Ratings based on 301 Verified Reviews

They paid and stayed. We double-checked.
4.6 out of 5
99% of guests recommend
4.9 Room cleanliness
4.6 Service & staff
4.7 Room comfort
4.8 Hotel condition
Expedia Verified Reviews
They paid and stayed. We double-checked.
5 out of 5
by A verified traveler

Business trip to Basel

Posted Aug 22, 2016
Pros: Good size rooms with modern features and a huge shower.
Nice welcoming hotel with good sized modern rooms - Good food with friendly service - great for business or pleasure.
Comment from Hotel Management
Aug 23, 2016 by Mark Valerius / Front Office Manager, Hotel Management
Dear Guest Thank you very much for your stay and for your great review ! The entire team of the Pullman Basel Europe is looking forward to welcome you the next time. Kind Regards Mark Valerius / Front Office Manager
5 out of 5
by A verified traveler from Miami

Great hotel near Convention Center Mezze

Posted Jun 23, 2016
It is a great adittion to the Basel travelers! I just went for Art Basel this month and after attending to this fair in Europe for more than 20 years. I really liked, new, clean, all the qualities of a Good International Hotel. Strongly recommend! Hope that by reviewing it does not become so popular that prices would go up and availability becomes an issue... But at the end if a good business comes is worth to spread the voice around!!!
Comment from Hotel Management
Jun 24, 2016 by Patricia Randazzo , Hotel Management
Dear ArtDealer, Thank you for staying with us and the time you took to give us feedback of your stay. We appreciate your amazing review. We hope to welcome you to the Art Basel next year again. Kind regards Patricia Randazzo Front Office / Recpetion
5 out of 5
by A verified traveler

Wunderbares Hotel für Wochenendtrip nach Basel

Posted May 30, 2016 on Hotels
Sehr schönes Hotel, nicht weit von der Altstadt gelegen, man bekommt ein kostenloses Tickets für den Nahverkehr in Basel = SUPER !!! edel eingerichtete Zimmer mit Wasserkocher für Kaffee + Tee = Super zum Frühstück hat man eine leckere, reichhaltige Auswahl für jeden Geschmack, das Hotel ist sehr zu empfehlen
Comment from Hotel Management
by Manager, Hotel Management
Sehr geehrter Gast, vielen Dank für Ihre tolle Bewertung. Wir freuen uns das Ihnen Ihre Aufenthalt gefallen hat. Gerne gebe ich Ihr Feedback an alle meine Kollegen weiter. Wir hoffen Sie bald wieder begrüssen zu dürfen. Viele Grüsse aus dem PULLMAN BASEL EUROPE. Patricia Randazzo Front Office / Reception
5 out of 5
by A verified traveler from Philadelphia, PA

Great 4 star hotel with terrific staff

Posted May 18, 2016
I recently stayed at the Pullman Basel Europe while at a work conference at the convention center. The location was good, and the facilities we great. I stayed in what's referred to as the residence, which is behind the main hotel and beside a garden and sitting area. By far the best aspect of the stay was the hotel staff, particularly Thierry at the front desk. I loved my stay in Basel, and would return to this hotel.
Comment from Hotel Management
May 20, 2016 by Mark Valerius / Front Office Manager, Hotel Management
Dear Susan Thank you very much for your stay and for your lovely and positive feedback ! It is a great pleasure for me to read that you had a wonderful time with us. I will forward your praise to Thierry who is definitely a "service star". The entire team is looking forward to welcome you the next time. Kind Regards Mark Valerius / Front Office Manager
5 out of 5
by orrin from San Diego

Wonderful experience!

Posted May 13, 2016 on Hotels
Excellent place to stay with nice rooms and very friendly and helpful staff. The tram stops a few feet down the street.
Comment from Hotel Management
Jul 16, 2016 by Manager, Hotel Management
Dear orrin Thank you very much for your visit and your lovely feedback ! Great that you enjoyed our excellent service. The entire team is looking forward to welcome you the next time. Kind Regards Mark Valerius / Front Office Manager & Team
1 out of 5
by A verified traveler from shanghai

Discrimination

Posted May 13, 2016
I wld not believe that I personally experienced sigh an unpleasant discrimination experience here. When trying to borrow an Asian/international adaptor, got reply from receptionist "international is Getmany, France, Italy, what is Asia..."
Comment from Hotel Management
May 17, 2016 by Mark Valerius / Front Office Manager, Hotel Management
Dear Yiwei Thank you for your visit and for your feedback ! I do apologize that you were not satisfied with your stay. We always try to improve our service level and I assure you that your feedback will be discussed with my team at the reception. We hope that you do give us a second chance in the near future to show you that we do provide very good service. Kind Regards Mark Valerius
5 out of 5
by A verified traveler

Hotel confortevole e accogliente

Posted May 4, 2016
Pros: Accoglienza, pulizia delle camere, colazione di ottima qualità, posizione
Esperienza senza dubbio positiva. La posizione dell'hotel è ottima e si arriva nella Old Town sia a piedi che con i mezzi pubblici. La zona inoltre è tranquilla e ben servita da tram. Personale della reception molto gentile e disponibile. Camera confortevole (alloggiato nel Residence), pulita e silenziosa. La colazione è molto varia, soprattutto nella parte salata, e di qualità ottima. Personale di sala molto accogliente.
Comment from Hotel Management
May 30, 2016 by Patricia, Hotel Management
Ciao Marco, Grazie per il tuo feedback e ottima recensione . Ci auguriamo che presto a darti il benvenuto . Ciao per ora.
4 out of 5
by Hakan from KANADA

Guzel

Posted May 2, 2016 on Hotels
Rahat
Comment from Hotel Management
by Manager, Hotel Management
Merhaba Hakan, Geribildirim ve inceleme için teşekkürler. Hello Hakan, Thank you for your Feedback and your evaluation.
5 out of 5
by Tim from München

Rundum gelungen

Posted Apr 23, 2016 on Hotels
Alles zufriedenstellend
Comment from Hotel Management
Jun 25, 2016 by Manager, Hotel Management
Grüezi Tim, herzlichen Dank für Ihren Besuch und für Ihre 5 Sterne Wertung ! Es freut mich sehr, dass Sie sich wohl gefühlt haben. Das gesamte Team vom PULLMAN BASEL EUROPE freut sich auf Ihren nächsten Besuch. Mit freundlichem Gruss Mark Valerius / Front Office Manager
5 out of 5
by Hee Joo

Posted Apr 18, 2016 on Hotels
Comment from Hotel Management
by Manager, Hotel Management
Dear Hee Joo, Thank you for your great evaluation. We hope to welcome you for your next stay in Basel. Kind regards Patricia Randazzo Front Office / Reception