Ratings based on 143 Verified Reviews

They paid and stayed. We double-checked.
4.2 out of 5
91% of guests recommend
4.5 Room cleanliness
4.5 Service & staff
4.3 Room comfort
4.2 Hotel condition
They paid and stayed.
We double-checked.
5 out of 5
Recommended
for Couples
by Yves from bex

Amoureux de Bâle

Posted Feb 25, 2015 on Hotels
Venus pour le carnaval de Bâle nous avons trouvé un hôtel digne de ce nom de haut standing accueillant avec un personnel aimable prêt à tout pour nous satisfaire Non loin du petit Bâle accessible en transport public Un merveilleux séjour qu'il nous tarde de renouveler A conseiller aux personnes cherchant le calme et le bien être
Comment from Hotel Management
May 2, 2015 by Swissotel Le Plaza Basel, Hotel Management
Cher Yves Nous vous remercions beaucoup pour votre feedback positif. Je suis très heureuse d’apprendre que votre séjour à Bâle et que notre personnel vous ont plu. Nous nous réjouissons vivement d’avoir la chance de pouvoir vous accueillir à nouveau. N’hésitez pas à me contacter immédiatement si nous pouvons faire quelque chose pour vous. Nous serons heureux de vous aider. Encore une fois, merci beaucoup et à la prochaine fois! Meilleures salutations Brigitte Fritz Directrice
5 out of 5
Recommended
for Couples
by A verified traveler

This traveler left a rating score only Posted Feb 20, 2015 on Hotels
3 out of 5
Recommended
for Everyone
by A verified traveler

Business Traveler

Posted Feb 9, 2015
Overall the hotel is clean and staff is friendly. However, the wash cloths/towels were not replaced nor the toiletries. I had a total of 4 Qtips which I used the first two days.
1 out of 5
Recommended
for Families
by Alfonso from London

DEFINITELY NOT A 5 STARS HOTEL AND SERVICE

Posted Jan 8, 2015 on Hotels
Arrival: luggage porter wasn't there to assist with the luggage. Check in: I was asking for upsell and the receptionist keep pushing for an upgrade with only 2 bottle of complementary water. No amenities were place in our room and 2 twin separate bed was offering as king size room, as an alternative queen room was offered. Room condition: permant stain on the carpet, scratch on the wardrobe. Concierge: (in the late evening) the employee instead of assisting us for a restaurant booking was chatting on Facebook The departure was great the team was very helpful
Comment from Hotel Management
Mar 21, 2015 by Swissotel Le Plaza Basel, Hotel Management
Dear Alfonso, First of all, I would like to thank for your time to evaluate the swissôtel basel on hotel.com. My team and I were very sorry to read, that you did not enjoy your stay with us. Rest assured the issues mentioned have been addressed We are looking forward to the possibility of welcome you again and to convice you of the Swissôtel Basel during your next visit to our city. Sincerely Brigitte Fritz General Manager
4 out of 5
Recommended
for Everyone
by A verified traveler from Los Angeles, CA

Surprisingly pleasant experience!

Posted Dec 24, 2014
Such an inexpensive hotel, we figured the worst but only needed a place for one night. Instead we got the friendliest and most professional staff, a clean, quiet room (515), a decent workout in the spacious gym, comp bottles of water, and a free 24-hr tram pass - even tho the historic city is only a 15-min walk away.
Comment from Hotel Management
Jul 4, 2015 by Swissotel Le Plaza Basel, Hotel Management
Dear Guest Thank you very much for publishing your rating. I am happy that you felt comfortable and that we provided all the services and treatments you needed. We are very grateful for your impressions. Our whole team is looking forward welcoming you again at Swissôtel Le Plaza Basel. Sincerely Brigitte Fritz General Manager
5 out of 5
Recommended
for Families
by Alexander from Ayrshire

Classic room

Posted Nov 30, 2014 on Hotels
Had a classic room it was everything you could need a giant bed. Toiletries refreshed every day in bathroom. Coffemaker/tea and fridge in room. Dressing gown and slippers. Hotel provides complimentary chilled water, tea/coffee. Towels in reception for runners. Also on every floor there are coffemakers and complimentary coffee/tea available. Hotel is in an ideal location for getting around Basel.
Comment from Hotel Management
Feb 7, 2015 by Swissotel Le Plaza Basel, Hotel Management
Dear Guest What else can I say about your rating than a BIG THANK YOU! I am happy that you felt comfortable and that we provided all the services and treatments you needed. We are very grateful for your impressions. Our whole team is looking forward welcoming you again at Swissôtel Le Plaza Basel. Sincerely Brigitte Fritz General Manager
5 out of 5
Recommended
for Business Travelers
by Rémi from France

Bien situé, propre et tranquille.

Posted Nov 17, 2014 on Hotels
Hotel facile d'acces depuis la gare de Basel (10 mn en tramway), quartier tranquille avec plusieurs restaurants. 15 mn a pied du centre historique, mais pres du parc des expositions et parfait pour un séjour d'affaires. Chambre propre et spacieuse, sans bruit. Personnel attentif et poli.
Comment from Hotel Management
Jan 24, 2015 by Swissotel Le Plaza Basel, Hotel Management
Cher Rémi Nous tenons à vous remercier d’avoir pris le temps de nous avoir répondu et vos observations ont retenu toute notre attention. Les avis et remarques comme les votres sont très importants afin d’assurer une qualité de service optimale et de répondre de la meilleure des façons aux attentes de notre clientèle. Nous vous souhaitons une bonne semaine et vous présentons, Monsieur, nos salutations les meilleures.
4 out of 5
Recommended
for Couples
by A verified traveler

Posted Nov 10, 2014 on Hotels
Comment from Hotel Management
Jan 10, 2015 by Swissotel Le Plaza Basel, Hotel Management
Thank you very much for your rating.
2 out of 5
by A verified traveler from nyc

Budget hotel for a lot of money

Posted Nov 7, 2014
A very central hotel for sure, but I don't want to pay 350/Nite for a college dorm! No anti-scald in the shower was a great beginning. A bathtub that was over 20" off the floor was an accident waiting to happen. A closet that could only fit 2 jackets. A breakfast with no cakes, cookies or sweets? This was like when you ask a person on a diet to bake a cake for your party and she replaces butter and sugar for applesauce and agave. Flat flat flat!
Comment from Hotel Management
Jun 6, 2015 by Swissotel Le Plaza Basel, Hotel Management
Dear Guest First of all we would like to thank you for having chosen the Swissôtel Le Plaza Basel while you stayed in Basel. Also, we thank you for having taken the time to share your experience, which you have made all through your stay with us. We appreciate your constructive feedback. All kind of comments are crucial for us in order to evaluate and improve our services continuously. Please rest assured we shared your feedback with our entire team! Again said, we are very grateful for your impressions. Our whole team is looking forward welcoming you again at Swissôtel Le Plaza Basel. Sincerely Brigitte Fritz General Manager
4 out of 5
Recommended
for Business Travelers
by Jan from Stavanger

Topp service og trikk foran døren

Posted Oct 28, 2014 on Hotels
Fint hotell med fin beliggenhet og usedvanlig informativ mottagelse. God frokost, men litt omstendelig. Trikk rett utenfor døren, og trikk i Basel er topp
Comment from Hotel Management
Jan 10, 2015 by Swissotel Le Plaza Basel, Hotel Management
Takk for tilbakemeldingen!