Ratings based on 1,023 Verified Reviews

4.1 out of 5
83% of guests recommend
4.3 Room cleanliness
4.2 Service & staff
4.2 Room comfort
4.0 Hotel condition
Expedia Verified Reviews
5 out of 5
Recommended
for Everyone
by A verified traveler from New Jersey

Nice hotel, easy transportation to Center

Posted Aug 21, 2017 on Orbitz
Pros: Breakfast was great
Cons: Overnight Parking rate could be lowered
Location: 5 minute-walk to tram station. Cathedrale Notre Dame, Place de la Republique are 3 tram stops away
Very nice experience; very happy about Hilton Strasbourg stay
Comment from Hotel Management
Aug 23, 2017 by Isabelle P., Hotel Management
Dear Rubens, Thank you very much for your feedback. We are glad to read that you have enjoyed your last stay with us and that everything was at your convenience. We have also well noted your comment regarding the parking fees, which has been brought to the attention of our General Manager. Looking forward welcoming you back. Kind regards,
4 out of 5
by A verified traveler

Posted Jul 29, 2017 on Hotels
Comment from Hotel Management
Aug 1, 2017 by Isabelle P, Hotel Management
Dear Guest, Thank you for sharing your impressions of your recent stay with us. We hope to have the pleasure to welcome you back soon. Kind regards, Isabelle P. Front Office Manager
5 out of 5
Recommended
for Everyone
by A verified traveler

Extremely good hotel, with very nice staff.

Posted Jul 12, 2017
A well-run hotel, with excellent, friendly staff. A very spacious, comfortable room. Just outside the city centre, in the 'European' zone, it's only a short tram ride into the centre. Quiet and uncrowded. Very international clientele.
Comment from Hotel Management
Jul 18, 2017 by Isabelle P., Hotel Management
Dear Guest, Thank you very much for this positive feedback! Our guests’ satisfaction is our biggest reward so thank you very much for sharing your experience. It was a pleasure having you with us and we are looking forward to welcoming you again soon. Best regards, Isabelle P. Front Office Manager
2 out of 5
by Alessandro

Posted Jul 9, 2017 on Hotels
Comment from Hotel Management
Jul 18, 2017 by Isabelle P, Hotel Management
Dear Alessandro, We appreciate the time you took to share your concerns via email as guest feedback is a valuable tool and is one of the means by which we are able to ensure that our standards are maintained at the level that Hilton's guests have rightly come to expect. We are, of course, saddened that, regarding your note, your overall experience was not up to your expectations and we would like to apologize for the inconveniences encountered over your stay. In order to improve our guest satisfaction, do not hesitate to give us your feelings regarding you recent stay at Hilton Strasbourg. We do hope we will have the chance to welcome you back and please do not hesitate to contact me for any request or assistance you might have in the future. Kind regards, Isabelle P. Front office Manager
4 out of 5
by Clive

Posted Jul 2, 2017 on Hotels
Comment from Hotel Management
Jul 4, 2017 by Isabelle P, Hotel Management
Dear Guest, Thank you very much for your feeback. Looking forward welcoming you back. Kind regards, Isabelle P. Front Office Manager
2 out of 5
by A verified traveler

It was ok

Posted Jun 25, 2017 on Hotels
Nowhere close to Hilton hotels in other cities
Comment from Hotel Management
Jun 30, 2017 by Isabelle P, Hotel Management
Dear Guest, We appreciate the time you took to share your concerns via email as guest feedback is a valuable tool and is one of the means by which we are able to ensure that our standards are maintained at the level that Hilton's guests have rightly come to expect. We are, of course, saddened that, regarding your note, your overall experience was not up to your expectations and we would like to apologize for the inconveniences encountered over your stay. In order to improve our guest satisfaction, do not hesitate to give us your feelings regarding your recent stay at Hilton Strasbourg. We do hope we will have the chance to welcome you back and please do not hesitate to contact me for any request or assistance you might have in the future. Kind regards, Isabelle P. Front Office Manager
5 out of 5
by Robert

Great stay in Strasbourg

Posted Jun 7, 2017 on Hotels
The room was very good. Had a nice view and was clean and comfortable. The staff at the front desk and the concierge were exceptional. The location was also convenient for catching a short tram ride into central Strasbourg. There was a dedicated parking lot for the hotel as well.
Comment from Hotel Management
Jun 13, 2017 by Isabelle P, Hotel Management
Dear Robert, Thank you very much for this positive feedback! Our guests’ satisfaction is our biggest reward so thank you very much for sharing your experience. It was a pleasure having you with us and we are looking forward to welcoming you again soon. Best regards, Isabelle P. Assistant Front Office Manager
4 out of 5
by Veronica

Posted May 17, 2017 on Hotels
Comment from Hotel Management
May 26, 2017 by Isabelle P, Hotel Management
Chère Veronica, Toute l'équipe se joint à moi à travers ces quelques lignes, pour vous remercier de partager vos impressions positives à l'issue de votre séjour parmi nous. Nous espérons avoir l'opportunité de vous accueillir à nouveau au Hilton Strasbourg. Cordialement, Isabelle P. Assistante Responsable de Réception
5 out of 5
by Afshin

an almost 5 star great hotel

Posted Apr 4, 2017 on Hotels
beautiful city & excellent hotel , a little far from centrum (almost 30min walking) but easy by going with tram with very low price , going by car to centrum is not recommend for the expensive parking and also delay at traffic lights
Comment from Hotel Management
Apr 9, 2017 by Isabelle P, Hotel Management
Dear Afshin, Thank you very much for your comment regarding your recent stay with us. We are happy to read that you enjoyed your stay with us and that everything was at your convenience. We hope to have the chance to welcome you again at the Hilton Strasbourg. Kind regards, Isabelle P. Assistant Front Office Manager
4 out of 5
by Codrut

Posted Mar 7, 2017 on Hotels
Comment from Hotel Management
Mar 14, 2017 by General Manager, Hotel Management
Dear Codrut, Thank you very much for this positive feedback! Our guests’ satisfaction is our biggest reward so thank you very much for sharing your experience. It was a pleasure having you with us and we hope to welcome you back soon. Kind regards, Isabelle P. Assistant Front Office Manager