Cafe

Reviews of Hotel Euler

4 out of 5
Hotel Euler
Centralbahnplatz 14, Basel

Reviews

8.8

Excellent

Rating 10 - Excellent. 314 out of 607 reviews" "
Rating 8 - Good. 232 out of 607 reviews" "
Rating 6 - Okay. 37 out of 607 reviews" "
Rating 4 - Poor. 16 out of 607 reviews" "
Rating 2 - Terrible. 8 out of 607 reviews" "

9.2/10

Cleanliness

9.0/10

Staff & service

8.4/10

Amenities

8.8/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

10/10 Excellent

Louise

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent location, beautiful property and friendly staff. No noise from outside traffic or trams once inside and rooms were stylish and comfortable. Highly recommend this hotel if staying in Basel!
Stayed 1 night in Mar 2024
Response from Hotel Euler on Mar 12, 2024
Dear Louise,Thank you for your fantastic review! We're thrilled to hear that you had an excellent experience during your stay at our hotel.It's wonderful to know that you appreciated our excellent location, beautiful property, and friendly staff. We're glad that you found our rooms stylish, comfortable, and quiet, providing you with a peaceful stay.We truly appreciate your recommendation and hope to have the pleasure of welcoming you back on your next visit to Basel!Warm regards,Hennadii YerchenkoFront DeskHotel Euler

8/10 Good

Carnell

Stayed 7 nights in Feb 2024

10/10 Excellent

Silviya

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Dec 2023
Response from FO on Jan 28, 2024
Dear Guest, Thank you for sharing your feedback. We appreciate your input. If there's anything specific you'd like to highlight or if you have suggestions on how we can improve and make your experience even better, please feel free to let us know. We value your opinion and are here to assist you in any way we can.Kind regardsFO

10/10 Excellent

David

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Older hotel that still has some charm
We enjoyed our stay at Hotel Euler. The location is a bit outside of town near the train station, but there were trams right outside the hotel which took us downtown to the Christmas markets. The room was clean and comfortable. We didn't have breakfast at the hotel since it wasn't free, so we went to the Starbucks next door. The hotel looks like an old elegant hotel and although it shows it's age, they had some nice touches such as a piano player in the evening.
Stayed 1 night in Dec 2023
Response from FO on Jan 28, 2024
Dear guest,Thank you for taking the time to share your experience at Hotel Euler. We are pleased to hear that you enjoyed your stay and found the location convenient, with trams right outside the hotel for easy access to downtown and the Christmas markets.It's great to know that you appreciated the cleanliness and comfort of your room. We also appreciate your mention of the hotel's historic and elegant atmosphere, including the piano player in the evening.We hope you had a wonderful time exploring Basel, and we look forward to welcoming you back on any future visits. If you have any specific suggestions or if there's anything else you'd like to share about your stay, please feel free to let us know.Best regards,FO

8/10 Good

Maddy

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Perfect Location! Right next to the train station and perfect for hopping on the tram into the main town. Room was a good size and the bathroom was very nice. The heating in the room was a struggle but we made it work. We couldn’t seem to work out how to use it but wasn’t too much of an issue, we’d open the window for a bit and the room would cool down. Would definitely recommend and stay again!
Stayed 3 nights in Dec 2023
Response from FO on Jan 28, 2024
Dear guest,Thank you for taking the time to share your feedback. We are delighted to hear that you enjoyed the perfect location of our hotel, being right next to the train station and convenient for traveling around the city. We appreciate your compliments on the room size and the bathroom.We apologize for any inconvenience you experienced with the heating. Your comments are valuable, and we will look into this matter to ensure a better experience for our future guests.It's wonderful to know that you would recommend our hotel, and we look forward to the opportunity of welcoming you again. If you have any specific suggestions or further feedback, feel free to share it with us.Best regards,FO

8/10 Good

??

Business traveler
Liked: Cleanliness, staff & service
駅に近くて便利。トラム乗り場の目の前のため夜遅くまで音が聞こえる。気になる人は気になるかも。 部屋はとてもキレイにはされているが、少し古いようで洗面所の鏡の上についているライトが壊れていた。フロントに言うとすぐに対応してくれて、部屋を変えてくれて有り難かった。ただ、変わった部屋は歩くと床が軋んで少し気になった、
Stayed 5 nights in Nov 2023
Response from FO on Jan 28, 2024
Dear guest,As you mentioned, while the proximity to the station is convenient, it may result in some noise from the tram stop in front of the hotel, especially late at night. This could be a concern for those sensitive to noise. Regarding the issues with the room facilities, I appreciate that the front desk staff promptly addressed the situation and moved you to another room. However, I apologize that the new room had floor creaking, causing some inconvenience to your stay.Thank you for sharing your valuable feedback. It will be instrumental in our ongoing efforts for improvement. Please feel free to inform us of anything else, and we'll do our best to make your next stay more enjoyable.We sincerely appreciate your understanding and the opportunity to serve you.Kind regards,FO

10/10 Excellent

Thomas

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good location and well furbished rooms
Stayed 1 night in Nov 2023

10/10 Excellent

Chloe

Stayed 1 night in Nov 2023
Response from FO on Jan 28, 2024
Dear Guest, Thank you for sharing your feedback. We appreciate your input. If there's anything specific you'd like to highlight or if you have suggestions on how we can improve and make your experience even better, please feel free to let us know. We value your opinion and are here to assist you in any way we can.Kind regardsFO

8/10 Good

Alain

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Spacious room, quiet, conveniently located by the train station, a generous breakfast. A friendly person at check in time would have been a welcome plus
Stayed 1 night in Nov 2023

8/10 Good

Robb, Longwood

Traveled with partner
Liked: Cleanliness, staff & service
Good location across from the train station and all the local transportation. Plenty of dining options. Several amenities in the room did not work, such as the refrigerator and the hair dryer. The hotel was full so there were no replacements to be had. They did give us free breakfast as compensation.
Stayed 3 nights in Oct 2023
Response from Carmelo Barba on Nov 5, 2023
Dear Robb,Thank you for taking the time to share your feedback with us. We're pleased to hear that you found our hotel's location convenient, with easy access to the train station and local transportation, as well as a variety of dining options nearby.We do apologize for the inconvenience you experienced with the amenities in your room, particularly the refrigerator and hair dryer. It's disappointing that we were unable to provide replacements due to a full hotel occupancy. However, we're glad to hear that our team made an effort to make amends by offering you a complimentary breakfast as compensation.We appreciate your understanding and will use your comments to improve our services in the future. We hope you'll consider staying with us again, and we'll make every effort to ensure a more comfortable and enjoyable experience during your next visit.Thank you for choosing our hotel, and we look forward to the opportunity to serve you better in the future.Warm regards,Carmelo BarbaFront Office Manager

10/10 Excellent

Kent

Stayed 1 night in Oct 2023

10/10 Excellent

Julie

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Old world charm, great for rail travellers
Lovely hotel with old world charm. Spacious room with contemporary bathroom , clean & comfortable. Fantastic location for those arriving by train right next to rail/ tram network & despite this the room was quiet. Large lobby with piano, bar & outside terrace. Would absolutely love to stay again.
Terrace- watching the trams go by.
Stayed 1 night in Sep 2023
Response from Hennadii Yerchenko on Oct 9, 2023
Thank you for sharing your feedback, Julie!We're delighted to hear that you enjoyed your stay at the Hotel Euler and appreciated its old-world charm. It's great to know that the room was spacious, clean, and comfortable, and that the contemporary bathroom met your expectations. The central location near the train and tram network is indeed a convenient feature of the hotel, and it's wonderful that you found the room quiet despite this.We look forward to welcoming you back for another enjoyable stay in the future. If you have any specific preferences or requests for your next visit, please don't hesitate to let us know. If you have any more feedback or questions, feel free to share them.Best regards,Hennadii & Front Desk Team

10/10 Excellent

Robert

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Sep 2023
Response from Hennadii Yerchenko on Oct 9, 2023
Dear Robert,Thank you for your excellent rating! We're thrilled to hear that you had a perfect experience during your stay.Your feedback is greatly appreciated, and if you ever have any comments or suggestions on how we can continue to provide outstanding service, please feel free to share.We look forward to hosting you again in the future, and please don't hesitate to reach out if you need anything.Best regards,Hennadii Yerchenko Hotel Euler

8/10 Good

Evan

Stayed 4 nights in Sep 2023
Response from Carmelo Barba on Nov 5, 2023
Dear Evan,Thank you so much for taking the time to leave us a 4-star review! We're delighted to hear that you had a positive experience with us. Your feedback is valuable, and we're always striving to make improvements. If there's anything specific you think we could do to earn that fifth star next time, please feel free to let us know. We appreciate your support and look forward to host you again in the future.Best regards,Carmelo BarbaFront Office Manager

8/10 Good

Malcolm

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very nice and convenient for train travellers
Breakfast was a bit expensive but lots of alternatives nearby.
Stayed 1 night in Sep 2023
Response from Hennadii Yerchenko on Oct 9, 2023
Dear Malcolm,Thank you for taking the time to share your feedback. We're delighted to hear that you found our hotel to be very nice and convenient, especially for train travelers.We appreciate your comment about the breakfast cost, and we understand that value for money is important. We'll consider this feedback as we continue to improve our offerings.If you have any further comments or if there's anything else we can do to enhance your future stays, please feel free to reach out.We hope to have the pleasure of welcoming you back in the future.Best regards,Hennadii Yerchenko & Front Desk Team

10/10 Excellent

Nataliya

Stayed 1 night in Sep 2023
Response from Hennadii Yerchenko on Oct 9, 2023
Dear Nataliya,Thank you for your excellent rating! We're thrilled to hear that you had a perfect experience during your stay.Your feedback is greatly appreciated, and if you ever have any comments or suggestions on how we can continue to provide outstanding service, please feel free to share.We look forward to hosting you again in the future, and please don't hesitate to reach out if you need anything.Best regards,Hennadii Yerchenko & Front Desk Team

10/10 Excellent

Kenneth

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2023
Response from Hennadii on Oct 9, 2023
Dear Kenneth,Thank you very much for your excellent rating! We're glad to hear that you had a perfect experience during your stay.Your feedback is greatly appreciated!We look forward to hosting you again in the future, and please don't hesitate to reach out if you need anything.Best regards,Hennadii Yerchenko & Front Desk Team

10/10 Excellent

Adrian

Traveled with family and small children
Great hotel in the heart of Basel, close to the station and the old town.
Stayed 1 night in Aug 2023
Response from Hennadii Yerchenko on Aug 26, 2023
Thank you, Adrian, for your excellent review!We're thrilled to know that you had a great stay at our hotel in the heart of Basel. Our convenient location near the station and the old town is indeed a highlight for many of our guests.We look forward to hosting you again on your next visit to Basel!We wish you a nice day!Hennadii Yerchenko & Front Desk Team

8/10 Good

Shelly

Liked: Cleanliness, staff & service, property conditions & facilities
Close to Basel train station
Stayed 2 nights in Jul 2023
Response from Hotel Euler on Jul 29, 2023
Dear Guest,Thank you for taking time to share your experience with us and to rate us! Best regards,Hotel Euler

10/10 Excellent

Eric

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2023
Response from Front Desk on Aug 4, 2023
Dear Eric,I'm glad to hear that you had a nice stay! If you have any specific aspects or highlights from your stay that you'd like to share, or if you have any questions or comments, feel free to let me know. Your feedback can provide valuable insights for other travelers as well. If there's anything else we can assist you with, feel free to ask!Best wishes,Hennadii Yerchenko

10/10 Excellent

William

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
It was very convenient to the train station and the bus to the airport.
Stayed 1 night in Jul 2023
Response from Hennadii Yerchenko on Jul 26, 2023
Dear William,I'm glad to hear that the hotel's location was convenient for you, being close to both the train station and the bus to the airport. Easy access to transportation options can make a big difference in the overall travel experience. Your feedback helps both the hotel and future guests to have a better experience. Thank you for sharing your thoughts, and I hope you had a pleasant overall stay!Best wishes,Hennadii & Front Desk Team

8/10 Good

Catherine

Stayed 2 nights in Jul 2023
Response from Hennadii Yerchenko on Aug 4, 2023
Dear Catherine,Thank you for the rating! Your rating means that you had an positive experience. If you would like to tell me more about your stay or what you think could be improved, feel free to let me know. Thank you again, Catherine, for providing the feedback. I wish you a wonderful day!Hennadii Yerchenko & Front Desk Team

10/10 Excellent

Maureen

Stayed 2 nights in Jun 2023
Response from Hennadii Yerchenko on Aug 4, 2023
Dear Maureen,Thank you very much for your review! I am glad to hear that you were satisfied with your stay overall. If you have any further questions or concerns or need assistance with anything, I am happy to help. I hope you will have more positive travel experiences in the future!Best wishes,Hennadii & Front Office Team

8/10 Good

Michael, Bogota

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
very close to the basel station
Stayed 1 night in Jun 2023
Response from Front Desk on Jun 7, 2023
Dear Guest,Thank you very much for your nice feedback. We are glad that you enjoyed the stay in our hotel and are looking forward to welcome you here again.Best regards,Hotel Euler

6/10 Okay

Jeffrey

Liked: Cleanliness, property conditions & facilities
Stayed 1 night in May 2023
Response from Front Desk on Jun 3, 2023
Dear Guest,Thank you very much for your feedback. We hope that we can welcome you here with us again.Best regards,Hotel Euler

10/10 Excellent

Dave

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Right by the station and a good nights sleep
Clean and centrally located
Stayed 2 nights in May 2023
Response from Front Desk on Jun 3, 2023
Dear Guest,Thank you very much for your nice feedback. We are glad to hear that you enjoyed the stay with us and are looking forward to welcome you here again.Best regards,Hotel Euler

8/10 Good

Jeffrey, Halfmoon Bay

Traveled with group, Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in May 2023
Response from Front Desk on May 18, 2023
Dear Guest,Thank you very much for your nice feedback. We are glad to hear that you have enjoyed the stay in our hotel and are looking forward to welcome you here in Basel again.Best regards,Hotel Euler

10/10 Excellent

Elad

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Apr 2023
Response from Roman on May 7, 2023
Lieber Gast, Vielen Dank für Ihr nettes Feedback. Wir freuen uns darauf, Sie wieder hier in Basel begrüssen zu dürfen.Hotel Metropol

8/10 Good

Mr J

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Quiet rear facing bedroom
Stayed 3 nights in Oct 2022

10/10 Excellent

Alexandria

Stayed 1 night in Sep 2022

6/10 Okay

Verified traveler

Liked: Cleanliness, property conditions & facilities, room comfort
Good potential let down by poor service
Location is ideal for the station and walkable to most places. The main central station tram interchange is also right outside. The hotel has a lot of potential but was let down by poor room preparation and insufficient staff. The safe couldn't be used and the coffee machine in the room was missing its water tank, which they were unable to find. Both of these things could have been checked as part of readying rooms for check-in and the staff were too busy to resolve in times. For the price, it wasn't good. Also only 1 hard to reach power socket near the bed. Good shower though.
Stayed 1 night in Sep 2022

10/10 Excellent

Kevin

Stayed 2 nights in Jul 2022

10/10 Excellent

Craig

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 6 nights in Dec 2021

10/10 Excellent

Lucybell

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 7 nights in Dec 2021

8/10 Good

Mr J

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very helpful staff. woukd be usedul to have some USB charging points
Stayed 3 nights in Nov 2021

10/10 Excellent

Ken

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2021

10/10 Excellent

Stephen

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Oct 2021

10/10 Excellent

Theodore

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Really friendly staff. Great location.
Stayed 1 night in Oct 2021

8/10 Good

Raquel, Grimsby

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Grand old building with updated interiors, large anteroom and bathroom.
Stayed 3 nights in Sep 2021

10/10 Excellent

JOSEPH

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great location and very good staff. Great value.
Stayed 1 night in Aug 2021

10/10 Excellent

Alice

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2021
Response from PEmmel on Jul 25, 2021
Dear Alice Thank you so much for your wonderful review. We are looking forward to welcoming you soon again. Kindest Regards & Grüezi from Basel Petra Emmel General Manager & Team

8/10 Good

John

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2020

8/10 Good

Seo-Yong

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Best for business trip
Not for family trip.
Stayed 1 night in Feb 2020
Response from General Manager on Mar 3, 2020
Dear Seo-Yong Thank you for taking the time to review your stay. Do not hesitate to ask our Front Desk team about our Family Suite in our sister Hotel City Inn for your next visit. Kind regards

10/10 Excellent

henrik

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2020
Response from General Manager on Jan 27, 2020
Thank you for reviewing your stay. Kind regards

10/10 Excellent

Poocher, Philadelphia

Traveled with partner
Liked: Staff & service, amenities, property conditions & facilities
Excellent location across from Train station and Trams. Suite is very large with great 2 sink bathroom. Only slight downside was you can hear the trams, but they weren't too loud.
Stayed 1 night in Jan 2020
Response from General Manager on Jan 7, 2020
Dear Poocher Thank you for reviewing your stay. We look forward to your next visit. Kind regards

2/10 Terrible

Michael

Stayed 1 night in Dec 2019

10/10 Excellent

Chip, Raleigh, NC

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
From Lisa, who checked me in through all of the other members of the team, provided great service and the hotel is in great condition and in an outstanding location.
Stayed 3 nights in Dec 2019
Response from General Manager on Dec 9, 2019
What a nice review! We will certainly forward your comment to Lisa and hope we'll have the opportunity to welcome you soon again in Basel. Best regards

10/10 Excellent

Susilawaty

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
We enjoyed our stay at Hotel Euler. In all aspects we are very happy staying there & definitely will choose Hotel Ueler again when we visit Basel
Stayed 2 nights in Nov 2019
Response from General Manager on Dec 9, 2019
Thank you for taking the time to review your stay. We are glad that you enjoyed our property and services and look forward to your next visit. Sincerely

10/10 Excellent

Lesley

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great to be back in Basel & Hotel Euler
Stayed 3 nights in Nov 2019
Response from General Manager on Dec 4, 2019
Great to have you back! Thank you for the picture of our Winter Lounge! Best regards

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Sep 2019
Response from General Manager on Oct 9, 2019
Thank you for reviewing your stay. Best regards