We had a terrible experience at this hotel. The room was like a sauna with the temperature fixed at 21 degrees and unable to lower it. Although this was inaccurate as it was so hot ! We woke up on the first morning covered in bites ! I reported this and the room was cleaned with no further bites. The staff explained that this was due to tiger mosquitos in November, I would question this. Either way I would never and I mean never stay there again.
Comment from Hotel Management
Dec 2, 2016 by gemma, Hotel Management
Dear Mr Harris,
We truly regret about your bad experience in our Hotel during the first night with us when, indeed, your room was over heated due to the Heating system working on full potential, as our Staff could see personally. For that reason we proposed and insisted to move you to another room, which you refused, staying in the same one.
We ensure we did check deeply your room and no insects nor bogs were found, even though we could see you suffered mosquito bites, which supposedly it is what might entered your room having the window open. In case of being any other kind of bug or insect, we presume you would have been attacked a second night too.
Believe us, we do regret a lot you had this bad experience as it is something that never happened to us previously.
Front Desk Manager & Public Relations