Ratings based on 4 Verified Reviews

They paid and stayed. We double-checked.
3.2 out of 5
3.5 Room cleanliness
3.0 Service & staff
2.8 Room comfort
3.5 Hotel condition
Expedia Verified Reviews
They paid and stayed. We double-checked.
2 out of 5
by JaneyP from Scotland

Disappointing first impression of Barcelona

Posted Nov 11, 2012
Pros: Good internet access and air conditioning
Cons: The hard beds and unfriendly staff.
Location: Close to La Rambla and Rita Blue (Tex Mex/Tapas) Restaurant and Cocktail Bar where the staff were much more welcoming and friendly.
We chose this Hotel as it was close to La Rambla but found it to be quite disappointing and not good value for money. Receptionist was unsmiling on our arrival and didn't have a record of our booking for the first night and was for the most part unhelpful but found a room quickly enough when I mentioned finding another Hotel. The room was reasonably clean apart from the walls which were thick with dust and the tiles in the shower had black mould in places. The beds however were brick hard and a request for extra pillows resulted in our being given only one. The staff at breakfast were surly and unsmiling - one in particular made it clear that anything was too much trouble and effort. The Hotel did have reasonably good internet access and air conditioning but lacked instructions on how to use it or any kind of information on anything so we didn't know if there was room service or what number to call reception/housekeeping/outside line etc. There was no tea/coffee making facilities and no fridge in the room either. There was a nice little cafe and a good Restaurant nearby but the square in which the Hotel was situated also had a number of homeless people nearby.
2 out of 5
by JaneyP from Scotland

Disappointing first impression of Barcelona

Posted Oct 14, 2012
Pros: Air conditioning and showers worked well
Cons: Beds were almost brick hard so sleep was difficult. Unfriendliness of some of the staff.
Location: Location to La Rambla and Rita Blue (Tex-Mex restaurant) next door was handy but homeless people camped outside nearby church was not so good.
Greeted by an unsmiling receptionist who had no record of our booking. After showing Hotel confirmation, asking if a manager was available and finally threatening to find another Hotel a room was found (and our booking for the following 4 nights). Good: Air conditioning worked well (no instructions available though). Free Wireless Internet access - reasonably fast (found aircon guide online). Close to La Ramblas Basic rooms lacked tea/coffee making facilities/fridge/any information but the floors and furnishings seemed clean enough (on closer inspection the wall above the head board was found to be thick with dust). The beds themselves were probably the hardest we've ever encountered or tried to sleep on anywhere and a request for extra pillows to add a layer of cushioning unbelievably resulted in our being given only one extra plus an apology that no more were available! In the bathroom the showers worked well enough and could be made as powerful as you wanted plus the water hot (or cold) enough depending on preference but the grouting around the tiles was black with mould in places. The breakfast was basic self service continental plus some scrambled egg and small hotdogs which presumably constituted an attempt at a cooked breakfast although this never varied. The staff who cleared tables/replenished stocks were (with one exception) unsmiling, unfriendly and one appeared to resent requests of any kind. We will not go back there or recommend it to anyone.
4 out of 5
Recommended
for Couples
by Mike from Melbourne VIC, Australia

Good location

Posted Jun 16, 2012
Good, clean and well located hotel. Just far enough away from La Rambla so not noisy, but still only a short stroll away.
5 out of 5
Recommended
by A verified traveler from Edmonton, AB, Canada

A gem in Las Ramblas -- I'd go back!

Posted Jan 12, 2006
Although there are lots of flashy (and expensive) hotels in this area, I was very happy at Sant Agustin. My room was of average size (by European standards) and very clean. Although the hotel building is quite old, the bathroom was very modern. The furniture in my room was of quaint antique Spanish style. The double bed was very comfy. This hotel is one block off Las Ramblas about three blocks up from the statue of Christopher Columbus, making it very convenient to everything (restaurants, pubs and the currency exchange). The square in front of the hotel is always busy. I was there on a Saturday night and the kids were playing soccer until after 11 p.m. However, when I closed my windows, I didn't hear a thing. The AC was also effective and quiet. Breakfast is included in your stay at the hotel. It is basic, but more than adequate for our North American tastes. There is also an internet kiosk in the lobby. The desk staff is very friendy and helpful. There seemed to be quite a few Brits staying in the hotel the night I was there. Hearing English was quite a treat after a week of French, Spanish and Italian. This is a great hotel if you are staying one or two nights. I think I might find the room small if I were staying longer. Of course, the goal of visiting Barcelona is not to stay in your hotel room!!