Lobby sitting area

Reviews of Hotel Atrium Plaza

3.5 out of 5
Hotel Atrium Plaza
Cra 44 No 74 - 85, Barranquilla, Atlantico

Reviews

8.2

Very Good

Rating 10 - Excellent. 129 out of 272 reviews" "
Rating 8 - Good. 86 out of 272 reviews" "
Rating 6 - Okay. 28 out of 272 reviews" "
Rating 4 - Poor. 12 out of 272 reviews" "
Rating 2 - Terrible. 17 out of 272 reviews" "

8.8/10

Cleanliness

8.4/10

Staff & service

7.8/10

Amenities

8.0/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

6/10 Okay

Anton

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Staff was attentive. Except for hot water issue with the shower. Not safe to walk at night. The one block away La Troja is too loud. Ac not. Functioning well in my room. Window in bathroom doesn’t close. Overall noy so bad.
Stayed 1 night in Mar 2024

8/10 Good

alvaro

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Cleanness is very good in and around the property. Shower could be better. Water pressure very poor. Hot water off and on. After a long day you want to go to the hotel and be able to take a nice shower.
Stayed 3 nights in Feb 2024

8/10 Good

Erick A, Princeton

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Service was good. They charge you for towels and pillow cases if you dye your hair and leave stains. Hitel is clean but didnt look like the pictures
Stayed 7 nights in Feb 2024

6/10 Okay

Dharanjay

Stayed 3 nights in Mar 2024

6/10 Okay

Gabriel

Liked: Staff & service
Necesita actualizar sus facilidades.
Stayed 8 nights in Feb 2024
Response from Ecommerce Manager on Feb 20, 2024
Gracias por tomarse un espacio de su valioso tiempo para calificar nuestros servicios y compartir su experiencia.

10/10 Excellent

Julio

Liked: Cleanliness, staff & service, property conditions & facilities
Very good
Stayed 3 nights in Nov 2023
Response from Ecommerce Manager on Feb 16, 2024
Gracias por tomarse un espacio de su valioso tiempo para calificar nuestros servicios y compartir su experiencia.

2/10 Terrible

jordan

Disliked: Cleanliness, staff & service, property conditions & facilities
Very rude
Stayed 2 nights in Jan 2024
Response from Ecommerce Manager on Feb 16, 2024
Thank you for taking your valuable time to rate our services and share your experience.

10/10 Excellent

Hanan

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Jan 2024
Response from Ecommerce Manager on Feb 16, 2024
Gracias por tomarse un espacio de su valioso tiempo para calificar nuestros servicios y compartir su experiencia.

10/10 Excellent

Alana

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2023
Response from Ecommerce Manager on Feb 16, 2024
Gracias por tomarse un espacio de su valioso tiempo para calificar nuestros servicios y compartir su experiencia.

6/10 Okay

mike

Business traveler, Traveled with partner
Liked: Cleanliness, staff & service, amenities
No hot water
Stayed 4 nights in Dec 2023

10/10 Excellent

william

Stayed 1 night in Dec 2023
Response from Ecommerce Manager on Feb 16, 2024
Gracias por tomarse un espacio de su valioso tiempo para calificar nuestros servicios y compartir su experiencia.

2/10 Terrible

Jeffrey

Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
The staff was friendly. Only a few spoke english, but it's Colombia, so that's ok. But for a hotel, you would think hot water and water pressure would be standard. It's not! That in itself made me move to another hotel, without getting a refund.. And other than scrambled eggs, I don't know what that garbage was they called breakfast. Not to mention the breakfast tables were never wiped down after a guest got up. So yeah, finding a clean table was impossible. And when something ran out, that was it, no refills. Guess you had to get there when they first opened.
Response from Ecommerce Manager on Feb 16, 2024
Thank you for taking your valuable time to rate our services and share your experience.

2/10 Terrible

Guillermo

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2023

10/10 Excellent

alejandro

Stayed 2 nights in Nov 2023

10/10 Excellent

Eduar

Stayed 1 night in Oct 2023
Response from Ecommerce Manager on Nov 7, 2023
Gracias por tomarse un espacio de su valioso tiempo para calificar nuestros servicios y compartir su experiencia.

10/10 Excellent

Juan

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Designed of the building inside, the view of the entire city from the 7th floor amazing especially at night
Stayed 9 nights in Sep 2023
Response from Ecommerce manager on Sep 18, 2023
Thank you for taking your valuable time to rate our services and share your experience.

10/10 Excellent

Eric

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent location. Friendly and helpful staff. Wonderful rooms. Could use some minor upkeep, but a beautiful and relaxing place to stay!
Stayed 7 nights in Aug 2023
Response from Ecommerce Manager on Sep 5, 2023
Thank you for taking a space of your valuable time to rate our services and share your experience.

10/10 Excellent

Medardo

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything
Stayed 1 night in Aug 2023
Response from Ecommerce Manager on Aug 29, 2023
Thank you for taking your valuable time to rate our services and share your experience.

8/10 Good

Shmuelik

Stayed 1 night in Aug 2023
Response from Ecommerce Manager on Aug 29, 2023
Gracias por tomarse un espacio de su valioso tiempo para calificar nuestros servicios y compartir su experiencia

10/10 Excellent

Howard

Stayed 1 night in Aug 2023
Response from Ecommerce manager on Sep 14, 2023
Gracias por tomarse un espacio de su valioso tiempo para calificar nuestros servicios y compartir su experiencia.

10/10 Excellent

Moira, Kissimmee

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Aug 2023
Response from Ecommerce Manager on Aug 22, 2023
Gracias por tomarse un espacio de su valioso tiempo para calificar nuestros servicios y compartir su experiencia.

10/10 Excellent

Kibwe

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
OUTSTANDING SERVICE
The service as usual was outstanding
Stayed 3 nights in Jul 2023
Response from Ecommerce Manager on Jul 12, 2023
Thank you for taking your valuable time to rate our services and share your experience.

6/10 Okay

Roberto

Liked: Staff & service
Disliked: Property conditions & facilities
Cheap hotel
Response from Ecommerce Manager on Jul 12, 2023
Thank you for taking your valuable time to rate our services and share your experience.

10/10 Excellent

Gabriel

Liked: Cleanliness, staff & service, property conditions & facilities
The hotel was great , the only issues was the toilet that was bad, the hoster Sebastian was amazing polite and he provided the best service at the hotel
Stayed 2 nights in Jun 2023
Response from Ecommerce Manager on Jul 4, 2023
Thank you for taking your valuable time to rate our services and share your experience.

2/10 Terrible

Hect

Disliked: Cleanliness, staff & service, property conditions & facilities
Simply horrible
Stayed 1 night in Jun 2023
Response from Ecommerce Manager on Jun 13, 2023
Thank you for taking your valuable time to rate our services and share your experience.

10/10 Excellent

Howard

Stayed 1 night in May 2023
Response from Ecommerce Manager on Jun 28, 2023
Gracias por tomarse un espacio de su valioso tiempo para calificar nuestros servicios y compartir su experiencia.

10/10 Excellent

Juan

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Hotel was very nice. Rooms very confortable and cleans. Pool was a plus. The restaurant was excellent. I booked for my last night but when I return will stat there.
Stayed 1 night in May 2023
Response from Ecommerce Manager on May 30, 2023
Thank you for taking your valuable time to rate our services and share your experience.

6/10 Okay

Christopher

Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
Nice hotel good location but lack customer service
Everything was great. However, be careful when they do the mini bar inventory in the room as they charged me for a drink from the room but I never touched the fridge.
Stayed 1 night in May 2023
Response from Ecommerce Manager on May 24, 2023
Thank you for taking your valuable time to rate our services and share your experience.

6/10 Okay

Daphne

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 4 nights in Apr 2023
Response from Ecommerce Manager on Jun 17, 2023
Gracias por tomarse un espacio de su valioso tiempo para calificar nuestros servicios y compartir su experiencia.

8/10 Good

Kibwe

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
GOOD PLACE TO STAY
For some reason the Wi-Fi was out on the whole block for a week I am hoping that they have that fix soon. I like staying at that hotel but that's a non-starter for many. They said it would be fixed and I don't think that's the fault of the hotel but the city.
Stayed 12 nights in May 2023
Response from Ecommerce Manager on May 18, 2023
Thank you for taking your valuable time to rate our services and share your experience.

10/10 Excellent

Kelly

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Nov 2022
Response from Ecommerce Manager on May 10, 2023
Gracias por tomarse un espacio de su valioso tiempo para calificar nuestros servicios y compartir su experiencia.

8/10 Good

Alexis

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities
great busy location, great service, clean, but dreadful gym, 5 minutes for the A/C to turn on, warm water only in shower,
Stayed 6 nights in Apr 2023
Response from Ecommerce Manager on May 5, 2023
Thank you for taking your valuable time to rate our services and share your experience.

10/10 Excellent

Alberto

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
All I have to say is that everything was excellent from my arrival until the time I left
Stayed 3 nights in Apr 2023
Response from Ecommerce Manager on May 8, 2023
Thank you for taking your valuable time to rate our services and share your experience.

10/10 Excellent

Victor, Myrtle Beach

Liked: Cleanliness, staff & service, property conditions & facilities
Very nice place
Stayed 1 night in Apr 2023
Response from Ecommerce Manager on Apr 27, 2023
Gracias por tomarse un espacio de su valioso tiempo para calificar nuestros servicios y compartir su experiencia.

2/10 Terrible

JORWARK

Traveled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel has a terrible service, the sauna did not work and they do not offer it either, the pool was dirty, the jacuzzi did not work the bubbles, the restaurant staff was very rude and little tolerant! I do not recommend it…
Stayed 2 nights in Apr 2023
Response from Ecommerce Manager on Apr 27, 2023
Gracias por tomarse un espacio de su valioso tiempo para calificar nuestros servicios y compartir su experiencia.

10/10 Excellent

Hensley

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I liked that there were many stores around. Neigbourhood around the hotel is dirty, noisy and unsafe.
Stayed 10 nights in Apr 2023
Response from Ecommerce Manager on Apr 18, 2023
Thank you for taking your valuable time to rate our services and share your experience.

6/10 Okay

Lillian

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Space in the room was good
Stayed 5 nights in Mar 2023
Response from Ecommerce Manager on Mar 29, 2023
Gracias por tomarse un espacio de su valioso tiempo para calificar nuestros servicios y compartir su experiencia.

8/10 Good

Donovan

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
I loved the service in general, nice staff. I loved the breakfast and facilities inaide the building.
Stayed 1 night in Mar 2023
Response from Ecommerce Manager on Mar 28, 2023
Thank you for taking your valuable time to rate our services and share your experience.

2/10 Terrible

Wendy

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2023
Response from Ecommerce Manager on Mar 28, 2023
Gracias por tomarse un espacio de su valioso tiempo para calificar nuestros servicios y compartir su experiencia.

10/10 Excellent

Juan Ramon

Liked: Staff & service, amenities, property conditions & facilities
Stayed 9 nights in Feb 2023
Response from Ecommerce Manager on Mar 21, 2023
Gracias por tomarse un espacio de su valioso tiempo para calificar nuestros servicios y compartir su experiencia.

8/10 Good

Reginald

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
the location was great. Staff was very courteous and kind even with the little Spanish I did know. they were very helpful.
Stayed 2 nights in Feb 2023
Response from Ecommerce Manager on Mar 3, 2023
Gracias por tomarse un espacio de su valioso tiempo para calificar nuestros servicios y compartir su experiencia.

10/10 Excellent

Manuel, EL PASO

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Close to attractions
Stayed 1 night in Feb 2023
Response from Ecommerce Manager on Mar 3, 2023
Gracias por tomarse un espacio de su valioso tiempo para calificar nuestros servicios y compartir su experiencia.

8/10 Good

Yudelkis

Traveled with family
Liked: Staff & service, amenities, property conditions & facilities
The property was clean and the staff was friendly and helpful The only inconvenience was that the hot water in the shower didn’t work so well, but overall it was good
Stayed 2 nights in Jan 2023
Response from Ecommerce Manager on Mar 3, 2023
Gracias por tomarse un espacio de su valioso tiempo para calificar nuestros servicios y compartir su experiencia.

8/10 Good

Anany

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Room was comfortable, good breakfast and great staff. I will definitely come back.
Stayed 1 night in Jan 2023
Response from Ecommerce Manager on Mar 3, 2023
Gracias por tomarse un espacio de su valioso tiempo para calificar nuestros servicios y compartir su experiencia.

8/10 Good

Jeannine

Traveled with family
Liked: Cleanliness, staff & service, amenities
No hot water on some rooms.
Response from Ecommerce Manager on Mar 3, 2023
Gracias por tomarse un espacio de su valioso tiempo para calificar nuestros servicios y compartir su experiencia.

10/10 Excellent

Joseh

Stayed 1 night in Dec 2022

6/10 Okay

Vadim

Traveled with partner
Liked: Cleanliness, staff & service
No hot water in all the rooms I was
Stayed 1 night in Oct 2022
Response from Ecommerce Manager on Nov 3, 2022
Estimado señor Vadim Gracias por escogernos y por tomarse un espacio de su tiempo para calificar nuestros servicios. Nos place saber que su estadía haya sido placentera. Esperamos tener el gusto de prestarle nuestros servicios en una próxima ocasión.

10/10 Excellent

jorge

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Muy bueno
Stayed 7 nights in Oct 2022
Response from Ecommerce Manager on Nov 3, 2022
Estimado señor Jorge Gracias por escogernos y por tomarse un espacio de su tiempo para calificar nuestros servicios. Nos place saber que su estadía haya sido placentera. Esperamos tener el gusto de prestarle nuestros servicios en una próxima ocasión.

2/10 Terrible

Nicholas

Traveled with group
Liked: Cleanliness
Disliked: Staff & service, room comfort
Not great!
Lady at the front desk was extremely rude and for some strange reason kept laughing at me every time i approached her for help ot a question. It definitely made me feel uncomfortable. The hotel is next to a busy road, and is very noisy. Also the hotel is next to a few busy bars and night clubs. If you are looking for rest this hotel is not for you. If you are looking to party all night long this hotel is perfect.
Stayed 6 nights in Aug 2022
Response from Ecommerce Manager on Aug 23, 2022
Lord NicholasThank you for choosing us, we apologize for the inconvenience and inconvenience presented during your stay, we will take measures to improve to provide a better service.

10/10 Excellent

Melida

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great service and very delicious breakfast.
Stayed 2 nights in Aug 2022
Response from Ecommerce on Aug 16, 2022
Señora Melida Gracias por escogernos y por tomarse un espacio de su tiempo para calificar nuestros servicios, nos place saber que su estadía en el hotel haya sido placentera. Esperamos tener el gusto de prestarle nuestros servicios en una próxima ocasión.