Ratings based on 1,105 Verified Reviews

4.3 out of 5
94% of guests recommend
4.5 Room cleanliness
4.4 Service & staff
4.3 Room comfort
4.3 Hotel condition
Expedia Verified Reviews
4 out of 5
Recommended
for Everyone
by A verified traveler

Nice hotel close to everything.

Posted Jan 22, 2017
A nice hotel close to all amenities. It's a pity you have to go to reception and ask them to find a member of staff to serve drinks etc at the bar.
Comment from Hotel Management
Jan 23, 2017 by HGT Assistant director., Hotel Management
Thank you very much for chosing SIlken Gran Havana for your stay inBarcelona. We are happy to know you had a good experience with us.Our quality of service is our main priority and strength, therefore we are sorry to learn that you were partially satisfied by the service at the lobby bar.We will make sure to share your feedback with our teams as our mission is to reach our Guest satisfaction. We sincerely hope you will give us a new opportunity to welcome you back at the Silken Gran Havana for your future travel needs.
4 out of 5
Recommended
for Everyone
by A verified traveler

Posted Jan 18, 2017
Great value for money. Close to all attractions, nice staff and big rooms.
Comment from Hotel Management
Jan 20, 2017 by HGT Assistant director, Hotel Management
Thank you very much for choosing SIlken Gran Hotel Havana for your stay in Barcelona. It is a pleasure to read you enjoyed our central location, customer service and in room facilities. Hope to see you back very soon
4 out of 5
Recommended
for Everyone
by A verified traveler from W

Nice hotel, central to everything

Posted Jan 16, 2017
Lovely hotel, stayed in the superior terrace room, great view from the balcony. Would stay again
Comment from Hotel Management
Jan 20, 2017 by HGT Assistant director, Hotel Management
Thank you very much for sharing your experience with other travellers. We are very proud to read we reached your expectations. We look forward your next visit!
3 out of 5
Recommended
for Business Travelers
by A verified traveler from Lancashire

Good location ,quiet road

Posted Jan 9, 2017
Location: Short walk from the tube/mainline.Easy to get to all areas by foot.Lots of places to eat near by.
Hotel was clean and modern but not particularly atmospheric.Good for short trips or business purposes, but rather sterile. Breakfast whilst good expensive- 19.95 euros per person.We don't eat much but there did not appear to be a continental option, so we ate out.The restaurant is far too brightly lit in the evenings which is off putting. only small points but which would make a huge difference
Comment from Hotel Management
Jan 16, 2017 by HGT Assistant director, Hotel Management
Thank you Linda for your review about your stay in our Hotel. We are happy to know you enjoyed our central location and reccomending us for short trips or business purposes. We regret to know you found our Restaurant not attractive enough because of its decoration. Our recently renovated breakfast buffett offers a wide range of food options , with also diet buffett and lactose & gluten free products.If you plan to return to Barcelona this year, we invite you to visit us again so you can check the level of our restaurant and breakfast.
3 out of 5
Recommended
for Everyone
by A verified traveler from engand

Christmas break

Posted Jan 4, 2017
Pros: location
ok hotel good location close to most things nothing special but we had a decent price so were happy with over all deal
Comment from Hotel Management
Jan 16, 2017 by HGT Assistant director, Hotel Management
Thank you John for chosing SilkenGran Havana for your trip to Barcelona and we are happy to know we reached your expectations. We hope to see you back in a near future
5 out of 5
Recommended
for Everyone
by A verified traveler from uk

christmas in barcelona

Posted Dec 30, 2016
Pros: Clean and location
Cons: Na
Great location with a lovely view, the staff were always there to help and the room was very good
Comment from Hotel Management
Jan 16, 2017 by HGT Assistant director, Hotel Management
Thank you very much for your great rating and for your nice review! We sincerely hope to welcome you back very soon.
2 out of 5
by A verified traveler

Poor 4 star

Posted Dec 30, 2016
The details are overlooked in this hotel. If a light bulb is out - change it. If a plate is chipped - bin it. Rooms are clean and modern but walls and ceilings are paper thin - I do not expect to hear everything next door or a guest walking on the floor of the room above. Maids shouting to each other on the guest floor at 830am is not acceptable. L'Occitane products in the bathroom were not replaced when empty- even once! Hotel breakfast was good - but skip the dinner there the food very average- much better options nearby.
Comment from Hotel Management
Jan 10, 2017 by HGT Assistant director, Hotel Management
Dear anonymous, thank you for choosing our Hotel for your trip to Barcelona and We are truly sorry to read that we failed to meet your expectations regarding the sound-proofing in the rooms and restaurant food , and we sincerely apologize for this inconvenience. Please, be assured that we have taken your constructive comments very seriously. We hope we will have the opportunity to exceed your expectations on your next stay at Silken Gran Havana
5 out of 5
Recommended
for Families
by A verified traveler

Great family-friendly hotel

Posted Dec 30, 2016
Pros: The size of the room, the location, the room amenities.
Location: The hotel is in walking distance to the main shopping areas and the tour bus stops. There is also a taxi stand right in front of the hotel.
We really enjoyed our stay at this hotel. We had a family suite, which included two rooms, one with a king bed and one with two pull-out sleeper sofas that were full-sized and comfortable. It also included a full bath and an half-bath, two TVs, plenty of toiletries, robes and slippers, complimentary coffee and tea, and a mini-bar. The room was one of the largest hotel rooms we have seen in Europe. The hotel was walking distance from the main shopping area of Barcelona and had nearby restaurants and markets. We highly recommend this room for families.
Comment from Hotel Management
Jan 10, 2017 by HGT Assistant director, Hotel Management
Thank you very much for sharing your great review to other travellers and recommending SIlken Gran Hotel Havana specially for families. We are very happy to read we fulfilled your expectations and hope to see you back again in a near future
5 out of 5
Recommended
for Everyone
by A verified traveler

2-night in Barcelona

Posted Dec 30, 2016
Excellent hotel in Barcelona. Recommended for travellers who wants to be in the centre of town and close to everything.
Comment from Hotel Management
Jan 16, 2017 by HGT Assistant director, Hotel Management
Thank you very much for this excellent rating and for recommending us to other travellers. We sincerely hope you will give us a new opportunity to welcome you back at the Silken Gran Havana for your future travel needs.
5 out of 5
Recommended
for Everyone
by A verified traveler

Posted Dec 25, 2016
Great location, good size bathroom and bed room, clean facility.
Comment from Hotel Management
Jan 20, 2017 by HTGT Assistant director, Hotel Management
Thank you very much for your comments and great rating. We hope to see you back in a near future