Ratings based on 152 Verified Reviews

They paid and stayed. We double-checked.
4.4 out of 5
100% of guests recommend
4.6 Room cleanliness
4.5 Service & staff
4.3 Room comfort
4.3 Hotel condition
Expedia Verified Reviews
They paid and stayed. We double-checked.
5 out of 5
by OHSANG

Posted Aug 16, 2016 on Hotels
Comment from Hotel Management
Oct 16, 2016 by General Manager, Hotel Management
Dear Guest We thank you very much for your stay with us. Obviously you had an agreeable time with us and we are very pleased to know that. it last to say, that it would be a great pleasure to welcome you back for a next occasion and until then we wish you all the best. Isabelle Tanachian & Holger Brombacher, Management
5 out of 5
by A verified traveler

Posted Aug 14, 2016
Lo consiglio a tutti si trova a 5 minuti dalla città.....
Comment from Hotel Management
Nov 15, 2016 by Isabelle Tanachian & Holger Brombacher, Management, Hotel Management
Dear guest First of all we apologize to not being able to answer you in Italian and secondly we like to thank you of course for your stay with us and your kind comment. We appreciate, that you had an agreeable time with us and could especially profit from our central location. We hope to welcome you back for a next visit in Basel and wishing you all the best until then.
5 out of 5
by A verified traveler

Prima hotel, erg vriendelijk personeel

Posted Aug 10, 2016
Pros: Goed verzorgde kamers, ontbijt is in orde (mooi uitzicht over de stad). Het personeel is zeer vriendelijk en behulpzaam.
Cons: Kamers aan de straatkant zijn iets minder rustig (vanwege de trambaan), maar in de praktijk merk je daar 's nachts weinig van (slapen lukt prima).
Location: Vlakbij het hoofdstation SBB Basel en op ongeveer 3 km van het centrum van de stad.
Dit hotel is ideaal voor als je op doorreis bent, maar ook als je wat langer in Basel wilt verblijven. De staf is erg vriendelijk. Bij aankomst had ik geluk. Mijn kamer was geupgraded naar comfort klasse. Bij de check-out kon ik mijn bagage gratis laten opbergen (vanwege een lunchafspraak in de stad) en naderhand weer ophalen. Men heeft er alles aan gedaan om mijn verblijf zo prettig mogelijk te maken. Ik kan dit hotel van harte aanbevelen!
Comment from Hotel Management
Nov 15, 2016 by Isabelle Tanachian & Holger Brombacher, Management, Hotel Management
Dear Sem Thank you so much for your kind comment and of course as well for your stay with us. We very appreciate to know, that you had a pleasant stay with us and could enjoy your upgrade. Of course we forwarded your compliment as well to our staff. All rooms dispose of quadruple glazed Windows, which avoid most of the noise, but if you prefer a room facing the courtyard, please let us know for your hopefully next stay and we try our best to fulfill your wish. It would be great to welcome you back and we wish you all the best until then.
5 out of 5
by BYUNGTAE

이번 여행 최고의 숙소

Posted Aug 9, 2016 on Hotels
급하게 바젤에서 1박하는 바람에 바젤역에서 가깝고 저렴한 호텔을 찾았습니다. 역에서 3-4분 거리이며(스타벅스 바로 옆) 너무너무너무 상태도 좋고 객실도 넓고 직원분들도 굉장히 친절해서 이번 여행에서 가장 맘에 드는 숙소였습니다. 감사합니다.
Comment from Hotel Management
Nov 15, 2016 by General Manager, Hotel Management
Dear Byungtae Please apologize that we are not able to answer you in Korean but thanks to a translating program we understood, that you had a good time with us and it was a pleasure to have you as our guest. It goes without saying, that we forwarded your compliment as well to our staff and we would really appreciate if we could welcome you again for a next visit in Basel. Until then we wish you all the best. Isabelle Tanachian & Holger Brombacher, Management
4 out of 5
by Ian

Handy for the station

Posted Aug 7, 2016 on Hotels
This is a decent hotel very near Basel SBB station. During our stay it was undergoing refurbishment with decorators in corridors and rooms etc. This did not cause a disturbance in the night but things were a bit chaotic, for instance the second day our room was not cleaned although this was quickly and courteously sorted out upon request. Also our request for a quiet top floor room was not possible. Although the hotel looks over a noisy road and tram line (and behind them a park) the quadruple glazing is quite effective with only minimal rumbling from buses and trams. The room mini-bar was not cooling. The free wi-fi worked well. The TV is good with a selection of British channels. The staff were very helpful and the breakfast is good. Good value.
Comment from Hotel Management
Nov 20, 2016 by General Manager, Hotel Management
Dear Ian, First of all we thank you very much that you were our guests and appreciate your Feedback. It is a pleasure to know, that our breakfast has given you a good start in to the new and of course, we have forwarded your compliments as well to our staff. As mentioned and described on the website, our triple rooms are located on the 1st and 2nd and 3rd floor. As we informed you in adavance the triple rooms (style category) are not on the top floors of the hotel but we are always there for you to help you out with any arrangements, e.g. with two rooms side-by-side on the higher floors in the higher room category. It is correct that our refurbishment of the room categories Comfort and First has been made floor-by-floor in order to not disturb the guests. We apologize for any inconvenience you had with the room cleaning and that your room hasn't been made up at your return around noon-time. It goes without saying that we clean the rooms for our non departing or arriving guests any time earlier, when guests are informing us about the wish to have a rest from around noon or in the early afternoon. The Minibars are constructed to cool drinks which are inside. If ever our guests need a fridge to cool groceries etc, we are happy to help them out with this matter in a fridge for internal use. What left to say that it would be great to welcome you back for a next occassion and that we wish you all the best unitl then. Yours sincerely, Isabelle Tanachian & Holger Brombacher, Management
5 out of 5
by A verified traveler

Posted Aug 6, 2016 on Hotels
Comment from Hotel Management
Nov 15, 2016 by General Manager, Hotel Management
Dear guest We highly appreciate your positive rating and are happy to know that you had an agreeable time with us. To welcome you back would be a great pleasure and until then we wish you all the best. Isabelle Tanachian & Holger Brombacher, Management
5 out of 5
by A verified traveler from Manchester

Outstanding hotel in excellent location

Posted Aug 1, 2016
Approachable, friendly and helpful staff. Clean and comfortable hotel with excellent facilities. Great location.
Comment from Hotel Management
Nov 15, 2016 by Isabelle Tanachian & Holger Brombacher, Management, Hotel Management
Dear Suzanne Thank you so much for your kind comment - how nice to know that you had a good time with us and that we could convince you. It would be great to welcome you back and we wish you all the best. Isabelle Tanachian & Holger Brombacher, Management
5 out of 5
by Elvira from Zürich

Komme wieder

Posted Jul 25, 2016 on Hotels
Tolle 2 Tage, trotz kurzem Regenschauer am Freitagnachmittag
Comment from Hotel Management
Nov 20, 2016 by General Manager, Hotel Management
Sehr geehrte Elvira, Herzlichen Dank für Ihren Aufenthalt und den äusserst positiven Kommentar. Wir freuen uns darauf, Sie bei nächster Gelegenheit erneut willkommen zu heissen. Ihre Isabelle Tanachian & Holger Brombacher, Direktion
5 out of 5
by Steven from Orcas Island, Washington

A gem close to the Basel BSS train station

Posted Jun 22, 2016 on Hotels
Stayed here prior to catching an early morning flight from the Basel-Mulhouse-Feiberg Europort regional airport. Staff provided us with a voucher for free transit on the #50 bus from the transit center at the train station out to the airport terminal. Be sure to request...great convenience. Note that Basel has several train stations...and this hotel is close to the BSS (Swiss reailway) station.
Comment from Hotel Management
Nov 20, 2016 by General Manager, Hotel Management
Dear Steven, Thank you very much for your very positive feedback. We are happy to hear, that you have been totally satisfied with your stay and are looking forward to welcome you again. Yours sincerely, Isabelle Tanachian & Holger Brombacher, Management
5 out of 5
by A verified traveler

Freundlich und effizient

Posted Jun 13, 2016 on Hotels
Gute Lage in der Nähe des Bahnhofs. Komfortable Zimmer und freundlicher Service.
Comment from Hotel Management
Nov 20, 2016 by General Manager, Hotel Management
Liebe Gäste, Herzlichen Dank für Ihren äusserst positiven Kommentar, welchen wir natürlich gerne mit unserem Team geteilt haben. Schön, dass Sie sich bei uns rundum wohl gefühlt haben. Wir würden uns sehr freuen, Sie erneut begrüssen zu dürfen und wünschen Ihnen bis dahin alles Gute. Ihre Isabelle Tanachian & Holger Brombacher, Direktion