Indoor spa tub

Reviews of Hollow Inn and Motel

2 out of 5
Hollow Inn and Motel
278 S Main St, Barre, VT

Reviews

7.6

Good

Rating 10 - Excellent. 200 out of 785 reviews" "
Rating 8 - Good. 308 out of 785 reviews" "
Rating 6 - Okay. 166 out of 785 reviews" "
Rating 4 - Poor. 76 out of 785 reviews" "
Rating 2 - Terrible. 35 out of 785 reviews" "

7.6/10

Cleanliness

8.0/10

Staff & service

7.2/10

Amenities

7.0/10

Property conditions & facilities

7.0/10

Eco-friendliness

Reviews

4/10 Poor

STEVEN, Middletown

Traveled with partner
Liked: Property conditions & facilities
Disliked: Staff & service
When we arrived, the front door was locked. A note near the door directed us to call a number - that had no area code. When asked, the manager said "I thought everyone would know the area code." We're travelers, why would we know the area code? Anyway, we were not told what the wi-fi password was. I called the same number as before but never got a callback. I was previously told by the manager that she was having a problem with harassing phone calls from someone and wasn't answering the phone. But if that is the same line that guests are using, I don't know, why not look at the Caller ID? And or call the police on the person that was harassing? Why not promptly listen to voice mail messages. When we booked the room, one of the criteria was chose / choose, is breakfast included as this is VERY convenient. It need not be a full buffet, but something. We were told that this motel was no longer serving breakfast. That's fine, I guess, but their site should be updated on Travelocity to indicate such. At checkout in the morning, again, the front door was locked, and there was no one in the lobby. I got into the lobby via a side door and left the key on the desk. The manager, overall, was friendly (though I never saw her again after checking in), and the room itself was VERY spacious, and clean. Those were the only redeeming aspects of our stay.
Stayed 1 night in Apr 2022

4/10 Poor

Lorena

Traveled with family
Liked: Cleanliness
Disliked: Staff & service
The room itself was nice. However, I paid for “continental breakfast” and confirmed over the phone that breakfast was included with accommodation to only find out that morning that breakfast was not being served due to covid. Disappointing and inconvenient especially when you travel with children and one of them had a broken bone. They did bring us half container of milk and an open bag of cereal -no spoons, no bowls. I took it as a joke. There was no refund and no apology. Very unfortunate experience.
Stayed 1 night in Dec 2021

10/10 Excellent

Verified traveler

Stayed 1 night in Oct 2020
Response from IJ on Nov 3, 2020
Thank you for the 5 stars rating.

10/10 Excellent

Tammy

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2020
Response from IJ on Nov 3, 2020
Thank you for the rating.

4/10 Poor

Joe, Alabama

Disliked: Staff & service, amenities, property conditions & facilities
I found the property to be excessively noisy. The room was clean, but the light in the bathroom didn't work. Also, the cleaning and safety practices listed says "Guest accommodations are accessible via mobile device." This hotel doesn't even have key cards, just regular old-fashioned keys. The room also had a large overstuffed recliner that you had to move to get to the desk. This was a disappointing stay.
Stayed 1 night in Oct 2020
Response from Louis on Oct 7, 2020
I apologize on behalf of everyone at Hollow Inn & Motel. Please know that your situation was an exception. As you can see on other reviews, we are known for taking ownership and caring deeply about our customers. We can’t fix the past but you have my personal commitment to improve the way our staff serves every customer. Until then, please accept my sincerest apologies on behalf of everyone on the team.

10/10 Excellent

Bob

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2020
Response from Louis on Oct 7, 2020
Thank you for your rating.

10/10 Excellent

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Thanks you for everything. Staff was accommodating and room was perfect
Stayed 1 night in Aug 2020
Response from IJ on Sep 8, 2020
This review made our day! Thank you so much for taking the time to leave us this amazing review.

8/10 Good

Kim, New Jersey

Traveled with partner
Liked: Staff & service, property conditions & facilities
Disliked: Amenities
The property looked nice from the outside and the lobby. The room was very large with an adjoining sitting room. The bed was very comfortable and the shower was nice.
Stayed 1 night in Jul 2020
Response from IJ on Sep 8, 2020
We are so grateful for your kind words. Thanks for sharing your review with us and the community.

4/10 Poor

Verified traveler

Disliked: Property conditions & facilities
Stayed 1 night in Jul 2020
Response from IJ on Sep 8, 2020
Thanks

10/10 Excellent

cory

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2020

4/10 Poor

Patricia

Traveled with family
Disliked: Cleanliness, staff & service, property conditions & facilities
Stay elsewhere!
Upon arrival, there was no clear instructions on where to go to register. Once we figured it out, we had to go in the lobby and dial a phone. After several attempts, someone finally picked up and said they would be right out. The man was dressed in a raggedy tee shirt with stains on it. Checked us in and handed us the keys. He did not explain where the room was located, so we walked around the entire area trying to find our room. After several minutes the man came outside and pointed in the direction of where we needed to go. Once in the room, the main area was pretty clean and it was spacious. However, the ice bucket was dirty and the lid was stuck closed requiring us to wash and force the lid off. After cleaning the bucket, we went to get ice. However, the ice machine on our floor was not working. We checked all around the Inn and could not find a working machine. We called to the front desk to ask where we could get ice and we were informed that they did not have any ice available because too many people were taking it!?!?! Never heard such a response in my life. The last issue was there was mildew in shower and the shower curtain was not lined. In the morning when we went to check out, the main lobby area was locked and there was no instructions on how to check out or where to put keys. When we called the main number to find out what to do, no one Answered. Had to back to room and call “0” to find out how to leave. Also was supposed to be free breakfast. There was nothing
Stayed 1 night in Jun 2020

10/10 Excellent

Ralph

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
I’d stay again for sure
Arrived late. Owner was super nice. Gave us his cell to call when we got there. Upgraded our room and even let me park my bike by the patio of our room. Could not have asked for more.
Stayed 1 night in Jun 2020

6/10 Okay

Michael

Business traveler
Liked: Cleanliness, staff & service, room comfort
Cigarette smell, but nice.
While this hotel has signs everywhere about a $250 charge for smoking anywhere indoors, it reeks of decades of cigarette smoke. They use the heck out of carpet powder, but it does not cover up that stink. They simply need to replace the carpet and all drapes. The smell is permanent. Otherwise the stay was fine. Clean rooms, friendly staff, safe and quiet area, and the room layout itself was very nice.
Stayed 1 night in Jun 2020

4/10 Poor

Verified traveler

Disliked: Staff & service, amenities, property conditions & facilities
Toilet not working properly... property is being used as a homeless shelter...
Stayed 1 night in Jun 2020
Response from Louis Orellana on Jun 23, 2020
All hotels in Vermont were use to house need it families DO NOT REFER TO THE PROPERTY THAT WAY ! we re all humans and in moments of necessity we say PRESENT! I should up rejected your reservation ! With the pandemic everything change so get use to.

6/10 Okay

Verified traveler

Disliked: Cleanliness, staff & service
You get what you don't pay for...
The room was missing a clock, there were 2 used towels in the bathroom, the sheet on one bed had a stain on it. You get what you don't pay for...
Stayed 1 night in Mar 2020
Response from I J on Mar 10, 2020
we are very sorry about this heppan. never again . and thank you very much for your review big help thank you again I J

8/10 Good

John

Traveled with group
Liked: Cleanliness, staff & service, room comfort
A little disappointed
Problem with thermostat on the heat. Had to shut it off to not be roasted alive. Faucet in bathroom sink loose. Could use a little TLC. Went to breakfast, unfortunately most of the hot bins were empty.
Stayed 1 night in Feb 2020
Response from Lewis on Mar 6, 2020
Thank you for your feedback. The Management has taken your feedback in a positive manner and actions have been taken to avoid such incidents in future. Please accept our sincere apologies for the inconvenience caused during your stay with us.

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service
Stayed 1 night in Feb 2020
Response from Lewis on Mar 6, 2020
Thank you for your feedback.

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Feb 2020
Response from Lewis on Mar 6, 2020
Thank you for the rating.

10/10 Excellent

sandra

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Perfect for what we expected.
his hotel was older but very clean and a ten for the value! Our check in took minutes, and we had parking directly outside our room! It was also the biggest motel room I have ever stayed in. Winter stay so no pool. Would stay here again for sure.
Huge room!!
Stayed 1 night in Feb 2020
Response from IJ on Mar 6, 2020
Thank you very much for taking time to share your experience following your recent stay with us. We were delighted to read through your wonderful comments. Our team is always dedicated to provide the best hospitality we offer our guests for a comfortable and memorable stay and we will not miss to share these thoughts with our team. We certainly look forward to welcome you back in the future, to experience even more of what we have to offer.

10/10 Excellent

Brian

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great stay
Our room was really nice! We were surprised with the size of, everything seemed new, kitchenette was very helpful. The man who ran the front desk was very friendly and welcoming. He even got up earlier than usual to have breakfast ready for us since we had to be up so early.
Stayed 2 nights in Feb 2020
Response from I J on Feb 28, 2020
Thanks for staying with us. We appreciate your feedback

8/10 Good

Geoff

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2020
Response from I J on Feb 28, 2020
Thanks for staying with us. We appreciate your feedback

8/10 Good

Verified traveler

Stayed 1 night in Feb 2020
Response from I J on Feb 20, 2020
Thanks for staying with us. We appreciate your feedback!

6/10 Okay

Roni

Traveled with family
Liked: Staff & service
The room was clean and no surprises. The property does need updating and the breakfast could use a little more imagination.
Stayed 3 nights in Feb 2020
Response from IJ on Feb 19, 2020
Thank you for your feedback. Thank you for bringing this matter to our attention. Look forward to seeing you again. Again, thank you for your feedback!”

8/10 Good

Verified traveler

Stayed 1 night in Feb 2020
Response from I J on Feb 17, 2020
Thanks for staying with us. We appreciate your feedback!

10/10 Excellent

Verified traveler

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Can’t best it for the price. Antiquated but clean and comfortable.
Stayed 1 night in Feb 2020
Response from I J on Feb 14, 2020
Thanks for staying with us. We appreciate your feedback

10/10 Excellent

Verified traveler

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2020
Response from I J on Feb 14, 2020
Thanks for staying with us. We appreciate your feedback

8/10 Good

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Feb 2020
Response from I J on Feb 14, 2020
Thanks for staying with us. We appreciate your feedback

10/10 Excellent

Aimee

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2020
Response from IJ on Feb 14, 2020
Thanks for staying with us. We appreciate your feedback

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service
Stayed 2 nights in Feb 2020
Response from I J on Feb 14, 2020
Thanks for staying with us. We appreciate your feedback

8/10 Good

Verified traveler

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
I have been staying at the Hollow Inn regularly until I find permanent housing in the area. The accommodations are fine and the price is good. The place is a little dated but it's clean and comfortable and I will keep returning.
Stayed 3 nights in Jan 2020
Response from I J on Feb 3, 2020
Thanks for staying with us. We appreciate your feedback

10/10 Excellent

Verified traveler

Traveled with family and small children
Liked: Cleanliness, staff & service
Nice location, clean large rooms and friendly staff
Stayed 1 night in Jan 2020
Response from I J on Feb 3, 2020
Thanks for staying with us. We appreciate your feedback

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service
Stayed 1 night in Jan 2020
Response from I J on Feb 3, 2020
Thanks for staying with us. We appreciate your feedback

10/10 Excellent

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very clean and convenient. Spacious room. Would stay again.
Stayed 1 night in Jan 2020
Response from I J on Jan 25, 2020
Thanks for staying with us. We appreciate your feedback!

8/10 Good

Verified traveler

Traveled with group, Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The room was very nice loved it like home had all the amenities you could want
Stayed 4 nights in Jan 2020
Response from I J on Jan 15, 2020
Thanks for staying with us. We appreciate your feedback

8/10 Good

Kim

Traveled with family
Liked: Cleanliness, staff & service, room comfort
Stayed 1 night in Jan 2020
Response from I J on Jan 15, 2020
Thanks for staying with us. We appreciate your feedback

10/10 Excellent

Kai

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good
Stayed 1 night in Jan 2020
Response from i j on Jan 10, 2020
Thanks for staying with us. We appreciate your feedback.

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Jan 2020
Response from I J on Jan 8, 2020
Thanks for staying with us. We appreciate your feedback

8/10 Good

Verified traveler

Liked: Cleanliness
The room was very large a bit old but it was pretty clean and had a balcony
Stayed 2 nights in Jan 2020
Response from I J on Jan 5, 2020
Thanks for staying with us. We appreciate your feedback!

8/10 Good

Margaret

Liked: Staff & service
Stayed 2 nights in Dec 2019

8/10 Good

Verified traveler

Traveled with family and small children
Liked: Staff & service, amenities, property conditions & facilities
Our room was not the cleanest from previous guests. Also our blankets and burn holes in them which would appear from cigarettes. It was affordable though and the room was large.
Stayed 2 nights in Dec 2019
Response from I J on Jan 1, 2020
Thanks for staying with us. We appreciate your feedback we are very sorry about that .

10/10 Excellent

Marilyn

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Dec 2019
Response from I J on Dec 29, 2019
Thanks for staying with us. We appreciate your feedback!

8/10 Good

Kim

Liked: Staff & service, room comfort
Worn but clean
The room was in the main inn which was fine. I was arriving after 10 when desk closed and they were very accommodating. The room was worn but clean and had a small kitchenette with a fridge. Price was great for a one night stay. Would go there again since I was just passing through going to Burlington.
Stayed 1 night in Dec 2019
Response from i j on Dec 21, 2019
thank you very much kim i j

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2019
Response from ij on Dec 21, 2019
thank you very much

8/10 Good

John, Montreal

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good location on the top of a small hill, spacious bedroom, clean.
Stayed 1 night in Dec 2019
Response from i j on Dec 21, 2019
Thanks for staying with us. We appreciate your feedback!

6/10 Okay

Traveler

Traveled with family
Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
Our room was clean and warm on a very cold weekend. It was pleasant. Staff seemed abrupt and rude when I called to confirm our accommodations.
Stayed 2 nights in Dec 2019
Response from i j on Dec 21, 2019
Thanks for staying with us. We appreciate your feedback!

6/10 Okay

Verified traveler

Traveled with group
Liked: Staff & service
nice and simple but lacking attention to detail. -mini fridge not emptied( previous tenant's food items still present) -doors closing side room are broken so could not close all the way -electrical outlet in kitchenette not working. Had to move coffee maker into living room area to find functioning plug -companions room has same problem with coffee maker plus no hot water in shower BUT I did like the size and layout of room and staff friendly and accommodating and can't beat the price point. Location perfect for our needs.
Stayed 1 night in Nov 2019
Response from Louis on Dec 2, 2019
Thanks for staying with us. We appreciate your feedback! We'll look into those details, Thank you for letting us know.

8/10 Good

Regina

Traveled with family
Liked: Cleanliness, room comfort
we will be back... see you then.
overall I enjoyed my stay. the rooms are spacious and clean. the refrigerator should be moved out of the closet, it's present placement restricts access to the closet rendering the closet all but unusable. the staff where friendly and helpful.
Stayed 4 nights in Nov 2019
Response from Louis on Nov 26, 2019
Thanks for staying with us. We appreciate your feedback! we'll work on the refrigerator placement. Thank You

10/10 Excellent

Verified traveler

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Just what we needed. We were passing through town and needed a place to stay for the night.
Stayed 1 night in Nov 2019
Response from Louis on Nov 26, 2019
Thanks for staying with us. We appreciate your feedback!

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Nov 2019
Response from Louis on Nov 20, 2019
Thanks for staying with us. We appreciate your feedback!

10/10 Excellent

Kevin

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very clean staff very friendly
Stayed 1 night in Nov 2019
Response from Louis on Nov 15, 2019
Thanks for staying with us. We appreciate your feedback!