Ratings based on 170 Verified Reviews

4.4 out of 5
100% of guests recommend
4.6 Room cleanliness
4.6 Service & staff
4.3 Room comfort
4.3 Hotel condition
Expedia Verified Reviews
5 out of 5
Recommended
for Everyone
by A verified traveler from Canadian

Europe trip

Posted Aug 23, 2017
We stayed one night. Staff are very nice . Near train station and would stay there again
5 out of 5
by anna

Great hotel

Posted May 15, 2017 on Hotels
Amazing hotel Front desk, manager and breakfast staff-very kind and pleasant. We are looking forward to stay there in the future
5 out of 5
Recommended
for Everyone
by A verified traveler from Minnesota

Great location

Posted Apr 23, 2017 on Orbitz
Location: Close to Markplatz
Close to train station. Walking distance to many sights.
5 out of 5
by A verified traveler

Convenient and friendly staff. Very nice rooms.

Posted Dec 17, 2016 on Hotels
I had an overnight because of missed train. This hotel was super convenient and super comfortable. Excellent location, quality, and staff.
5 out of 5
by A verified traveler

Convenient and clean

Posted Dec 7, 2016 on Hotels
very convenient, somewhat spartan, but clean and quiet and excellent service
4 out of 5
by A verified traveler

Posted Oct 29, 2016 on Hotels
Comment from Hotel Management
Nov 15, 2016 by General Manager, Hotel Management
Dear guest We thank you for your stay with us and that you took the time to rate it. Obviously you had an agreeable time with us and it would be great if we could welcome you back as our guest for your next visit in Basel. Isabelle Tanachian & Holger Brombacher, Management
4 out of 5
by Ian

Handy for the station

Posted Aug 7, 2016 on Hotels
This is a decent hotel very near Basel SBB station. During our stay it was undergoing refurbishment with decorators in corridors and rooms etc. This did not cause a disturbance in the night but things were a bit chaotic, for instance the second day our room was not cleaned although this was quickly and courteously sorted out upon request. Also our request for a quiet top floor room was not possible. Although the hotel looks over a noisy road and tram line (and behind them a park) the quadruple glazing is quite effective with only minimal rumbling from buses and trams. The room mini-bar was not cooling. The free wi-fi worked well. The TV is good with a selection of British channels. The staff were very helpful and the breakfast is good. Good value.
Comment from Hotel Management
Nov 20, 2016 by General Manager, Hotel Management
Dear Ian, First of all we thank you very much that you were our guests and appreciate your Feedback. It is a pleasure to know, that our breakfast has given you a good start in to the new and of course, we have forwarded your compliments as well to our staff. As mentioned and described on the website, our triple rooms are located on the 1st and 2nd and 3rd floor. As we informed you in adavance the triple rooms (style category) are not on the top floors of the hotel but we are always there for you to help you out with any arrangements, e.g. with two rooms side-by-side on the higher floors in the higher room category. It is correct that our refurbishment of the room categories Comfort and First has been made floor-by-floor in order to not disturb the guests. We apologize for any inconvenience you had with the room cleaning and that your room hasn't been made up at your return around noon-time. It goes without saying that we clean the rooms for our non departing or arriving guests any time earlier, when guests are informing us about the wish to have a rest from around noon or in the early afternoon. The Minibars are constructed to cool drinks which are inside. If ever our guests need a fridge to cool groceries etc, we are happy to help them out with this matter in a fridge for internal use. What left to say that it would be great to welcome you back for a next occassion and that we wish you all the best unitl then. Yours sincerely, Isabelle Tanachian & Holger Brombacher, Management
5 out of 5
Recommended
for Everyone
by A verified traveler from Manchester

Outstanding hotel in excellent location

Posted Aug 1, 2016
Approachable, friendly and helpful staff. Clean and comfortable hotel with excellent facilities. Great location.
Comment from Hotel Management
Nov 15, 2016 by Isabelle Tanachian & Holger Brombacher, Management, Hotel Management
Dear Suzanne Thank you so much for your kind comment - how nice to know that you had a good time with us and that we could convince you. It would be great to welcome you back and we wish you all the best. Isabelle Tanachian & Holger Brombacher, Management
5 out of 5
by Steven from Orcas Island, Washington

A gem close to the Basel BSS train station

Posted Jun 22, 2016 on Hotels
Stayed here prior to catching an early morning flight from the Basel-Mulhouse-Feiberg Europort regional airport. Staff provided us with a voucher for free transit on the #50 bus from the transit center at the train station out to the airport terminal. Be sure to request...great convenience. Note that Basel has several train stations...and this hotel is close to the BSS (Swiss reailway) station.
Comment from Hotel Management
Nov 20, 2016 by General Manager, Hotel Management
Dear Steven, Thank you very much for your very positive feedback. We are happy to hear, that you have been totally satisfied with your stay and are looking forward to welcome you again. Yours sincerely, Isabelle Tanachian & Holger Brombacher, Management
4 out of 5
Recommended
for Everyone
by A verified traveler from Oklahoma City, OK

Good choice

Posted May 20, 2016
Pros: Nice room size. CLEAN! Good price
Location: Small park nearby. 1 minute walk to several trams to easily access old town
1 minute walk to train station.....the reason I booked the hotel. Breakfast on 8th floor with great city views and nice buffet. Staff were perfect...check-in, -out, breakfast staff.