The staff was friendly. Only a few spoke english, but it's Colombia, so that's ok. But for a hotel, you would think hot water and water pressure would be standard. It's not! That in itself made me move to another hotel, without getting a refund.. And other than scrambled eggs, I don't know what that garbage was they called breakfast. Not to mention the breakfast tables were never wiped down after a guest got up. So yeah, finding a clean table was impossible. And when something ran out, that was it, no refills. Guess you had to get there when they first opened.