Ratings based on 44 Verified Reviews

4.5 out of 5
100% of guests recommend
4.7 Room cleanliness
4.6 Service & staff
4.4 Room comfort
4.3 Hotel condition
Expedia Verified Reviews
5 out of 5
Recommended
for Everyone
by A verified traveler from Manchester

Outstanding hotel in excellent location

Posted Aug 1, 2016
Approachable, friendly and helpful staff. Clean and comfortable hotel with excellent facilities. Great location.
Comment from Hotel Management
Nov 15, 2016 by Isabelle Tanachian & Holger Brombacher, Management, Hotel Management
Dear Suzanne Thank you so much for your kind comment - how nice to know that you had a good time with us and that we could convince you. It would be great to welcome you back and we wish you all the best. Isabelle Tanachian & Holger Brombacher, Management
4 out of 5
Recommended
for Everyone
by A verified traveler from Oklahoma City, OK

Good choice

Posted May 20, 2016
Pros: Nice room size. CLEAN! Good price
Location: Small park nearby. 1 minute walk to several trams to easily access old town
1 minute walk to train station.....the reason I booked the hotel. Breakfast on 8th floor with great city views and nice buffet. Staff were perfect...check-in, -out, breakfast staff.
5 out of 5
Recommended
for Everyone
by A verified traveler

Weekend Break

Posted Jan 16, 2016
Great stay. Super easy to find. Took the airport bus to the train station. Just walk toward the Starbucks and the hotel us right around the corner from there. We took the trams into the city center-quick 5 minute ride). The hotel gives you transportation passes to use. It includes the bus to the airport. (when you fly into Basel you can get on the bus(#50) for free with your hotel reservations). Breakfast was basic but really good. Great service from everyone at the hotel.
Comment from Hotel Management
Mar 13, 2016 by Isabelle Tanachian & Holger Brombacher, Management, Hotel Management
Dear guest Thank you so much for your very pleasant comment - our team really enjoyed it. We wanted to thank you as well, that we were able to welcome you as our guest. As we know that a good breakfast make a day start well, we try to constantly improve it by offering a wide range of fresh and regional products, but are of course always open minded to any proposals or wishes by our guests. It would be great to welcome you again for a next occasion and we wish you all the best until then.
5 out of 5
Recommended
for Everyone
by A verified traveler

Convenient, nice staff, hotel is nice.

Posted Dec 7, 2015
Pros: Location
Cons: Nothing
Location: restaurants, trains, shops
Close to everything, trains, restaurants, shop. The staff was very helpful.
5 out of 5
Recommended
for Everyone
by A verified traveler from Biggar, Scotland

Put this hotel at the top of your list

Posted Sep 20, 2015
This is one of the best 3/4 star hotels I've stayed in. Overlooking a lovely small park, it is one minute from Basel's tram interchange and two from the main railway station which itself has a good shopping centre. From the first introduction the staff and management were very friendly and helpful going out of their way to give satisfaction. Excellent views from the eighth floor breakfast room and rooms were well appointed, fresh and scrupulously clean. A complementary public transport pass was a great bonus in expensive Switzerland. A great location from which to visit the city, the rest of Switzerland and a good chunk of France and Germany as well. Although the hotel doesn't have a bar of restaurant there is adequate provision in the immediate vicinity. I would have no hesitation in recommending this hotel to any visitors.
5 out of 5
Recommended
for Everyone
by A verified traveler from Sydney, Australia

Everything I wanted

Posted Sep 13, 2015
Pros: See above
Cons: The minibar is not a refrigerator - just an insulated cupboard that looks like a real minibar.
Location: See above
The hotel is close to the main railway station, transport terminus and all facilities. It is 5-10 minutes from the Old Town by tram (streetcar) - the hotel provides a map of the tram network and a free travel card. Or an easy 15 minute walk. It is not always the case near public transport hubs, but in this case the area is clean and quiet. My room overlooked a park. It was spacious and well-designed.
5 out of 5
Recommended
for Everyone
by A verified traveler from London

Excellent hotel and Great Staff

Posted Jul 30, 2015
Pros: The hotel, the staff, the room were all great
Cons: The cost of the breakfast was too expensive. The room temperature was too hot and controlled centrally.
Location: The location is fantastic next to the main railway station and they give you free travel passes for the whole of your stay.
This was an excellent Hotel with amazing staff. Nothing was too much trouble. You are provided with free travel passes for the whole of your stay and free Wifi. The first day it was raining in the evening and they offred us a hotel umbrella to take out with us and there were free cake\buscuits and apples in the reception area. The hotel could not be more central virtually next to teh main Basel railway station. The room was very lovely and the tea coffee maker was a bonus. The televison worked well with a good variety of channels. The room, and bathroom were very clean and the shower was great very powerful. My only gripes were the overpriced breakfast which we decided against having even after being offred a reduced rate of 15 Swiss Francs per person. We also found the room tto hot as the temperature was controlled centrally and openng the windows caused you to hear the traffic from outside.
4 out of 5
Recommended
for Couples
by A verified traveler from Newcastle Australia

Posted Jul 20, 2015
Pros: Great breakfast and help from staff
Cons: Smokey room needed to open windows
Close to railway station and trams into town and out to suburbs
Comment from Hotel Management
Aug 13, 2015 by Isabelle Tanachian & Holger Brombacher, Management, Hotel Management
Dear Dave Thank you so much for the stay with us and of course we are pleased that you had an angreeable time and could profit from our central location. It goes without saying that we would highly appreciate to welcome you again for a next time in Basel and wishing you all the best until then.
4 out of 5
Recommended
for Everyone
by A verified traveler from Brisbane, Australia.

Very convenient. Right next to public transport.

Posted Jul 11, 2015
Pros: Helpful staff.
Location: Close to public transport and tourist information centre where you can book tours.
Overall good experience. Clean hotel close to public transport. However slightly further from tourist attractions.
5 out of 5
Recommended
for Everyone
by A verified traveler

Posted Jun 26, 2015
Pros: The staff. Very often in this type of hotel the atmosphere can be stuffy and airless, but this was not the case here in the Metropol.
Cons: Nothing
Location: Public transport easily available. Sightseeing in Basel
Very useful for folk going to and from the nearby train station. Only a short walk to the interesting parts of old Basel.