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Reviews of Hotel Central

4 out of 5
Hotel Central
8 Cumurija, Sarajevo

Reviews

8.8

Excellent

Rating 10 - Excellent. 147 out of 277 reviews" "
Rating 8 - Good. 88 out of 277 reviews" "
Rating 6 - Okay. 27 out of 277 reviews" "
Rating 4 - Poor. 12 out of 277 reviews" "
Rating 2 - Terrible. 3 out of 277 reviews" "

8.8/10

Cleanliness

9.2/10

Staff & service

8.8/10

Amenities

8.6/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

10/10 Excellent

Tarik

Traveled with partner
Liked: Staff & service, property conditions & facilities
Wonderful and friendly staff, close to all amenities
Stayed 8 nights in Apr 2024

10/10 Excellent

David

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff were welcoming and helpful, room was big and well-appointed, there was a good range of tasty options on the buffet breakfast, the pool was large for a hotel (c25m long) and not too busy, and had sauna, steam room and caldarium, and the location was walkable to all the main sites in the city centre and had a taxi rank outside with cabs readily available most times of day.
Stayed 5 nights in Apr 2024

2/10 Terrible

Oleg, Clermont

Business traveler
Liked: Staff & service
Disliked: Property conditions & facilities
I was disappointed with this hotel. No parking. No massage in the spa area (this was the only reason I chose this hotel)
Stayed 2 nights in Feb 2024

10/10 Excellent

Paul

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Fantastic friendly staff and what a great location for easy access to the Old town and main pedestrian street. Within walking distance to some great museums. We had the Hampton suite with it's delightful balcony. The only let down was that only 2 jacuzzi jets were working in the pool. Highly recommend Hotel Central.
Stayed 4 nights in Feb 2024

8/10 Good

Hulusi

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Jan 2024 Visit
Hotel is really clean, rooms are big but swimming pool is really cold
Stayed 2 nights in Jan 2024

4/10 Poor

Gerard

Stayed 3 nights in Oct 2023

8/10 Good

Ramazan

Liked: Cleanliness, staff & service, property conditions & facilities
It was a pleasant stay at the location everything was near by and quite satisfying
Stayed 4 nights in Oct 2023

8/10 Good

Adam

Liked: Cleanliness, staff & service, room comfort
Stayed 2 nights in Oct 2023

10/10 Excellent

Leah

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
The property was everything we asked for easy walking distance to the old city and all the restaurants. Staff were extremely helpful, room was very comfortable ,clean. We could asked for any more
Stayed 2 nights in Sep 2023

10/10 Excellent

Erica

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Classy downtown hotel
Great location, very central. Very nice lobby/public spaces with an excellent gym and sauna area, that we unfortunately did not get to use. The service & staff were top notch. We first checked in and were given a very nice room, but discovered that the cleaning crew had somehow missed cleaning the toilet. Gross, but $*!# happens, hah. The receptionist was SO embarrassed and apologetic, and offered us 2 different options of available rooms, so we found another that was also very nice and were happy with the response. Then overnight we got food poisoning, and felt miserable, unable to do anything we'd planned and in my husband's case barely able to stand up straight. I really appreciated that the receptionist & the manager were so helpful and caring, from giving us a late checkout so we could just stay in bed until we had to leave, and getting us some tea and plain rolls to try and eat. They were so supportive that it made all the difference, and I would absolutely stay here again or recommend it. Mistakes sometimes happen in any industry, but in my opinion it's the way things get handled that matters, and this hotel handled everything very well.
First room
Second room
Stayed 1 night in Sep 2023

8/10 Good

Rhian

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location, spacious quiet room and good breakfast. Air con and shower could have been better but overall a solid choice for a short stay.
Stayed 4 nights in Aug 2023

10/10 Excellent

nicolae

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Aug 2023

10/10 Excellent

Verified traveler

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Aug 2023

6/10 Okay

Jasmin

Liked: Staff & service
Stayed 1 night in Aug 2023

10/10 Excellent

Gary

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Highly recommended hotel
Well positioned hotel for exploring the old town part of Sarajevo. Room was a large size in an historic building with a modern, well-designed interior. Very good buffet style breakfast with a range of options. Parking: hotel sent an email explaining where to park nearby (about 75m away, off of the same road) at a price of 15 Euros per day. On departure, parking lot was going to charge 24 Euros per 24 hours; on mentioning hotel, told we needed a card from it showing dates of stay for reduced price. No problem getting this from the hotel even though we'd checked out and then no problem receiving reduced rate. Parking payment in BAM, cash only.
Stayed 3 nights in Jun 2023

8/10 Good

So

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jun 2023

10/10 Excellent

Daniel

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities
Probably the best location and staff in all of Bosnia. Olympic size swimming pool, huge gym, over 40 English TV channels. Refrigerators in the room, huge rooms with great views. The list just goes on. This was my second stay and I planned an extra night this time because I love this hotel. You walk out the door and your standing in the best shopping/dining area in the country. The staff are very friendly and speak English. Parking is a 1 minute walk. One of my best hotel experiences and I am a seasoned traveller
Stayed 2 nights in May 2023

10/10 Excellent

Daniel

Liked: Cleanliness, staff & service, property conditions & facilities
Great spot right in the center of downtown. Very clean well kept property. Staff speak english and are very polite and professional. Very positive experience here.
Stayed 1 night in May 2023

10/10 Excellent

David

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Central worked for me
Very Central (hence name). This hotel is within a minute's walk of the main tourist thoroughfares - even though it is quiet in the room. They have a GREAT pool - 35 meters long, wonderful for swimming. As well as a fitness club. Desk staff are very helpful. Breakfast is filling, tasty, and reasonably priced.
Stayed 3 nights in May 2023

10/10 Excellent

Musa

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff were amazing and super helpful.
Stayed 10 nights in Apr 2023

8/10 Good

Rihad

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Mar 2023

10/10 Excellent

Ferhad

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Friendly and professional reception. Nice 25m pool for laps amd sauna.
Stayed 1 night in Feb 2023

10/10 Excellent

Conlan

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very good!
Stayed 5 nights in Dec 2022

8/10 Good

E

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Was surprised to see that the hotel does not serve alcohol. IT was good to find refuge there from other establishments that allowed smoking - everywhere. Staff at reception were great and very friebdly.
Stayed 3 nights in Nov 2022

8/10 Good

Thor

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good value and location!
Good hotel for someone with very little time to see the main things in old town! I felt it was strange that customers need to scan their key to enter elevator area, then scan to open it, then scan to activate it on all floors! Past experience is that only need to scan to activate elevator on main (ground) floor.
Stayed 1 night in Nov 2022

8/10 Good

KELLIE

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hotel Central, as it’s name implies, is in a perfect location, right near Old Town. The rooms are sound proof, so no worries about sleeping.
Stayed 3 nights in Sep 2022

10/10 Excellent

Heather

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Spacious and comfortable room
Lovely spacious rooms with authentic charm. We got the top floor turret room. Clean and comfortable and a great base for 5 days
Stayed 5 nights in Aug 2022

6/10 Okay

Ognjen, Kitchener

Liked: Staff & service, amenities
Staff is extremely polite and very helpful and hotel location is excellent!
Stayed 3 nights in Aug 2022

8/10 Good

Sabina

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Property was close to Bašcarsija which was really nice. It was walking distance to a lot of restaurants and shopping centers. Staff was also very friendly. The rooms were very well maintained. Breakfast had a nice variety of foods. The cons: Finding parking was very inconvenient. Ended up paying twice as much for an off parking garage. Also, the pool temperature could be a little warmer for the kiddos.
Stayed 2 nights in Aug 2022

10/10 Excellent

Admir

Traveled with family
Liked: Staff & service, amenities, property conditions & facilities
Nice staff, very friendly and always available to help.
Stayed 1 night in Jul 2022

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great hotel and great people
This hotel is in the best location. Facing Cathedral. The pool is fancy. Stream room is great. Wifi is good. The shower is strong. The breakfast not many items but good. There is safe box in the room. The front desk people are extremely nice. Especially Diana. They booked private tour and airport transfer for me. Both drivers are super nice and have very nice cars. Strongly recommend this hotel.
Stayed 7 nights in Jul 2022

8/10 Good

Jonathan

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Jul 2022

10/10 Excellent

Mary

Liked: Staff & service, amenities, property conditions & facilities
Very welcoming. Excellent location
Stayed 3 nights in Jul 2022

10/10 Excellent

AMELA

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great services and friendly staff, combined with perfect location!!!
Stayed 2 nights in Jul 2022

8/10 Good

Verified traveler

Business traveler
Liked: Cleanliness, staff & service, room comfort
Great hotel in Sarajevo
Very central hotel with great pool and spa. Staff are fantastic and very friendly. The rooms need a little bit of care but very good overall
Stayed 4 nights in Jun 2022

10/10 Excellent

Marie Meier

Stayed 5 nights in Jun 2022

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Delighted to return to outstanding Hotel Central for a third time. Superb central location within walking distance old town. Very helpful and attentive staff. Highly recommended.
Stayed 4 nights in May 2022

10/10 Excellent

Cindy, New York

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We booked a junior suite room for 1 night, and it turned out to be a 1 bedroom apartment with a kitchen, 1.5 bath, a separate living room/study, and a terrace. What a great deal! The hotel is centrally located and surrounded by tons of bars. Parking is at a lot nearby for 10 euros/day (with the hotel discount). The pool/sauna was another nice treat after week-long vacation in the Balkan. Staff was friendly and check-in process was fast and easy. Highly recommended.
Stayed 1 night in Jun 2022

10/10 Excellent

Richard

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location and staff.
Stayed 3 nights in Apr 2022

10/10 Excellent

mike

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very friendly staff
Stayed 3 nights in Apr 2022

8/10 Good

Mirsad

Stayed 1 night in Feb 2022

10/10 Excellent

Haris

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent stay right in the downtown of Sarajevo with walking distance to main tourist attractions old town-Bascarsija. Plenty of great coffee shops , restaurants nearby. Hotel was very clean and employees very polite , helpful and professional. Highly recommended.
Stayed 5 nights in Nov 2021

6/10 Okay

John

Liked: Staff & service, property conditions & facilities, room comfort
OK hotel
The hotel was OK and has the potential to be excellent. It may have been due to COVID issues but the hotel was very quiet and eerie. The staff were friendly and attentive and the breakfast was excellent. The facilities in the en-suite were disappointing. It could have been a little bit cleaner (e.g. on the towel rail) and there was no shampoo or conditioner to use in the shower. These days that is pretty standard for even 2 star hotels. It wasn't a big issue in the end as there is a grocery store nearby. The room was modern and well-furnished. The hotel is in a good location in the city centre.
Stayed 2 nights in Sep 2021

10/10 Excellent

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good stay in Sarajevo
Good breakfast. Pool and spa were amazing.
Stayed 2 nights in Oct 2021

6/10 Okay

Verified traveler

Traveled with partner
Liked: Staff & service
Staffing was great and accommodating , Location was fantastic and close to everything ,but the property need some updating especially pool area.
Stayed 7 nights in Jul 2021

8/10 Good

Polina

Liked: Cleanliness, staff & service, room comfort
Was a convenient stay for 1 night , good location and nice staff
Stayed 1 night in Jul 2021

10/10 Excellent

Ellen

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Apr 2021

10/10 Excellent

Verified traveler

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities
Brilliant staff, spacious rooms and right in the heart of old town
Stayed 1 night in Jan 2021

10/10 Excellent

Esma, Denver

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Just perfect ,nice place nice people .I cant wait to go there again ,thanks !!
Stayed 2 nights in Mar 2020

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Wonderful return to Sarajevo and to this outstanding hotel. Ideal central location, with many old town sights within easy walking distance. Very friendly, helpful and attentive staff. Very highly recommended.
Stayed 3 nights in Sep 2019