Ratings based on 298 Verified Reviews

They paid and stayed. We double-checked.
4.6 out of 5
99% of guests recommend
4.8 Room cleanliness
4.6 Service & staff
4.7 Room comfort
4.8 Hotel condition
Expedia Verified Reviews
They paid and stayed. We double-checked.
5 out of 5
by A verified traveler from Miami

Great hotel near Convention Center Mezze

Posted Jun 23, 2016
It is a great adittion to the Basel travelers! I just went for Art Basel this month and after attending to this fair in Europe for more than 20 years. I really liked, new, clean, all the qualities of a Good International Hotel. Strongly recommend! Hope that by reviewing it does not become so popular that prices would go up and availability becomes an issue... But at the end if a good business comes is worth to spread the voice around!!!
Comment from Hotel Management
Jun 24, 2016 by Patricia Randazzo , Hotel Management
Dear ArtDealer, Thank you for staying with us and the time you took to give us feedback of your stay. We appreciate your amazing review. We hope to welcome you to the Art Basel next year again. Kind regards Patricia Randazzo Front Office / Recpetion
5 out of 5
by A verified traveler from Philadelphia, PA

Great 4 star hotel with terrific staff

Posted May 18, 2016
I recently stayed at the Pullman Basel Europe while at a work conference at the convention center. The location was good, and the facilities we great. I stayed in what's referred to as the residence, which is behind the main hotel and beside a garden and sitting area. By far the best aspect of the stay was the hotel staff, particularly Thierry at the front desk. I loved my stay in Basel, and would return to this hotel.
Comment from Hotel Management
May 20, 2016 by Mark Valerius / Front Office Manager, Hotel Management
Dear Susan Thank you very much for your stay and for your lovely and positive feedback ! It is a great pleasure for me to read that you had a wonderful time with us. I will forward your praise to Thierry who is definitely a "service star". The entire team is looking forward to welcome you the next time. Kind Regards Mark Valerius / Front Office Manager
1 out of 5
by A verified traveler from shanghai

Discrimination

Posted May 13, 2016
I wld not believe that I personally experienced sigh an unpleasant discrimination experience here. When trying to borrow an Asian/international adaptor, got reply from receptionist "international is Getmany, France, Italy, what is Asia..."
Comment from Hotel Management
May 17, 2016 by Mark Valerius / Front Office Manager, Hotel Management
Dear Yiwei Thank you for your visit and for your feedback ! I do apologize that you were not satisfied with your stay. We always try to improve our service level and I assure you that your feedback will be discussed with my team at the reception. We hope that you do give us a second chance in the near future to show you that we do provide very good service. Kind Regards Mark Valerius
5 out of 5
by A verified traveler

Hotel confortevole e accogliente

Posted May 4, 2016
Pros: Accoglienza, pulizia delle camere, colazione di ottima qualità, posizione
Esperienza senza dubbio positiva. La posizione dell'hotel è ottima e si arriva nella Old Town sia a piedi che con i mezzi pubblici. La zona inoltre è tranquilla e ben servita da tram. Personale della reception molto gentile e disponibile. Camera confortevole (alloggiato nel Residence), pulita e silenziosa. La colazione è molto varia, soprattutto nella parte salata, e di qualità ottima. Personale di sala molto accogliente.
Comment from Hotel Management
May 30, 2016 by Patricia, Hotel Management
Ciao Marco, Grazie per il tuo feedback e ottima recensione . Ci auguriamo che presto a darti il benvenuto . Ciao per ora.
5 out of 5
by Tim from München

Rundum gelungen

Posted Apr 23, 2016 on Hotels
Alles zufriedenstellend
Comment from Hotel Management
Jun 25, 2016 by Manager, Hotel Management
Grüezi Tim, herzlichen Dank für Ihren Besuch und für Ihre 5 Sterne Wertung ! Es freut mich sehr, dass Sie sich wohl gefühlt haben. Das gesamte Team vom PULLMAN BASEL EUROPE freut sich auf Ihren nächsten Besuch. Mit freundlichem Gruss Mark Valerius / Front Office Manager
5 out of 5
by Hee Joo

Posted Apr 18, 2016 on Hotels
Comment from Hotel Management
May 31, 2016 by Manager, Hotel Management
Dear Hee Joo, Thank you for your great evaluation. We hope to welcome you for your next stay in Basel. Kind regards Patricia Randazzo Front Office / Reception
4 out of 5
by A verified traveler

Ótimo hotel!

Posted Apr 14, 2016 on Hotels
Ótimo Hotel, muito bem localizado! Voltaria!
Comment from Hotel Management
May 31, 2016 by Manager, Hotel Management
Señor, Muchas gracias por su visita y el comentario positivo. Que gran alegría que las habitaciones le haya quedado en buen recuerdo ! Nos alegramos, de su próxima visita y poder darle de nuevo la bienvenida en nuesto hotel. Un saludo cordial Patricia Randazzo Front Office / Reception
5 out of 5
by SAina

Posted Mar 29, 2016 on Hotels
Comment from Hotel Management
May 31, 2016 by Manager, Hotel Management
Dear SAina, Thank you for your stay and your great rating. We are always happy when our guests are satisfied with our service and product. We hope to welcome you again for your next stay in Basel. Kind regards Patricia Randazzo Front Office / Reception
5 out of 5
by A verified traveler

Posted Mar 28, 2016 on Hotels
Sehr gut Aufenthalt. Sehr gut fuer eine Familie
Comment from Hotel Management
Jun 18, 2016 by Manager, Hotel Management
Lieber Gast, herzlichen Dank für Ihren Besuch, und Ihre tolle Bewertung. Das gesamte Team vom Pullman Basel Europe freut sich auf Ihren nächsten Aufenthalt. Mit freudlichem Gruss Mark Valerius / Front Office Manager
5 out of 5
by Monika from São Paulo

Posted Feb 26, 2016 on Hotels
Só ficamos 1 noite para assistir ao "MORGESTRAICH" (inicio do carnaval suíço que começa na segunda feira as 04:00 horas). Mas vou voltar na próxima viagem para ficar mais tempo
Comment from Hotel Management
Jun 7, 2016 by Manager, Hotel Management
Caro Monika, Graças à grande revisão. Além disso, estamos sempre felizes sobre o entrudo , em Basileia. É algo único e vale a pena uma experiência. Estamos ansiosos para a próxima vez enquanto " Drey scheenschte Daag " para saudar novamente. Muitos cumprimentos de Basileia. Patricia Randazzo Front Office / Reception