Ratings based on 386 Verified Reviews

4.3 out of 5
91% of guests recommend
4.6 Room cleanliness
4.3 Service & staff
4.2 Room comfort
4.4 Hotel condition
Expedia Verified Reviews
5 out of 5
Recommended
for Everyone
by A verified traveler from Kitchener

Great locatio across from the train station.

Posted Sep 28, 2017
Nice .ca iLife as it is relatively new. We had a roo with a king bed and it was quite large. Our fire d had a single bed roo and it was much smaller.
Comment from Hotel Management
Oct 1, 2017 by Fabrice Daboval, Hotel Management
Thank you, dear Jerry, for you kind feedback. It would be a pleasure to welcome you back during your next stay in Basel. Kind regards. Fabrice Daboval, Assistant Front Off. Man.
5 out of 5
Recommended
for Everyone
by A verified traveler from Cheshire, UK

Very convenient Hotel

Posted Sep 25, 2017
Pros: Location, staff - everything. Loved our bathroom!
Cons: Our room was a little too warm and we couldn't persuade the air conditioning to work but that was all
Location: Location perfect for the railway, tram stop outside hotel, airport bus stop across the road. Not a lot to do in the immediate vicinity
Thoroughly enjoyed our stay in the Victoria. The location was perfect for getting to and from the airport, the proximity of the railway station and tram stops couldn't have been better! Not many bars and restaurants around the hotel but it was so easy to reach Basel centre that it wasn't a problem and in any event, the hotel bar was most enjoyable! 99.9% of the staff were excellent except the guy who checked us in on the evening of our arrival; he was very abrupt and almost disinterested in us as clients but the next day every one of the Reception Staff were excellent so they made up for his rudeness. Our room overlooked the street at the front of the hotel so we had a perfect view of all the comings and goings of Basel; the room was spotlessly clean, tea and coffee were replenished every morning and the bathroom, well I just loved the art deco theme which actually ran through the whole of the hotel. Thank you Victoria for making our very short stay in Basel most enjoyable - you will come highly recommended
Comment from Hotel Management
Oct 1, 2017 by Fabrice Daboval, Hotel Management
Dear Vicki. Thank you very much for taking the time to share your kind comments with us. We are pleased that you enjoyed your stay with us. For the rudeness of our employee, we apologize and will investigate to avoid that It happen again. We would be very delighted to welcome you back soon. Kind regards. Fabrice Daboval. Assistant Front Off. Man.
4 out of 5
Recommended
for Everyone
by A verified traveler

Posted Sep 22, 2017
Comfortable hotel and good location near train station.
Comment from Hotel Management
Oct 1, 2017 by Farice Daboval, Hotel Management
Dear valued guest. Thank you for your kind feedback. I am happy to know you enjoyed the hotel and our central location. We would be very delighted to welcome you back in Hotel Victoria. Kind regards. Fabrice Daboval. Assistant Front Off. Man.
5 out of 5
Recommended
for Everyone
by A verified traveler from Iowa

Posted Sep 7, 2017
Location was great being near the train station and tram stop. Rooms were clean and beds comfortable. Breakfast buffet was bountiful and provided option for made to order omelettes.
Comment from Hotel Management
Sep 10, 2017 by Fabrice Daboval, Hotel Management
Dear Janet. Thank you so much for your great review. We hope to see you soon. Kind regards. Fabrice Daboval. Assistant Front Off. Man.
5 out of 5
Recommended
for Everyone
by A verified traveler from Tucson AZ

Posted Aug 27, 2017
Very enjoyable stay. Excellent central location. Restaurant highly recommended.
Comment from Hotel Management
Sep 1, 2017 by Maja Volk, Hotel Management
Hallo from Switzerland, Thank you for your feedback! We are very glad to hear that you have enjoyed your stay with us. We hope we will be able to welcome you at our hotel as our guest again. Kind Regards until your next Visit Maja Volk Front Office
5 out of 5
Recommended
for Everyone
by A verified traveler from miami

Nice Hotel across Basel SBB station

Posted Aug 17, 2017
Very convenient location right in front of the Basel SBB station. The reception was very friendly and I was given a tram card to use during my stay. My room was nice, clean and small as shown on the room pictures. Nonetheless it was perfect for a two night stay. The hotel restaurant was great and I was given a discount for staying in the hotel which was perfect. I would stay here again any time and would recommend it to anyone
Comment from Hotel Management
Aug 23, 2017 by Fabrice Daboval, Hotel Management
Dear Gianni. Thank you very much for your amazing feedback. I'm pleased that you enjoyed your stay with us. It would be a pleasure to welcome you back at Hotel Victoria, Kind regards. Fabrice Daboval. Assistant Front Off. Man.
5 out of 5
Recommended
for Everyone
by A verified traveler

Excellent location close to the train station.

Posted Jul 18, 2017
Pros: Both the location of the hotel as the competence of the staff made this hotel a winner with us.
Cons: The air conditioning could be better.
Location: Some of the attractions of the city as the minster, a famous bridge and the Kunst Museum are at walking distance.
Very nice hotel close to the train station, with a friendly and competent staff. We had a large room, a large bathroom with excellent internet connections. The air-conditioning was reasonable. We used one of their restaurants that was reasonable. We walked to everyplace we wanted to visit although they give you a mobility card that allows access to public transportation.
Comment from Hotel Management
Jul 20, 2017 by Fabrice Daboval, Hotel Management
Dear valued guest. Thank you so much for your amazing review. I'm glad you enjoyed your stay in the hotel Victoria. Thank you again and hope to see you soon. Kind regards. Fabrice Daboval. Assistant Front Off. Man.
5 out of 5
Recommended
for Everyone
by A verified traveler

Posted Jul 13, 2017
Hotel staff was extremely helpful and accommodating. Rooms were very clean w fast internet. Delicious breakfast.
Comment from Hotel Management
Jul 15, 2017 by Fabrice Daboval, Hotel Management
Dear valued guest. I'm glad you enjoyed your stay in our hotel. Thank you very much for your kind feedback. It would be a pleasure to welcome you back at Hotel Victoria during your next visit in Basel. Kind regards. Fabrice Daboval. Assistant Front Off. Man.
5 out of 5
by david

Great Hotel

Posted Jun 26, 2017 on Hotels
Great hotel. Perfect location
Comment from Hotel Management
Jun 30, 2017 by Fabrice Daboval, Hotel Management
Dear David. Thank you so much for your amazing review. It would be a pleasure to welcome you back soon. Kind regards. Fabrice Daboval. Assistant Front Off. Man.
4 out of 5
by Chris R from New York

Pleasant Experience

Posted Jun 14, 2017 on Hotels
the staff was extremely helpful and accomodating. nice size room with front view of the train station offered great photo opportunities
Comment from Hotel Management
Jun 17, 2017 by Fabrice Daboval, Hotel Management
Dear Chris. Thank you so much for your amazing review. I would be delighted to welcome you back soon. Kind regards. Fabrice Daboval. Assistant front off. man.