Modern Hotel w/a fabulous staff, great location!
Posted Sep 23, 2016
You must book this hotel! It is an ultra modern, sophisticated property in a great location, with a lovely rooftop terrace. The staff was excellent and the food was great.
I had an unfortunate accident in making our way to the hotel. The tip of my shoe jammed into some uneven pavement. I fell down on both knees and the left side of my head. Upon arrival in the lobby, staff member, Walter, saw that I was injured and immediately came to my rescue with bandages and ice. The entire staff was concerned for my well being and were extremely attentive to my needs. Many thanks to the Manager, Hugo in Guest Relations and a special thanks to Walter for your kindness in dealing with my issue.
I worked in the travel industry for over 10 years working as a Tour Manager. I would highly recommend the NH Collection Podium, and especially their Barcelona property for it's exemplary definition of service. The Hotel Industry would benefit from their model and company culture. NH Collection Podium you definately receive 5-stars from myself and my husband.
Peggy and Jim Waring
Comment from Hotel Management
Sep 27, 2016 by Hugo Lamelas Madrueño/ Guest Relations, Hotel Management
Thank you for taking the time to share your feedback about your time at the Nh Collection Podium hotel.
We loved to hear that you enjoyed your stay and the service and once again we are sorry about the incident you went through in the street on your way back to the hotel.
Thank you for appreciating our staff members assistance with the situation, we hope you are recovering quick and that you feel much better now.
We hope to Welcome you back soon.
Hugo Lamelas Madrueño