Terrace/patio

Reviews of Sercotel Sant Boi

3 out of 5
Sercotel Sant Boi
Crta.Santa Creu de Calafell, 101, Sant Boi de Llobregat

Reviews

8.2

Very Good

Rating 10 - Excellent. 330 out of 855 reviews" "
Rating 8 - Good. 337 out of 855 reviews" "
Rating 6 - Okay. 136 out of 855 reviews" "
Rating 4 - Poor. 35 out of 855 reviews" "
Rating 2 - Terrible. 17 out of 855 reviews" "

8.8/10

Cleanliness

8.6/10

Staff & service

8.2/10

Amenities

8.4/10

Property conditions & facilities

8.2/10

Eco-friendliness

Reviews

10/10 Excellent

wendy

Traveled with partner, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lonely lots of factories
Stayed 2 nights in Mar 2024

8/10 Good

S

Liked: Cleanliness, staff & service
Stayed 2 nights in Mar 2024

6/10 Okay

Paul-Emile

Traveled with family
Liked: Staff & service
Disliked: Amenities
Quiet area but far from attraction point.
Stayed 2 nights in Mar 2024

10/10 Excellent

Krzysztof

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent service, very helpful staff
Stayed 2 nights in Feb 2024

8/10 Good

Paul-Emile

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Vert ckean, good service, excellent staff,breakfast Choice Also vert good.
Stayed 3 nights in Feb 2024

2/10 Terrible

Maryanne

Traveled with group
Disliked: Cleanliness, staff & service, property conditions & facilities
Not somewhere I'd stay again!
Not what's advertised on web. In industrial area with nothing within walking distance and only a bus that goes to Barcelona 30 minutes away. No coffee/tea facilities in room. 1.50 euro for coffee pod in reception. Wouldn't recommend this to anyone unless you're a rep for one of the industrial businesses in the are.
Stayed 1 night in Dec 2023
Response from Vanessa Clemente- Front Desk Manager on Dec 29, 2023
Dear Maryanne,Thank you for taking the time to share your feedback. While I wish you had a better experience, it is feedback like this that we learn from and use to improve. We work hard to deliver an exceptional guest experience, and it's apparent in this case that we fell short. If you give us a chance to earn back your trust, I can assure you that we will do our best to give you the great hotel experience that so many of our guests have grown so fond of.Sincerely,

10/10 Excellent

Vugar

Liked: Staff & service
Stayed 10 nights in Nov 2023
Response from Vanessa Clemente- Front Desk Manager on Dec 19, 2023
Dear Vugar,Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.Sincerely,

8/10 Good

Mirko

Stayed 1 night in Dec 2023
Response from Vanessa Clemente- Front Desk Manager on Dec 19, 2023
Dear Mirko,Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.Sincerely,

10/10 Excellent

Johanna

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
We had to stay only one night but was welcomed very friendly and helpful taxi to airport 28 euros
Stayed 1 night in Nov 2023
Response from Vanessa Clemente- Front Desk Manager on Dec 19, 2023
Dear Johanna,Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.Sincerely,

10/10 Excellent

Gareth

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Nov 2023
Response from Vanessa Clemente- Front Desk Manager on Dec 19, 2023
Dear Gareth,Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.Sincerely,

10/10 Excellent

Christian hernandez

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Front desk people were extremely helpful, and super nice. We only stayed for a day but it was great.
Stayed 1 night in Nov 2023
Response from Vanessa Clemente- Front Desk Manager on Nov 27, 2023
Dear Christian,Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.Sincerely,

8/10 Good

Chau

Liked: Staff & service
Stayed 1 night in Nov 2023
Response from Vanessa Clemente- Front Desk Manager on Nov 27, 2023
Dear Chau,Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.Sincerely,

8/10 Good

Cecilia

Liked: Staff & service
The hotel is ok, the staff was friendly and helpful. The hotel rooms have heavy wood doors, both to enter the room as well as to enter the bathroom within the room, and the room-entry door appears to have hinges with springs that cause the door to bang if the guest does not hold it and closes it slowly. I was almost asleep when some 2-3 people group were checked-in to the room next door and all the noise they made with doors-banging, luggage being thrown into tables and loud TV sound kept me up for a while. The hotel area is very inconvenient, it appears to be an industrial zone and transportation into the city is not very easy. A taxi from the hotel to the city costs an average of 40 euros and I had not taken this fact into account when I booked the hotel thinking it would be convenient to get back to the airport; which ended up the only easy and reasonably priced commute through out my stay.
Stayed 6 nights in Nov 2023
Response from Vanessa Clemente- Front Desk Manager on Nov 27, 2023
Dear Cecilia,Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.Sincerely,

10/10 Excellent

Joe

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A Great Stay!
This was a quick one night stay but the staff was very friendly, hotel was perfect for what we needed, and breakfast was also great. We would definitely stay again.
Stayed 1 night in Oct 2023
Response from Front desk manager on Nov 9, 2023
Dear Joe,Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.Sincerely,

6/10 Okay

Robert

Traveled with partner
Liked: Staff & service
Disliked: Amenities, property conditions & facilities
The hotel dining was awful and the condition of the room was not good.
Stayed 1 night in Oct 2023
Response from Vanessa Clemente- Front Desk Manager on Nov 6, 2023
Dear Robert,Thank you for taking the time to share your feedback. While I wish you had a better experience, it is feedback like this that we learn from and use to improve. We work hard to deliver an exceptional guest experience, and it's apparent in this case that we fell short. If you give us a chance to earn back your trust, I can assure you that we will do our best to give you the great hotel experience that so many of our guests have grown so fond of.Sincerely,

10/10 Excellent

Jhumar Javier

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very clean and nice stuff
Stayed 4 nights in Oct 2023
Response from Vanessa Clemente- Front Desk Manager on Nov 3, 2023
Dear Jhumar, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely,

6/10 Okay

Julien

Stayed 1 night in Oct 2023
Response from Vanessa Clemente- Front Desk Manager on Nov 27, 2023
Dear Julien,Thank you for taking the time to share your feedback. We hope to welcome you back to our hotel very soon!Sincerely,

8/10 Good

katherine

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
It was fine, we just had to find a decent hotel to stay close to airport . We had an early flight out of country next morning
Stayed 1 night in Oct 2023
Response from Vanessa Clemente- Front Desk Manager on Oct 31, 2023
Dear Katherine,Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.Sincerely,

10/10 Excellent

Taryn

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
24 hour front desk, our flight was extremely late and we were still able to check in.
Stayed 1 night in Oct 2023
Response from Vanessa Clemente- Front Desk Manager on Oct 31, 2023
Dear Taryn,Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.Sincerely,

6/10 Okay

David

Traveled with partner
Liked: Cleanliness, staff & service
This was the only hotel we could book near the airport for for our flight back to the U.S. the next morning. There was a convention in town so all the other hotels were booked. It’s in an industrial area, and nothing of interest was within walking distance. Dinning option was pretty much limited to the hotel restaurant with just ok food. The staff was very helpful and friendly.
Stayed 1 night in Oct 2023
Response from Vanessa Clemente- Front Desk Manager on Oct 31, 2023
Dear David,Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.Sincerely,

10/10 Excellent

Roberta

Stayed 1 night in Oct 2023
Response from Vanessa Clemente- Front Desk Manager on Oct 24, 2023
Estimada Roberta,Muchas Gracias por su comentario positivo acerca de nuestro hotel! Nos alegra que Ud. haya disfrutado su estancia con nosotros y esperamos poder pronto verla de vuelta.Atentamente,

8/10 Good

william

Liked: Cleanliness, staff & service, property conditions & facilities
Room could have been cleaner Staff were very helpful and friendly Pool was small but good Overall would stay again
Stayed 1 night in Sep 2023
Response from Vanessa Clemente- Front Desk Manager on Oct 24, 2023
Dear William,Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.Sincerely,

6/10 Okay

Rajnish

Liked: Cleanliness
Not a huge disappointment but won't go there again
This is a nice enough hotel if you are ok with taking transit in and out of the City. I won't recommend it if you are a tourist since getting to Barcelona can take anywhere from 30 minutes to an hour by transit. Transit is easily available though. Cab rides into the City are expensive. There is no restaurant at walking distance and food choices at the restaurant as well as the room service is rather limited. The hotel doesn't even provide you with a complimentary bottle of water on your arrival. There is no in-room coffee maker or a kettle, not even a vending machine where you can buy water. So, be sure to stock up on water before you check in. The staff was super nice and friendly though. Breakfast did not have much to write about. Pretty basic stuff for 13.50. I wasn't totally disappointed but I won't be staying here for my next visit for sure.
Stayed 5 nights in Sep 2023
Response from Vanessa Clemente- Front Desk Manager on Oct 24, 2023
Dear Rajnish,Thank you for taking the time to share your feedback. While I wish you had a better experience, it is feedback like this that we learn from and use to improve. We work hard to deliver an exceptional guest experience, and it's apparent in this case that we fell short. If you give us a chance to earn back your trust, I can assure you that we will do our best to give you the great hotel experience that so many of our guests have grown so fond of.Sincerely,

10/10 Excellent

Brett

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great hotel.
Stayed 1 night in Oct 2023
Response from Vanessa Clemente- Front Desk Manager on Oct 10, 2023
Dear Brett,Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.Sincerely,

10/10 Excellent

Rick

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Buffet Breakfast
Stayed 3 nights in Sep 2023
Response from Vanessa Clemente- Front Desk Manager on Oct 10, 2023
Dear Rick,Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.Sincerely,

10/10 Excellent

John

Stayed 1 night in Oct 2023
Response from Vanessa Clemente- Front Desk Manager on Oct 10, 2023
Dear John,Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.Sincerely,

6/10 Okay

brian

Traveled with partner
Liked: Staff & service
Breakfast very good
Stayed 1 night in Oct 2023
Response from Vanessa Clemente- Front Desk Manager on Oct 10, 2023
Dear Brian,Thank you for taking the time to share your feedback. We hope to welcome you back to our hotel very soon!Sincerely,

6/10 Okay

robert

Liked: Cleanliness, staff & service, room comfort
The hotel was in a very industrial area.unattractive to say the least.restaurant and bar were closed til 8pm.so i had to go to local supermarket.and still it cost around $160 per night.yikes
Stayed 1 night in Oct 2023
Response from Vanessa Clemente- Front Desk Manager on Oct 10, 2023
Dear Robert,Thank you for taking the time to share your feedback. We hope to welcome you back to our hotel very soon!Sincerely,

10/10 Excellent

Kathleen

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice, beautiful room, amazing service
Stayed 1 night in Sep 2023
Response from Vanessa Clemente- Front Desk Manager on Oct 2, 2023
Dear Kathleen,Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.Sincerely,

8/10 Good

Gerhard

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great hotel close to Barcelona airport. Great breakfast and near good restaurants
Stayed 2 nights in Sep 2023
Response from Vanessa Clemente- Front Desk Manager on Oct 2, 2023
Dear Gerhard,Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.Sincerely,

10/10 Excellent

Laurie

Liked: Cleanliness, staff & service, property conditions & facilities
It was exactly what we needed for our last few days in Spain! Highly recommend!
Stayed 2 nights in Sep 2023
Response from Vanessa Clemente- Front Desk Manager on Sep 29, 2023
Dear Laurie,Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.Sincerely,

10/10 Excellent

Nino

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excelente hotel, un desayuno perfecto y a la esquina una parada de bus para ir donde sea. Conveniente si buscan algo cerca de aeropuerto!
Stayed 1 night in Sep 2023
Response from Vanessa Clemente- Front Desk Manager on Sep 26, 2023
Estimado Nino,Muchas Gracias por su comentario positivo acerca de nuestro hotel! Nos alegra que Ud. haya disfrutado su estancia con nosotros y esperamos poder pronto verlo de vuelta.Atentamente,

10/10 Excellent

Juan

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very convenient for an overnight layover. Close to the airport.
Stayed 1 night in Sep 2023
Response from Vanessa Clemente- Front Desk Manager on Sep 19, 2023
Dear Juan,Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.Sincerely,

10/10 Excellent

Maria I.

Traveled with partner
Close to the airport
Stayed 1 night in Sep 2023
Response from Vanessa Clemente- Front Desk Manager on Sep 19, 2023
Dear Maria,Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.Sincerely,

10/10 Excellent

Frans

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Erg goed hotel .. super aardig personeel zij helpen je overal bij , ontbijt ook erg lekker en uitgebreid . Zwembad lekker badje , hier krijg je zelfs badhanddoekken !
Stayed 1 night in Sep 2023
Response from Vanessa Clemente- Front Desk Manager on Sep 12, 2023
Dear Frans,Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.Sincerely,

10/10 Excellent

Junett

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Front counter staff very helpful Rooms clean Breakfast was amazing ♥️ Location - close airport
Stayed 1 night in Sep 2023
Response from Vanessa Clemente- Front Desk Manager on Sep 12, 2023
Dear Junett,Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.Sincerely,

10/10 Excellent

Clarey

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Fantastic staff comfortable stay only down side no kettle in room
Stayed 4 nights in Sep 2023
Response from Vanessa Clemente- Front Desk Manager on Oct 31, 2023
Dear Clarey,Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.Sincerely,

8/10 Good

Akberali

Traveled with family and small children
Liked: Amenities
Disliked: Cleanliness, staff & service, property conditions & facilities
A lovely hotel but unfortunately our stay was ruined by a hygiene issue after initially complaining about a blocked shower drain, the drain remained clogged, and excrement began to back up into the shower. This experience was not only highly unpleasant but also completely unacceptable. I have not received a response from the hotel manager who I have complained to (baris)
Stayed 1 night in Aug 2023
Response from Vanessa Clemente- Front Desk Manager on Sep 8, 2023
Dear Akberali,Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.Sincerely,

8/10 Good

Aliriza

Liked: Staff & service, amenities, property conditions & facilities
Very nice staff and great location close to the airport!
Stayed 1 night in Sep 2023
Response from Vanessa Clemente- Front Desk Manager on Sep 5, 2023
Dear Aliriza,Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.Sincerely,

10/10 Excellent

Teresa

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice clean hotel in perfect location for airport . Reception staff were extremely helpful and efficient
Stayed 1 night in Aug 2023
Response from Vanessa Clemente- Front Desk Manager on Sep 4, 2023
Dear Teresa,Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.Sincerely,

8/10 Good

rachael

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Great location for over night stop for airport transfers but location is in middle of industrial estate. Few shops near by mcdonalds & aldi . Pool let hotel down was small ,only a few sunbeds grass was long with lots of bugs in it. Very clean hotel friendly helpful staff. Free late check out .
Stayed 1 night in Aug 2023
Response from Vanessa Clemente- Front Desk Manager on Sep 1, 2023
Dear Rachael,Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.Sincerely,

8/10 Good

Stacy

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Close to the airport
I chose this hotel because it’s close to the airport. It’s clean and met our needs. Its location is in an industrial area so there’s not much else around it. The restaurant was closed when we were there so we took a taxi into town.
Stayed 1 night in Aug 2023
Response from Vanessa Clemente- Front Desk Manager on Aug 14, 2023
Dear Stacy,Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.Sincerely,

6/10 Okay

Traian, Charlotte

Stayed 2 nights in Jul 2023
Response from Vanessa Clemente- Front Desk Manager on Sep 1, 2023
Dear Traian,Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.Sincerely,

8/10 Good

Talon

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
There rooms were fine, however all of them smelled like smoke really strongly even though they said it was a no smoke room. The staff was really helpful though
Stayed 1 night in Jul 2023
Response from Vanessa Clemente- Front Desk Manager on Jul 26, 2023
Dear Talon,Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.Sincerely,

8/10 Good

Jamila

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Good basic hotel
Stayed 2 nights in Jul 2023
Response from Vanessa Clemente- Front Desk Manager on Jul 26, 2023
Dear Jamila,Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.Sincerely,

10/10 Excellent

Joseph

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Great value. Clean, large room for the price paid. 15 mins from the airport and 15 mins from the train station.
Stayed 1 night in Jul 2023
Response from Vanessa Clemente- Front Desk Manager on Jul 26, 2023
Dear Joseph,Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.Sincerely,

10/10 Excellent

Jatin

Stayed 2 nights in Jun 2023
Response from Vanessa Clemente- Front Desk Manager on Jul 26, 2023
Dear Jatin,Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.Sincerely,

6/10 Okay

david

Traveled with family
Wish the pool was open. It looked fine, was told it was being serviced. No water or ice. Very limited meal options and the diner was not open Sunday.
Stayed 1 night in Jul 2023
Response from luigi on Jul 5, 2023
Dear David,Thank you for taking the time to share your experience at our hotel. We regret any inconvenience you may have experienced during your stay.We would like to clarify that our pool is newly built and we are in the process of obtaining the necessary permits for its use. We understand your desire to use it and we are working hard to ensure it is available for our guests as soon as possible.Regarding the food options and the availability of the diner, we will take your comments into account to improve our services. We appreciate your patience and understanding.We hope to have the opportunity to welcome you back in the future, when our pool is fully operational and we can offer you an even better experience.Best regards,Luigi Forgione

8/10 Good

Ilona

Stayed 1 night in Jun 2023
Response from Vanessa Clemente- Front Desk Manager on Jul 26, 2023
Dear Ilona,Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.Sincerely,

10/10 Excellent

yolanda

Liked: Staff & service, property conditions & facilities
Over all it is a nice hotel
Stayed 1 night in Jun 2023
Response from Vanessa Clemente- Front Desk Manager on Jun 20, 2023
Dear Yolanda,Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.Sincerely,