Ratings based on 291 Verified Reviews

4.3 out of 5
98% of guests recommend
4.5 Room cleanliness
4.3 Service & staff
4.2 Room comfort
4.4 Hotel condition
Expedia Verified Reviews
5 out of 5
Recommended
for Everyone
by A verified traveler

Clean. Professional staff. Good location.

Posted Nov 22, 2016
Pros: Well equipped room: extra pillow, good number of towels (including face cloth), towel-warmer.
Cons: The beds are garnished with a decorative cushion. My preference is to have clean bedding that has not come into contact with a re-used item.
Location: A few minutes of walking take you to the centre of the city.
Stayed a long weekend in this hotel. Professional staff (reception and housekeeping) made our stay at this apartment hotel most enjoyable.
Comment from Hotel Management
Dec 26, 2016 by Steffen Ruhland, Hotel Management
Dear Anonymous Guest, Thank you for the review of our Adagio apart hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Front Office Manager and guest relations
4 out of 5
by A verified traveler

Posted Sep 19, 2016 on Hotels
nice hotel, but bath towel No change for 5 days , No clean up garbage bags for 5 days!
Comment from Hotel Management
Sep 23, 2016 by General Manager, Hotel Management
Thank you for taking the time to share your feedback. At Adagio, we offer special rates according to the length of stay. Our rates are reduced from the 4th night and are even lower for longer stays. Remember, we offer better rates if you stay for 4 nights. Check it out yourself! For stays from 1-7 nights end cleaning is included - you have no cleaning service during your stay, for a stay from 8 nights a weekly cleaning is included. You can order an additional cleaning for a surcharge. Just additional towel change on request is CHF5 per set. We hope to welcome you back to our hotel very soon! Sincerely, Steffen Ruhland Front Office Manager and guest relations Adagio Basel City Aparthotel
4 out of 5
by graeme from Australia

Good apartment hotel.

Posted Aug 9, 2016 on Hotels
Nice stay in an apartment hotel. Reception staff were very helpful. Clean and had everything you need as accomodation. Breakfast was expensive so we ate out or you can prepare your own with the kitchenette. Once you work out the tram system its quite convenient too. Was reasonably priced when we booked.
Comment from Hotel Management
Aug 14, 2016 by General Manager, Hotel Management
Dear Guest! We very much appreciate your comments regarding your stay at the Aparthotel Adagio Basel City. It is always a pleasure to receive positive feedback. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Steffen Ruhland Front Office Manager and guest relations
4 out of 5
Recommended
for Everyone
by A verified traveler from Australia

Close to old town

Posted Jul 26, 2016
Pros: Staff were extremely. Spacious room and well appointed.
Cons: There is no refrigerated airconditioning. We were there on a very hot and humid day, 35 degrees Celsius. They have evaporative cooling only.
Good position, close to tram,supermarket and walking distance to the old town.
Comment from Hotel Management
by Steffen Ruhland , Hotel Management
We give all needs and wishes of our guests maximum attention. Our apart hotel is certified as low-energy house and the individual adjustable ventilation system gives cool air between 21°C-26°C and all rooms have open-able windows (we do not offer an air-con as in Asia or America). We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Front Office Manager
5 out of 5
by Chance

Posted Jun 28, 2016 on Hotels
great value! Perfect place to land if you are in town visiting family/friends but need a little "down time." There is enough of a kitchen to cook light meals for the family. The area isn't good or bad, but it will be a 5-10 minute walk to old downtown.
Comment from Hotel Management
Jul 5, 2016 by Ruhland, Hotel Management
We very much appreciate your comments regarding your stay at the Aparthotel Adagio Basel City.
4 out of 5
Recommended
for Everyone
by A verified traveler

Convenient for the conference centre.

Posted Jun 15, 2016
Near the conference centre. But not far from all the old town attractions. Kitchen was well equipt. A few basics likes sugar and salt would have been welcome. You can buy coffee at reception. Nice effective shower v comfy beds and quiet. We felt safe entering and leaving the hotel and the coop was just on the corner. The Thai restaurant was worth the visit for a reasonably priced meal.
Comment from Hotel Management
Jul 5, 2016 by Steffen, Front Office Manager, Hotel Management
Dear Tamara! Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. As well salt and pepper you can buy at reception desk. Sincerely,
4 out of 5
Recommended
for Everyone
by A verified traveler

nice city centre apartment

Posted Jun 13, 2016
Cons: Empty bins
nice centrally located apartment for work conference, comfortable with good facilities. Only down side was staying for 5 nights and the bins did not get emptied once during our stay
Comment from Hotel Management
Jul 7, 2016 by Steffen Ruhland, FO Manager, Hotel Management
Dear Guest! Thank you for taking the time to tell us about your experience at the Aparthotel Adagio Basel City. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Adagio, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please be aware that we try to match our rates to our customers' needs wherever possible. We have also put in place a sliding rate for stays of more than three nights. Therefor a weekly cleaning after 7 nights and end cleaning is included, optional service can be ordered daily (fee of CHF40 per studio). On each floor as well a recycling and trash room is available to empty bins on his own. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely,
5 out of 5
Recommended
for Everyone
by A verified traveler

Nice secure hotel

Posted Apr 29, 2016
Great location, easy access to the center of town and museums via tram or bus. All staff was very helpful a seeing questions and directions. We would stay here again -
Comment from Hotel Management
May 1, 2016 by Steffen Ruhland, Hotel Management
Dear Guest! We very much appreciate your comments regarding your stay at the Aparthotel Adagio Basel City. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Steffen Ruhland Leiter Rezeption und Gästebetreuung Front Office Manager and guest relations
4 out of 5
by A verified traveler

Posted Dec 14, 2015 on Hotels
I think the front staff should have made clear that breakfast was not included but that we could pay. We were just told what time ie was and were surprised by the extra charge. Also our room had a pulled out couch for a bed which I would not have been happy with if we stayed more than one night.
Comment from Hotel Management
Feb 27, 2016 by Ruhland, Hotel Management
Dear Guest, Thank you for taking the time to share your feedback. All rooms are equipped with a kitchen, so many guests decide to make breakfast in room. So Breakfast (if not in special room rate included) is in our apart hotels always supplementary with a charge of CHF23 per person and day (children aged under 12 just CHF8.50). Our french beds are 150x200 and are standard equipped with normal mattress, slatted, covers, linen and pillows. During day time you are able to move whole bed completely in rack. So you can use this extra space and a small sofa is placed. We hope to welcome you back to our hotel very soon! Sincerely,
5 out of 5
by Gareth from Auckland

Great budget option

Posted Dec 9, 2015 on Hotels
About a 15-20 minute walk from the main train station, and well serviced by a couple of trams. Quick walk to the main old town and good location for a sunny walk next to the river. We stayed on two occasions, the rooms were clean and well presented. The beds were not the most comfortable but not uncomfortable either. Their breakfast was expensive, but with the kitchenette we just made our own - a couple shops nearby. Staff were polite and helpful. Would happily stay again.
Comment from Hotel Management
Feb 27, 2016 by Ruhland, Hotel Management
Dear Gareth! Thank you for the great review of our Adagio Basel City apart hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Steffen Ruhland