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Reviews of Hotel San Silvestre

3.5 out of 5
Hotel San Silvestre
Carrera 19 #58a - 13 Barrio Galán, Centro Comercial San Silvestre, Barrancabermeja, Santander

Reviews

8.4

Very Good

Rating 10 - Excellent. 23 out of 57 reviews" "
Rating 8 - Good. 26 out of 57 reviews" "
Rating 6 - Okay. 4 out of 57 reviews" "
Rating 4 - Poor. 2 out of 57 reviews" "
Rating 2 - Terrible. 2 out of 57 reviews" "

8.8/10

Cleanliness

8.2/10

Staff & service

5.4/10

Amenities

8.6/10

Property conditions & facilities

8.0/10

Eco-friendliness

Reviews

4/10 Poor

sehyuk

Traveled with group, Business traveler
Disliked: Cleanliness, amenities, property conditions & facilities
Taxes are charged to foreign tourists, there is a lot of noise overall, and the hotel facilities are inadequate compared to the price. It is an insufficient facility for an event where many people gather.
Stayed 2 nights in Apr 2024

10/10 Excellent

luis javier

Stayed 2 nights in Feb 2023

8/10 Good

Francisco J

Business traveler
Liked: Staff & service, property conditions & facilities
Stayed 2 nights in Jul 2021

10/10 Excellent

Victor, Calgary

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great stay, friendly staff, very nice location and resourceful mall
Stayed 2 nights in Nov 2019

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Best hotel in Barrancabermeja
Stay was good. Beds were excellent. Breakfast not surprising. Not much office space for business trips in the lobby. Wifi is good. The hotel is within a mall so easy access to food and other needs. Good AC. A little bit of administrative trouble requesting folios and receipts.
Stayed 1 night in Aug 2019
Response from Hotel SS on Oct 2, 2019
Estimado Huesped, Muchas gracias por su comentario sobre su reciente estadía en nuestro hotel. Su opinión es muy valiosa para nosotros, ya que nos esforzamos por mejorar todas y cada una de las estadías. Es un placer anunciar que estaremos implementando muchas mejoras. ¡mucho más! Nuestra principal prioridad es poder ofrecerle un ambiente muy bien cuidado y confortable.

2/10 Terrible

AnaMariaAcuna

Liked: Property conditions & facilities
Disliked: Staff & service, amenities
I checked in, put my bags in the room, and went to see my dad in the ICU at the local hospital. At my return, I came accompanied by my elder mother and my bother who helped her walk. They were coming with me to my room until the next ICU visit, in a couple of hours. The front desk person stopped them, said that they can't go into my room, and also said that I was going to be charged if they go into my room. This rule about visitors is very rude. Nobody explained this rule about visitors when I checked in. Should I have known it in advance, I would not made reservations there. The whole point was to see my dad in the hospital and speak with my family members. I could not stand the fact that they were rude to my 85 year old mom, and my brother, who was assisting her to walk. I checked out immediately. I do not recommend this hotel to anybody. It is the most expensive in the city, and the rudest to deal with.
Stayed 2 nights in Aug 2019

2/10 Terrible

Adam

Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
Worst service ever!
The worst service from the front desk lobby. 1- I have received only 1 key for my room and I needed to wait for 15min for the front desk to get a permission from the manager in order to have a 2nd key for the room. Seems like they don’t even have enough room keys. 2- I found out that they charged me extra for a coffee that we never used in my bill during the check out. 3- We booked a conference room for our meetings and the staff did not even know how to set up their own quipment in the room for us and we couldn’t use any of their equipment for the entire event. 4- just my check out process took over 20 minutes because the front desk did not know what their doing. Keep that in mind I was the only one in the from and the place was not even busy. I travel for my business all the times to different cities and by far this is the worst service that I ever experienced. By the way, the manager is not even their at all for any feedback or anything. Great hotel but very bad service!
Stayed 1 night in Aug 2019
Response from Ejecutivo on Sep 11, 2019
Dear Adam, Thank you very much for your comment about your stay at our hotel. Your opinion is very valuable to us, as we strive to improve each and every stay. I am very grateful for your comments regarding the service. It is a pleasure to announce that we will be implementing many of these improvements so that you and all our guests have an agile and personalized service, much more! Our main priority is to offer a very well maintained and comfortable environment. I hope I can convince you to change your mind to visit us again. Please contact me directly at ventas@hotelsansilvestre.com if you are interested in giving us the opportunity to transform your experience. It would be a pleasure to personally welcome you to our new and improved hotel!

4/10 Poor

me, s

Liked: Staff & service
Disliked: Property conditions & facilities
Waste of money. For what they charge, never again
Very friendly staff, other than that nothing that will ever get me to stay there again

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities

8/10 Good

Jorge, Houston

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Well Located Hotel
The hotel staff was very friendly. The room was a good size and the air conditioning worked fine. The mini bar was adequately stocked. The room was quiet.

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice hotel within the mall........worked perfectly.

8/10 Good

Francisco

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
La ubicación del hotel es conveniente para cambiar de actividad en la noche
Stayed 3 nights in Nov 2023

10/10 Excellent

OLGA

Stayed 1 night in Jan 2022

10/10 Excellent

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, room comfort
Buena experiencia. Un lugar tranquilo para descansar.
Stayed 3 nights in Dec 2021

6/10 Okay

Amanda

Disliked: Cleanliness
Stayed 3 nights in Sep 2019

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Buena, solo que en el area del turco estaba en reparación...
Stayed 1 night in Sep 2019
Response from Hotel SS on Oct 2, 2019
Estimado Huésped, Muchas gracias por su comentario sobre su reciente estadía en nuestro hotel. Su opinión es muy valiosa para nosotros, ya que nos esforzamos por mejorar todas y cada una de las estadías. Es un placer anunciar que estamos implementando muchas mejoras. ¡mucho más! Nuestra principal prioridad es poder ofrecer un ambiente muy bien cuidado y confortable. Esperamos que en su próxima estancia en el hotel pueda disfrutar de un relajante baño turco y el servicio de jacuzzi.

10/10 Excellent

Adriana

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Un lugar muy especial en tierras calurosas
Un lugar muy especial donde pasamos una noche muy agradable en pareja, pudimos disfrutar del jacuzzi, del sauna, y de un delicioso desa. Pequeños detalles por mejorar, como que han dejado manchar el jacuzzi porque se le ve el orillo amarillo, además la habitación tenía unas tableyas de piso partidas debajo de la cortina... Haa y mejorar la panadería del desayuno
Stayed 1 night in Jul 2019
Response from Hotel SS on Oct 2, 2019
Estimado Huésped, Muchas gracias por su comentario sobre su reciente estadía en nuestro hotel. Su opinión es muy valiosa para nosotros, ya que nos esforzamos por mejorar todas y cada una de las estadías. Es un placer anunciar que estaremos implementando muchas mejoras. ¡mucho más! Nuestra principal prioridad es poder ofrecer un ambiente muy bien cuidado y confortable. tendremos en cuenta sus observaciones. Esperamos su pronta visita nuevamente y agradecer su preferencia.

8/10 Good

Mauricio

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2019

8/10 Good

Fabiola

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Es un hotel agradable e buenos para el descanso y excelente ubicación
Stayed 1 night in Jan 2019

10/10 Excellent

Martha Lucia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Dec 2018

8/10 Good

LILIANA

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2018

8/10 Good

Luiz Eduardo, Niterói

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Repouso adequado.
Atendeu à expectativa.

8/10 Good

Carlos M

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

8/10 Good

Jaime A

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2018

10/10 Excellent

Manuel

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excelente hotel. Personal muy amable y profesional.
Stayed 2 nights in Jan 2018

8/10 Good

Diego

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excelente hotel
Excelente hotel. Amabilidad y habitaciones confortables
Stayed 2 nights in Dec 2017

10/10 Excellent

Nelson

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Totalmente recomendado
Muy bueno, cómodo, agradable, buenas instalaciones.
Stayed 2 nights in Dec 2017

8/10 Good

JOSE

Liked: Property conditions & facilities, room comfort
Mal servicio de desayuno
El servicio de restaurante muy flojo. No por los empleados los cuales con lo que tenían trataban de brindar el mejor servicio. Pero si uno bajaba tipo 9:30 siendo la hora de desayuno hasta las 10:00 am. Ya no había casi comida y le tocaba a los meseros preparar al gusto pero dejando de ser tipo bufet
Stayed 3 nights in Dec 2017

10/10 Excellent

Liliana

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Sep 2017
Response from Hotel San Silvestre on Nov 19, 2017
¡Gracias por alojarse con nosotros! Su opinión es muy importante para nosotros. Trabajamos día a día para convertir su estadía en una agradable experiencia

10/10 Excellent

zayda Olid

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excelente, en general.
Stayed 1 night in Jul 2017

8/10 Good

Marcio

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Pratico
Muy pratico por estar dentro del centro comercial

6/10 Okay

JOSE

Liked: Cleanliness, property conditions & facilities, room comfort
Habitación con impacto excesivo de aparatos extractores de aire, en el exterior; exceso de ruido por salón de fiestas; descuido de recepcionista para responder a las solicitudes. Habitaciones muy ruidosas por efecto del aire acondicionado y ruido de la calle.

8/10 Good

FEDERMAN

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

10/10 Excellent

JUAN PABLO

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Cómodo y agradable
Muy buen hotel, un poco enredados con el servicio de bar y Cafeteria

10/10 Excellent

Hernan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excelente opción para hospedarse en Barrancabermej
Para visitar Barrancabermeja es una excelente opción ya que está ubicado en El Centro comercial cerrado de la ciudad, lo que ayuda a evitar el calor, por cuanto puedes comer y pasear por El Centro comercial sin salir del recinto. No hay gran variedad de tiendas pero es suficiente para distraerse después de la jornada laboral.

10/10 Excellent

Eduy

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Confortable
Bien ubicado, es un oasis en medio de Barrancabermeja. Volvería sin dudarlo

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
buen hotel
bien

10/10 Excellent

MARCIO, Bogota

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
lo mejor en barrancabermeja
lo mejor en barrancabermeja

10/10 Excellent

Luz Marina

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

8/10 Good

Jhon, Bogotá

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excelente opción
El Hotel está muy bien ubicado y muy cómodo

8/10 Good

Ines Elvira

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

8/10 Good

Carlos, Bogota

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excelente hotel, cuenta con todo lo necesario para mis viajes de negociios a Barranca. Muy buena Atencion.

10/10 Excellent

Carlos, Bogota

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Perfecto para el viaje de negocios que realice. Las condiciones del hotel son muy buenas y el servicio fue excelente. Incluso pude recuperar un cable que se me habia perdido de una ocasion anterior que habia venido a dictar un curso en el hotel. El que se encuentre en medio de un Centro Comercial, tambien lo hace muy bueno.
Response from Hotel San Silvestre on Nov 28, 2015
Estimado Sr. Carlos, gracias por elegir nuestro Hotel como su lugar de descanso en Barrancabermeja y por el tiempo dedicado a escribirnos su comentario, el cual será de gran utilidad para los demás viajeros. Esperamos servirle en una nueva oportunidad.

8/10 Good

Rafael, Cucuta

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Bien.

10/10 Excellent

Leonidas, Salvador

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Bom
Ötima, hotel bem localizado, seguro e com toda infra estrucura necessaria para uma cidade interior, nao tem piscina e agua do chuveiro é muito fraca.

8/10 Good

HENRY, Bogota

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excelente
Muy buen Hotel

8/10 Good

Luiz Eduardo, Rio de Janeiro

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Viagem a trabalho
Atendeu às expectativas.

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Agradable
Es agradable. Han mejorado el desayuno en relación a lo que hace un tiempo ofrecían. Pero todavía puede mejorar en variedad.
Response from Hotel San Silvestre on Nov 28, 2015
Gracias por sus comentarios y observaciones. El servicio de desayuno del hotel se presta a través de outsourcing; el cual ya está implementado acciones de mejora para lograr la satisfacción de nuestros huéspedes. Esperamos que en su próxima visita este servicio sea de su agrado. Cordialmente, Jhovana Lozano Galeano, Gerente Hotel San Silvestre.

6/10 Okay

Verified traveler

Liked: Cleanliness, property conditions & facilities, room comfort
Muy caro para lo que se recibe.
Pareciera que el hotel maneja tarifas diferentes a las expuestas en la pagina de hoteles.com.. igualmente la política de visitas del hotel es ABSURDA ( 15 minutos en la habitación ) cuando no tienen bar para recibir a nadie.. El minibar es muy pobre

10/10 Excellent

Eli Reyes, Orlando FL

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Ministro
Buenas atenciones, hotel limpio buena localización buen precio! Cuando regrese definitivo vuelvo a quedarme en San Silvestre.