
6/10 Okay
Doris
Traveled with partner
Nov 1, 2023
The property was selected because of "close proximity" to BCN. It was a 30 euro taxi ride unless you want to take a couple of buses that took about an hour to get there. The check in process was a long wait - over half hour in line. The hotel did not have our booking and I had to get the Expedia ref # and the clerk called to see if we had a reservation. This was upsetting because the hotel was fully booked. The hotel said that Expedia was not forwarding the reservations. I didn't receive a follow up from Expedia about the reservation, which makes me nervous to use Expedia. When we finally got to the room, the AC/heat wasn't working and finally it was fixed. The hotel advertises free wifi throughout the hotel but we were unable to get a strong signal. My partner checked and it was 3 mb, which is pathetic. There was one clerk who was helpful. The others were not. When we had trouble with the heating, the female at reception asked "What is heating?" Really???
Food in the hotel was good and the bed was comfortable. Room and bathroom were spacious. Cleaning was done. Steam room and sauna were okay. The steam room felt dirty. Sauna was good but either were very hot. Didn't use the pool - unheated outdoor. I'll go to back to Sitges next time. It's easier and a prettier area.
Doris
Stayed 2 nights in Oct 2023
Response from Front Office Team on Nov 1, 2023
Dear Doris,Thanks for taking time to write a review about our hotel. We appreciate that you also share your negative experiences as it is these comments which help us to correct our mistakes and allow us to keep improving every day. We feel deeply that this time our service was not up to your expectations.Please accept our sincere apologies for the inconvenience caused.Despite this last experience with us has not been to his liking, we hope that we will have the opportunity to receive you again in SB BCN Events Hotel on your next visit to Castelldefels. Best regards,
It was a day night after closest to the airport for us. We spent the week in the heart of Barcelona and wanted something away from the city and about a 12 min taxi ride to the airport. Service was okay. Not the friendliest, most welcoming that I’ve experienced but it did what it had to.
Obed
Stayed 2 nights in Oct 2023
Response from Front Office Team on Oct 25, 2023
Dear Obed,Thanks for leaving your comment about our hotel; your opinion helps us to improve every day.We hope to welcome you again in Hotel SB BCN Events in your next visit to Castelldefels.Best regards,
Dear Alexander,Thank for your score, we are excited to know that you had a memorable experience with us. We hope to welcome you again in Hotel SB BCN Events in your next visit to Castelldefels.Best regards,
6/10 Okay
Fernando
Oct 18, 2023
Fernando
Stayed 7 nights in Oct 2023
Response from Front Office Team on Oct 25, 2023
Estimado Sr. Fernando,Muchas gracias por su puntuación.Esperamos volver a recibirle pronto en nuestro Hotel SB Bcn Events.Atentamente,
We wanted a hotel close to airport for an overnight stay. the property has a major shopping center within 300 meters that has several restaurants on the first level.
Peter
Stayed 1 night in Oct 2023
Response from Front Office Team on Oct 18, 2023
Dear Peter,Thank for writing a very positive comments about our hotel, we are excited to know that you had a memorable experience with us. We hope to welcome you again in Hotel SB BCN Events in your next visit to Castelldefels.Best regards,
Dear Lozenda,Thank you for writing your wonderful review, we are pleased that you enjoyed our hotel. We hope to welcome you again in Hotel SB BCN Events in your next visit to Castelldefels.Best regads,
Great location by the airport. Front desk secured taxi to the airport at 4:00 am. Nicely designed rooms with separation between quad beds. Very nice blackout curtains. Very clean. Great free amenities (toothbrush, shaving kit). Nice pool. Terrific location close to the beach.
Verified traveler
Stayed 1 night in Sep 2023
Response from Front Office Team on Oct 12, 2023
Dear Guest,Thank you for your score. We are pleased that you enjoyed our hotel. We hope to welcome you again in Hotel SB BCN Events in your next visit to Castelldefels.Best regards,
Nice little 4 stars hotel, no complains except for the staff at the reception who could be a little more courteous
Kiu
Stayed 3 nights in Oct 2023
Response from Front Office Team on Oct 18, 2023
Dear Kiu,Thank you for writing your experience at our hotel, these comments help us to improve every day. We love to receive you again and show that the occurrence of your last stay with us are isolated cases.Best regards,
Estimado Sr. Shawn,Muchas gracias por su puntuación. Nos complace saber que le ha gustado nuestro hotel.Esperamos volverles a recibir en el Hotel SB BCN Events en su próxima visita a Castelldefels.Atentamente,
Very modern hotel, spotlessly clean, big rooms, fantastic shower, lovely swimming pool.
BUT unforgiveable in this day and age to have poor Wi-Fi, roaming data is so expensive yet I had to use it as the Wi-Fi was so poor....I'm so glad I wasn't working and having to use data for that.
M
Stayed 1 night in Sep 2023
Response from Front Office Team on Oct 12, 2023
Dear M,Thank you for writing your wonderful review, we are pleased that you enjoyed our hotel. We hope to welcome you again in Hotel SB BCN Events in your next visit to Castelldefels.Best regards,
The hotel is quite nice, it has a few good amenities such as gym, sauna, 2 pools, playground and baby play room. We were initially placed in a room above the terrace and it was so noisy in the evening that we couldn’t sleep at all.
It’s a shame they change for the parking when there is lots of free parking on the nearby streets.
Silvia
Stayed 5 nights in Sep 2023
Response from Front Office Team on Oct 12, 2023
Dear Silvia,We appreciate the time spent to write your review of our hotel, I am sure that your opinion will be useful for other travelers who are planning to visit Castelldefels. We love to receive soon in our hotel.Best regards,
6/10 Okay
Emmanuel Jesus De Guzman
Traveled with family
Sep 28, 2023
Liked: Cleanliness, staff & service, amenities
Pleasant place to stay. The area felt safe and was conveniently close to a few supermarkets and fast food restaurants in less than 5 minutes by walking. However issues with the card access each day was inconvenient. Issues regarding the sink blocked as well as broken soap dispenser. Also there were notable wear on the headboards of the beds as well as around all the faux leather furniture. Staff were helpful to requests when asked for assistance and issues resolved quickly but it was unexpected for a 4 star hotel.
Emmanuel Jesus De Guzman
Stayed 3 nights in Sep 2023
Response from Front Office Team on Sep 29, 2023
Dear Emmanuel,Thanks for leaving your comment about our hotel; your opinion helps us to improve every day.We hope to welcome you again in Hotel SB BCN Events in your next visit to Castelldefels.Best egards,
Estimado Jared,Agradecerle su comentario tan positivo sobre nuestro hotel, nos alegra enormemente saber que ha tenido una experiencia memorable con nosotros.Esperamos volverles a recibir en el Hotel SB BCN Events en su próxima visita a Castelldefels.Atentamente,
Estimado Elaiza,Agradecerle su comentario tan positivo sobre nuestro hotel, nos alegra enormemente saber que ha tenido una experiencia memorable con nosotros.Esperamos volverles a recibir en el Hotel SB BCN Events en su próxima visita a Castelldefels.Atentamente,
Estimado Fatou,Agradecerle su comentario tan positivo sobre nuestro hotel, nos alegra enormemente saber que ha tenido una experiencia memorable con nosotros.Esperamos volverles a recibir en el Hotel SB BCN Events en su próxima visita a Castelldefels.Atentamente,
We've been in this property four times in the 3 years, and we'll be back soon.
The location is great, close to everything. the staff, the food and the room are very good.
ernesto
Stayed 12 nights in Aug 2023
Response from Front Office Team on Sep 29, 2023
Dear Ernesto,Thank you for writing your wonderful review, we are pleased that you enjoyed our hotel. We hope to welcome you again in Hotel SB BCN Events in your next visit to Castelldefels.Best regards,
This hotel is little away from Barcelona city Centre, Double bed was comfortable, Sofa bed was not good .It has private bathroom,lift and A/C.Room was clean.Good customer service.There was small fridge in the room . It would be useful if they keep microwave in the room. Breakfast was good but not worth for the amount we pay. Overall 4 star standard.
Verified traveler
Stayed 4 nights in Aug 2023
Response from Front Office Team on Aug 25, 2023
Dear Guest,We appreciate the time spent to write your review of our hotel, I am sure that your opinion will be useful for other travelers who are planning to visit Castelldefels. We love to receive soon in our hotel.Best regards,
Very nice outdoor pool area. Staff courteous. 2km from beach. Carpet needs replacement in some areas. Otherwise super clean, nice amenities in room. No AC, which is normal but will surprise Americans.
Duane
Stayed 1 night in Jul 2023
Response from Front Office Team on Aug 2, 2023
Dear Duane,Thank you for writing your wonderful review, we are pleased that you enjoyed our hotel. We hope to welcome you again in Hotel SB BCN Events in your next visit to Castelldefels.Best regards,
Estimado David,Muchas gracias por su puntuación.Esperamos volver a recibirle de nuevo en nuestro hotel.Atentamente,
2/10 Terrible
Farzad
Traveled with family
Jul 19, 2023
Disliked: Cleanliness, staff & service
Not a good choice. Unfriendly staff. Tiny rooms with absolutely no space. In the middle of no where. Nothing around. Slow wifi… and plenty more
Farzad
Stayed 1 night in Jul 2023
Response from Front Office Team on Aug 2, 2023
Dear Farzad,Thanks for taking time to write a review about our hotel. We appreciate that you also share your negative experiences as it is these comments which help us to correct our mistakes and allow us to keep improving every day. Despite this last experience with us has not been to his liking, we hope that we will have the opportunity to receive you again in SB BCN Events Hotel on your next visit to Castelldefels. Best regards,
4/10 Poor
Andrea
Jul 16, 2023
Andrea
Stayed 7 nights in Jul 2023
Response from Front Office Team on Aug 2, 2023
Dear Andrea,Thank you for your score.We hope to welcome you again in Hotel SB BCN Events in your next visit to Castelldefels.Best regards,
Dear Albert,We appreciate the time spent to write your review of our hotel, I am sure that your opinion will be useful for other travelers who are planning to visit Castelldefels. We love to receive soon in our hotel.Best regards,
Excellent hotel!! Just keep in mind, you are far from the city center. We only stayed one night, and it was close to the airport.
Carla
Stayed 1 night in Jul 2023
Response from Front Office Team on Aug 2, 2023
Dear Carla,We appreciate the time spent to write your review of our hotel, I am sure that your opinion will be useful for other travelers who are planning to visit Castelldefels. We love to receive soon in our hotel.Best regards,
A very competitively priced, modern, and comfortable place to stay for one night before heading to the cruise port. Highly recommnded.
Verified traveler
Stayed 1 night in Jun 2023
Response from f on Jul 3, 2023
Dear Guest,Thank you for writing your wonderful review, we are pleased that you enjoyed our hotel. We hope to welcome you again in Hotel SB BCN Events in your next visit to Castelldefels.Best regards,
Dear Maria Magdalena,Thank you for writing your wonderful review, we are pleased that you enjoyed our hotel. We love to receive soon in our hotel.Best regards,
Dear Orlando,Thank for writing a very positive comments about our hotel, we are excited to know that you had a memorable experience with us. We hope to welcome you again in Hotel SB BCN Events in your next visit to Castelldefels.Best regards,
10/10 Excellent
Lisa
Traveled with family
Jun 26, 2023
Liked: Cleanliness
Loves it!
Lisa
Stayed 1 night in Jun 2023
Response from Front Office Team on Jul 5, 2023
Dear Lisa,Thank you for writing your wonderful review, we are pleased that you enjoyed our hotel. We hope to welcome you again in Hotel SB BCN Events in your next visit to Castelldefels.Best regards,
Estimado Victor,Muchas gracias por su puntuación, nos complace saber que le ha gustado nuestro hotel.Esperamos volverles a recibir en el Hotel SB BCN Events en su próxima visita a Castelldefels.Atentamente,