Good Value in a Great Location
Posted Nov 28, 2015 on Orbitz
A mixed bag, but a great price for the area.
First, the good stuff: Old town Basel is amazing, and this hotel is just two and a half blocks from the center...or less, if you don't mind walking one block of very steep stairs. There is public transportation a block away that connects with the main SBB train station. And the room was huge, and clean, with big windows and great wifi.
Now the drawbacks: we had to drag our bags through the dining room, up a flight of stairs, and back outside in the cold, before reaching an elevator to our room. The bed had one of those ikea style futon mattresses, which I find not very comfortable. And BIG SURPRISE...the church bells go off full blast right next door at 7am!!! you would think the staff would have warned us so we could have worn ear plugs, but they didn't say a word. The staff was pleasant but generally clueless, so don't rely on much help there. And worst of all, as we were leaving, the front desk girl told us breakfast was included with our stay...so we set down our bags and sat down to have a quick bite before catching the tram. Then, in the middle of eating, the dining room guy tells us the meal is NOT included, and that we have to pay 15 Swiss francs EACH. So almost $30 for my wife and I to eat some yogurt and a croissant in their austere self-serve dining buffet. Almost a third the price of the room! We were furious, and this almost ruined our stay.
The hotel price and location is great, and we'd stay there again, but PLEASE LEARN FROM OUR MISTAKES, as we did.