Ratings based on 273 Verified Reviews

4.5 out of 5
88% of guests recommend
4.7 Room cleanliness
4.4 Service & staff
4.6 Room comfort
4.6 Hotel condition
Expedia Verified Reviews
4 out of 5
Recommended
for Everyone
by A verified traveler

Nice but not 100% as advertised

Posted Mar 1, 2017
Place was pretty great aside from the pool - the pictures of the pool aren't even real and are incredibly inaccurate.
4 out of 5
by A verified traveler

Good hotel but not good service

Posted Dec 17, 2016 on Hotels
The hotel is good and comfortable but their service is not that great. I had called a week prior to arrival to make arrangements for airport pick up. They provided an email which they never responded to after 3 time following up. Also, during the stay the hair dryer in my room was not working and called for another one. The girld that answer said they could not do anything until the spa opened at 9am ( had to be at a meeting for 8:30). I had to get mad, escalated the sicutation and finally got a new one. Hotel great but service not so much!
Comment from Hotel Management
Dec 28, 2016 by General Manager, Hotel Management
Dear Guest, We appreciate the time dedicated to manifest us your experience at the hotel. We apologize for the inconvenience during your stay, We inform you that We have taken the necessary corrective measures. We thanks your understanding and look forward to attend you again. Best Regards, Vilma Vivas B. Gerente General
5 out of 5
by A verified traveler

Posted Nov 29, 2016 on Hotels
Excellent Hotel, good service. I will recommend to everyone of my friends and family on the future. Thanks, Hotel Estelar
Comment from Hotel Management
Dec 1, 2016 by General Manager, Hotel Management
Dear Guest, Your positive comments motivate us to go forward and help us to our improvement. We Thanks you and We are glad to know that you have a good stay in the hotel. We hope to see you soon in your next visit in the city. Best Regards, Vilma Vivas Botero Gerente General
5 out of 5
by A verified traveler

Posted Nov 17, 2016 on Hotels
Everything perfect
Comment from Hotel Management
Nov 30, 2016 by General Manager, Hotel Management
Dear Guest, Thank you for your comments wich are very importan to us, We are pleased to know tha you have a good stay in the hotel. We will continue working in our improvement, and We will waiting for you in your next visit to the city. Best Regards, Vilma Vivas Botero General Manager
4 out of 5
by A verified traveler

Comfortable convinient location for business hotel

Posted Oct 28, 2016 on Hotels
This hotel looks very nice. It has an impressive entrance, nice rooms, good restaurant, good swimming pool, good decoration, good bar with pleasant barman, everything was great except the time for check out. I am very patient but it was a really slow process.
Comment from Hotel Management
Oct 31, 2016 by General Manager, Hotel Management
Dear guest, We appreciate your positive comments concerning your stay with us we are pleased that we meet your expectations. We also received your observacions in order to improve the quality of our service. We hope to serve you in your next visit to the city. Best Regards, Vilma Vivas General Manager
2 out of 5
by A verified traveler

lack of privacy

Posted Oct 10, 2016
Pros: Not much
Cons: There is no one to help you with directions or recommendations about restaurants and other amenities in the city
In this hotel you get the feeling that you are sleeping in the halls. You can hear your room neighbors every word when they are talking.
Comment from Hotel Management
Oct 25, 2016 by vilma.vivas@hotelesestelar.com, Hotel Management
Dear guest, Thanks for your time to provide us feedback with your comments. We ask for apologize for the inconvenience presented during your stay. We hope the opportunity to assist your next on occasion. Best Regards, Vilma Vivas Botero General Manager
5 out of 5
by A verified traveler

Good value great hotel

Posted Aug 15, 2016 on Hotels
Clean new and good service
5 out of 5
by Hector

This traveler left a rating score only Posted Jul 10, 2016 on Hotels
5 out of 5
by Angel

Posted May 22, 2016 on Hotels
Comment from Hotel Management
by Carlos Villatoro, Hotel Management
Apreciado señor Angel Agradecemos el haber tomado su tiempo para calificar nuestros servicios. Esperamos tener el gusto en atenderlo en su proxima visita a la ciudad. Cordial saludo. Vilma Vivas B. Gerente General
5 out of 5
Recommended
for Everyone
by A verified traveler from Miami

Modern Hotel close to Shopping and Restaurants

Posted May 17, 2016
Pros: Modern Hotel, very quit
Location: Hotel is close to Shopping, Restaurants, Nightlife
Location of the Hotel is very good, close to Shopping, Restaurants, Nightlife
Comment from Hotel Management
May 19, 2016 by vilma.vivas@hotelesestelar.com, Hotel Management
Dear Guest, We appreciate your comments and we are pleased to have met your expectations during your stay . We hope to have the pleasure to assist again. Best regards. Vilma Vivas Botero General Manager