Ratings based on 220 Verified Reviews

4.2 out of 5
85% of guests recommend
4.5 Room cleanliness
4.5 Service & staff
4.3 Room comfort
4.2 Hotel condition
Expedia Verified Reviews
4 out of 5
Recommended
for Everyone
by A verified traveler from Ontario, Canada

Posted Sep 22, 2016
Pros: Rooms spacious, lunch was amazing.
Location: We did a lot of walking, which was good, and nice restaurants near by.
The weather was raining for one and 1/2 days while visiting. We did venture out though and definitely did see lots of the tourist areas. We did not have enough time, will have to go back and explore more.
Comment from Hotel Management
Sep 23, 2016 by Swissôtel Le Plaza Basel, Hotel Management
Dear Glo Thank you very much for your feedback. We are happy to hear that you enjoyed your stay and we hope to welcome you back soon with us! Best regards, Brigitte Fritz General Manager
4 out of 5
Recommended
for Everyone
by A verified traveler from Scotland, UK

Great location.

Posted Sep 11, 2016
Stayed for a week while attending a symposium held next door in the congress centre. Very nice breakfast although the offer of cooked eggs from the staff was rather erratic! Lovely staff overall. Particularly the day I checked in and realised I've been given a single bed room rather than queen/king as booked, the staff at the reception readily changed my room. Would stay here again.
Comment from Hotel Management
Sep 14, 2016 by Swissôtel Le Plaza Basel, Hotel Management
Dear Kcakins Thank you very much for your lovely Feedback. We are delighted to have been able to be of help during your issue with the room change. Our team is always dedicated to assist with any unexpected occurences to make sure our guests feel home away from home. It is great to hear that you enjoyed our sumptuous breakfast buffet and were able to benefit from the ideal location of our hotel. We send you best wishes and hope to welcome you again soon here in Basel. Kind regards, Brigitte Fritz, General Manager
4 out of 5
Recommended
for Everyone
by A verified traveler from Florida

Posted Aug 30, 2016
Ha d a nice dinner. Room was a bit small, but quite modern. Would have preferred a stall shower and larger bed
Comment from Hotel Management
Sep 5, 2016 by Swissôtel Le Plaza Basel, Hotel Management
Dear Don Thank you very much for your feedback which we appreciate. Those reviews are tremendously important to constantly improve our services. We hope to welcome you back soon with us! Best regards Brigitte Fritz General Manager
4 out of 5
by Amy from Maryland

Posted Jun 29, 2016 on Hotels
This is a convention center hotel with very easy access to everywhere in the city. The trams come right near the hotel, which can be a little noisy early in the morning but is convenient for the rest of the day.
Comment from Hotel Management
Jul 4, 2016 by Swissotel Le Plaza Basel, Hotel Management
Dear Amy Thank you very much for your feedback which we really appreciate. Indeed, we do have a very convenient location to visit the lovely city of Basel. We hope to welcome you back soon with us. Best regards Brigitte Fritz
4 out of 5
by A verified traveler

Very good!

Posted Jun 14, 2016 on Hotels
Really great staff, very helpful, some very nice thai restaurants near by, easy access for tram.
Comment from Hotel Management
Jun 20, 2016 by Swissotel Le Plaza Basel, Hotel Management
Dear Traveler Thank you very much for your positive feedback. We are looking forward to welcome you back soon. Best regards Brigitte Fritz General Manager
4 out of 5
Recommended
for Everyone
by A verified traveler from High Peak UK

Great location for Messe Basel

Posted Jun 3, 2016
Pros: Location near to Messe Basel - 30 seconds walk !
Cons: Decoration is a little dated
Location: Conference Center and Exhibition Center
Check In was terrible - Reception staff could not find my Expedia reservation I was waiting for over 25 mins before the issue could be resolved The error was from Expedia's side not the hotel so the hotel is not to blame for these problems. The reception staff were excellent - very apologetic and gave me a restaurant / bar voucher by way of compensation. However, I ended up with a smaller room than originally booked so that was very much a downside.
Comment from Hotel Management
Jun 13, 2016 by Brigitte Fritz, Hotel Management
Dear Roger Thank you very much for your feedback. We hope to welcome you back soon with us. Best regards, Brigitte Fritz General Manager
4 out of 5
by A verified traveler

Posted May 16, 2016 on Hotels
Comment from Hotel Management
by Swissotel Le Plaza Basel, Hotel Management
Thank you for your feedback! We hope to welcome you back soon. Best regards, Brigitte Fritz General Manager
5 out of 5
by orrin from San Diego

Great hotel

Posted May 13, 2016 on Hotels
Everything about this hotel is great. The staff were extremely helpful. Got a great restaurant recommendation off the beaten path and not a tourist trap. If there is any downside it might be that there is a residential building next door and on Sat night, it got a little noisy.
Comment from Hotel Management
by Swissotel Le Plaza Basel, Hotel Management
Dear orrin Thank you very much for your feedback! We hope to welcome you back soon. Best regards, Brigitte Fritz General Manager
5 out of 5
by Jake

Posted May 8, 2016 on Hotels
Comment from Hotel Management
Aug 5, 2016 by General Manager, Hotel Management
Dear Jake Thank you very much for taking the time to rate your stay at the Swissôtel Basel. We are delighted to see that you enjoyed your stay and hope to welcome you back again soon. Best wishes and have a wonderful day, Brigitte Fritz General Manager
4 out of 5
by A verified traveler

Outdated Conference Hotel in a ideal location

Posted May 7, 2016 on Hotels
Hotel staff very nice, rooms are outdated and the bathrooms really too small for a suite