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Reviews of Best Western Desert Villa Inn

2.5 out of 5
Best Western Desert Villa Inn
1984 E Main Street, Barstow, CA

Reviews

8.2

Very Good

Rating 10 - Excellent. 448 out of 1001 reviews" "
Rating 8 - Good. 324 out of 1001 reviews" "
Rating 6 - Okay. 138 out of 1001 reviews" "
Rating 4 - Poor. 57 out of 1001 reviews" "
Rating 2 - Terrible. 34 out of 1001 reviews" "

8.6/10

Cleanliness

8.8/10

Staff & service

7.8/10

Amenities

8.0/10

Property conditions & facilities

8.0/10

Eco-friendliness

Reviews

10/10 Excellent

Mark

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean, quiet and staff friendly and knowledgeable.
Stayed 1 night in Apr 2024

10/10 Excellent

Jessie

Business traveler, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent service and great staff, breakfast is also included with your stay!
Stayed 1 night in Apr 2024

10/10 Excellent

Daniel

Business traveler
Liked: Staff & service, amenities, property conditions & facilities
Was not what I expected BETTER
Stayed 1 night in Apr 2024

8/10 Good

Guadalupe

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024

10/10 Excellent

Karen Anne, Scottsdale

Liked: Cleanliness, staff & service, property conditions & facilities
,
Stayed 1 night in Apr 2024

6/10 Okay

Matt

Disliked: Property conditions & facilities
It was extremely noisy, so much so that ears plugs are supplied. The breakfast was very good. We were approached in the parking lot by a panhandler.
Stayed 1 night in Apr 2024

10/10 Excellent

Karen Anne, Scottsdale

.
Stayed 1 night in Apr 2024

8/10 Good

Janice

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
It was clean and the room had everything we needed. The decor was fine and had been updated.
Stayed 1 night in Apr 2024

10/10 Excellent

Bill

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great
Stayed 1 night in Apr 2024

8/10 Good

Izabella

Traveled with family
Liked: Cleanliness, staff & service
Good find in area with clean rooms and nice breakfast selection for the price.
Stayed 1 night in Apr 2024

10/10 Excellent

Sandra

Liked: Cleanliness, staff & service, property conditions & facilities
Excellent hotel for a quick stop in Barstow! Breakfast was the best!
Stayed 1 night in Apr 2024

8/10 Good

Steve

Traveled with partner
Liked: Cleanliness, staff & service
Freeway access is great.
Stayed 1 night in Apr 2024

10/10 Excellent

Mikhail

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Hot breakfast was better than what I expected. One issue though about hygiene: the utensils are placed with handles facing inward. As a result, everyone who picks up a fork or knife touches other utensils, specifically the parts that are used for eating.
Stayed 1 night in Apr 2024

10/10 Excellent

Paige

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great staff
Stayed 1 night in Mar 2024

2/10 Terrible

Terry

Traveled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Horrible management, stay away, very dishonest and they told me that they couldn't refund me the money because I messed up on the dates. The Manager told me they could do nothing about it and that they couldn't fix the date situation which is a total lie. I don't stay with dishonest business. They can't be trusted and they showed me that.
Stayed 1 night in Apr 2024
Response from Sakib on Apr 9, 2024
I'm sorry to hear about your negative experience with our management. We strive to provide excellent customer service and it's disheartening to hear that we fell short of your expectations. We take your feedback seriously and will address the issues you've mentioned with our team to ensure that similar situations are handled better in the future. Please accept our sincere apologies for any inconvenience caused. If there's anything we can do to rectify the situation or regain your trust, please don't hesitate to reach out to us directly. We value your business and hope for the opportunity to make things right.

10/10 Excellent

KC

Liked: Cleanliness, staff & service, property conditions & facilities
good to stay
Stayed 1 night in Apr 2024

6/10 Okay

Nitin

Traveled with family and small children
Liked: Staff & service
It’s an average and dated property. Nothing bad about it except that breakfast could have been better. I stayed only for a night and it worked well for us.
Stayed 1 night in Apr 2024

6/10 Okay

naomi

Traveled with partner, Traveled with pets
Disliked: Amenities, property conditions & facilities
Just passing through, main drag is pretty bleak looking unless you like fast food and cheap hotels.
Stayed 1 night in Apr 2024

10/10 Excellent

Steven

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Helpful and friendly staff. Good breakfast.
Stayed 1 night in Apr 2024

8/10 Good

Keyur

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024

10/10 Excellent

Melissa

Stayed 1 night in Apr 2024

10/10 Excellent

Bonnie

Liked: Cleanliness, staff & service, property conditions & facilities
We had a very comfortable stay at the Desert Villa Inn. It was close to the freeway, easy on and off. Everything was great, especially the price.
Stayed 1 night in Mar 2024

4/10 Poor

Patrice

Disliked: Staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Sakib on Apr 2, 2024
Dear Patrice,On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us, and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future.I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience.

6/10 Okay

Robert Daniel

Liked: Cleanliness
Stayed 1 night in Mar 2024

6/10 Okay

Ryan

Stayed 1 night in Mar 2024

10/10 Excellent

EDITH, Chino

Traveled with group, Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very accessible and breakfast is good.
Stayed 1 night in Mar 2024

10/10 Excellent

Agustín

Traveled with family
Liked: Cleanliness, staff & service
That's a place to spend the night.
Stayed 1 night in Mar 2024

8/10 Good

Keyur

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was stop over from Yosemite to vegas for one night it has good clean rooms breakfast was incd which was plus point
Stayed 1 night in Mar 2024

10/10 Excellent

Kenneth

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024

8/10 Good

Agustín

Traveled with family
Liked: Cleanliness, staff & service
Ok for the money.
Stayed 1 night in Mar 2024

8/10 Good

Sergio, Brentwood

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean and decent breakfast
Stayed 1 night in Mar 2024

10/10 Excellent

James

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024

10/10 Excellent

John, Seaside

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024

8/10 Good

Anders, Edmonton

Traveled with partner
Liked: Staff & service
Disliked: Amenities, property conditions & facilities
Old could be updated
Stayed 1 night in Mar 2024

10/10 Excellent

Julie

Liked: Cleanliness, staff & service, property conditions & facilities
It is outside entrance but nice property.
Stayed 1 night in Mar 2024

10/10 Excellent

Judith

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024

10/10 Excellent

Dennis

Liked: Cleanliness
Stayed 1 night in Mar 2024

4/10 Poor

Christina

Traveled with partner
Disliked: Property conditions & facilities
Beds were old and uncomfortable, bedding was very sub- par.
Stayed 1 night in Mar 2024
Response from Sakib on Mar 12, 2024
Dear Christina,Thank you for taking the time to share your feedback with us. We sincerely apologize for any inconvenience you experienced during your stay regarding the comfort of the beds and the quality of the bedding. Please know that your comfort and satisfaction are of the utmost importance to us, and we regret that we fell short of your expectations in this regard.We are actively working to address the issues you've raised to ensure that future guests do not encounter similar concerns. Your comments have been shared with our management team, and we will be taking appropriate measures to improve the quality of our accommodations.We hope that you will give us another opportunity to provide you with a more comfortable and enjoyable experience during your next visit. If there is anything else we can assist you with, please do not hesitate to contact us directly.Thank you for bringing these matters to our attention.

4/10 Poor

Stephany

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024

8/10 Good

Kyle

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The two full-size towels I had were quite scratchy. I never ended up asking for/obtaining a different one so take that for what it’s worth. They had Biscuits and Gravy with some varied breakfast meat each morning, which was amazing. Pretty good for a complementary breakfast. The speed bumps in the parking lot are huge. Like, as a passenger I got knocked around going over them a bit. The driveway is also a very precarious angle. Many many many gashes in the road/driveway ramp caused by cars that were too low or too fast bottoming out. Take it slow.
Stayed 6 nights in Feb 2024

4/10 Poor

Deborah

Traveled with pets
Disliked: Cleanliness, property conditions & facilities
I stayed for one night. The property was worn out, and the room needed a deep cleaning. The last guest left a black sock on the chair that the cleaning crew didn’t find. The location is right off the interstate and the railroad tracks are right next to the property. It was extremely loud with rumbling trains and horns going by frequently. I left at 5am because I just couldn’t sleep.
Stayed 1 night in Mar 2024
Response from Sakib on Mar 6, 2024
Thank you for taking the time to share your feedback with us. We sincerely apologize for the disappointment you experienced during your recent stay. It's disheartening to hear that your room did not meet our usual standards of cleanliness and comfort. Please rest assured that we are addressing these issues with our housekeeping team to ensure such oversights do not occur in the future.We understand the importance of a peaceful night's rest and regret that the noise from the nearby railroad tracks disrupted your sleep. We appreciate your patience and understanding in this matter.Your feedback is invaluable to us as we strive to improve our services and facilities. We hope to have the opportunity to welcome you back and provide you with a much more enjoyable stay in the future.

8/10 Good

Renee

Liked: Cleanliness, staff & service
Stayed 3 nights in Feb 2024

10/10 Excellent

Katherine

Stayed 1 night in Feb 2024

10/10 Excellent

Alana

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024

8/10 Good

Kathy

Nice clean rooms and plenty of nearby restaurants
Stayed 1 night in Feb 2024

10/10 Excellent

Joshua

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed here one night very quick and easy to check in had no problems checking out they also give you a nice complimentary breakfast in the morning
Stayed 1 night in Feb 2024

6/10 Okay

Allen, Brisbane

Traveled with partner
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
It is located across the street from the train tracks. The air conditioning was noisy. The pillows were too big and dense for us.
Stayed 1 night in Feb 2024

2/10 Terrible

Joanne

Traveled with partner
Disliked: Cleanliness, amenities, property conditions & facilities
Overpriced in bad location. Truck: stop very noisy
Stayed 1 night in Feb 2024
Response from Sakib on Feb 15, 2024
We sincerely apologize for any inconvenience caused by the noise from the nearby truck stop and acknowledge your concerns about our location. Our team is continuously working to minimize disturbances for our guests. We understand the importance of providing a peaceful environment for a comfortable stay. Regarding pricing, we strive to offer competitive rates reflective of the quality of our accommodations and services. Your feedback is invaluable to us, and we will use it to improve our offerings and address any areas of concern. Thank you for bringing these issues to our attention, and we hope to have the opportunity to exceed your expectations in the future. If there's anything specific we can do to enhance your experience, please don't hesitate to let us know.

10/10 Excellent

Michael

Stayed 1 night in Feb 2024

10/10 Excellent

Karl

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024