Ratings based on 325 Verified Reviews

4.4 out of 5
98% of guests recommend
4.7 Room cleanliness
4.7 Service & staff
4.2 Room comfort
4.4 Hotel condition
Expedia Verified Reviews
5 out of 5
Recommended
for Everyone
by A verified traveler

Fantastic hotel

Posted Nov 13, 2017
Brilliant hotel - definitely worth a visit. Great features and offers available. Exactly what you need for a city break in Basel.
Comment from Hotel Management
Nov 16, 2017 by MN, Hotel Management
Dear Sir/Madam It gave me great pleasure to read your kind words regarding your recent stay at Steinenschanze Stadthotel We are thrilled to know that you enjoyed your stay with us and your comments regarding our staff made me especially proud! Please rest assured that I will share your kind words with the entire team. We would all be very pleased to have you as our guest again soon. In the meantime, please do not hesitate to contact us at any time if you have any questions or if we can be of any further assistance. With best regards from Basel Michaela Maria Nazarek Host
4 out of 5
Recommended
for Everyone
by A verified traveler from North Carolina

Great location,helpful staff

Posted Sep 23, 2017
Only in Basel one night and the hotel was comfortable,provided a fine breakfast and was a short walk to the historic center of Basel. In addition it was across the street from a bus stop going directly to the train station and the hotel provided a free bus pass.
Comment from Hotel Management
Nov 10, 2017 by MN, Hotel Management
Dear Hank Thank you for taking the time to describe your impressions about your stay in our house. We are very pleased that you have a nice time at the Steinenschanze Stadthotel and we would like to thank you very much for your great review. Of course I will share your comments with the whole team and I am sure that everyone will be very happy about your nice words. We would be delighted to welcome you again soon. Best regards Michaela Maria Nazarek
5 out of 5
Recommended
for Everyone
by A verified traveler

Great Hotel

Posted Sep 20, 2017
Pros: Cleanliness and friendliness
Great hotel with the friendliest staff, Sven was extremely helpful and friendly, they helped with taxi, pass for free public transportation and information regarding best places to eat etc. Location is very close and walking distance to town square hotel provides (small charge) a charming breakfast. I would highly recommend Hotel to family and friends. As far as the rooms, they are small with small bathroom, but very clean and comfy, for us it was perfect for one night, although we would've stayed longer..We loved Basel, such a charming city.
4 out of 5
Recommended
for Everyone
by A verified traveler from Peebles UK

Excellent hotel

Posted Sep 18, 2017
Second visit to this hotel. This time had one of their smaller rooms, which was fine for an overnight stay but could be a bit of a trial for a longer stay. The room and all the public areas are spotlessly clean and the staff could not be more helpful. The hotel is well situated for the old town and only 2 minutes by bus from the main train station. Highly recommended.
5 out of 5
Recommended
for Everyone
by A verified traveler from Ontario, Canada

All Around Great Hotel

Posted Sep 5, 2017
Pros: Liked everything! Great location, rooms, breakfast, eating area and courtyard, staff, comfort, cleanliness, room size, room amenities.
Cons: Ice for the excellent fresh water they provide on each floor.
Location: Location is just a 2 minute walk to the edge of Basil centre town. Easy access all the sights, restaurants and bars. Fantastic!
Clean, comfortable hotel. Fantastic location close to the centre of Basil with all its sights, restaurants and bars. Fantastic little courtyard for buffet breakfast and drinks in the evening. Breakfast had great selections of breads, cheeses, meats, cereal, etc... Great sound insulation between rooms. Very quiet at night for sleeping. Valet service right to your room. Double room is a bit cramped according to our travelling companions, but lots of room in the Large Double which is the room we booked. Very comfortable king size bed and a large bathroom with great shower. Very friendly and helpful staff - available 24/7 with the little extras (free water bottles given out for sightseeing, free candies and coffee in the lobby)
Comment from Hotel Management
Sep 13, 2017 by MN, Hotel Management
Dear Peter Thank you so much for taking your time for rating us. We do appreciate that very much! And thank you for so many friendly compliments. Be sure, that we will keep on doing our job with pleasure. Looking forward to welcome you again in future. Best regards Michaela Maria Nazarek Host
5 out of 5
by David

A very nice place to stay in Basel.

Posted Jul 22, 2017 on Hotels
A very comfortable and welcoming hotel. Facilities were very nice, staff were exceptionally friendly and helpful, and the location was very good.
Comment from Hotel Management
Jul 29, 2017
Dear David It gave me great pleasure to read your kind words regarding your recent stay at Steinenschanze Stadthotel We are thrilled to know that you enjoyed your stay with us and your comments regarding our staff made me especially proud! Please rest assured that I will share your kind words with the entire team. We would all be very pleased to have you as our guest again soon. In the meantime, please do not hesitate to contact us at any time if you have any questions or if we can be of any further assistance. With best regards from Basel Michaela Maria nazarek Host
5 out of 5
Recommended
for Everyone
by A verified traveler from Omer, Israel

Nicest People

Posted Jul 17, 2017
Pros: Great location and friendly people.
Cons: Nothing
Great location and the staff were ready to help in every way!
Comment from Hotel Management
Aug 12, 2017 by Annette, Hotel Management
Thank you Bill, for the friendly review. It would be a pleasure to welcome you again with us :)
5 out of 5
Recommended
for Everyone
by A verified traveler from Marietta, OH

A jewel in the city

Posted Jul 9, 2017 on Orbitz
Pros: The setting was perfect. Very clean, and convenient location.
Cons: Queen size bed, and windows that open more easily.
This hotel is so lovely, and such a convenient location. The garden out back is a peaceful breakfast spot, and more splendid in the evening. The staff was quite helpful and attentive.
Comment from Hotel Management
Jul 12, 2017 by Michaela Maria Nazarek, Hotel Management
Dear Karen on Orbitz We thank you for your kind feedback. We are glad that you enjoyed your stay in our hotel. At the moment our garden is especially appreciated from our guests because it is so quiet and fresh. It is very nice to have a glass of wine there after a long day. A big part of our rooms are already renovated and we have different size of beds as twin or queen size but all are new and we hope, comfortable. For your next booking, don’t hesitate to notice which one you would prefer. It would be a pleasure to welcome you again Best regards Michaela Maria Nazarek - your host
5 out of 5
by Laura G

Definitely consider!

Posted Jul 4, 2017 on Hotels
Terrific! Loved the location, the staff was wonderful, best croissant I've ever had.
Comment from Hotel Management
Jul 8, 2017
Dear Laura G We thank you very much for your nice feedback. We will transmit your compliments at our entire team. We are glad that you enjoyed our croissants! have you also tested our swiss Birchermüesli? That is also a part of our nice breakfast buffet! It would be a pleasure to welcome you again! Best regards Michaela Maria Nazarek - Your host
5 out of 5
by Paul

A good find in Basel

Posted Jul 2, 2017 on Hotels
Overnight on business, not looking to spend a fortune. I was very pleasantly surprised by the welcome of the staff , really friendly and helpful. Its not fancy but they have make a great hotel out of the infrastructure they have. Rooms are simple but very comfy bed and everything was very clean. The area doesn't look great but a few hundred meters around the corner and your in the heart of Basel's night life. The run to the airport is also close (€45) taxi ride or there is a bus route just outside. A good base for business or an explore of Basel. No pool or gym was the only downside.
Comment from Hotel Management
Jul 8, 2017
Dear Paul We would like to thank you for your kind feedback. We are glad that you enjoyed the comfort of this room and the service of our staff. As you mentioned, we are very near from the city center and the old city. That’s one of the reasons that our guests choose our hotel. Basel is a nice little city and it is so easy to go from the city center to the train station or the airport. And as you certainly tested it, the mobility tickets are really helpful to use the public transportation for free. You are right there is no pool in our hotel but did you see that so many people are swimming in the Rhein River during the warm days? You can borrow a special swimming bag at the reception which keeps your clothes dry during that experience! It belongs to the funny things that you can live in Basel! Michaela Maria Nazarek - Your host