Ratings based on 200 Verified Reviews

4.1 out of 5
92% of guests recommend
4.3 Room cleanliness
4.3 Service & staff
4.1 Room comfort
4.1 Hotel condition
Expedia Verified Reviews
4 out of 5
Recommended
for Everyone
by A verified traveler from united kingdom

Posted Jan 7, 2018
The hotel is well placed for public transport and well within walking distance to the centre. Some Reception staff were very helpful and managed to find us a restaurant for New Years Eve. The room was cold and we were given a heater but unfortunately this didn’t make much difference. There was a mix up with our checking out date and the hotel believed we were checked out a day too early. When we checked in we had stated our check out date so I’m not sure how this error occurred? This meant housekeeping had not cleaned the room and the minibar has not been restocked. I would have expected Reception to have realised the room wouldn’t have been serviced when we were getting our room keys extended to the full duration of our stay. Instead we had to chase for housekeeping and the minibar. To be fair these were promptly auctioned but as this wasn’t our error I don’t think we should have had to chase in the first place. I thought this mix up could have been handled better and really shouldn’t have occurred at all given we we confirmed our departure date at check in
Comment from Hotel Management
Jan 23, 2018 by Sebastian FO, Hotel Management
Dear Alice, thank you very much for taking the time and sharing your feedback on Expedia.com. We strive towards 100% Guest Satisfaction and your feedback is extremely important to us. I was disappointed to read that on this occasion we did not entirely meet your expectations regarding the length of your stay, your exact departure date. I would like apologize and assure you that we have followed up with the relevant managers to look into your case accordingly. I hope that we will have another opportunity to welcome you again and to show you that we can make it right. Kind regards Sebastian Willert, Front Office Service Manager, Radisson BLU Hotel Basel
5 out of 5
by Joyce

Perfect hotel for Basel

Posted Jan 3, 2018 on Hotels
Very friendly staff. Easy checkin. Room ready early. Nice to have 12 noon checkout. Very near old centre. Free tram tickets are very useful and the tram stops right outside. Nice swimming pool
5 out of 5
by Jamie

Great Staff!

Posted Dec 28, 2017 on Hotels
Warm and friendly service even though staff were on duty on Christmas and boxing day! Staff are hard working (heard them vacuuming the carpet in the hallway every day of my stay). Enjoyed my stay there.
5 out of 5
by Andy

Posted Dec 17, 2017 on Hotels
Great Location.very central. Just a 5mins walk to the high street with many bars, restaurants, cafes.
5 out of 5
Recommended
for Everyone
by A verified traveler from cheshire

Near to city centre

Posted Dec 15, 2017
Pros: Given travel pass for duration of stay great to get about on the trams and buses.
Location: Trams stop outside to get you in minutes to Town Hall Square in the centre same tram to the Rhine.
Good hotel with comfortable rooms. Expensive city so be prepared. Came for Christmas Markets which are not extensive but enough stalls to enjoy. We travelled to Colmar in France from the Swiss Rail Station which had lots of stallls and a stunning old village backdrop with lots of the buildings decorated for Christmas.
Comment from Hotel Management
Dec 18, 2017 by sar, Hotel Management
Dear w and g, Many thanks for this wonderful feedback. We are very pleased to hear that you enjoyed you stay in Basel. We hope that you will give us the opportunity to welcoming you back again. Kind regards, Felix W. Hauser General Manager
4 out of 5
by Nicholas

Business Travellers Haven

Posted Nov 21, 2017 on Hotels
Great bed and pillows. The restaurant, especially breakfast, was sensational. The location was very good also. All up, an excellent option for our work trip.
Comment from Hotel Management
Dec 4, 2017
Dear Nicholas, Thanks for this wonderful feedback. We are delighted to read that you enjoyed your stay with us. We hope to welcoming you again in the future. Kind regards, Felix W. Hauser General Manager
4 out of 5
by judy

Meh

Posted Nov 3, 2017 on Hotels
Buffet breakfast/brunch could be improved. More variety of hot foods and more quantities of some of the food choices.
Comment from Hotel Management
Nov 13, 2017
Dear Judy, Thanks a lot for sharing your recent hotel experience with us. We strive towards 100% guest satisfaction and your feedback is extremely important to us. I was disappointed to read that we did not entirely meet your expectations regarding our food offer in the restaurant. I would like to apologize and assure you that I have already discussed this matter with our F& D manager in order to offer a more varied range of food. I hope that we will have another opportunity to welcome you back in the near future. With best regards, Felix W. Hauser General Manager
4 out of 5
Recommended
for Everyone
by A verified traveler from Miami, Florida, USA

Clean, comfortable, and convenient due to the clof

Posted Nov 1, 2017
Pros: Clean and kind staff.
Cons: longer hours for restaurant and bar.
Location: Munster cathedral, museums, shopping.
Staff are great, clean room, convenient location. I loved it. I hope the restaurant is open more hours in the evening like up to midnight. or at least 11 pm.
Comment from Hotel Management
Nov 2, 2017 by SAR, Hotel Management
Dear TMT, Thank you very much for reviewing your recent stay at the Radisson Blu Hotel, Basel. Your feedback helps us to see our product through the eyes of our guests. I am very pleased to read that you enjoyed the friendliness of our staff, our rooms and location. I also thank you for your recommendation to extend the restaurant opening hours in the evening. Please be assured, that I will discuss this matter with the F&D Manager. I would also like to inform you that our room service menu offers a nice choice of food, which can be ordered 24 hours a day. We look forward to welcoming you back soon again. Kind regards, Felix W. Hauser General Manager
5 out of 5
Recommended
for Everyone
by A verified traveler from miami, florida

convenient

Posted Oct 27, 2017
I stay here for a week to attend Basel Swiss Indoor Tennis Tournament. Hotel is clean with simple modern furnitures. All staff are helpful. Very conveniently located to go to the stadium and many good sightseeing places. I will stay here at Radison Blu next year again.
Comment from Hotel Management
Oct 30, 2017 by SAR, Hotel Management
Dear TMT, Thanks a lot for staying with us during the Swiss Indoor Tennis Tournament in Basel. I am delighted to read that we met all your expectations. I thank you also for your recommendation. We look forward to seeing you next year. Kind regards, Felix W. Hauser General Manager
4 out of 5
Recommended
for Everyone
by A verified traveler from Montreal PQ Canada

Close to the old town

Posted Oct 24, 2017
Radisson Blu is close to the old town. Very quiet and clean. The room was spacious and comfortable. Would recommend it.
Comment from Hotel Management
Oct 25, 2017 by SAR, Hotel Management
Dear Lynda, Thanks a lot for this wonderful recommendation. I am pleased to hear that you enjoyed your time with us. The entire hotel team is looking forward to welcoming you back soon. Kind regards, Felix W. Hauser General Manager