Tops in Barcelona
Posted Feb 1, 2017
This is a fantastic hotel, but do not trust the concierge.
Asked concierge to recommend Paella restaurant of low to medium price with a wide variety of Paellas...
1/27 P.M. concierge sent us to Botafumeiro- one of THE two most expensive restaurants in town I later learned; offering a total of 3 paellas, priced $30-100+. It's pretty obvious this was not the expertise that I was requesting. Since the concierge made a reservation, we opted to NOT walk-out and embarrass the Hotel. In the end, our bill was $168,40 for a less-than-stellar paella, in a sweltering hot restaurant. In addition, I was charged $14,55 for 1 glass of beer. Just outrageous, and I think the concierge should be ashamed of himself for sending us there. It was pretty clear that this was not the experience we were seeking. I would have rather invested the $168 into a Majestic spa treatment, or the perfume, or something of value.
Comment from Hotel Management
Feb 6, 2017 by Pascal Billard, General Manager, Hotel Management
Thank you for taking the time to give us feedback regarding your recent experience at the Majestic Hotel & Spa.
I am very glad to read that you enjoyed our hotel and I hope you had a great time in Barcelona. Although, I am very sorry to learn that our concierge's suggestion was not appropriate to your needs and I truly apologise for the inconvenience. Your message has been shared with the rest of our team and we thank you for making us aware of it.
I do hope to have the opportunity to welcome you back at the Majestic.