This is a good hotel but it has notting to do in the 5 star section it is a 3 star hotel and it feels like it, it is very clean but there is no service, no one helped me to get my luggages from the taxi to the room and th next morning the same there was no help to find a taxi or with the luggage.
Comment from Hotel Management
Nov 11, 2016 by Gemma, Hotel Management
Dear Mr Yvan,
We are very sorry to learn you did not fully enjoy your stay at our hotel. We highly value the opinions and comments provided by guests and continuously strive to provide an exceptional quality service. Therefore we are very surprised with your perception about the hotel and services as it is not the usual feedback we received from the rest of our guests. However we certainly regret the situations you encountered, and would appreciate you accepting our most sincere apologies if these were a source of disappointment.
Guest Relations Manager
NH Collection Gran Hotel Calderón