Ratings based on 484 Verified Reviews

4.5 out of 5
96% of guests recommend
4.8 Room cleanliness
4.5 Service & staff
4.4 Room comfort
4.6 Hotel condition
Expedia Verified Reviews
5 out of 5
Recommended
for Everyone
by A verified traveler

Central hotel Basel

Posted Jun 2, 2017
Convenient location next main train station and light rail
Comment from Hotel Management
Jun 6, 2017 by Pascale T, Hotel Management
Thank you very much for your feedback :)
5 out of 5
by Alastair

A lovely hotel

Posted Mar 24, 2017 on Hotels
A lovely hotel. Nice modern bathroom. Free soft drinks. Comfortable bed. Reception were very helpful in arranging a very early breakfast for me before my departure.
Comment from Hotel Management
Mar 28, 2017
Dear Alastair Thanks a lot for the great Feedback which is very well appreciated :)
5 out of 5
by A verified traveler

Convenient hotel near the train station.

Posted Mar 4, 2017 on Hotels
The staff was friendly and very helpful. They have discount tickets to several museums. The hotel was very convenient to the train statiin and trolley/bus lines. The only real problem we experienced was that upon checkout we were informed that breakfast was included. Everything we saw said that it was an extra charge, including the hotel's website and informational booklet. We had been eating breakfast elsewhere due to the upcharge. Needless to say we were none too happy about finding out after-the-fact that breakfast was included in the price.
Comment from Hotel Management
Mar 9, 2017 by General Manager, Hotel Management
Thank you a lot for your feedback and we are sorry for the misunderstanding about the breakfast!
5 out of 5
by Ross

Posted Jan 9, 2017 on Hotels
Comment from Hotel Management
Jan 11, 2017 by General Manager, Hotel Management
Thank you :)
5 out of 5
Recommended
for Everyone
by A verified traveler from Washington, United States of America

Great hotel at perfect location

Posted Nov 25, 2016
Quite comfortable hotel, perfectly located: few meters from the train station and the airport bus stop. Friendly staff that are always ready to help, including to provide some guidance on places to visit
Comment from Hotel Management
Nov 25, 2016 by Pascale T, Hotel Management
Thank you for your feedback :) made our day!
4 out of 5
by A verified traveler

This traveler left a rating score only Posted Nov 19, 2016 on Hotels
5 out of 5
by A verified traveler

Posted Nov 2, 2016 on Hotels
Great staff, so helpful!!!
Comment from Hotel Management
Nov 24, 2016 by General Manager, Hotel Management
Happy to help! :)
5 out of 5
by A verified traveler

Great hotel right next to the train station.

Posted Oct 13, 2016 on Hotels
I had a great stay, the best in Europe so far. The room was large and comfortable location is great, right next to the train station and near the Basel Zoo. Also a Starbucks right across the street is pretty handy. The staff was all really nice and all spoke English very well. Great place to stay.
Comment from Hotel Management
Nov 24, 2016 by General Manager, Hotel Management
Thank you :)
5 out of 5
by A verified traveler

Great hotel!

Posted Sep 19, 2016 on Hotels
Very friendly and helpful staff, comfortable room, convenient location. No complaints.
Comment from Hotel Management
Nov 24, 2016 by General Manager, Hotel Management
Looking forward to welcom you again then ;) Thank you!
4 out of 5
by A verified traveler

Near Basel Sbb station.

Posted Sep 19, 2016 on Hotels
Quick check in
Comment from Hotel Management
Nov 24, 2016 by General Manager, Hotel Management
Quick thank you ;)