Lobby

Reviews of Best Western Plus Mariposa Inn & Conference Centre

3 out of 5

Reviews

8.2

Very Good

Rating 10 - Excellent. 299 out of 790 reviews" "
Rating 8 - Good. 323 out of 790 reviews" "
Rating 6 - Okay. 102 out of 790 reviews" "
Rating 4 - Poor. 43 out of 790 reviews" "
Rating 2 - Terrible. 23 out of 790 reviews" "

8.6/10

Cleanliness

8.6/10

Staff & service

8.2/10

Amenities

8.2/10

Property conditions & facilities

8.2/10

Eco-friendliness

Reviews

8/10 Good

Chuck

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The driveway had lots of pot holes that could damage the front end of a vehicle
Stayed 1 night in Apr 2024
Response from Best Western PLUS Mariposa Inn on Apr 15, 2024
Dear Chuck, Thank you for taking the time to share your recent experience at Best Western PLUS Mariposa Inn. Your feedback is invaluable to us as we continuously strive to improve our guest experience.We apologize for any inconvenience caused by the condition of our driveway during your stay. Our maintenance team has been alerted, and they are working diligently to ensure that the potholes are repaired promptly to prevent any potential damage to vehicles in the future.We genuinely appreciate your patience and understanding in this matter. It is through feedback like yours that we are able to identify areas for improvement and make the necessary adjustments to enhance our guests' overall satisfaction.Once again, thank you for choosing Best Western PLUS Mariposa Inn. We hope to have the opportunity to welcome you back and provide you with a seamless and enjoyable stay in the near future.Warm regards,Best Western PLUS Mariposa Inn

6/10 Okay

Joseph

Business traveler
Liked: Cleanliness, staff & service, amenities
Disliked: Property conditions & facilities
The service was great. Very friendly. No issues there’s. The room was just very very outdated. I woke up to the person in the next room snoring. The tub was clogged. The was zero view, it’s in a very industrialized area.
Stayed 1 night in Apr 2024
Response from Best Western PLUS Mariposa Inn on Apr 8, 2024
Dear Joseph, Thank you for taking the time to share your feedback regarding your recent stay with us at Best Western PLUS Mariposa Inn. We greatly appreciate your valuable input as it helps us to continually improve our services and facilities.We are thrilled to hear that you found our service to be great and our staff to be very friendly. Providing exceptional service is our top priority, and we are pleased to know that we were able to meet your expectations in this regard.However, we are truly sorry to learn of the issues you experienced during your stay. Please accept our sincerest apologies for any inconvenience caused by the outdated room, the noise disturbance from the neighboring guest, the clogged tub, and the lack of a satisfactory view. This is certainly not the experience we aim to provide to our valued guests.Rest assured, we have already taken immediate steps to address the concerns you raised. Our maintenance team has been alerted to rectify the tub clogging issue, and we are also looking into ways to improve the soundproofing of our rooms to ensure a more peaceful environment for our guests. Additionally, we are exploring options to enhance the aesthetics of our rooms to create a more modern and comfortable ambiance.We genuinely appreciate your patience and understanding as we work to resolve these matters promptly. Should you choose to stay with us again in the future, we would be more than happy to offer you a room that meets your expectations and ensures a more enjoyable experience.Once again, thank you for bringing these concerns to our attention. We hope to have the opportunity to welcome you back and provide you with the exceptional stay that you deserve.Warm regards,Best Western PLUS Mariposa Inn

10/10 Excellent

Ted

Traveled with partner
Liked: Cleanliness, staff & service
Parking lot needs repair
Stayed 1 night in Apr 2024
Response from Best Western PLUS Mariposa Inn on Apr 7, 2024
Dear Ted,Thank you for choosing to stay at the Best Western PLUS Mariposa Inn and for taking the time to provide feedback about your recent experience. We greatly value guest feedback as it helps us to identify areas where we can improve our services and facilities.We sincerely apologize for any inconvenience you experienced due to the condition of our parking lot. Please know that we take your comments seriously, and we will address the issue promptly to ensure that our parking lot is well-maintained and provides a safe and comfortable experience for our guests.Your satisfaction is our top priority, and we appreciate your patience and understanding as we work to make necessary improvements. If there is anything else we can do to enhance your stay or if you have any further feedback, please do not hesitate to contact us.We hope to have the opportunity to welcome you back to the Best Western PLUS Mariposa Inn in the future and provide you with a more enjoyable experience.Warm regards,Best Western PLUS Mariposa Inn

8/10 Good

Teri

Traveled with family
Liked: Staff & service, property conditions & facilities
convienient to Casino Rama
Stayed 1 night in Mar 2024
Response from Best Western PLUS Mariposa Inn on Apr 3, 2024
Dear Terri, Thank you for choosing to stay at Best Western PLUS Mariposa Inn and for taking the time to share your feedback with us. We're delighted to hear that you found our hotel convenient for your visit to Casino Rama.Being located conveniently close to Casino Rama is indeed one of the many perks of staying with us, and we're thrilled that our location met your needs during your trip.We strive to provide all our guests with a comfortable and enjoyable experience, and it's fantastic to know that we were able to contribute to your overall satisfaction.Should your travels bring you back to the area, we would love to welcome you back to Best Western PLUS Mariposa Inn. If there's anything else we can assist you with in the meantime, please don't hesitate to reach out.Thank you once again for your patronage and for sharing your experience with us.Warm regards,Best Western PLUS Mariposa Inn

6/10 Okay

Michael

Traveled with family
Liked: Cleanliness
Disliked: Staff & service
Stayed 3 nights in Mar 2024
Response from Best Western PLUS Mariposa Inn on Mar 22, 2024
Dear Michael, Thank you for choosing Best Western PLUS Mariposa Inn for your recent stay and for taking the time to share your feedback with us. We appreciate your honest review as it allows us to better understand our guests' experiences and areas where we can improve.Please accept our sincere apologies for any inconvenience you experienced during your time with us. We appreciate your understanding and assure you that your concerns will be taken seriously by our management team. We hope that you will consider giving us another opportunity to exceed your expectations during your next visit to the area.Once again, thank you for choosing Best Western PLUS Mariposa Inn. We value your feedback and look forward to the opportunity to welcome you back for a more enjoyable experience in the future.Warm regards,Best Western PLUS Mariposa Inn

10/10 Excellent

Cheryl

Stayed 1 night in Mar 2024
Response from Best Western PLUS Mariposa Inn on Mar 15, 2024
Dear Cheryl, Thank you for choosing to stay at Best Western PLUS Mariposa Inn and for taking the time to share your experience with us. We are thrilled to hear that you had such a wonderful stay and that we could exceed your expectations.Receiving a perfect score of 5 out of 5 is incredibly gratifying for our team, as we strive to provide exceptional service and comfort to each and every guest. It is delightful to know that our efforts resonated with you and contributed to making your visit memorable.We genuinely value your patronage and the trust you've placed in us. Should your travels bring you back to the area, it would be our pleasure to welcome you once again and provide you with another exceptional stay.Thank you again for your glowing review, and we look forward to hosting you in the future.Warm regards,Best Western PLUS Mariposa Inn

8/10 Good

Natasha

Stayed 1 night in Mar 2024
Response from Best Western PLUS Mariposa Inn on Mar 22, 2024
Dear Natasha, Thank you for choosing to stay with us at Best Western PLUS Mariposa Inn and for taking the time to share your feedback. We greatly appreciate your comments as they help us to continually improve our services and ensure that each guest has a memorable experience.We are thrilled to hear that you enjoyed your stay with us and that our accommodations met your expectations. Providing comfortable and clean rooms for our guests is always our top priority, and we are delighted to know that we succeeded in this aspect.Once again, thank you for choosing Best Western PLUS Mariposa Inn for your recent stay. We look forward to welcoming you back for another enjoyable experience in the near future.Warm regards,Best Western PLUS Mariposa Inn

10/10 Excellent

Jason

Liked: Cleanliness, staff & service, property conditions & facilities
All was nice
Stayed 1 night in Feb 2024
Response from Best Western PLUS Mariposa Inn on Mar 5, 2024
Dear Jason, Thank you for taking the time to share your feedback and for giving us a perfect rating! We're thrilled to hear that you had such an exceptional experience during your stay at The Best Western PLUS Mariposa Inn.Providing our guests with top-notch service and a memorable experience is always our priority, and it's gratifying to know that we succeeded in exceeding your expectations. Your glowing review means a lot to us, and it serves as a great motivation for our team to continue delivering outstanding hospitality.Should your travels bring you back to our area, we would be delighted to welcome you back for another wonderful stay. If there's anything more we can do to enhance your experience, please don't hesitate to let us know.Once again, thank you for choosing The Best Western PLUS Mariposa Inn. We look forward to the opportunity of hosting you again in the future!Warm regards,The Best Western PLUS Mariposa Inn

8/10 Good

Tracey

Liked: Cleanliness, staff & service, property conditions & facilities
Easy check in
Stayed 1 night in Feb 2024
Response from Best Western PLUS Mariposa Inn on Mar 5, 2024
Dear Tracey, Thank you for taking the time to share your feedback about your recent stay at the Best Western PLUS Mariposa Inn. We're delighted to hear that our location suited your needs perfectly and that you found our staff to be friendly.We're thrilled that your check-in experience was smooth and hassle-free. Ensuring a seamless arrival process for our guests is one of our top priorities, and it's rewarding to know that we succeeded in making your check-in easy and efficient.We genuinely appreciate your kind words and are grateful for your recognition of our efforts. Should you require any further assistance or have any special requests during your stay, please don't hesitate to reach out to our dedicated team.Once again, thank you for choosing to stay with us. We hope to have the pleasure of welcoming you back to the Best Western PLUS Mariposa Inn in the near future.Warm regards,Best Western PLUS Mariposa Inn

10/10 Excellent

Susan

Traveled with group
Liked: Amenities
Perfectly located for our needs and friendly staff!
Stayed 1 night in Feb 2024
Response from Best Western PLUS Mariposa Inn on Mar 5, 2024
Dear Susan, Thank you for taking the time to share your feedback with us regarding your recent stay at The Best Western PLUS Mariposa Inn. We're delighted to hear that our location perfectly suited your needs and that you found our staff to be friendly.Providing a convenient location and excellent customer service are both integral parts of our commitment to ensuring our guests have a pleasant and comfortable stay. Your kind words serve as great encouragement for our team, and we truly appreciate your recognition of their efforts.Should your travels bring you back to our area, we would be thrilled to welcome you back for another enjoyable stay. If there's anything more we can do to enhance your experience, please don't hesitate to let us know.Once again, thank you for choosing The Best Western PLUS Mariposa Inn. We look forward to the opportunity of hosting you again in the future!Warm regards,The Best Western PLUS Mariposa Inn

10/10 Excellent

Howard

Liked: Staff & service
Stayed 1 night in Feb 2024
Response from Best Western PLUS Mariposa Inn on Mar 5, 2024
Dear Howard, Thank you for taking the time to share your feedback and for giving us a perfect rating! We're thrilled to hear that you had such an exceptional experience during your stay at The Best Western PLUS Mariposa Inn.Providing our guests with top-notch service and a memorable experience is always our priority, and it's gratifying to know that we succeeded in exceeding your expectations. Your glowing review means a lot to us, and it serves as a great motivation for our team to continue delivering outstanding hospitality.Should your travels bring you back to our area, we would be delighted to welcome you back for another wonderful stay. If there's anything more we can do to enhance your experience, please don't hesitate to let us know.Once again, thank you for choosing The Best Western PLUS Mariposa Inn. We look forward to the opportunity of hosting you again in the future!Warm regards,The Best Western PLUS Mariposa Inn

10/10 Excellent

Laurie

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024
Response from Best Western PLUS Mariposa Inn on Mar 5, 2024
Dear Laurie, Thank you for taking the time to share your feedback and for giving us a perfect rating! We're thrilled to hear that you had such an exceptional experience during your stay at The Best Western PLUS Mariposa Inn.Providing our guests with top-notch service and a memorable experience is always our priority, and it's gratifying to know that we succeeded in exceeding your expectations. Your glowing review means a lot to us, and it serves as a great motivation for our team to continue delivering outstanding hospitality.Should your travels bring you back to our area, we would be delighted to welcome you back for another wonderful stay. If there's anything more we can do to enhance your experience, please don't hesitate to let us know.Once again, thank you for choosing The Best Western PLUS Mariposa Inn. We look forward to the opportunity of hosting you again in the future!Warm regards,The Best Western PLUS Mariposa Inn

10/10 Excellent

Amanda

Traveled with family
Liked: Amenities
Amazing room and amazing staff
Stayed 1 night in Feb 2024
Response from Guest Services. on Feb 10, 2024
Dear Guest,Thank you for taking the time to complete our online survey regarding your recent stay at our hotel.Your feedback is very important to us and we can assure you that we will use this information to do everything possible to create an enjoyable experience for each of our guests. We hope to see you again soon!Sincerely,Guest Services.

10/10 Excellent

Jim, Tiny

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean and friendly staff
Stayed 1 night in Feb 2024
Response from Guest Services. on Feb 10, 2024
Dear Guest,Thank you for taking the time to complete our online survey regarding your recent stay at our hotel.Your feedback is very important to us and we can assure you that we will use this information to do everything possible to create an enjoyable experience for each of our guests. We hope to see you again soon!Sincerely,Guest Services.

10/10 Excellent

Mary Jane

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice hotel!!!
Stayed 1 night in Feb 2024
Response from Guest Services. on Feb 10, 2024
Dear Guest,Thank you for taking the time to complete our online survey regarding your recent stay at our hotel.Your feedback is very important to us and we can assure you that we will use this information to do everything possible to create an enjoyable experience for each of our guests. We hope to see you again soon!Sincerely,Guest Services.

10/10 Excellent

Julia

Stayed 1 night in Feb 2024
Response from Best Western PLUS Mariposa Inn on Mar 22, 2024
Dear Julia, Thank you for choosing to stay at Best Western PLUS Mariposa Inn and for sharing your wonderful feedback with us! We are thrilled to hear that you had such an enjoyable experience during your recent visit.Our team takes immense pride in creating a welcoming and memorable experience for each guest, and it's rewarding to hear that our efforts made your stay special.We greatly appreciate your kind words and the time you took to share your positive experience with us. It serves as a great source of motivation for our entire team.Thank you once again for choosing Best Western PLUS Mariposa Inn. We look forward to welcoming you back for another outstanding stay in the near future!Warm regards,Best Western PLUS Mariposa Inn

10/10 Excellent

Don

Stayed 1 night in Feb 2024
Response from Best Western PLUS Mariposa Inn on Mar 22, 2024
Dear Don, Wow! Thank you so much for taking the time to leave us such a glowing review. We are thrilled to hear that you had a fantastic experience during your recent stay at Best Western PLUS Mariposa Inn.Your kind words mean the world to us. Providing exceptional service and ensuring our guests feel comfortable and welcomed is always our top priority, and it's truly rewarding to know that we succeeded in delivering this for you.We are delighted that you found everything to your satisfaction and that you appreciated the little details that make a stay with us special. Your feedback motivates us to continue striving for excellence in all aspects of our hospitality.It was a pleasure having you as our guest, and we hope to have the opportunity to welcome you back for another wonderful stay in the future. If there is anything else we can do to make your next visit even more memorable, please do not hesitate to let us know.Thank you once again for choosing Best Western PLUS Mariposa Inn. We can't wait to welcome you back soon!Warmest regards,Best Western PLUS Mariposa Inn

8/10 Good

STEPHEN

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great pool/sauna/hot tub. Centrally located, clean.
Stayed 1 night in Jan 2024
Response from Guest Services. on Feb 10, 2024
Dear Guest,Thank you for taking the time to complete our online survey regarding your recent stay at our hotel.Your feedback is very important to us and we can assure you that we will use this information to do everything possible to create an enjoyable experience for each of our guests. We hope to see you again soon!Sincerely,Guest Services.

10/10 Excellent

Katie

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The parking lot needs some attention, lots of pot holes
Stayed 1 night in Jan 2024
Response from Best Western PLUS Mariposa Inn on Jan 29, 2024
Dear Katie, Thank you for taking the time to share your feedback about your recent stay at Best Western PLUS Mariposa Inn. We appreciate your valuable input as it helps us identify areas for improvement and enhance the overall guest experience.We regret any inconvenience caused by the condition of our parking lot, and we sincerely apologize for the presence of potholes. Ensuring a safe and comfortable environment for our guests is of utmost importance to us.If you have any further comments or if there's anything else we can assist you with, please feel free to contact us directly at the hotel. We value your feedback and look forward to the opportunity to welcome you back for a more enjoyable experience at Best Western PLUS Mariposa Inn.Warm regards,Best Western PLUS Mariposa Inn

8/10 Good

DOODNAUTH

Liked: Cleanliness, staff & service
Pipe makes too much noise, you can hear the room next, when they flush or shower.
Stayed 1 night in Jan 2024
Response from Best Western PLUS Mariposa Inn on Jan 29, 2024
Dear Doodnauth, Thank you for sharing your experience at Best Western PLUS Mariposa Inn. We appreciate your feedback, and we apologize for any inconvenience caused by the noise issue you encountered during your stay.We understand the importance of a peaceful stay, and your feedback is instrumental in helping us make necessary improvements. If there are any additional details you'd like to share or if there's anything else we can assist you with, please feel free to contact us directly at the hotel. We value your feedback and are committed to ensuring that your future stays with us are more enjoyable.Once again, thank you for bringing this matter to our attention. We hope to have the opportunity to welcome you back to Best Western PLUS Mariposa Inn and provide you with an improved and more comfortable experience.Warm regards,Best Western PLUS Mariposa Inn

10/10 Excellent

James

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Central location.
Stayed 1 night in Jan 2024
Response from Best Western PLUS Mariposa Inn on Jan 29, 2024
Dear James, Thank you for taking the time to share your feedback regarding your recent stay at Best Western PLUS Mariposa Inn. We're delighted to hear that you appreciated our central location!Our team takes great pride in providing a convenient and central hub for our guests to explore and enjoy the surrounding area. It's wonderful to know that our location added to the overall positive experience of your stay.We sincerely appreciate your kind words, and we look forward to the opportunity to welcome you back to Best Western PLUS Mariposa Inn. If there's anything specific you enjoyed about our central location or if there are additional details you'd like to share, please feel free to reach out.Thank you once again for choosing us. We value your feedback and hope to make your next stay just as enjoyable.Warm regards,Best Western PLUS Mariposa Inn

8/10 Good

Joe

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Jan 2024
Response from Best Western PLUS Mariposa Inn on Jan 25, 2024
Dear Joe, Greetings from Best Western PLUS Mariposa Inn!Thank you for taking the time to share your feedback regarding your recent stay with us. We appreciate your valuable input and are delighted to learn that your overall experience was positive, earning us a 4 out of 5 rating.We're thrilled that you chose Best Western PLUS Mariposa Inn for your stay, and we're pleased to hear that you had a satisfying experience. Our team is dedicated to providing exceptional service and a comfortable atmosphere for all our guests, and your positive rating affirms that our efforts are making a difference.While we're pleased with your overall satisfaction, we also recognize that there may be areas where we can improve to earn that coveted 5-star rating. If you have any specific insights or suggestions on how we can enhance your experience further, we would love to hear more.Your feedback is invaluable as it guides us in our continuous efforts to provide the best possible stay for our guests. We're committed to addressing any areas of improvement to ensure that your next visit with us exceeds your expectations.Once again, thank you for choosing Best Western PLUS Mariposa Inn. We look forward to the opportunity of welcoming you back for an even more delightful stay in the future.Safe travels!Best Western PLUS Mariposa Inn

2/10 Terrible

Brandy

Stayed 1 night in Jan 2024
Response from Best Western PLUS Mariposa Inn on Jan 29, 2024
Dear Brandy, Thank you for taking the time to share your feedback about your recent stay at Best Western PLUS Mariposa Inn. We genuinely appreciate your input, and we're sincerely sorry to hear that your experience did not meet your expectations, reflected in the 2 out of 10 rating.Your feedback is crucial, and we apologize for any shortcomings you experienced during your stay. We would appreciate the opportunity to learn more about the specific issues you encountered so that we can address them promptly and make the necessary improvements.If you are open to providing more details about your stay or if there's anything specific you would like us to address, please feel free to contact us directly at the hotel. Your feedback is invaluable as we work towards creating a better experience for all our guests.Once again, we apologize for falling short of your expectations, and we hope to have the opportunity to welcome you back and demonstrate our commitment to improvement.Warm regards,Best Western PLUS Mariposa Inn

10/10 Excellent

Nicholas

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Jan 2024
Response from Best Western PLUS Mariposa Inn on Jan 23, 2024
Dear Nicholas, Thank you for taking the time to share your wonderful experience at the Best Western PLUS Mariposa Inn! We are truly delighted to read your 5-star review and learn that we could make your stay exceptional.Your positive feedback is incredibly rewarding for our team, and we're thrilled that you enjoyed your time with us. Providing a comfortable and memorable experience for our guests is our utmost priority, and your endorsement means the world to us.If there are any specific aspects of your stay that stood out to you, or if there is anything you believe we can improve upon, please feel free to share. Your insights are invaluable as we strive to exceed our guests' expectations.Once again, thank you for choosing Best Western PLUS Mariposa Inn. We appreciate your trust and look forward to welcoming you back for another outstanding stay in the future.Warm regards,Best Western PLUS Mariposa Inn Management

6/10 Okay

Joanne

Traveled with partner
Went to your hot tub and there was a lot of debris in the corner and dirt around. The hot tub. Could’ve been swept up and should’ve been cleaned up but apart from that I was happy with my steak.
Stayed 1 night in Jan 2024
Response from Best Western PLUS Mariposa Inn on Jan 23, 2024
Dear Joanne, Thank you for taking the time to share your recent experience at the Best Western PLUS Mariposa Inn. We appreciate your feedback and are pleased to hear that you enjoyed your steak; however, we sincerely apologize for the inconvenience you experienced with our hot tub.We're disappointed to learn about the cleanliness issue you encountered, and we understand the importance of maintaining a pristine environment for our guests. Please rest assured that we will address this matter immediately with our housekeeping team to ensure that our hot tub area is thoroughly cleaned and well-maintained.Your feedback is crucial to our ongoing efforts to improve our services, and we thank you for bringing this to our attention. We want to assure you that steps will be taken to prevent a recurrence of this issue in the future.We're glad to hear that despite this concern, you were able to enjoy your steak. If there's anything specific you'd like to share about your dining experience or any other aspect of your stay, we'd love to hear more.Thank you for choosing Best Western PLUS Mariposa Inn. We appreciate your patronage and hope to have the opportunity to welcome you back for a flawless experience in the future.Warm regards,Best Western PLUS Mariposa Inn Management

10/10 Excellent

Christopher

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Perfect place to stay while visiting orillia
Stayed 4 nights in Jan 2024
Response from Best Western PLUS Mariposa Inn on Jan 23, 2024
Dear Christopher, Thank you for taking the time to share your positive feedback about your recent stay at the Best Western PLUS Mariposa Inn! We are thrilled to hear that you found our hotel to be the perfect place to stay while visiting Orillia.Providing a comfortable and enjoyable experience for our guests is our top priority, and we are delighted that we could meet your expectations. Your endorsement means a lot to us, and we truly appreciate your kind words.If there are any specific aspects of your stay that stood out to you or if you have any suggestions for improvement, please feel free to share. We value your input and are always looking for ways to enhance our guests' experience.Thank you for choosing the Best Western PLUS Mariposa Inn. We hope to have the pleasure of welcoming you back on your next visit to Orillia.Warm regards,Best Western PLUS Mariposa Inn Management

10/10 Excellent

Amy

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Jan 2024
Response from Guest Services. on Jan 20, 2024
Dear Guest,Thank you for taking the time to complete our online survey regarding your recent stay at our hotel.Your feedback is very important to us and we can assure you that we will use this information to do everything possible to create an enjoyable experience for each of our guests. We hope to see you again soon!

8/10 Good

Lindsay

Traveled with family
Liked: Cleanliness
Clean room. Beds not comfortable. No room service. Friendly staff. Breakfast buffet was great. Lots of parking. Pool was good. Hot tub was closed. Overall good place to stay for our hockey tournament.
Stayed 3 nights in Jan 2024
Response from Best Western PLUS Mariposa Inn on Jan 18, 2024
Dear Lindsay, Thank you for sharing your feedback about your recent stay at Best Western PLUS Mariposa Inn. We appreciate your valuable input, and we're glad to hear that overall, you found our hotel to be a good place to stay during your hockey tournament.We're delighted to know that you found our rooms clean, our staff friendly, and enjoyed the great breakfast buffet. Your positive comments in these areas are truly appreciated and motivate us to continue providing excellent service.We also want to express our apologies for any discomfort you experienced with the beds and the inconvenience of no room service during your stay. Your feedback regarding these aspects is crucial as we continuously work to improve our guests' experience, and we'll certainly take your comments into consideration.We regret to hear that the hot tub was closed during your visit. Our team is working diligently to address any maintenance issues promptly, and we apologize for any inconvenience this may have caused.Thank you for choosing Best Western PLUS Mariposa Inn. We hope to have the opportunity to welcome you back in the future, and if there's anything specific you'd like us to address for your next stay, please feel free to let us know.Warm regards,Best Western PLUS Mariposa Inn

8/10 Good

Neil

Stayed 2 nights in Jan 2024
Response from Guest Services. on Feb 10, 2024
Dear Guest,Thank you for taking the time to complete our online survey regarding your recent stay at our hotel.Your feedback is very important to us and we can assure you that we will use this information to do everything possible to create an enjoyable experience for each of our guests. We hope to see you again soon!Sincerely,Guest Services.

10/10 Excellent

Andrea

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Jan 2024
Response from Best Western PLUS Mariposa Inn on Jan 18, 2024
Dear Andrea, Thank you so much for taking the time to share your wonderful 5-star review of your recent stay at Best Western PLUS Mariposa Inn! We are truly honored to receive such positive feedback.It brings us immense joy to hear that your experience with us was nothing short of exceptional. Our team takes great pride in providing top-notch service, and knowing that we succeeded in making your stay memorable is the best reward we could ask for.We're thrilled that you found our facilities, amenities, and service to your liking. Your satisfaction is our utmost priority, and your feedback serves as a fantastic encouragement for all of us at Best Western PLUS Mariposa Inn.We look forward to the pleasure of welcoming you back for another outstanding stay. If there's anything specific you loved about your visit or if there are ways we can make your future stays even better, please do let us know. Your insights are invaluable to us.Once again, thank you for choosing Best Western PLUS Mariposa Inn. We can't wait to have the opportunity to host you again!Warm regards,Best Western PLUS Mariposa Inn

8/10 Good

Wai Yi

Stayed 1 night in Jan 2024
Response from Best Western PLUS Mariposa Inn on Jan 18, 2024
Dear Wai Yi, Thank you for taking the time to share your thoughts about your recent stay at Best Western PLUS Mariposa Inn. We appreciate your feedback and are pleased to learn that your experience with us was overall positive, earning us a 4 out of 5.We're delighted that you enjoyed your time with us, and we want to assure you that your feedback is incredibly valuable to our ongoing efforts to provide exceptional service. Understanding what aspects of your stay met or exceeded expectations, as well as areas where we can improve, helps us enhance our guest experience.If there were any specific areas where you believe we can make improvements, we would greatly appreciate hearing more about your suggestions. Our commitment to guest satisfaction is our top priority, and your insights guide us in delivering the best possible service.We hope to have the pleasure of welcoming you back to Best Western PLUS Mariposa Inn in the future. If there's anything more you'd like to share or discuss, please feel free to reach out. Your comfort and satisfaction are of utmost importance to us.Thank you again for choosing to stay with us. We look forward to the opportunity to exceed your expectations on your next visit.Warm regards,Best Western PLUS Mariposa Inn

10/10 Excellent

Mark

Stayed 1 night in Dec 2023
Response from Best Western PLUS Mariposa Inn on Jan 18, 2024
Dear Mark, Thank you so much for taking the time to share your wonderful 5-star review of your recent stay at Best Western PLUS Mariposa Inn! We are truly honored to receive such positive feedback.It brings us immense joy to hear that your experience with us was nothing short of exceptional. Our team takes great pride in providing top-notch service, and knowing that we succeeded in making your stay memorable is the best reward we could ask for.We're thrilled that you found our facilities, amenities, and service to your liking. Your satisfaction is our utmost priority, and your feedback serves as a fantastic encouragement for all of us at Best Western PLUS Mariposa Inn.We look forward to the pleasure of welcoming you back for another outstanding stay. If there's anything specific you loved about your visit or if there are ways we can make your future stays even better, please do let us know. Your insights are invaluable to us.Once again, thank you for choosing Best Western PLUS Mariposa Inn. We can't wait to have the opportunity to host you again!Warm regards,Best Western PLUS Mariposa Inn

10/10 Excellent

Kathryn

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great staff! Requested some accessibility supports and they were in place when I arrived. Very clean and quiet.
Stayed 1 night in Dec 2023
Response from Guest Services. on Dec 19, 2023
Dear Guest,Thank you for taking the time to complete our online survey regarding your recent stay at our hotel.Your feedback is very important to us and we can assure you that we will use this information to do everything possible to create an enjoyable experience for each of our guests. We hope to see you again soon!Sincerely,Guest Services.

10/10 Excellent

John, Brantford

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is an older hotel which is a little dated in the rooms but very clean. All in room facilities worked well and the shower was 5 star!
Stayed 1 night in Dec 2023
Response from Best Western PLUS Mariposa Inn on Dec 18, 2023
Dear John, Thank you for taking the time to share your feedback about your recent stay at Best Western PLUS Mariposa Inn. We truly appreciate your candid comments and are delighted to hear that you had an overall positive experience.We're pleased to know that you found our hotel to be clean, and we take pride in maintaining high cleanliness standards for the comfort of our guests. It's also wonderful to hear that the in-room facilities met your expectations and that you enjoyed a 5-star shower experience.Regarding your observation about the rooms being a little dated, we appreciate your honesty, and we want you to know that we are continuously working on enhancing and updating our facilities to ensure that our guests have a comfortable and enjoyable stay. Your feedback is invaluable in guiding our ongoing improvement efforts.If there are specific aspects you would like to share about how we can further enhance your experience or any particular areas you feel we can focus on for improvement, we would be grateful for your insights.Once again, thank you for choosing Best Western PLUS Mariposa Inn. We look forward to the opportunity of welcoming you back in the future and providing you with an even more enjoyable stay.If there's anything else we can assist you with, please do not hesitate to reach out.Warm regards,Best Western PLUS Mariposa Inn

4/10 Poor

Rita

Disliked: Cleanliness, staff & service, property conditions & facilities
Dinner at the hotel’s restaurant too expensive and breakfast wasn’t included for $175 a night.
Stayed 1 night in Dec 2023
Response from Guest Services. on Dec 11, 2023
Dear guest, Thank you for your review. Hotel restaurant has a bar menu at a lower price points for guests who would like to have a quick bite and or a three course meal at higher price point. Hotel offers a full hot and cold breakfast with an omelet station. We are sorry that you felt the breakfast should have been included with the room rate. On the hotel website and the Expedia website, we do indicate the breakfast has a fee. Hotel room rates are based on a room only rate and we do not had % to the room rate to cover breakfast costs. We hope to see you again at the Best Western Mariposa!

10/10 Excellent

Yasu

Traveled with partner, Traveled with pets
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff are really kind and friendly. The room decor is a little bit outdated but staff’s friendliness beats that. Will come back for sure.
Stayed 1 night in Dec 2023
Response from Best Western PLUS Mariposa Inn on Dec 12, 2023
Dear Yasu, Greetings from Best Western PLUS Mariposa Inn!We truly appreciate you taking the time to share your feedback about your recent stay with us. We're delighted to hear that our staff's kindness and friendliness left a positive impression on you.Your understanding of the room decor is noted, and we appreciate your honesty. We constantly strive to create a comfortable and welcoming environment for our guests, and your feedback is invaluable as we work towards enhancing our guest experience.We're thrilled to learn that despite the room decor, you plan to come back for another stay. Your loyalty is highly valued, and we can't wait to welcome you again. If there are any specific preferences you have for your next visit or if there's anything we can do to make your stay even more enjoyable, please feel free to let us know.Thank you for choosing Best Western PLUS Mariposa Inn. We look forward to the pleasure of hosting you again in the near future.Warm regards,Best Western PLUS Mariposa Inn

8/10 Good

Melissa

Liked: Cleanliness, staff & service
The sauna was lovely.
Stayed 2 nights in Dec 2023
Response from Best Western PLUS Mariposa Inn on Dec 12, 2023
Dear Melissa,Greetings from Best Western PLUS Mariposa Inn!Thank you for taking the time to share your feedback about your recent stay with us. We're thrilled to hear that you enjoyed the sauna during your visit.Creating a relaxing and enjoyable experience for our guests is a top priority, and we're delighted to know that the sauna contributed positively to your stay.If there's anything else you particularly enjoyed or if you have any suggestions for improvement, please feel free to share. We want to ensure that each aspect of your stay meets and exceeds your expectations.Thank you for choosing Best Western PLUS Mariposa Inn. We hope to have the pleasure of welcoming you back for another relaxing stay in the future.Warm regards,Best Western PLUS Mariposa Inn

10/10 Excellent

Donna

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The room was clean and the staff were very friendly and helpful.
Stayed 1 night in Dec 2023
Response from Best Western PLUS Mariposa Inn on Dec 12, 2023
Dear Donna, Greetings from Best Western PLUS Mariposa Inn!Thank you for taking the time to share your feedback about your recent stay with us. We're delighted to hear that you found the room clean and that our staff were very friendly and helpful.Maintaining a clean and comfortable environment for our guests is a top priority, and we're pleased to know that we met your expectations in this regard. Additionally, your kind words about our staff's friendliness and helpfulness are truly appreciated. Our team takes great pride in providing excellent service, and it's rewarding to hear that we made a positive impact on your stay.If there's anything else you particularly enjoyed or if you have any suggestions for improvement, please feel free to share. We want to ensure that each aspect of your stay exceeds your expectations.Thank you for choosing Best Western PLUS Mariposa Inn. We hope to have the pleasure of welcoming you back for another enjoyable stay in the future.Warm regards,Best Western PLUS Mariposa Inn

8/10 Good

Richard

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Convenient location, efficient check in, clean pool and hot tub. Quiet location.
Stayed 1 night in Dec 2023
Response from Best Western PLUS Mariposa Inn on Dec 12, 2023
Dear Richard, Greetings from Best Western PLUS Mariposa Inn!Thank you for taking the time to share your feedback about your recent stay with us. We're delighted to hear that you had an enjoyable experience, and we truly appreciate your positive comments.It's great to know that our convenient location, efficient check-in process, clean pool, and hot tub contributed positively to your stay. Creating a comfortable and welcoming environment for our guests is our top priority, and we're pleased that we met your expectations in these aspects.Your mention of our quiet location is particularly gratifying, as we understand the importance of providing a peaceful setting for our guests to relax and unwind.If there's anything else you particularly enjoyed or if you have any suggestions for improvement, please feel free to share. We want to ensure that each aspect of your stay exceeds your expectations.Thank you for choosing Best Western PLUS Mariposa Inn. We look forward to the pleasure of welcoming you back for another comfortable stay in the future.Warm regards,Best Western PLUS Mariposa Inn

8/10 Good

Angie

Liked: Cleanliness, staff & service, property conditions & facilities
The location is convenient to be able to go around Orillia , as well as the downtown core. Our room was clean and bed was comfortable. The outside premise had poor lighting and the Best Western sign was not lit, so there is tendency to miss the turning lane onto the property for visitors.
Stayed 2 nights in Nov 2023
Response from Guest Services. on Nov 30, 2023
Dear Angie, Thank you for choosing to stay at Best Western PLUS Mariposa Inn and for sharing your positive experience with us. We are thrilled to hear that you had a great time during your recent stay. It's wonderful to know that our efforts to provide a comfortable and enjoyable experience were successful. We appreciate your kind words about our hotel, and we're delighted that you found our services and amenities to your satisfaction. We are sorry about the poor lighting at the outside premises and we will look into the Best Western Sign to make sure it works properly during the evening hours. We look forward to the pleasure of hosting you again at Best Western PLUS Mariposa Inn. If there's anything we can do to make your next stay even more exceptional, please don't hesitate to let us know. Once again, thank you for your positive comments and for choosing Best Western PLUS Mariposa Inn.Warm regards,Best Western PLUS Mariposa Inn

10/10 Excellent

Dave

Stayed 1 night in Nov 2023
Response from Guest Services. on Dec 11, 2023
Dear Dave,Thank you for completing the survey regarding your recent stay at our property.Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.If I can be of assistance in the future, please don't hesitate to contact me at 705-325-9511.Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand.Sincerely,Paramveer SinghOperations ManagerBest Western Plus Mariposa Inn & Conference Centre

4/10 Poor

Shawn

Stayed 1 night in Nov 2023
Response from Guest Services. on Nov 20, 2023
Dear guest, Thank you for your review. You have rated your experience 4 out of 10. It will really help us to evaluate your stay and make it a more pleasant stay in the future. Kindly share what we could have done differently.

10/10 Excellent

Graziella

Liked: Cleanliness, staff & service, property conditions & facilities
Nice accommodations and pleasant staff. Parking lot needs improvement but otherwise well maintained and clean.
Stayed 1 night in Nov 2023
Response from Best Western PLUS Mariposa Inn on Nov 21, 2023
Dear Graziella, Thank you for taking the time to share your feedback about your recent stay at Best Western PLUS Mariposa Inn. We appreciate your kind words regarding our accommodations and the pleasant staff.We also want to express our gratitude for your constructive input about the parking lot. We take guest feedback seriously, and your comments are instrumental in helping us identify areas for improvement. Rest assured, we will look into enhancing the parking lot to provide a more seamless experience for our guests.It's wonderful to hear that, aside from the parking lot, you found our facilities well-maintained and clean. We aim to create a comfortable and welcoming environment for all our guests.If there's anything else you would like to share or if you have additional suggestions, please feel free to let us know. We value your insights, and your satisfaction is our priority.Thank you for choosing Best Western PLUS Mariposa Inn. We hope to have the pleasure of hosting you again in the future for an even more enjoyable stay.Warm regards,Best Western PLUS Mariposa Inn

6/10 Okay

Aidan

Stayed 1 night in Nov 2023
Response from Guest Services. on Dec 11, 2023
Dear Guest,Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. If there's anything specific you'd like to share about your stay that contributed to the rating of 3, or if you have any suggestions for improvement, we would be grateful to hear from you. Our aim is to continuously improve and provide our guests with the best possible stay.Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand. Sincerely,Paramveer Singh

10/10 Excellent

Dharshika

Stayed 1 night in Nov 2023
Response from Best Western PLUS Mariposa Inn on Nov 13, 2023
Dear Dharshika, Thank you for choosing Best Western PLUS Mariposa Inn for your recent stay, and for taking the time to share your positive feedback. We're delighted to hear that you had a wonderful experience with us.It's great to know that you found your room to be comfortable and enjoyed the amenities we offer. We take pride in providing a welcoming and clean environment for our guests.If there are any specific highlights of your stay or if you have any suggestions for improvement, we'd love to hear more about your experience.We look forward to the pleasure of hosting you again at Best Western PLUS Mariposa Inn. If there's anything we can do to make your next stay even more enjoyable, please don't hesitate to let us know.Once again, thank you for your kind words and for choosing Best Western PLUS Mariposa Inn.Warm regards,Best Western PLUS Mariposa Inn

8/10 Good

Douglas

Stayed 1 night in Nov 2023
Response from Best Western PLUS Mariposa Inn on Nov 13, 2023
Dear Douglas, Thank you for choosing to stay at Best Western PLUS Mariposa Inn and for sharing your positive experience with us. We are thrilled to hear that you had a great time during your recent stay.It's wonderful to know that our efforts to provide a comfortable and enjoyable experience were successful. We appreciate your kind words about our hotel, and we're delighted that you found our services and amenities to your satisfaction.If there's anything specific that made your stay memorable or if you have any suggestions for improvement, please feel free to share. We value your feedback as it helps us continually enhance our services.We look forward to the pleasure of hosting you again at Best Western PLUS Mariposa Inn. If there's anything we can do to make your next stay even more exceptional, please don't hesitate to let us know.Once again, thank you for your positive comments and for choosing Best Western PLUS Mariposa Inn.Warm regards,Best Western PLUS Mariposa Inn

2/10 Terrible

Matthew

Traveled with partner
Disliked: Cleanliness, property conditions & facilities
I would appreciate a partial refund. The carpets were sticky , dirty, and smelly as were the sheets
Stayed 1 night in Nov 2023
Response from Best Western PLUS Mariposa Inn on Nov 6, 2023
Dear Matthew, Thank you for sharing your feedback about your recent stay at the Best Western PLUS Mariposa Inn. We genuinely appreciate your comments and take them very seriously.We are deeply sorry to hear about the issues you encountered with the cleanliness of your room, including sticky and dirty carpets and smelly sheets. This does not reflect the high standards we aim to maintain, and we sincerely apologize for any inconvenience this may have caused.Your comfort and satisfaction are of the utmost importance to us, and we understand your request for a partial refund. We take these matters seriously and will promptly address your concerns with our housekeeping team to ensure that such issues do not reoccur.Your comments have been shared with our team and we greatly appreciate your honest feedback.Once again, we apologize for the inconveniences you experienced, and we appreciate your patience and understanding as we work to make improvements based on your feedback.Thank you for choosing the Best Western PLUS Mariposa Inn, and we hope to have the opportunity to better serve you in the future.Sincerely,Best Western PLUS Mariposa Inn

10/10 Excellent

David

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Nov 2023
Response from Best Western PLUS Mariposa Inn on Nov 6, 2023
Dear David, Thank you for taking the time to provide feedback on your recent stay at the Best Western PLUS Mariposa Inn. We genuinely appreciate your comments and are pleased to hear that your overall experience was positive.We're thrilled that you enjoyed your time with us. If there are any specific aspects of your stay that you believe we can improve upon, please feel free to share your insights with us. Your feedback is valuable and assists us in our continuous efforts to enhance the guest experience.Once again, thank you for choosing the Best Western PLUS Mariposa Inn, and we look forward to the opportunity to welcome you back in the future and strive to make your next stay even more exceptional.Sincerely,Best Western PLUS Mariposa Inn

10/10 Excellent

Meghann

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I enjoyed my stay there. It was quiet. Beds are very comfy. Love to come back and stay longer then one night. Absolutely love Orillia and definitely would stay again. And the shampoo and conditioner are awesome 👍
Stayed 1 night in Oct 2023
Response from Best Western PLUS Mariposa Inn on Oct 30, 2023
Dear Meghann,Thank you for taking the time to share your wonderful feedback about your recent stay at the Best Western PLUS Mariposa Inn. We're delighted to hear that you had an enjoyable and quiet stay with us.It's fantastic to know that you found our beds to be very comfortable and that you're considering returning for a longer stay. Orillia is indeed a charming place, and we look forward to hosting you again, allowing you more time to explore and enjoy the area.We're thrilled that you appreciated the quality of our amenities, including the shampoo and conditioner. Your positive comments are a great source of motivation for our team as we aim to provide the best possible experience for all our guests.If there's anything specific you loved about your stay or if you have any additional suggestions to make your next visit even better, please don't hesitate to share your insights. Your feedback is invaluable to us.Thank you for choosing the Best Western PLUS Mariposa Inn, and we can't wait to welcome you back for another memorable stay.Warm regards,Best Western PLUS Mariposa Inn

8/10 Good

Rose

Traveled with group
Liked: Cleanliness, amenities, property conditions & facilities
Enjoyed my stay for one night! Hotel was clean and quiet! The beds and pillows were exceptionally comfortable! No complaints.. would stay here again! Convenient location!
Stayed 1 night in Oct 2023
Response from Best Western PLUS Mariposa Inn on Oct 30, 2023
Dear Rose, Thank you for taking the time to share your positive feedback about your recent one-night stay at the Best Western PLUS Mariposa Inn. We're thrilled to hear that you enjoyed your visit and that it met your expectations.We're delighted that you found our hotel to be clean and quiet, and that our beds and pillows provided you with exceptional comfort. Your satisfaction is our top priority, and we're pleased to know that you had a comfortable and restful stay with us.It's wonderful to hear that you would choose to stay with us again, and we appreciate your kind comments about our convenient location. If there's anything specific you loved about your stay or if you have any additional suggestions for how we can make your next visit even better, please feel free to share your insights. Your feedback is invaluable to us.Thank you for choosing the Best Western PLUS Mariposa Inn, and we look forward to hosting you again for another enjoyable stay.Warm regards,Best Western PLUS Mariposa Inn