Lobby lounge

Reviews of Pestana Arena Barcelona

4 out of 5
Pestana Arena Barcelona
Calle Consejo de Ciento, 51-53, Barcelona

Reviews

8.8

Excellent

Rating 10 - Excellent. 472 out of 1005 reviews" "
Rating 8 - Good. 430 out of 1005 reviews" "
Rating 6 - Okay. 73 out of 1005 reviews" "
Rating 4 - Poor. 18 out of 1005 reviews" "
Rating 2 - Terrible. 12 out of 1005 reviews" "

9.0/10

Cleanliness

9.0/10

Staff & service

8.6/10

Amenities

8.6/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

10/10 Excellent

Jerry

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The facility was fine, the breakfast buffet was excellent, but it was the customer service that stole the show. We found everyone here to be incredibly helpful, cheerful, and happy to go the extra mile in order to ensure our stay was enjoyable.
Stayed 6 nights in Mar 2024
Response from Ana Cabrera - Assistant Manager on Mar 18, 2024
Dear Mr JerryThank you for taking the time to share your kind opinion about your recent stay at Pestana Arena Barcelona Hotel. We are delighted to know that your experience was satisfactory and that our service lived up to your expectations.At the Pestana Arena Hotel we strive to provide our guests with a memorable and comfortable experience, and knowing that we have managed to do so with you fills us with joy and satisfaction.Your feedback is invaluable to us and motivates us to continue improving and offering exceptional service with every visit.We hope to have the pleasure of welcoming you again in the near future and making you feel at home once again.Thank you for choosing us and for sharing your experience!Kind regards,

10/10 Excellent

Tina

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I wish the bed didnt take up the whole space but other than that it was great. It was walking distance to everything and that saved us a lot of money. They called a cab for us to the Sants train station because the Freenow app was useless. The bathroom and bedroom had sufficient space and we enjoyed our stay.
Stayed 3 nights in Mar 2024
Response from Ana Cabrera - Assistant Manager on Mar 18, 2024
Dear Ms Tina We would like to take this opportunity to thank you for taking the time to provide us with your feedback. We were glad to read your enthusiastic comments about our location. We take great pride in being able to offer a great experience to our Guests.We thank you for your stay, and we look forward to welcoming you again soon at Pestana Arena Barcelona.Kind regards,

10/10 Excellent

Alex

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very friendly staff, great service, nice room and good facilities.
Response from Ana Cabrera - Assistant Manager on Mar 3, 2024
Dear Mr Alex,Thank you for taking the time to share your kind opinion about your recent stay at our establishment. We are very pleased to know that your experience was satisfactory and that our service lived up to your expectations.We hope to have the pleasure of welcoming you again in the near future and making you feel at home once again.Thank you for choosing us and for sharing your experience!Kind regards,

6/10 Okay

Dan

Stayed 1 night in Feb 2024

8/10 Good

Gultekin

Liked: Cleanliness, staff & service, property conditions & facilities
The service was good. The breakfast was excellent. The staff was very friendly.
Stayed 3 nights in Feb 2024
Response from Ana Cabrera - Assistant Manager on Mar 3, 2024
Dear Mr GultekinThank you for taking the time to share your kind opinion about your recent stay at our establishment. We are very pleased to know that your experience was satisfactory and that our service lived up to your expectations.At the Pestana Arena Hotel we strive to provide our guests with a memorable and comfortable experience, and knowing that we have managed to do so with you fills us with joy and satisfaction.We hope to have the pleasure of welcoming you again in the near future Kind regards,

10/10 Excellent

ILEAN

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very polite front desk staff
Stayed 1 night in Jan 2024
Response from Ana Cabrera - Assistant Manager on Jan 22, 2024
Dear Mr. Ilean Thank you for your feedback on your stay at Pestana Arena Barcelona. We are pleased to hear that you enjoyed the experience and our team's dedicated, attentive, and professional service. Your comments make us proud and serve as an incentive for continuously improving our service and striving for excellence.It was a great pleasure for us to welcome you as our Guest. We would like to thank you for staying at Pestana Arena Barcelona, and we look forward to welcoming you again soon.Best regards,

8/10 Good

Yang Hsun

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Overall it's a nice property. It's not walkable to city center but a lot of metro and bus stations close by. One day the cleaning lady didn't come but after we talked with front desk, they helped change our towels for the day.
Stayed 4 nights in Dec 2023
Response from Ana Cabrera - Assistant Manager on Jan 22, 2024
Dear Mr. Yang Hsun, On behalf of our entire team at Pestana Arena Barcelona, we would like to thank you for taking the time to provide us with your positive feedback. Your opinion is crucial for us to continue improving our service and anticipate our Guests' needs.To respect our guests' privacy wishes, the team does not enter rooms with a Do Not Disturb sign, however we are very pleased our Front Desk team was able to assist you in the evening with fresh towels.It was a real pleasure for us to have you as our Guest, and we look forward to welcoming you again at Pestana Arena Barcelona.Best regards,

10/10 Excellent

Fernando

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Dec 2023
Response from Ana Cabrera - Assistant Manager on Jan 22, 2024
Estimado Sr. Fernando,Estamos encantados de saber que su reciente estancia en Pestana Arena Barcelona ha sido de su agrado y que la ha disfrutado de principio a fin. Nuestro personal quiere agradecerle sus amables puntuación.Muchísimas gracias por haber elegido Pestana Arena Barcelona para pasar sus vacaciones. Estamos deseando volver a recibirlo muy pronto en nuestro hotel.Saludos cordiales,

10/10 Excellent

RICARDO

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
La propiedad está ubicada en un barrio tranquilo, seguro, bien ubicado cerca de estación de metro del bus turístico. El hotel por dentro está muy limpio la habitación también y el desayuno bufet es aceptable. Merece la pena cogerlo si estás uno o dos días pero si estáis más al final resulta repetitivo. Tengo q destacar q el servicio de Marlene (hostess q te atiende en el restaurante también es excelente muy profesional muy agradable trato, q ayuda en todo lo q necesitas y muy educada ). Alma en la reception ayudando muchísimo con las entradas de bus turístico y la Sagrada Familia. Ojalá y en los hoteles encontrásemos trabajadores tan magníficos como ellas dos. Muy recomendable el hotel
Response from Ana Cabrera - Assistant Manager on Jan 22, 2024
Estimado Sr. Ricardo, Gracias por sus comentarios sobre su estancia en Pestana Arena Barcelona. Estamos encantados de saber que ha disfrutado de su experiencia y del servicio profesional, atento y exclusivo de nuestro personal. Sus comentarios nos llenan de orgullo y nos incentivan a mejorar nuestro servicio y aspirar a la excelencia de manera continua.Ha sido un gran placer para nosotros recibirlo como huésped. Le damos las gracias por haberse alojado en Pestana Arena Barcelona. Estamos deseando volver a darle la bienvenida muy pronto.Saludos cordiales,

10/10 Excellent

Isa

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything is comfortable , friendly, excellent.
Stayed 3 nights in Nov 2023
Response from Yoana Piedra. Front Desk Manager on Nov 21, 2023
Dear Mr./Mrs. Isa, Thank you for your feedback on your stay at Pestana Arena Barcelona. We are pleased to hear that you enjoyed the experience and our team's dedicated, attentive, and professional service. Your comments make us proud and serve as an incentive for continuously improving our service and striving for excellence.It was a great pleasure for us to welcome you as our Guest. We would like to thank you for staying at Pestana Arena Barcelona, and we look forward to welcoming you again soon.With Best regards, Yoana Piedra. Front Desk Manager

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Oct 2023
Response from Ana Cabrera - Assistant Manager on Oct 30, 2023
Dear Guest, On behalf of our entire team at Pestana Arena Barcelona, we would like to thank you for taking the time to provide us with your fabulous rating. Your opinion is crucial for us to continue improving our service and anticipate our Guests' needs.It was a real pleasure for us to have you as our Guest, and we look forward to welcoming you again at Pestana Arena Barcelona.Best regards,

10/10 Excellent

Carly

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great hotel, would definitely recommend
Lovely hotel with friendly and helpful staff. Really comfortable bed and excellent shower. It was located really conveniently for Plaça Espanya and Montjuïc.
Standard Double Room
Bathroom in Standard Double Room
Stayed 2 nights in Oct 2023
Response from Ana Cabrera - Assistant Manager on Oct 30, 2023
Dear Madam,On behalf of the entire team at Pestana Arena Barcelona, we would like to thank you for your kind feedback.It is delightful for us to know that you had a pleasant stay with us and that we could help you create beautiful memories.We look forward to hosting you again soon at our hotel!Warm regards,

10/10 Excellent

Liliana

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excelente, servicio de primera, limpio, bien ubicado. desayuno recomendado. La vista a la playa bellisima.
Stayed 1 night in Oct 2023

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great hotel
Amazing location, close to a lot of travel options, a beautiful park and two doors away from a great japanese restaurant. Super friendly and helpful staff. A real home away from home with a great vibe.
Stayed 4 nights in Sep 2023
Response from Yoana Piedra. Responsable de Recepción. on Oct 11, 2023
Dear Mr./Mrs. Hotels.com User, We would like to take this opportunity to thank you for taking the time to provide us with your feedback. We were glad to read your enthusiastic comments about our location. We take great pride in being able to offer a great experience to our Guests.We also thank you for your kind opinion about our staff. We thank you for your stay, and we look forward to welcoming you again soon at Pestana Arena Barcelona.Kind regards, Yoana Piedra, Front Office Manager.

10/10 Excellent

Angeles

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great staff
Stayed 2 nights in Sep 2023
Response from Ana Cabrera - Assistant Manager on Oct 30, 2023
Dear Mrs. Angeles, Thank you for your feedback on your stay at Pestana Arena Barcelona. We are pleased to hear that you enjoyed the experience and our team's dedicated, attentive, and professional service. Your comments make us proud and serve as an incentive for continuously improving our service and striving for excellence.It was a great pleasure for us to welcome you as our Guest. We would like to thank you for staying at Pestana Arena Barcelona, and we look forward to welcoming you again soon.Best regards,

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Loved the King Size Bed Option
Good hotel for value. Loved that it had a king sized bed option, not often found in Europe. The area was OK, but super convenient to access Barcelona Sants train station!
Stayed 1 night in Aug 2023
Response from Yoana Piedra. Front Desk Manager on Sep 18, 2023
Dear Mr./Mrs. Hotels.com User, We are very happy to hear that your recent stay at Pestana Arena Barcelona was delightful and that you thoroughly enjoyed your stay. Our team would like to thank you for your very kind feedback.Many thanks for choosing Pestana Arena Barcelona for your holiday. We look forward to hosting you again soon at our hotel.Kind regards, Yoana Piedra. Front Desk Manager

10/10 Excellent

charles

Stayed 1 night in Sep 2023
Response from Ana Cabrera - Assistant Manager on Oct 1, 2023
Dear Mr. Charles,On behalf of the entire team at Pestana Arena Barcelona, we would like to thank you for your kind feedback.It is delightful for us to know that you had a pleasant stay with us. We look forward to hosting you again soon at our hotel!Warm regards,

10/10 Excellent

Victoria

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Just back from a mini break in Barcelona. I can't say enough good things about the Pestana Arena. Firstly everything in the hotel and room is spotless. The room was decent sized with a really comfy bed and pillows. We had everything we needed in the room. Breakfast was amazing. I have a gluten intolerance and was extremely well catered for. The hotel is really well located close to a good variety of metro lines so getting around the city was easy. I wouldn't hesitate to book the Pestana Arena again the next time I visit the wonderful City of Barcelona.
Stayed 3 nights in Aug 2023
Response from Yoana Piedra. Responsable de Recepción. on Aug 28, 2023
Dear Mrs. Victoria, We were delighted to hear that your recent stay at Pestana Arena Barcelona was delightful and that you thoroughly enjoyed your stay. Our team would like to thank you for your very kind feedback.Many thanks for choosing Pestana Arena Barcelona for your holiday. We look forward to hosting you again soon at our hotel.Kind regards, Yoana Piedra. Front Office Manager

6/10 Okay

Rich

Liked: Cleanliness, staff & service, amenities
Very polite and helpful staff, they know English very well. Quiet neighborhood, very walkable and close to Parc MontJuic with its museums. Room walls are VERY thin, bathrooms not well designed: bath tubs are almost dangerous to get out of, easy to fall, at least for older or shorter guests
Stayed 1 night in Aug 2023
Response from Ana Cabrera - Assistant Manager on Aug 16, 2023
Dear Mr./Mrs. Rich, We appreciated the time you took to give us your honest opinion on your stay and, in particular, the comments regarding your accommodation. We sincerely apologize for not meeting your expectations. We have taken note of the issues raised. We are working with the relevant teams to improve the conditions offered whenever possible.Thank you once again for staying with us, and we hope that, in the future, you will give us another opportunity to host you and change your impression of Pestana Arena Barcelona.Kind regards,

8/10 Good

David

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very friendly staff! Nice design but not entirely functional in some ways. Comfortable mattress.
Stayed 1 night in Aug 2023
Response from Ana Cabrera - Assistant Manager on Aug 16, 2023
Dear Mr. David, On behalf of our entire team at Pestana Arena Barcelona, we would like to thank you for taking the time to provide us with your feedback. Your opinion is crucial for us to continuously improve in anticipating our Guests' needs, preferences, and expectations.It was a real pleasure for us to have you as our Guest, and we hope you will give us another opportunity to welcoming you again at Pestana Arena Barcelona.Warm regards,

10/10 Excellent

Rafael

Stayed 1 night in Aug 2023
Response from Ana Cabrera - Assistant Manager on Aug 16, 2023
Dear Mr. Rafael, Our team would like to thank you for your very kind feedback.Many thanks for choosing Pestana Arena Barcelona for your holiday. We look forward to hosting you again soon at our hotel.Kind regards,

10/10 Excellent

Renato

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The service on the breakfast is amazing, the service is the best I have in any hotel thanks 🙏
Stayed 7 nights in Jul 2023
Response from Ana Cabrera - Assistant Manager on Aug 7, 2023
Dear Mr. Renato, Thank you for your feedback on your stay at Pestana Arena Barcelona. We are pleased to hear that you enjoyed the experience and our team's dedicated, attentive, and professional service. Your comments make us proud and serve as an incentive for continuously improving our service and striving for excellence.It was a great pleasure for us to welcome you as our Guest. We would like to thank you for staying at Pestana Arena Barcelona, and we look forward to welcoming you again soon.Best regards,

10/10 Excellent

Steven

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location. Close to the train station and Arena shopping center.
Stayed 4 nights in Jun 2023
Response from Ana Cabrera - Assistant Manager on Aug 7, 2023
Dear Mr. Steven, We would like to take this opportunity to thank you for taking the time to provide us with your feedback. We were glad to read your comments about our location. We take great pride in being able to offer a great experience to our Guests.We thank you for your stay, and we look forward to welcoming you again soon at Pestana Arena Barcelona.Kind regards,

10/10 Excellent

Patricia, houston

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
The location is great and the room was very comfortable
Stayed 4 nights in May 2023
Response from Yoana Piedra. Responsable de Recepción. on Jun 8, 2023
Dear Mrs. Patricia, We would like to take this opportunity to thank you for taking the time to provide us with your feedback. We were glad to read your positive comments about our location and room comfort. We take great pride in being able to offer a great experience to our Guests.We thank you for your stay, and we look forward to welcoming you again soon at Pestana Arena Barcelona.Kind regards, Yoana Piedra. Front Office Manager

8/10 Good

JD

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
This was our first time in Barcelona. We stayed at Pestana Arena Hotel, not knowing anything about the city, and were happily surprised about our location. We were close to restaurants and local shopping and cafes. Great city! Pestana Arena Hotel was fine. Receptionists were friendly and helped us get transportation to the cruise terminal. The room was small yet comfortable. We liked the view from our room which gave us a local flavor of the Barcelona lifestyle. Quite educational. We would like to stay here again for a longer time. You have a great city.
Stayed 2 nights in Apr 2023
Response from Yoana Piedra. Responsable de Recepción. on May 25, 2023
Dear Mr./Mrs. JD, Thank you for your feedback on your stay at Pestana Arena Barcelona. We are pleased to hear that you enjoyed the experience and our team's dedicated, attentive, and professional service. Your comments make us proud and serve as an incentive for continuously improving our service and striving for excellence.It was a great pleasure for us to welcome you as our Guest. We would like to thank you for staying at Pestana Arena Barcelona, and we look forward to welcoming you again soon.Best regards, Yoana Piedra. Front Office Manager

10/10 Excellent

MIGUEL

Traveled with family
Liked: Cleanliness
Excellent customer service at the reception.
Stayed 5 nights in May 2023
Response from Yoana Piedra. Responsable de Recepción. on May 16, 2023
Dear Mr MIGUEL, Thank you for your feedback on your stay at Pestana Arena Barcelona. We are pleased to hear that you enjoyed the experience and our team's dedicated, attentive, and professional service. Your comments make us proud and serve as an incentive for continuously improving our service and striving for excellence.It was a great pleasure for us to welcome you as our Guest. We would like to thank you for staying at Pestana Arena Barcelona, and we look forward to welcoming you again soon.Best regards, Yoana Piedra. Front Office Manager

10/10 Excellent

Karen

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Mar 2023

10/10 Excellent

Michael

Had a phenomenal 6 night stay at this hotel - renovated rooms, very pleasant staff, central to everything. It's a great location to kick off your Barcelona stay with beautiful sights right around the corner. I would stay here again!
Stayed 7 nights in Mar 2023
Response from Yoana Piedra. Responsable de Recepción. on Mar 29, 2023
Dear Mr./Mrs. Michael,On behalf of the entire team at Pestana Arena Barcelona, we would like to thank you for your kind feedback.It is delightful for us to know that you had a pleasant stay with us and that we could help you create beautiful memories.We look forward to hosting you again soon at our hotel!!Warm regards, Yoana Piedra. FO Manager.

10/10 Excellent

Joana

Stayed 2 nights in Jan 2023
Response from Ana Cabrera - Director of Sales on Feb 6, 2023
Dear Mrs. Joana,On behalf of the entire team at Pestana Arena Barcelona, we would like to thank you for your kind feedback.It is delightful for us to know that you had a pleasant stay with us and that we could help you create beautiful memories.We look forward to hosting you again soon at our hotelWarm regards,

6/10 Okay

Joao

Liked: Cleanliness, staff & service
This is the below-par hotel from the Pestana chain. It needs an urgent upgrade: the mattress quality is poor as well as the linen, and the amenities. Location is the best asset of this hotel
Response from Ana Cabrera - Assistant Manager on Dec 24, 2022
Dear Mr. Joao, We would like to thank you for giving us your honest opinion on your stay. Unfortunately, we did not satisfy your expectations. We would like to sincerely apologize for any inconvenience caused. We have taken note of your opinion and well work to offer improvements.We appreciate that you chose Pestana Arena Barcelona for your stay. We hope you will give us another opportunity to demonstrate our high service standards and regain your trust during your next visit.Kind regards,

10/10 Excellent

Elizabet

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The place was nicely decorated! Well taken care of and the junior suite with the jacuzzi and private balcony is AMAZING
Response from Ana Cabrera - Assistant Manager on Dec 24, 2022
Dear Mrs ElizabetOn behalf of the entire team at Pestana Arena Barcelona, we would like to thank you for your kind feedback.It is delightful for us to know that you had a pleasant stay with us and that we could help you create beautiful memories.We look forward to hosting you again soon at our hotel!Warm regards,

10/10 Excellent

LAURA, Auburn

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing! Friendly staff, very personable service, awesome rooms, modern, clean . Breakfast was the best ! I will definitely return!
Stayed 1 night in Dec 2022
Response from Ana Cabrera - Assistant Manager on Dec 24, 2022
Dear Mrs. Laura,On behalf of the entire team at Pestana Arena Barcelona, we would like to thank you for your kind feedback.It is delightful for us to know that you had a pleasant stay with us and that we could help you create beautiful memories.We look forward to hosting you again soon at our hotel!Warm regards,

6/10 Okay

Oleg

Traveled with family
Liked: Cleanliness, staff & service
Aging hotel. Paying $170 per night & breakfast for two after tax is too much. Hotel needs to be renovated, or discounted.
Stayed 2 nights in Nov 2022
Response from Ana Cabrera - Assistant Manager on Dec 24, 2022
Dear Mr. Oleg, Thank you for taking the time to provide us with your feedback on your experience at Pestana Arena Barcelona. Your opinion is crucial for us to improve how we work.We would like to sincerely apologize for not fully meeting your expectations and for any inconvenience this may have caused.We have shared your comments to ensure that improvements will be made.We would like to thank you for staying at Pestana Arena Barcelona. We hope this experience has not tarnished your impression of our hotel permanently. We would be delighted to change it during your next stay.Kind regards,

10/10 Excellent

Paul

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very friendly staff
Stayed 1 night in Oct 2022
Response from Yoana on Oct 24, 2022
Dear Mr Paul:On behalf of our entire team at Pestana Arena Barcelona, we would like to thank you for taking the time to provide us with your positive feedback. We have duly informed our staff about your kind comments which motivate us to keep on working on Guests priorities. It was a real pleasure for us to have you as a Guest, and we look forward to welcoming you again at our property.Best Regards.Yoana Piedra FO Manager.

8/10 Good

Charles

Liked: Cleanliness, staff & service, room comfort
Great Service
We enjoyed our stay. Gina was particularly helpful in addressing several issues. The room was compact, but comfortable. It is close to Sants station and Mont Juic. I would stay there again
Stayed 3 nights in Oct 2022
Response from Ana Cabrera - Director of Sales on Nov 14, 2022
Dear Mr. Chales, Thank you for your feedback on your stay at Pestana Arena Barcelona. We are pleased to hear that you enjoyed the experience and our team's dedicated, attentive, and professional service. Your comments make us proud and serve as an incentive for continuously improving our service and striving for excellence.It was a great pleasure for us to welcome you as our Guest. We would like to thank you for staying at Pestana Arena Barcelona, and we look forward to welcoming you again soon.Best regards,

10/10 Excellent

Geoff

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very clean and great air conditioning in rooms. Lovely continental breakfast. Staff are superb. Lovely stay, highly recommended
Stayed 3 nights in Sep 2022

8/10 Good

Andraly

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Pestana Arena Barcelona is a very strategic hotel if you arrive at Barcelona Sants Station, 5 minutes walking distance and the metro stations at walking distance as well. Around the hotel you’ll find several nice places to eat or just drink a good coffee (stop by Audrey’s Bread and Coffee or Las Empanadas de Papa). Enjoy Barcelona!
Stayed 2 nights in Aug 2022

10/10 Excellent

Negin

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Nice location. Great staff. Amazing drinks at the bar! Comfortable and clean rooms. Would stay there again
Stayed 2 nights in Aug 2022

10/10 Excellent

Martin

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Ace hotel and staff who took us in at very short notice when our plane was cancelled.
Stayed 1 night in Aug 2022

10/10 Excellent

Nicko

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Really nice spot in the city. Close to many buses, metro, shopping. Not too far from the beach. Hotel was great and the service too.
Stayed 4 nights in Aug 2022

10/10 Excellent

Mary C

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Basking in the sun in Barcelona
We were allowed to check in early. The staff were polite, pleasant, professional and very helpful.
Stayed 2 nights in Jul 2022

10/10 Excellent

Renjie

Business traveler, Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Pestana Arena Barcelona is a great hotel and walking distance to Barcelona Arenas, Museu Nacional d'Art de Catalunya (MNAC) and other tourist attractions. The staff are super friendly and helpful, the rooms are great too. Would recommend this place for business travellers and/or couples/families.
Stayed 2 nights in Jul 2022
Response from Ana Cabrera - Director of Sales on Jul 28, 2022
Dear Mr. Renjie, We would like to take this opportunity to thank you for your kind feedback. It makes us very happy to read your enthusiastic comments about our location and our staff. We take great pride in being able to offer a great experience to our Guests. We thank you for your stay, and we look forward to welcoming you again soon at Pestana Arena Barcelona. Kind regards,

10/10 Excellent

Julie

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff excellent, breakfast great just a slight problem with the booking
Stayed 3 nights in Jul 2022
Response from Ana Cabrera - Director of Sales on Jul 28, 2022
Dear Mrs. Julie Thank you for your feedback on your stay at Pestana Arena Barcelona. We are pleased to hear that you enjoyed the experience and our team's dedicated, attentive, and professional service. Your comments make us proud and serve as an incentive for continuously improving our service and striving for excellence. It was a great pleasure for us to welcome you as our Guest. We would like to thank you for staying at Pestana Arena Barcelona, and we look forward to welcoming you again soon. Best regards,

4/10 Poor

Angela

Stayed 4 nights in Jul 2022

10/10 Excellent

Kevin

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jun 2022
Response from Ana Cabrera - Director of Sales on Jul 28, 2022
Dear Mr.Kevin, On behalf of our entire team at Pestana Arena Barcelona, we would like to thank you for taking the time to provide us with your positive feedback. Your opinion is crucial for us to continue improving our service and anticipate our Guests' needs. It was a real pleasure for us to have you as our Guest, and we look forward to welcoming you again at Pestana Arena Barcelona. Best regards,

10/10 Excellent

Glenn

Stayed 3 nights in Jul 2022

4/10 Poor

HERNANDO

Liked: Staff & service
Disliked: Cleanliness, room comfort
Not my best experience at a Pestana hotel
I used to travel a lot and had been at others Pestana hotels, but this time I was very disappointed: 1) towels were like sand paper. 2) water pressure in the shower was ridiculously low. 3) to enter the tub/shower was really high and there isn't any support to help you get in or out. The only good thing was its location, near Plaza España.
Stayed 6 nights in Jul 2022
Response from Ana Cabrera - Director of Sales on Jul 28, 2022
Dear Mr. Hernando We would like to thank you for giving us your honest opinion on your stay. Unfortunately, we did not satisfy your expectations. We would like to sincerely apologize for any inconvenience caused. We have taken note of all the issues mentioned so that improvements can be made in the short-term. We appreciate that you chose Pestana Arena Barcelona for your stay. We hope you will give us another opportunity to demonstrate our high service standards and regain your trust during your next visit. Kind regards,

10/10 Excellent

Claudette

Traveled with group, Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Beautiful, clean room. The hotel is situated in a quiet neighbourhood minutes from the metro and downtown area. We loved it.
Stayed 3 nights in Jul 2022
Response from Ana Cabrera - Director of Sales on Jul 28, 2022
Dear Mrs. Claudette, On behalf of the entire team at Pestana Arena Barcelona, we would like to thank you for your kind feedback. It is delightful for us to know that you had a pleasant stay with us and that we could help you create beautiful memories. We look forward to hosting you again soon at our hotel! Warm regards,

10/10 Excellent

Anthony, London

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Well located, with good transport links. Handy for the station, the fountain and Montjuïc.
Stayed 3 nights in Jul 2022
Response from Ana Cabrera - Director of Sales on Jul 16, 2022
Dear Mr.. Anthony, We would like to take this opportunity to thank you for taking the time to provide us with your feedback. We were glad to read your kind comments about our location. We take great pride in being able to offer a great experience to our Guests. We thank you for your stay, and we look forward to welcoming you again soon at Pestana Arena Barcelona. Kind regards,

10/10 Excellent

Araceli

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice, modern, and close to main attractions sites to visit. Staff were friendly and very helpful.
Stayed 3 nights in Jul 2022
Response from Ana Cabrera - Director of Sales on Jul 16, 2022
Dear Mrs. Araceli, Thank you for your feedback on your stay at Pestana Arena Barcelona. We are pleased to hear that you enjoyed the experience and our team's dedicated, attentive, and professional service. Your comments make us proud and serve as an incentive for continuously improving our service and striving for excellence. It was a great pleasure for us to welcome you as our Guest. We would like to thank you for staying at Pestana Arena Barcelona, and we look forward to welcoming you again soon. Best regards,