I wanted to reach out to express some major concerns during my stay. I will start with the positive. The staff was so welcoming, informative and helpful, best customer service. Thank you.
However, We are leaving extremely disappointed in the stay. After staying in the hotel back in 2018 and so excited to come back, the hotel room was not in good condition.
When we came back to the room on Monday the door was left open by the housekeeper and no one was around. That is extremely concerning as we had valuables and passports inside the room.
On Monday the power went out for 2 hours with no Air conditioner it lights at 9pm.
There is a smells in The room and bathroom that is awful. The bathroom was dirty, the lamb is broken.
The lobby is kept up well, I wish I could say the same for the room.
It is very sad that we did not want to return to the room each day.