Ratings based on 360 Verified Reviews

4.6 out of 5
99% of guests recommend
4.8 Room cleanliness
4.6 Service & staff
4.7 Room comfort
4.8 Hotel condition
Expedia Verified Reviews
5 out of 5
Recommended
for Everyone
by A verified traveler from Burlington, on

Great hotel and great service.

Posted Sep 23, 2017
Location: The hotel is a short walk to the old city. Easy access to trams etc.
We enjoyed the hotel and restaurant. The room was spacious ,modern and very well appointed. The staff were professional and friendly. I would definitely recommend.
Comment from Hotel Management
Sep 25, 2017 by Patricia Randazzo / Front Office Manager, Hotel Management
Dear guest, many thanks for your amazing rating and your nice review regarding your stay with us. I will be pleased to share it with the entire team. We hope to welcome you once again with us. Kind regards Patricia Randazzo Front Office Manager
5 out of 5
Recommended
for Everyone
by A verified traveler

Posted Sep 17, 2017
highly recommended
Comment from Hotel Management
Sep 19, 2017 by Patricia Randazzo, Hotel Management
Dear Guest, wow.. 5 out of 5 points. On behalf of the entire team, I would like to thank you for it. I am glad you liked it with us. We would also be very pleased to welcome you again next time you visit Basel. Kind regards Patricia Randazzo Front Office Manager
5 out of 5
by David

Posted Jul 16, 2017 on Hotels
Comment from Hotel Management
Jul 19, 2017 by Manager, Hotel Management
Dear David, We very much appreciate your comments regarding your stay at our Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Catalina Mayer Front Office / Reception
5 out of 5
Recommended
for Everyone
by A verified traveler

Great hotel well located

Posted Jul 3, 2017
Warm welcome from front of house with info and recommendations (a festival of the bridge, we did not know about and difficult to find on Google, was a fun evening out). Great transport connections and about 5 minutes walk to the river. Nice and clean room, best part was the bed, very comfortable and separate quilts which we thought was great idea, to get the best nights sleep possible.
Comment from Hotel Management
Jul 6, 2017 by Patricia Randazzo, Hotel Management
Dear Paul and Helen, Greetings from Basel. Thank you for your stay and the time you have taken to tell us about your experiences. We are pleased that we were able to convince you not only with our house but also with the city of Basel. We would be very happy to welcome you again soon. Kind regards Patricia Randazzo Front Office Manager
5 out of 5
Recommended
for Everyone
by A verified traveler from Philadelphia

Clean, modern and close to everything

Posted Jun 30, 2017 on Orbitz
A very nice and clean hotel. Modern design, fast internet and central location make the Pullman ideal for business and leisure travel.
Comment from Hotel Management
Jul 6, 2017 by Patricia Randazzo, Hotel Management
Dear Emilie, Full score .. Wow. Thank you on behalf of the entire Pullman team. We are very pleased that you enjoyed your stay with us and would be very happy to welcome you again soon. Kind regards Patricia Randazzo Front Office Manager
5 out of 5
by Meredith

Wonderful hotel

Posted Jun 19, 2017 on Hotels
Great little hotel! Wonderful experience. Great service.
Comment from Hotel Management
Jul 6, 2017 by Manager, Hotel Management
Dear Meredith, 5 of 5 points. Wow. Thank you on behalf of the entire Pullman team for this amazing review. We are very pleased that you enjoyed your stay with us and would be very happy to welcome you again soon. Kind regards Patricia Randazzo Front Office Manager
3 out of 5
by A verified traveler

Did not meet our expectation

Posted Jun 2, 2017 on Hotels
This hotel is below our expectation. We stayed in another hotel close to the main train station with less money two weeks prior to staying at this one. We thought to try this one for the night prior to boarding our cruise because the online pictures looked nice. We were put in a quieter room at the back side of the building. The room was more suitable for one person. It required tram ride to the other side of the river for both the old town and the river cruise port. Perhaps a better room would have changed our perception. But as is, it is unlikely that we will stay at this hotel the next time.
Comment from Hotel Management
Jul 12, 2017 by Manager, Hotel Management
Dear Guest, Thank you for your visit and the time you have taken to tell us about your stay. I'm sorry, we didn't met your expectations. For your next visit I would recommend you instead of the Classic, one of our nice Superior or Deluxe Double rooms. These are very generous in size. We would be delighted to welcome you again and to convince you of us. Kind regards Patricia Randazzo Front Office Manager
5 out of 5
by Barbara

Posted May 2, 2017 on Hotels
Comment from Hotel Management
May 4, 2017 by Manager, Hotel Management
Dear Barbara, thank you very much for choosing the Pullman Basel Europe and for your 5 star rating! The entire team is looking forward to welcome you the next time. Best Regards Mark Valerius / Front Office Manager & Team
4 out of 5
by Sven

welcoming Basel

Posted Apr 27, 2017 on Hotels
very friendly team, nice and modern (not too modern) rooms (my wife loved the bath room :-) I would recommend a valet parking
Comment from Hotel Management
May 4, 2017 by Manager, Hotel Management
Dear Sven, thank you very much for choosing the Pullman Basel Europe and for your positive Feedback! It is a great pleasure that you enjoyed our friendly service. The entire team is looking forward to welcome you the next time. Best Regards Mark Valerius / Front Office Manager
4 out of 5
Recommended
for Everyone
by A verified traveler from NY

Posted Mar 15, 2017
The hotel staff was wonderful. Room was basic but nice and clean.
Comment from Hotel Management
Mar 16, 2017 by Mark Valerius / Front Office Manager & Team, Hotel Management
Dear Bob Thank you very much for choosing the Pullman Basel Europe and for your review. The entire team is looking forward to welcome you the next time. Kind Regards Mark Valerius / Front Office Manager & Team