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It was a lovely spot, however I paid for a double bed room and could stuck with. The room on a whole was lovely but the amenities like the tv, fridge and safe did not work properly.
Lia
Stayed 3 nights in Jan 2024
Response from Norma A., Customer Service on Jan 23, 2024
Distinguished guest, We are pleased to read that you consider our hotel a charming place. The room assigned to you matches the characteristics of the one you chose in your reservation, but we regret that it did not meet your expectations. We would have liked him to inform Reception during his stay of the inconveniences he mentions, and our staff would have been happy to help him. We will transfer it to the corresponding department to review it and we apologize for any inconvenience it may have caused you. Receive kind regards,
Great location, near stores, restaurants and a metro station right in front of the hotel door. Breakfast was excellent, they even have mimosas!
Nelson
Stayed 1 night in Jan 2024
Response from Norma A., Customer Service on Jan 9, 2024
Dear guest, We sincerely appreciate your kind comments and the positive evaluation you have given us regarding our location. We are pleased to know that you enjoyed our breakfasts and liked the mimosas. Best regards,
Friendly and helpful staff, fantastic location, great breakfast buffet, clean rooms. Would stay here again!
Verified traveler
Stayed 4 nights in Dec 2023
Response from Norma A., Customer Service on Dec 19, 2023
Dear customer,We appreciate your feedback and all your positive comments. We are delighted to read that you were satisfied and would stay at our hotel again. We would be happy to welcome you back if you decide to visit us again.Sincerely,
The Hotel is just okay, not much of a luxury at all. the room is super small, the noise level is too much since you can listen to the crow outside. the bed is too hard and is hard to sleep . the Breakfast was just ok, not that good. staff was average . is just no too special overall.
Irving
Stayed 4 nights in Nov 2023
Response from Norma A., Customer Service on Dec 7, 2023
"Dear customer, We appreciate your rating and your comments. Our hotel is centrally located, and we cannot control the street noise typical of the center of a large city. We regret any inconvenience this may have caused you, and while exterior rooms are most valued, we suggest that, if you visit us again, you mention your preferences upon check-in at the Reception, and they will try to offer you (subject to availability) a quieter interior room. Regarding the size of your room and breakfast, they adhere to the usual standards and regulations for hotels in its category. Nevertheless, we regret that they did not meet your expectations. Sincerely,"
8/10 Good
Joan P
Dec 6, 2023
Clean and comp
All good - the sink is too small
Joan P
Stayed 6 nights in Nov 2023
Response from Norma A., Customer Service on Dec 7, 2023
Dear customer, Thank you very much for your positive rating and your comments. We are pleased that you positively highlight the cleanliness of our hotel. Regarding the size of the bathroom, it meets the usual standards and regulations for hotels of its category, although we regret that it did not meet your expectations. Sincerely,
The staff was friendly and knowledgeable. Transit was easy since the subway stop was right in front of the hotel. The surrounding area is beautiful and so much to see and shop. Would go back.
Danielle
Stayed 3 nights in Nov 2023
Response from Concha reservations dpt on Nov 21, 2023
Dear Danielle,Thank you for your kind words!,We're delighted to hear that our staff's friendliness and knowledge, along with the convenient transit and beautiful surroundings, contributed to a positive experience for you. We'd be honored to welcome you back in the future.
Location is in the gothic quarter which is great.
Bed was comfortable. It was a squeaky frame if you rolled.
Our room had a funny almost mould like smell in the bathroom.
Front desk people were absolutely lovely.
No laundry facilities - only a paid washing service.
Lindsey
Stayed 3 nights in Nov 2023
Response from Concha on Nov 15, 2023
Dear Lindsey thank you for your feedback; it is highly valuable to us. Your insights aid us in making improvements.Sincerely Concha, reservations dpt
Great location in the middle of the Gothic area. Right between the Basilica of Santa Maria Del Mar and the Cathedral. Staff so friendly and helpful! Loved it.
Alonso
Stayed 3 nights in Oct 2023
Response from Concha on Nov 16, 2023
Querido Alonso,Gracias por sus valiosos comentarios. Estamos encantados de saber que disfrutó de nuestra ubicación privilegiada.Esperamos tener la oportunidad de darle la bienvenida nuevamente en el futuro. Su satisfacción es importante para nosotros y nuestro objetivo es brindarle una experiencia aún mejor en su próxima visita. Gracias por elegir nuestro establecimiento.Atentamente Concha, dpto reservas
10/10 Excellent
Denise
Oct 29, 2023
Denise
Stayed 4 nights in Oct 2023
Response from Concha reservations dpt on Nov 21, 2023
Dear Denise, thank you for your feedback; it is highly valuable to us. Your insights aid us in making improvements.
10/10 Excellent
Andrew
Traveled with group
Oct 23, 2023
Liked: Cleanliness, staff & service, amenities
Great stay, brilliant location, friendly staff. All round a decent hotel.
Andrew
Stayed 3 nights in Oct 2023
Response from Concha on Nov 15, 2023
Dear Andrew,Thank you for sharing your positive experience. We strive to provide our guests with the best experience possible and knowing that we met your expectations makes us happy. We hope to welcome you again in the future, Thank you for choosing us and for your kind recommendation.sincerely Concha, resevations dpt
10/10 Excellent
Concetta
Oct 17, 2023
Concetta
Stayed 2 nights in Oct 2023
Response from Concha on Nov 16, 2023
Dear ConcettaWe appreciate that you took the time to evaluate the hotel.
Fantastic stay.
Location is amazing.
Room was above expectations within the price range paid.
Staff were friendly and polite.
Terrence
Stayed 4 nights in Sep 2023
Response from Concha reservations dpt on Nov 16, 2023
Dear Terrence Thank you for sharing your positive experience. We strive to provide our guests with the best experience possible and knowing that we met your expectations makes us happy.
Stayed at the hotel earlier this year. Staff are great and organised.
Sadly there are a few road and building works going on in the vicinity, which adds to the general noise of the city.
We would stay again as the location of the hotel is convenient, right next to a metro stop, which great for getting around
Mandy
Stayed 5 nights in Oct 2023
Response from Concha reservations dpt on Nov 16, 2023
Dear Mandyhank you for your feedback; it is highly valuable to us. Your insights aid us in making improvements
Very clean. Nice friendly staff. Metro station conveniently located right out front.
Anne
Stayed 5 nights in Oct 2023
Response from Concha reservations dpt on Nov 16, 2023
Dear AnneDear Michael, thank you for your feedback; it is highly valuable to us. Your insights aid us in making improvements
10/10 Excellent
Sandra
Traveled with family
Sep 27, 2023
Liked: Amenities
You could not get a better location, everything right at the doorstep or just a short walk away.staff were great. Only downfall was the breakfast, coffee was not at all good and hot food cooked in large batches so it could sit there for some time getting cold and dry. Despite that we’d happily go back again.
Sandra
Stayed 7 nights in Sep 2023
Response from Concha reservations dpt on Nov 16, 2023
Dear customer, we sincerely appreciate your feedback and are pleased to hear that you enjoyed our convenient location and the excellent service provided by our staff. We apologize that the breakfast experience did not meet your expectations.
The hotel is in a busy area of Barcelona downtown. Easy access to lot of are to visit walking distance. Metro stop is right there. Easy access to shopping area and restaurant. The only things to know no easy parking at all. Staff helpful and friendly.
Paul
Stayed 2 nights in Sep 2023
Response from Concha reservations dpt on Nov 16, 2023
Dear Paul, We appreciate that you took the time to evaluate the hotel
10/10 Excellent
Zhu
Sep 23, 2023
Zhu
Stayed 3 nights in Sep 2023
Response from Concha reservations dpt on Nov 16, 2023
Dear Zhu, We appreciate that you took the time to evaluate the hotel
Check was seamless. Staff were very attentive to all our needs - even arranging for the taxi to take us to the airport. Nice to have someone at the front desk greet you with a smile. Convenience is the bakery next door - it’s a must for all travellers. Also best location of the Gothic quarter is where you want to be. Loved that we had a balcony looking out into the street.
Nice hotel close to all restaurants, Museum Picasso and other sight in Gotic area. Nice clean room, breakfast option in Hotel, friendly staff, no complains
Hotel is nice and in a great location to explore the Gothic Quarter and an easy stroll to the marina and La Ramblas.
We were on the 1st florr so a little noisy but that was expected. The main problem we had was the horrendous smell from the drains in the bathroom. To be fair the hotel team did sort this out when it became unbearble but should have been addressed by the cleaners. Could do much better. Apart from that nice place & good breakfast.
Loved thd location, everything all withim walking district. Very central in the Gothic district. Very modern decor and facilities, very hrlpful and friendly staff. They even had wake up call taxi ready for us upon check out to the airport!! Definitely will stay here again upon returning to Barcelona!
Property was convenient for dining out shopping & transport
Sandra
Stayed 5 nights in Jan 2023
Response from Anna Ruiz. Customer service. on Feb 13, 2023
Dear Customer, Thank you very much for taking the time to share your opinion with us. We are extremely pleased to know that we have contributed to making your trip an unforgettable experience. Anna Ruiz. Customer service.
The property was very clean staff was friendly. Great location. Kinda nosey. The mattress on bed was very firm but durable. Overall great stay.
LaKela
Stayed 5 nights in Jan 2023
Response from Anna Ruiz. Customer service on Feb 13, 2023
Dear Customer, Thank you very much for taking the time to share your opinion with us. We are extremely pleased to know that we have contributed to making your trip an unforgettable experience. Anna Ruiz. Customer service.