We stayed for 6 days in the beginning of February. Our room was nice, clean and comfortable. The staff was helpful. However, the hotel on many floors was under construction. The pool isn't heated, so could not be used. The indoor hot tub was very small and not very warm. Thr steam room was broken.
Comment from Hotel Management
Feb 8, 2017 by Nela Gutiérrez/Guest Experience Manager, Hotel Management
We greatly appreciate the time you spent to review your recent experience in our hotel, at Occidental Atenea Mar hotel we always strive to exceed guests' expectations and your comments will help our teams reaching that goal.
First of all, I would like to apologised for the inconcenicences you suffered regarding the hot tub and the steam room, your comments will be shared with the maintenance department in order to solve this incidents.
On the other hand, thank you so much for your compliments regarding the room and he helpful staff.
Please be assured that your comments will be taken into serious consideration and that they will help us to improve our services. Once again, thank you for your time and despite the issues you have raised following your stay, we hope that Barceló will remain an option for your next holiday and that we will have the opportunity to restore your faith in our hotel in the near future.
Guest Experience Manager