Ratings based on 672 Verified Reviews

4.2 out of 5
93% of guests recommend
4.6 Room cleanliness
4.3 Service & staff
4.2 Room comfort
4.4 Hotel condition
Expedia Verified Reviews
5 out of 5
Recommended
for Everyone
by A verified traveler

Posted Oct 7, 2017
Nice room, no problems with check/ out. Good location.
Comment from Hotel Management
Oct 9, 2017 by Hotel Dorint an der Messe Basel, Hotel Management
Dear guest Thank you for your stay at our hotel and for your outstanding rating. We are glad that you enjoyed your stay with us and we hope to soon may welcome you again. Best regards from Basel Your Hotel Dorint an der Messe Basel Team
4 out of 5
by A verified traveler from Manchester

Decent standard hotel and some good perks

Posted Oct 2, 2017
Pros: Good location, exceptionally clean, nicely soundproofed room (external noise), really polite and friendly female reception staff, secure bag storage.
Cons: Check-in info, the beds and pillows, towels were a little small, internal soundproofing wasn't great, TV only seemed to have news channels.
Location: The city is beautiful, the public transport system exceptional, and the food isn't as expensively priced as some would have you believe.
The hotel itself was really nicely presented and it was immaculately clean, and overall it was a good stay, though there is room for improvement. The gentleman checking us in wasn't very friendly, didn't give us very much information and didn't tell us about an apparent upgrade. We received two public transport vouchers which were amazing, but we weren't told about this at check-in and only found them in our key holder the next morning. The worst thing about this hotel was the pillows; you only got one each and they were filled with what looked like balls of reject bits of synthetic stuffing, so were very uncomfortable. The bed was disappointing; the room we booked was advertised as a double, but we received two single beds and duvets; if it's being advertised as a double then it should be a double mattress, because two singles really isn't the same thing at all. Other than being at the back of the hotel and getting one 500ml bottle of water, I'm not sure what exactly was upgraded about the room - it looked identical to the standard room as advertised on the website. The female reception staff were far friendlier and much more helpful, the lady who processed the check-out was brilliant every time we spoke to her. If the pillows were improved then I would definitely stay here again, and I would recommend the hotel to anyone wanting to visit Basel.
Comment from Hotel Management
Oct 6, 2017 by Hotel Dorint an der Messe Basel, Hotel Management
Dear Ted, thank you for your recent stay with us and for your detailed feedback about your experiences with us - your feedback helps us to improve. We are glad that our location and our appliance did please you. However we are not satisfied that you experienced our staff as not welcoming. We will surely put more effort on training to ensure a warm and friendly welcome experience. You furthermore mentioned that you did not like our beds - we do understand that the beds and their comfort are supposed to be one of the key strengths of a hotel. Unfortunately the preferences of every single guests regarding the bed comfort is diffrent and so meeting everyones needs is quite challenging. We are already offering diffrent types of pillows and will better mention this during the check-in procedure. The two separate beds we offer in a double room is regular standard here in Switzerland, in addition to this we also offer rooms with a queen bed - there our beds are equipped with one big mattress. We hope that we soon may welcome you again Sincere regards from Basel Your Hotel Dorint an der Messe Basel Team
1 out of 5
by A verified traveler

Posted Sep 21, 2017
Room adjacent to road. Very noisy. No air conditioning... room is too warm.
Comment from Hotel Management
Sep 28, 2017 by Hotel Dorint an der Messe Basel, Hotel Management
Dear guest Thank you for your recent stay at our hotel. We are sad to read that you have not been satisfied with your room. Due to our location near the city centre street noise cannot always be avoided. However, for all our guests who prefer quiet rooms we also offer our comfort room category. Our comfort rooms are located on the gardenside of our building and do also offer an air condition. We hope that you at least enjoyed the visit to our beautiful city. Kind regards from Basel Your Hotel Dorint an der Messe Basel Team
4 out of 5
by A verified traveler from UK

Good for Congress Center

Posted Sep 14, 2017
About 10 minutes' walk from Basel Congress Centre, the staff was very welcoming and the rooms are clean and comfortable.
Comment from Hotel Management
Sep 28, 2017 by Hotel Dorint an der Messe Basel, Hotel Management
Dear Maria Thank your very much for your recent stay. We are glad that you have passed an enjoyable stay and that you could benefit from our location near the congress center. We hope that we may welcome you during your next stay in Basel again. Sincere regards from Basel Your Hotel Dorint an der Messe Basel Team
4 out of 5
Recommended
for Everyone
by A verified traveler from Pennsylvania

Posted Sep 4, 2017
Pros: Friendly and very helpful staff.
Cons: Web site could specifically mention that the class of room we booked is not air conditioned.
Location: Location is next to the Convention Center and across the Rhine River from the old city where most of the shops and historic sites are located.
While the hotel is not located in the old section of the city, it is an easy 10 minute tram ride to the Market Square from which you can walk or ride to many interesting sites. The hotel provided transport passes so there was no cost to ride public transportation, including the bus to the train station. Trams run on a very frequent schedule so there is seldom a wait for more than a few minutes. Market Square hosts a number of food and other vendors and is only a few blocks from The Tourist Information office. At the Tourist Information office you can book a hop on hop off city bus tour which is interesting but it did not appeal to me. One note.If you hop off, we were told you have to wait two hours to be picked up on the next round by the bus. Otherwise the staff was very helpful in answering questions. Our hotel experience was marred by not knowing that the room we booked through Expedia was not air conditioned. We had a miserable first night and thought that the system was not working. The next morning we went to the front desk where we learned that the class of room booked for us was not air conditioned and we should have been told that when we made our reservation. A check of the hotel web site does not specifically mention this distinction but the next higher class room does indicate that it is air conditioned. The hotel front desk did a fine job in resolving the problem and assigned us to an air conditioned room for the rest of the stay.
Comment from Hotel Management
Sep 28, 2017 by Hotel Dorint an der Messe Basel, Hotel Management
Dear Patrick Thank you for having stayed at our hotel and for having taken the time to rate us. We are glad that all together after a few start problems you have passed an enjoyable stay. We are aware of the fact that air condition in only one type of rooms is difficult to understand and we will forward your proposal of defining this difference of room types more clear to the relevant person. However, for environmental protection purposes we were not allowed to install air condition in all our rooms. We hope that we may welcome you again during your next stay in Basel Your Hotel Dorint an der Messe Basel Team
5 out of 5
Recommended
for Everyone
by A verified traveler

Excellent staff

Posted Sep 4, 2017
Pros: good position
Cons: price of breakfast.could be lower
Room was very clean and well appointed. Staff were very pleasant and could not have been more helpful.
Comment from Hotel Management
Sep 28, 2017 by Hotel Dorint an der Messe Basel, Hotel Management
Dear guest Thank you for your recent stay with us and for your outstanding rating. We are glad that we could convince with the service of our staff ( we will forward your compliment with great pleasure) and that you benefitted from our central location. At the moment we are evaluating diffrent options of offering a more flexibel pricing system for our breakfast. We hope to soon welcome you again. Best regards from Basel Your Hotel Dorint an der Messe Basel Team
5 out of 5
Recommended
for Everyone
by A verified traveler from London

Clean room, nice staff and conveniently located

Posted Sep 2, 2017
The hotel is near the 'Messe' therefore it was a nice walk to the event I was attending. The hotel is clean and staff very friendly and helpful. There is also a tram nearby that will take you to the centre of Basel. The hotel provides you (at least they did when I reserved the room) with a pass which allows you to use public transports during your stay for free throughout Basel city. The only negative remark is related to the noise coming from the room upstairs which I believe can only be linked to the wooden floor and cleaning ladies moving the beds to change sheets. I guess it is not a major problem if you wake up early in the morning but not ideal if you want to sleep in.
Comment from Hotel Management
Oct 6, 2017 by Hotel Dorint an der Messe Basel, Hotel Management
Dear "LGW" First of all we like to thank you for having chosen our hotel for your stay in Basel and for having given us your impressions. We are glad to read that you have passed an enjoyable stay and that the mobility ticket (yes, all guests in Basel do receive this public transports ticket) made the location even better for you. Thank you for your compliment to our staff which we will gladly forward. However, we apologize for the noice from above located rooms and we will forward also this feedback to the relevant department. We hope that we soon may welcome you again and send sincere regards from Basel Your Hotel Dorint an der Messe Basel Team
4 out of 5
Recommended
for Everyone
by A verified traveler from London

Ideal location, good room... unfriendly staff

Posted Aug 8, 2017
The hotel is not far from the centre of Basel, it's within walking distance. The room was contemporary and simple with ample storage space. A negative of the hotel isn't with the facilities or location, but with the hotel staff. Unfortunately, the reception staff weren't very welcoming, helpful or even make an effort to ask how the stay was. The final impression I have of the hotel is the unfriendly reception staff.
Comment from Hotel Management
Oct 6, 2017 by Hotel Dorint an der Messe Basel, Hotel Management
Dear Jack Thank you for your recent stay at our hotel and for giving your opinion about your time here in Basel. We are glad that you enjoyed the room and the location of the hotel. We are worried that our reception staff could not convinve and will definetely intensify our training efforts. However, we hope that we may welcome you again at our hotel to then convince with more service-minded reception staff and to revert your final impression. Sincere regards from Basel Your Hotel Dorint an der Messe Basel Team
4 out of 5
Recommended
for Everyone
by A verified traveler

Posted Jul 22, 2017
Breakfast was outstanding. Dinner selection was somewhat limited. Staff was friendly and accommodating.
4 out of 5
by Ulrike

Basel

Posted Jul 12, 2017 on Hotels
Nice staff, room small, but fine for a short stay