Ratings based on 669 Verified Reviews

They paid and stayed. We double-checked.
3.4 out of 5
82% of guests recommend
3.7 Room cleanliness
3.7 Service & staff
3.6 Room comfort
3.3 Hotel condition
They paid and stayed.
We double-checked.
3 out of 5
by A verified traveler from abbotsford , bc

They need help!

Posted Aug 29, 2015
Slow check in and out! We're supposed to get into room at 4 but it was after 5 before the room was ready. In order to see if the room was ready the clerk had to run down the hall and check!! Our room was not cleaned and when I called the front desk to complain, they told me that they do not do mid-week cleaning unless you stay 7 days...we were never told that and it's not on their website. At check out when I complained, she told me that they actually do clean mid week and that the other clerk was mistaken - too late for me!!
3 out of 5
Recommended
for Everyone
by A verified traveler from Toronto

Posted Aug 27, 2015
Pros: Comfortable bedroom and close location to Blue Mt. village
Cons: Bedroom could be a little cleaner
Location: About 10-15 mins. from Blue Mt. Village. Shopping and eating places very close to the resort.
Comfortable and good living environment. Nice service.
2 out of 5
by A verified traveler

Thin Walls and Cleanliness

Posted Aug 24, 2015
I have traveled around the world and I am able to except different levels of quality based on where I am staying BUT this place was next level. When I wasn't trying to figure out what the mysterious stains on the towels were, I was trying to figure out how a place that advertises the fact they are smoke free smells of stale cigarettes and is littered with butts... as for the thin walls, I now know more than I should about the people who stayed next door.
4 out of 5
Recommended
for Couples
by A verified traveler

Posted Aug 23, 2015
It was overnight and the staff and facilities were excellent.
3 out of 5
Recommended
for Everyone
by A verified traveler

Posted Aug 22, 2015
It was a little dated. Overall ok and definitely a 3 star?
3 out of 5
by A verified traveler

Posted Aug 19, 2015
Pros: Close to Blue Mountain, and resteurants, When I called to say fridge not working. Repair man came to room, fixed the problem. He was very pleasant.
When asked why WIFI was not working, clerk at desk said oh well too many people using it I guess. Needs to be upgraded. Not many choices on dinner menu in hotel. Indoor pool not the cleanest. When asked to have room cleaned, beds made, towels picked up. Bathroom not cleaned. Toilet would not flush properly.
4 out of 5
Recommended
for Everyone
by A verified traveler from Niagara Falls

Nice and close to everything

Posted Aug 14, 2015
This is the second time my kids and I have gone to Collingwood and the Cranberry Resort was nice and close to anything you wanted to go to. It was less than 10 min to Blue Mountain or the beach. Would definitely stay here again.
3 out of 5
Recommended
for Everyone
by A verified traveler

Mini vacation

Posted Aug 9, 2015
I still prefer living water residence than Cranberry resort where as no microwave in the room! When we check in to the room noticed a pink lady underwear fall off at the back of a dresser...room cleaning not done properly!
3 out of 5
Recommended
for Everyone
by A verified traveler from Toronto

Good location, No frills, decent value

Posted Aug 7, 2015
Pros: Lobby is nice, room was clean and comfortable.
Cons: Bottled water, a pen to fill out the comment card, and doors that automatically close behind you when leaving the room.
Location: Few minutes drive to Blue Mountain Village, closer to downtown Collingwood which was great.
Booked at this hotel because of a great price, but expected a little more. The check-in process was good, room location is close to parking and all amenities, and was clean. Don't expect too much from this hotel. I was disappointed and uncomfortable that there were pictures on the wall with phrases from the Bible quoted below them, on gold plaques. Being non-denominational, or anyone of a different religion, I don't necessarily agree that these are in the room. We went pedal boating, which could have been a better experience. The boats were covered in cobwebs, and we had to kill 12+ LARGE spiders during out half hour boat ride - not ideal for me.
4 out of 5
Recommended
for Everyone
by A verified traveler

Posted Aug 3, 2015
Close to Blue Mountain village... Nice walking trails..