Ratings based on 7 Verified Reviews

3.9 out of 5
86% of guests recommend
4.4 Room cleanliness
4.1 Service & staff
3.7 Room comfort
4.0 Hotel condition
Expedia Verified Reviews
2 out of 5
by A verified traveler from UK

Silken Ramblas- Barclona

Posted Mar 6, 2017
Pros: Its location. The cleaning staff and the restaurant staff. Good people - working hard.
Cons: Staff training. Reception and management. Service is all in the hotel industry.
Location: Where do I start? Everything! It's the greatest weekend city for the young, the old and families! I LOVE Barcelona for work and for family.
Upon arrival my family including two children under ten were not properly welcomed. All ver haphazard and uninterested. We took our room keys and went to our poorly lit but more surprisingly dirty room. The room had not been cleaned and all the remnants of the previous occupier were still there. It looked like the previous occupier had had quite a party! My wife went to complain while i got more annoyed. After ten years of business travel this is the first time I have ever been so badly let down. A cleaner arrived and asked if we would wait while they cleaned the room? No! I took the issue to the reception desk. My wife had been given a another room. There was no bed made up for the kids, but staff did come to do this but decided against leaving them any pillows!! The sofa bed was horribly uncomfortable, and the stay as a result far less than it should have been. The location of the hotel is great, but with relative little investment on infrastructure and considerable investment on staff training, this could be a great hotel. I would challenge the Silken group to put this situation right with me. I be they don't! This is the first time I have ever had cause to complain on line like this.
Comment from Hotel Management
Mar 9, 2017 by Departamento de Calidad, Hotel Management
Dear Mr. Mills, We deeply apologize about the inconvenience you found during your ckecking in last March the 3rd. So sorry about providing you the 1st room as dirty, due to a mistake of us. Also apologize about the 2nd room didn't meet your expectations. We take note from your survey as an oportunity to improve our customer service day by day, so will seriously double check all the weak points you previously stated. We all hope to welcome you back next time you visit our loving Barcelona, so you can double check in person that the problem you found during your last stay was only a timely failure. Best wishes from all Silken Ramblas Team.
4 out of 5
Recommended
for Everyone
by A verified traveler

Great location

Posted Mar 6, 2017
Pros: Central location and easy to get to from the airport on the Autobus.
The hotel is in a very good location....close to underground and lots to do/see within walking distance. Plenty of bars and restaurants. One down side, we had a room which had an interconnecting door to another room. Unfortunately we had very noisy neighbours on the last night which keep us awake till 3am........and then some! I guess that's the luck of the draw, otherwise it was excellent.
Comment from Hotel Management
Mar 6, 2017 by Departamento de Calidad, Hotel Management
Dear Guest, I want to thank you so much for taking your time in sharing your feedback with us! We are happy to see you had such an enjoyable stay between us, in spite of your noisy neighbours. Remember our Front Desk Dep. is opened 24h a day to help you in any kind of issue. So we could have talked to the other guests to be quieter, or even offered you a room change, in order to feel you better. Hope to welcome you back at your earliest convenience! Best wishes from Silken Ramblas Team.
5 out of 5
Recommended
for Everyone
by A verified traveler

Like coming home

Posted Feb 16, 2017
Our second stay and it's like coming home. Beautiful big clean rooms. Great location. Gracious staff.
Comment from Hotel Management
Feb 16, 2017 by Departamento de Calidad, Hotel Management
Dear katie, Thank you very much for your kind feedback, and also for choosing our hotel again to spend your stay in Barcelona! It is a pleasure for us reading you feel between us like in your own home, so would be delighted to welcome you back at your earliest convenience. Best wishes from Silken Ramblas Team!
4 out of 5
Recommended
for Everyone
by A verified traveler from London

Great hotel, loved our stay

Posted Feb 11, 2017
Pros: Location, comfortable rooms, great breakfast.
Cons: Air con that works!
Location: In the heart of La Rambla. A few mins walk from Placa de Catyluna, great for transport-Aerobus to & from airport and Hop on hop off bus tours. Perfect
We have just returned from a 4 night stay in Barcelona. The hotel was wonderful, perfect location, quiet, comfortable rooms…in fact the beds were so comfortable it was hard get out of them! The reception area was very welcoming and even smelt lovely! Staff were very friendly. We had breakfast included and it was excellent, every food you could wish for. The air con didn't seem to work too well in the rooms but in February that didn't seem to matter too much, and you could open the window wide for some fresh air. The shower was powerful and lots of hot water, possibly the best I've had in a hotel! Lots of lovely restaurants nearby for dinner, and just a few minutes walk from Placa de Catyluna-the hub of the city. Ignore the negative comments on here, for the price this is an excellent hotel for comfort, great breakfast and wonderful location. We were very happy with our stay and wouldn't hesitate to stay here again. We loved it!
Comment from Hotel Management
Feb 13, 2017 by Departamento de Calidad, Hotel Management
Dear Clare, I want to thank you so much for taking your time in sharing with us your valuable feedback, and also for your recommendations, of course!!! Your opinion is very important for us, and will help us to improve our weak points, and to enhance our most outstanding services! We are very happy to see you had such a great stay between us, specially enjoying our buffet breakfast, our nice staff's customer service, our comfy beds and, in general, the whole hotel premises. On the other hand, we apologize about not having the Air Conditioning System on, just because during your stay in February, only the Central Heating is on due to the cold temperatures of Winter Season. It would be a great pleasure for us welcoming you again nex time you visit Barcelona! Best wishes from Hotel Silkjen Ramblas Team.
4 out of 5
Recommended
for Everyone
by A verified traveler from Wien

Super Lage

Posted Apr 15, 2017
Das Hotel liegt nahe der Rambla und des Marktes. Das Frühstücksbuffet ist sehr reichhaltig und bietet neben frischem Obst auch spanische Spezialitäten. Die Lobby ist großzügig und die Zimmer in Ordnung, allerdings nicht sehr schallgedämmt. Superfreundliches und hilfsbereites Personal!
Comment from Hotel Management
Apr 20, 2017 by Departamento de Calidad, Hotel Management
Sehr geehrter Kunde, Vielen Dank für Ihre freundlichen Kommentar! Wir lieben es zu sehen, der eine solche positive Aufenthalt hatte, und Sie haben es besonders genossen unser Frühstück und die Freundlichkeit unserer Personal. Wir hoffen, Sie bei Ihrem nächsten Besuch in Barcelona zu treffen! Mit freundlichen Grüssen,
5 out of 5
Recommended
for Everyone
by A verified traveler

Ramblas

Posted Mar 7, 2017
Pros: Proximité
Situé à 1 coin de rue de la Ramblas et très près de Catalunya.
Comment from Hotel Management
Mar 9, 2017 by Departamento de Calidad, Hotel Management
Cher client, Merci beaucoup pour votre excellent score! Nous sommes heureux de voir que votre séjour dans notre hôtel a été si bon, et nous espérons vous voir bientôt à Barcelone! Cordialement,
3 out of 5
Recommended
for Everyone
by A verified traveler from 서울

장기여행에 괜찮은 호텔

Posted Feb 18, 2017
룸 : 전기포트 있음, 청소상태 양호, 어매니티 잘 갖추고있음 조명을 다 켜도 밝게 환하진 않음, 방음이 잘 안되니 예민하다면 귀마개 챙길것 호텔 위치 : 람블라스 위치, 근처에 보케리아 시장과 까르푸 있어서 쇼핑하기도 좋음, 까탈루나 광장도 가까워 공항버스 한 방에 도착 가능 가격대도 적당하고 위치도 좋아 장기여행을 하는 분이라면 좋을듯~
Comment from Hotel Management
Feb 20, 2017 by Departamento de Calidad, Hotel Management
친애하는 h.j, 당신의 친절한 리뷰 주셔서 대단히 감사합니다, 우리는 지속적으로 개선하기 위해 도움이됩니다. 우리는 객실의 방음 개선에 대한 의견을 적어 둡니다. 감사합니다,